User manual SYMANTEC NORTON INTERNET SECURITY 2004

User's Guide Norton Internet SecurityTM User's Guide The software described in this book is furnished under a license agreement and may be used only in accordance with the terms of the agreement. Documentation version 7.0 PN: 10103115 Copyright Notice Copyright © 2003 Symantec Corporation. All Rights Reserved. Any technical documentation that is made available by Symantec Corporation is the copyrighted work of Symantec Corporation and is owned by Symantec Corporation. NO WARRANTY. The technical documentation is being delivered to you AS-IS and Symantec Corporation makes no warranty as to its accuracy or use. Any use of the technical documentation or the information contained therein is at the risk of the user. Documentation may include technical or other inaccuracies or typographical errors. Symantec reserves the right to make changes without prior notice. No part of this publication may be copied without the express written permission of Symantec Corporation, 20330 Stevens Creek Blvd., Cupertino, CA 95014. Standard Template Library This product utilizes the Standard Template Library, a C++ library of container classes, algorithms, and iterators. Copyright © 1996-1999. Silicon Graphics Computer Systems, Inc. Permission to use, copy, modify, distribute and sell this software and its documentation for any purpose is hereby granted without fee, provided that the above copyright notice appears in all copies and that both that copyright notice and this permission notice appear in supporting documentation. Silicon Graphics makes no representations about the suitability of this software for any purpose. It is provided "as is" without express or implied warranty. Copyright © 1994. Hewlett-Packard Company Permission to use, copy, modify, distribute and sell this software and its documentation for any purpose is hereby granted without fee, provided that the above copyright notice appears in all copies and that both that copyright notice and this permission notice appear in supporting documentation. Hewlett-Packard Company makes no representations about the suitability of this software for any purpose. It is provided "as is" without express or implied warranty. Trademarks Symantec, the Symantec logo, Norton Internet Security, Norton Personal Firewall, LiveUpdate, Norton AntiSpam, and Norton AntiVirus are U.S. registered trademarks of Symantec Corporation. Rescue Disk is a trademark of Symantec Corporation. Microsoft, MS-DOS, MSN, Windows, and the Windows logo are registered trademarks of Microsoft Corporation. AOL and CompuServe are registered trademarks of America Online, Inc. Pentium is a registered trademark of Intel Corporation. Other product names mentioned in this manual may be trademarks or registered trademarks of their respective companies and are hereby acknowledged. Printed in the United States of America. 10 9 8 7 6 5 4 3 2 1 Symantec License and Warranty Norton Internet SecurityTM IMPORTANT: PLEASE READ THE TERMS AND CONDITIONS OF THIS LICENSE AGREEMENT CAREFULLY BEFORE USING THE SOFTWARE. SYMANTEC CORPORATION AND/OR ITS SUBSIDIARIES ("SYMANTEC") IS WILLING TO LICENSE THE SOFTWARE TO YOU AS THE INDIVIDUAL, THE COMPANY, OR THE LEGAL ENTITY THAT WILL BE UTILIZING THE SOFTWARE (REFERENCED BELOW AS "YOU" OR "YOUR") ONLY ON THE CONDITION THAT YOU ACCEPT ALL OF THE TERMS OF THIS LICENSE AGREEMENT. THIS IS A LEGAL AND ENFORCEABLE CONTRACT BETWEEN YOU AND SYMANTEC. BY OPENING THIS PACKAGE, BREAKING THE SEAL, CLICKING THE "ACCEPT" OR "YES" BUTTON OR OTHERWISE INDICATING ASSENT ELECTRONICALLY, OR LOADING THE SOFTWARE, YOU AGREE TO THE TERMS AND CONDITIONS OF THIS AGREEMENT. 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This license governs any releases, revisions, or enhancements to the Software that Symantec may furnish to You. Except as may be modified by a Symantec license certificate, license coupon, or license key (each a "License Module") that accompanies, precedes, or follows this license, Your rights and obligations with respect to the use of this Software are as follows. 2. Content Updates: Certain Software utilize content that is updated from time to time (including but not limited to the following Software: antivirus software utilize updated virus definitions; content filtering software utilize updated URL lists; some firewall software utilize updated firewall rules; and vulnerability assessment products utilize updated vulnerability data; these updates are collectively referred to as "Content Updates"). You shall have the right to obtain Content Updates for any period for which You have purchased maintenance, except for those Content Updates that Symantec elects to make available by separate paid subscription, or for any period for which You have otherwise separately acquired the right to obtain Content Updates. Symantec reserves the right to designate specified Content Updates as requiring purchase of a separate subscription at any time and without notice to You; provided, You may: A. use one copy of the Software on a single computer. If a License Module accompanies, precedes, or follows this license, You may make the number of copies of the Software licensed to You by Symantec as provided in Your License Module. Your License Module shall constitute proof of Your right to make such copies; B. make one copy of the Software for archival purposes, or copy the Software onto the hard disk of Your computer and retain the original for archival purposes; C. use the Software on a network, provided that You have a licensed copy of the Software for however, that if You purchase maintenance hereunder that includes particular Content Updates on the date of purchase, You will not have to pay an additional fee to continue receiving such Content Updates through the term of such maintenance even if Symantec designates such Content Updates as requiring separate purchase. This License does not otherwise permit Licensee to obtain and use Content Updates. 3. Product Installation and Required Activation: There are technological measures in this Software that are designed to prevent unlicensed or illegal use of the Software. You agree that Symantec may use these measures to protect Symantec against software piracy. This Software may contain enforcement technology that limits the ability to install and uninstall the Software on a machine to not more than a finite number of times for a finite number of machines. This License and the Software containing enforcement technology require activation as further set forth during installation and in the Documentation. The Software will only operate for a finite period of time prior to Software activation by You. During activation, You will provide Your unique product key accompanying the Software and PC configuration in the form of an alphanumeric code over the Internet to verify the authenticity of the Software. If You do not complete the activation within the finite period of time set forth in the Documentation, or as prompted by the Software, the Software will cease to function until activation is complete, which will restore Software functionality. In the event You are not able to activate the Software, You may contact Symantec Customer Support at the URL, or and telephone number provided by Symantec during activation, or as may be set forth in the Documentation. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE ABOVE WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE AND COUNTRY TO COUNTRY. 6. Disclaimer of Damages: SOME STATES AND COUNTRIES, INCLUDING MEMBER COUNTRIES OF THE EUROPEAN ECONOMIC AREA, DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE BELOW LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. 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The software and software documentation are "Commercial Items," as that term is defined in 48 C.F.R. section 2.101, consisting of "Commercial Computer Software" and "Commercial Computer Software Documentation," as such terms are defined in 48 C.F.R. section 252.227-7014(a)(5) and 48 C.F.R. section 252.227-7014(a)(1), and used in 48 C.F.R. section 12.212 and 48 C.F.R. section 227.7202, as applicable. Consistent with 48 C.F.R. section 12.212, 48 C.F.R. section 252.227-7015, 48 C.F.R. section 227.7202 through 227.7202-4, 48 C.F.R. section 52.22714, and other relevant sections of the Code of Federal Regulations, as applicable, Symantec's computer software and computer software documentation are licensed to United States Government end users with only those rights as granted to all other end users, according to the terms and conditions contained in this license agreement. Manufacturer is Symantec Corporation, 20330 Stevens Creek Blvd., Cupertino, CA 95014. 4. Sixty (60) Day Money Back Guarantee: If You are the original licensee of this copy of the Software and are not completely satisfied with it for any reason, please contact Symantec Customer Service for a refund of the money You paid for the Software (less shipping, handling, and any applicable taxes) at any time during the sixty (60) day period following the date of purchase. 5. Limited Warranty: Symantec warrants that the media on which the Software is distributed will be free from defects for a period of sixty (60) days from the date of delivery of the Software to You. Your sole remedy in the event of a breach of this warranty will be that Symantec will, at its option, replace any defective media returned to Symantec within the warranty period or refund the money You paid for the Software. Symantec does not warrant that the Software will meet Your requirements or that operation of the Software will be uninterrupted or that the Software will be error-free. 8. Export Regulation: The Software and its related documentation, including technical data, may not be exported or re-exported in violation of the U.S. Export Administration Act, its implementing laws and regulations, the laws and regulations of other U.S. agencies, or the export and import laws of the jurisdiction in which the Software was obtained. Export to any individual, entity, or country specifically designated by applicable law is strictly prohibited. 9. General: If You are located in North America or Latin America, this Agreement will be governed by the laws of the State of California, United States of America. Otherwise, this Agreement will be governed by the laws of England and Wales. This Agreement and any related License Module is the entire agreement between You and Symantec relating to the Software and: (i) supersedes all prior or contemporaneous oral or written communications, proposals, and representations with respect to its subject matter; and (ii) prevails over any conflicting or additional terms of any quote, order, acknowledgment, or similar communications between the parties. This Agreement shall terminate upon Your breach of any term contained herein and You shall cease use of and destroy all copies of the Software. The disclaimers of warranties and damages and limitations on liability shall survive termination. Software and documentation is delivered Ex Works California, U.S.A. or Dublin, Ireland respectively (ICC INCOTERMS 2000). This Agreement may only be modified by a License Module that accompanies this license or by a written document that has been signed by both You and Symantec. Should You have any questions concerning this Agreement, or if You desire to contact Symantec for any reason, please write to: (i) Symantec Customer Service, 555 International Way, Springfield, OR 97477, U.S.A., (ii) Symantec Authorized Service Center, Postbus 1029, 3600 BA Maarssen, The Netherlands, or (iii) Symantec Customer Service, 1 Julius Ave, North Ryde, NSW 2113, Australia. This Software utilizes the Standard Template Library, a C++ library of container classes, algorithms, and iterators. Copyright © 19961999. Silicon Graphics Computer Systems, Inc. Copyright © 1994. Hewlett-Packard Company. Contents Chapter 1 Responding to emergencies If your product won't install ...........................................16 If your computer won't start ...........................................17 Scan for viruses using the CD ..............................17 Create Emergency Disks .................................................18 If you need to use Emergency Disks ............................19 How to maintain protection ............................................20 Avoid viruses and threats ......................................20 Prepare for emergencies .................................................21 Chapter 2 Feature summary Activation protects you ....................................................24 When to activate your product .............................24 Locate the product key ...........................................24 Security protection features ...........................................25 Norton AntiSpam features ..............................................27 Virus and threat protection features ............................29 Chapter 3 Installing Norton Internet Security System requirements .......................................................31 Supported email and instant messenger programs ..........................................................33 Compatibility with other software and hardware ..........................................................33 Before installation .............................................................35 Prepare your computer ..........................................36 Install Norton Internet Security ....................................37 Customize your installation ..................................41 If the opening screen does not appear ...............42 8 Contents After installation ................................................................43 Use the Information Wizard .................................43 If you need to uninstall Norton Internet Security ......................................................................46 Chapter 4 Basics Check the version number ..............................................49 Start Norton Internet Security .......................................50 Use the Norton Internet Security tray icon ................50 Use Web assistant from the Internet Explorer toolbar .........................................................................51 Use your email program toolbar ....................................52 Start Norton AntiVirus .....................................................53 Use the Norton AntiVirus icon in the Windows system tray ................................................................53 Use the Windows Explorer toolbar ...............................53 Activate your product .......................................................55 Respond to Norton Internet Security alerts ................56 Learn more with the Alert Assistant ..................56 Use Web assistant .............................................................57 Check your computer's vulnerability to attack .........58 Identify the source of Internet traffic ...........................58 Stop all Internet communication ...................................59 Manage how Norton AntiSpam detects spam ...........61 Adjust the email filter .............................................61 Identify authorized senders ..................................62 Identify senders of spam email messages ........63 Teach Norton AntiSpam your email preferences ......................................................64 Manage advertising filters ..............................................66 Enable or disable Ad Blocking ..............................66 Enable or disable Popup Window Blocking ............................................................67 Check Norton AntiVirus configuration status ...........68 Check Office Plug-in status ...................................69 Temporarily disable Norton Internet Security ...........70 Contents 9 Create and use Rescue Disks .........................................71 About Rescue Disks ................................................71 Create a Rescue Disk set .......................................71 Test your Rescue Disks ..........................................73 Update your Rescue Disks ....................................74 Rescue Disk options ................................................74 If you need to use Rescue Disks to restore your system ........................................................................76 For more information .......................................................78 Look up glossary terms ..........................................78 Use online Help ........................................................78 Readme file ................................................................79 Access the User's Guide PDF ...............................79 Symantec products on the Web ...........................80 Subscribe to the Symantec Security Response newsletter .....................................82 Chapter 5 Options Set Norton Internet Security options ...........................84 About General options ............................................85 About LiveUpdate options .....................................85 About Firewall options .........................................85 About Email options ................................................86 Password protect Norton Internet Security options ........................................................................86 Reset options password .........................................86 Customize Norton AntiVirus ..........................................88 About System options .............................................89 About Internet options ...........................................90 About Other options ................................................90 Set Norton AntiVirus options .........................................92 If you need to restore default Norton AntiVirus settings ..........................................92 Password protect Norton AntiVirus options ..............93 Chapter 6 Keeping current with LiveUpdate About program updates ...................................................95 About protection updates ................................................96 Obtain updates using LiveUpdate .................................97 When you should update .................................................97 10 Contents If you can't use LiveUpdate ............................................98 Set LiveUpdate to Interactive or Express mode ........98 Turn off Express mode ...........................................99 If you run LiveUpdate on an internal network ....... 100 Run LiveUpdate automatically .................................... 101 About your subscription ............................................... 103 Chapter 7 Guarding against intrusion attempts About the Personal Firewall ........................................ 105 Customize firewall protection ..................................... 106 Change the Security Level .................................. 106 Change individual security settings ................ 106 Allow or block access to your computer ................... 108 Customize firewall rules ............................................... 109 How firewall rules are processed ..................... 109 Create new firewall rules .................................... 110 Manually add a firewall rule .............................. 113 Change an existing firewall rule ...................... 114 Identify computers to Norton Internet Security ..... 115 Specify an individual computer ........................ 115 Specify a range of computers ............................ 116 Specify computers using a network address ........................................................... 116 About Intrusion Detection ............................................ 117 Customize Intrusion Detection ................................... 118 Turn Intrusion Detection alerts on and off ..... 118 Exclude specific network activity from being monitored .......................................... 119 Enable or disable AutoBlock .............................. 120 Unblock AutoBlocked computers ..................... 121 Exclude computers from AutoBlock ................ 121 Restrict a blocked computer .............................. 122 Contents 11 Chapter 8 Customizing protection for different locations About Network Detector ............................................... 123 Create a new location .......................................... 124 Add new networks to locations ......................... 126 Learn more about networks ............................... 126 Customize a location's settings ......................... 127 Remove networks from a location .................... 127 Delete a location .................................................... 128 Chapter 9 Protecting disks, files, and data from viruses Ensure that protection settings are enabled ........... 129 Manually scan disks, folders, and files ..................... 130 Perform a full system scan .......................................... 131 Scan individual elements ................................... 132 If problems are found during a scan ................ 132 Create and use custom scans ...................................... 132 Run a custom scan ............................................... 134 Delete a custom scan ..................................................... 134 Schedule scans ................................................................ 134 Schedule a custom scan ...................................... 135 Edit scheduled scans ........................................... 136 Delete a scan schedule ........................................ 137 Chapter 10 What to do if a virus is found If a virus is found during a scan ................................. 140 Review the repair details .................................... 140 Use the Repair Wizard ........................................ 140 If a virus is found by Auto-Protect ............................. 142 If you are using Windows 98/98SE/Me ......... 142 If you are using Windows 2000/XP ................. 143 If a threat is found by Worm Blocking ...................... 144 If Inoculation alerts you about a change in system files ................................................... 145 If Norton AntiVirus places files in Quarantine ....... 146 If Norton AntiVirus cannot repair a file ................... 147 Look up viruses on the Symantec Web site ............. 148 12 Contents Chapter 11 Creating accounts for multiple users About Norton Internet Security accounts ................ 149 Norton Internet Security accounts and Windows accounts ...................................... 150 Create Norton Internet Security accounts ............... 150 Set the startup account ....................................... 154 Set or change account passwords .................... 154 Assign Norton Internet Security account types to Windows accounts ................................................ 155 Log on to Norton Internet Security ............................ 156 Customize Norton Internet Security accounts ........ 157 Chapter 12 Controlling individuals' Internet use About Parental Control ................................................. 159 Enable or disable Parental Control ............................ 160 Customize Parental Control ......................................... 161 Restrict Web site access ..................................... 161 Restrict programs that access the Internet .... 165 Restrict newsgroup access ................................. 166 Chapter 13 Protecting your privacy Identify private information to protect ..................... 169 Add private information ...................................... 170 Modify or remove private information ............ 170 Customize Privacy Control .......................................... 171 Set the Privacy Level ........................................... 171 Adjust individual Privacy Control settings .... 172 Chapter 14 Blocking unwanted email messages Customize Norton AntiSpam ....................................... 175 Change the priority of a spam rule .................. 177 Chapter 15 Blocking Internet advertisements Use the Ad Trashcan ..................................................... 179 Use text strings to identify ads to block or permit ................................................................. 180 How to identify Ad Blocking strings ................ 180 Add an Ad Blocking string ................................. 181 Modify or remove an Ad Blocking string ....... 181 Contents 13 Chapter 16 Monitoring Norton Internet Security View the Statistics window .......................................... 183 Reset information in the Statistics window ........................................ 184 Review detailed statistics ............................................. 184 View Norton Internet Security logs ........................... 185 Review log information ....................................... 186 Monitor Norton AntiVirus activities .......................... 188 About the Log Viewer .................................................... 188 Check the Activity Log ........................................ 188 Chapter 17 Troubleshooting Explore the Symantec service and support Web site ............................................................................ 191 Troubleshoot Norton Internet Security ..................... 193 What is wrong with this Web site? .................. 193 Why can't I post information online? .............. 194 Why did an email message I sent never arrive? ............................................................ 194 Why doesn't Norton Internet Security notify me before letting programs access the Internet? ................................................. 194 Why can't I print to a shared printer or connect to a computer on my local network? ........................................................ 194 How can a Web site get my browser information? ................................................. 195 Troubleshoot Norton AntiSpam .................................. 196 Why do I still receive spam? .............................. 196 How will email messages from addresses on my Blocked list be handled? ............... 196 What if I mistakenly put an address on the Blocked list? .................................................. 196 Why did an email message someone sent me never arrive? ................................ 196 How do I keep my protection updated? .......... 197 Why do I need a subscription to spam definitions? ................................................... 197 Why does so much spam include clusters of meaningless characters? ........................... 197 14 Contents Troubleshoot Ad Blocking ............................................ 198 Does Ad Blocking block all advertising on the current page? ........................................ 198 Will Popup Window Blocking block all pop-ups or only pop-up ads? ..................... 198 Are there security issues associated with advertisements? .......................................... 198 Troubleshoot Norton AntiVirus .................................. 199 Auto-Protect does not load when I start my computer ................................................ 199 I have scanned and removed a virus, but it keeps infecting my files ............................ 200 Norton AntiVirus cannot repair my infected files ................................................................. 201 I can't receive email messages ......................... 201 I can't send email messages .............................. 202 Troubleshoot Rescue Disks .......................................... 203 My Rescue Disk does not work ......................... 203 I cannot start from drive A ................................. 204 I get an error when testing basic Rescue Disks ............................................................... 204 Service and support solutions Glossary Index Responding to emergencies 1 If you have an emergency, read these sections to try to find the solution to your problem. Common problems include: 1 1 1 1 Virus threats Trouble restarting your computer Lost or missing files Possible disk damage w If you purchased this product to address any of the problems listed above, read these sections first. Immediate installation of the product may not always provide the best solution to your problem. 16 Responding to emergencies If your product won't install If your product won't install w You must be running Windows in order to install your Symantec product. If you try to install and your computer has a virus and you choose not to run the Symantec Pre-Install Scanner, start over and run the Symantec Pre-Install Scanner as directed. If you can't run the Symantec Pre-Install Scanner, but you can connect to the Internet, go to http://security.symantec.com and run virus detection from the Symantec Security Check Web site. See "If your computer won't start" on page 17. If you can't start your computer, you need to start from an uninfected disk and scan for viruses. Once the virus has been repaired, delete the installation files that were left behind in the temporary folder after you tried to install the first time. To delete remaining installation files 1 On the Windows taskbar, click Start > Run. 2 In the Run dialog box, type %TEMP% 3 Click OK. 4 In the Temp window, select all of the files that can be deleted. If system files are open, you will not be able to delete them. Just delete the ones that you can. 5 Click Delete. 6 Close the window. 7 After you delete the temporary files, begin installation again and run the Symantec Pre-Install Scanner to be sure that you have removed all of the viruses. Responding to emergencies 17 If your computer won't start If your computer won't start If you have a virus or threat on your computer, you need to start the computer from an uninfected disk to remove the virus. Suggestion Restart from the CD and scan your computer's hard disk for viruses. Start your computer by using your Rescue Disks if you created them. For more information See "Scan for viruses using the CD" on page 17. See "Create and use Rescue Disks" on page 71. w Rescue Disks are available only for Windows 98/Me. Scan for viruses using the CD w You might need to change your computer's BIOS Setup options to start from the CD-ROM drive. To do so, see the documentation that came with your computer. To start from the CD and scan for viruses 1 Insert the CD into the CD-ROM drive. 2 Restart your computer. Your computer displays the following information: 2 1 Boot from Hard Drive 2 2 Boot from CD-ROM 3 Press 2 Boot from CD-ROM to restart from the CD. After the computer restarts, the Emergency program automatically begins to scan for and remove viruses. 4 When Norton AntiVirus has finished scanning, remove the CD from your CD-ROM drive. 18 Responding to emergencies Create Emergency Disks Create Emergency Disks Emergency Disks are used to start your computer in case of a problem. If your computer can start from a CD, you can use the product CD in place of Emergency Disks and do not need to create them. If you downloaded the software or do not have a CD, the program for creating Emergency Disks (NED.exe) is included in the download. Navigate to the location to which you downloaded the software and begin with step 3 of these instructions. See "If you need to use Emergency Disks" on page 19. If you cannot start your computer from a CD, you can use these instructions to create Emergency Disks on another computer or go to http://www.symantec.com/techsupp/ebd.html and download the Emergency Disk program. Follow the instructions included in the download to create the Emergency Disks. You will need several formatted 1.44-MB disks. To create Emergency Disks from the CD 1 Insert the CD into the CD-ROM drive. 2 Click Browse CD. 3 Double-click the Support folder. 4 Double-click the Edisk folder. 5 Double-click NED.exe. 6 In the welcome window, click OK. 7 Label the first disk as instructed and insert it into drive A. 8 Click Yes. 9 Repeat steps 7 and 8 for the subsequent disks. 10 When the procedure is complete, click OK. 11 Remove the final disk from drive A. 12 Test the first disk in the set to ensure that you can restart your computer with it. 13 Store the Emergency Disk set in a safe place. w Responding to emergencies If you need to use Emergency Disks 19 If you need to use Emergency Disks See "Create Emergency Disks" on page 18. If you have not created Rescue Disks, you can use Emergency Disks to restart your computer and scan for viruses or run DOS-based recovery utilities. To use Emergency Disks 1 Insert Emergency Disk 1 into drive A and restart your computer. The Emergency program runs in DOS. 2 Select the program that you want to run. For DOS program help, press the F1 key while you are running the program. 3 Follow the on-screen instructions for inserting and removing the Emergency Disks. 4 When the Emergency program is done, remove the Emergency Disk from drive A and restart your computer. 20 Responding to emergencies How to maintain protection How to maintain protection When Norton AntiVirus is installed, you have complete virus protection. However, new viruses and are created constantly. Viruses can spread when you start your computer from an infected disk or when you run an infected program. There are several things that you can do to avoid viruses and to recover quickly should a virus strike. Avoid viruses and threats It is important that you practice regular file maintenance and that you keep Norton AntiVirus up-to-date. To avoid viruses: 1 Write-protect removable media. Stay informed about viruses by logging on to the Symantec Security Response Web site (http://securityresponse.symantec.com) where there is extensive, frequently updated information on viruses and automatic virus protection. Keep LiveUpdate turned on at all times to continually update your virus definitions files. Run LiveUpdate regularly to receive new program updates. Keep Auto-Protect turned on at all times to prevent viruses from infecting your computer. If Auto-Protect is not turned on, scan removable media before you use them. Schedule periodic scans to occur automatically. Watch for email messages from unknown senders. Do not open anonymous attachments. Keep email protection turned on to avoid sending or receiving infected email attachments. Keep all recommended maximum protection settings turned on. See "Explore the Symantec service and support Web site" on page 191. 1 See "Keeping current with LiveUpdate" on page 95. 1 1 1 See "Manually scan disks, folders, and files" on page 130. See "Schedule scans" on page 134. 1 1 1 See "Ensure that protection settings are enabled" on page 129. 1 1 Responding to emergencies 21 Prepare for emergencies Prepare for emergencies It is also important that you are prepared in case your computer is infected by a virus. To prepare for emergencies: 1 Back up files regularly and keep more than just the most recent backup. If you are using a computer that cannot start from a CD, create a set of Emergency Disks, from which you can start your computer and scan for viruses. If you are using Windows 98/Me, create a set of Rescue Disks and keep them updated. You can use them to start your computer in DOS mode and use Norton AntiVirus to fix virus-related problems and recover from a system crash. 1 See "Create and use Rescue Disks" on page 71. 1 22 Responding to emergencies Prepare for emergencies Feature summary 2 Use the information in this section to familiarize yourself with the product. This section includes: 1 1 A list of all of the features in the product A brief description of each feature The feature summary can help you determine which feature to use to solve a problem. Read the feature descriptions to locate the correct component to use. 24 Feature summary Activation protects you Activation protects you Product activation is a technology that protects users from pirated or counterfeit software by limiting use of a product to those users who have acquired the product legitimately. Product activation requires a unique product key for each installation of a product. You must activate the product within 15 days of installing it. Product activation is completely separate from registration. Your activation information and registration information reside on separate servers, with no link between the different sets of data. When to activate your product During installation, you are asked to enter a product key. After you have installed the product, activate it by sending the product key to the Symantec servers. You can activate your product by clicking Activate Now in the Configuration Wizard that runs immediately after installation. If you choose not to activate at that time, you will receive alerts that will remind you to activate the product. You can click Activate Now in the alerts to activate the product. Activation should take just a few minutes. w If you do not activate the product within 15 days of installing it, the product will stop working. You can activate it after the 15 days have elapsed, but you will not be protected until you do. Locate the product key The product key can most frequently be found on a sticker on your CD sleeve. If it is not there, then it will be on an insert in your product package. If you have purchased the product on DVD, look for the sticker on your DVD package. If you have downloaded the product from the Symantec Store, the product key is stored on your computer as part of the download process. Feature summary Security protection features 25 Security protection features Norton Internet Security includes a suite of security tools that help keep your computer safe from viruses, security threats, unwanted email, and privacy intrusions. Security protection features include: Personal Firewall The Personal Firewall protects your computer from Internet attacks, dangerous Web content, port scans, and other suspicious behavior. See "About the Personal Firewall" on page 105. Intrusion Detection Intrusion Detection scans each piece of information that enters and exits your computer and automatically blocks any Internet attacks. See "About Intrusion Detection" on page 117. Network Detector Network Detector lets you customize security settings for different networks. This makes it easy for mobile users who connect to the Internet from the road to stay protected at all times. See "Customizing protection for different locations" on page 123. Web assistant Web assistant lets you customize security settings for individual Web sites without leaving your browser. See "Use Web assistant" on page 57. Privacy Control Privacy Control gives you several levels of control over the kind of information that users can send via the Web, email, and instant messenger programs. See "Protecting your privacy" on page 169. Ad Blocking Ad Blocking speeds up your Web surfing by eliminating banner ads, Flash presentations, pop-up and pop-under ad windows, and other slow-loading or intrusive content. See "Blocking Internet advertisements" on page 179. 26 Feature summary Security protection features Alert Assistant The Alert Assistant helps you understand security issues, suggests how you can resolve problems, and advises you on avoiding future security problems. See "Learn more with the Alert Assistant" on page 56. Norton AntiSpam Norton AntiSpam helps reduce the amount of unwanted email messages that you receive by intelligently filtering incoming messages and clearly marking potential spam. See "Blocking unwanted email messages" on page 175. Parental Control Parental Control lets parents choose the Web sites and newsgroups that their children can visit and the types of Internet programs that children can use. See "Controlling individuals' Internet use" on page 159. Feature summary Norton AntiSpam features 27 Norton AntiSpam features As email becomes more popular, many users are receiving an increasing amount of the unsolicited commercial email messages known as spam. Not only does spam make it difficult to identify valid email messages, some spam contains offensive messages and images. Also, many Web sites are using more aggressive techniques to draw attention to the ads on their pages. Some have begun using larger, more prominent ads, while others rely on ad windows that appear when you enter or leave the site. Along with increasing the amount of time that it takes to display Web pages, some ads contain offensive content, cause software conflicts, or use HTML tricks to open additional browser windows. Norton AntiSpam incorporates several powerful features to reduce your exposure to unwanted online content. Automatic integration with email programs Allowed and Blocked lists Automatically creates a toolbar in supported email programs See "Use your email program toolbar" on page 52. 1 Uses user-defined address list to expedite scanning of email Accepts all mail from Allowed list Treats all mail from Blocked list as spam 1 1 See "Manage how Norton AntiSpam detects spam" on page 61. Simplified import of addresses 1 Imports lists of addresses from supported email programs Allows all or selected addresses to be imported 1 See "Identify authorized senders" on page 62. Self-training Uses outgoing mail to refine spam definition See "Teach Norton AntiSpam your email preferences" on page 64. 28 Feature summary Norton AntiSpam features Custom spam rules Lets you identify email addresses and text that should and should not be filtered See "Customize Norton AntiSpam" on page 175. Ad blocking Blocks ads based on user-defined criteria See "Blocking Internet advertisements" on page 179. Popup blocking Blocks pop-up windows based on user-defined criteria See "Enable or disable Popup Window Blocking" on page 67. Live update of spam definitions Updates copies of Symantec spam definition files automatically (subscription required) See "Keeping current with LiveUpdate" on page 95. Feature summary 29 Virus and threat protection features Virus and threat protection features Norton AntiVirus provides comprehensive virus prevention, threat detection, and repair software for your computer. It automatically detects and repairs known viruses. Norton AntiVirus detects viruses and other potential risks in instant messenger attachments as well as in email messages, Internet downloads, and other files. Easy updating of the virus definitions over the Internet keeps Norton AntiVirus prepared for the latest threats. Norton AntiVirus now includes expanded threat detection of both known and emerging threats, such as spyware and other files that could put your computer at risk. Norton AntiVirus also scans files inside of compressed files. As always, Norton AntiVirus features continually monitor your computer and protect it from known and unknown threats. Feature Auto-Protect Description 1 Loads into memory when Windows starts, providing constant protection while you work. Checks for viruses every time that you use software programs on your computer, insert floppy disks or other removable media, access the Internet, or use document files that you receive or create. Monitors your computer for any unusual symptoms that may indicate an active threat. 1 1 See "What to do if a virus is found" on page 139. Virus protection updates Compressed file protection Updates your virus definitions automatically. See "About protection updates" on page 96. Detects and repairs viruses inside of compressed files. See "What to do if a virus is found" on page 139. 30 Feature summary Virus and threat protection features Feature Email protection Description Protects incoming and outgoing email messages, preventing your computer and other computers from infection. See "What to do if a virus is found" on page 139. Instant messenger protection Scans for and detects viruses in instant messenger attachments. See "What to do if a virus is found" on page 139. Bloodhound technology Detects new and unknown viruses by analyzing an executable file's structure, behavior, and other attributes such as programming logic, computer instructions, and any data that is contained in the file. See "What to do if a virus is found" on page 139. Password protection Protects Norton AntiVirus options from unauthorized changes. See "Password protect Norton AntiVirus options" on page 93. Installing Norton Internet Security Before installing Norton Internet Security, take a moment to review the system requirements. Windows 98/Me users should have several blank 1.44-MB disks available to make Rescue Disks. System requirements To use Norton Internet Security, your computer must have one of the following Windows operating systems installed: 1 1 1 1 3 3 Windows 98, 98SE Windows Me Windows 2000 Professional Windows XP Professional/Home Edition Windows 95 and NT, the server editions of Windows 2000/XP, and the Windows XP 64-bit edition are not supported. 32 Installing Norton Internet Security System requirements Your computer must also meet the following minimum requirements. Operating System Windows 98/98SE Requirements 1 1 1 1 133 MHz or higher processor 64 MB of RAM 200 MB of available hard disk space Internet Explorer 5.01 with Service Pack 2 or later (5.5 recommended) CD-ROM or DVD-ROM drive 150 MHz or higher processor 96 MB of RAM 200 MB of available hard disk space Internet Explorer 5.01 with Service Pack 2 or later (5.5 recommended) CD-ROM or DVD-ROM drive 133 MHz or higher processor 96 MB of RAM 200 MB of available hard disk space Internet Explorer 5.01 with Service Pack 2 or later (5.5 recommended) CD-ROM or DVD-ROM drive 300 MHz or higher processor 128 MB of RAM 200 MB of available hard disk space Internet Explorer 5.01 with Service Pack 2 or later (5.5 recommended) CD-ROM or DVD-ROM drive 1 Windows Me 1 1 1 1 1 Windows 2000 Professional 1 1 1 1 1 Windows XP Professional or Home Edition 1 1 1 1 1 Installing Norton Internet Security System requirements 33 Supported email and instant messenger programs Norton Internet Security adds security features to the following email and instant messenger programs. Feature Norton AntiSpam integration Supported programs 1 1 1 Microsoft® Outlook® Express 5.5 and later Microsoft Outlook 2000/XP Eudora® 5.0 and later Email scanning Any POP3-compatible program, including: 1 1 1 1 Microsoft Outlook Express 4.0/5.X Microsoft Outlook 97/98/2000/XP Netscape Messenger 4.X, Netscape Mail 6.0 Eudora Light 3.0, Eudora Pro 4.0, Eudora 5.0 AOL Instant Messenger, version 4.3 or later Yahoo! Messenger, version 5.0 or later MSN Messenger and Windows Messenger, version 4.6 or later AOL Instant Messenger, version 4.7 or later Yahoo! Messenger, version 5.0 or later MSN Messenger and Windows Messenger, version 3.6 or later Privacy Control instant messaging scanning 1 1 1 Norton AntiVirus instant messaging scanning 1 1 1 Compatibility with other software and hardware Norton Internet Security works well with Symantec pcAnywhere and most routers, Internet connection sharing programs, and popular VPNs. Symantec pcAnywhere See "Change an existing firewall rule" on page 114. You should have no problems using Symantec pcAnywhere as either a client or host with Norton Internet Security. For maximum protection, if you run a Symantec pcAnywhere host, edit the rule to limit its use 34 Installing Norton Internet Security System requirements to only the computers with which you use it. Symantec pcAnywhere passwords are also necessary for maximum security. Routers Norton Internet Security adds to the protection provided by the router. In some cases, you might want to reduce the protection provided by the router so that you can use programs like NetMeeting or MSN Messenger. Norton Internet Security also provides features that might not be available with cable and DSL routers, such as privacy protection. Internet connection sharing programs For basic protection, install Norton Internet Security on the gateway computer. For maximum protection against Trojan horses or other problem programs that initiate outbound communications, install Norton Internet Security on all computers that share the connection. You must have a license for each copy of Norton Internet Security you install. Virtual Private Networks Norton Internet Security works with the following Virtual Private Networks (VPNs): 1 1 1 1 1 1 Symantec Enterprise VPN Symantec VelociRaptor Nortel VPNremote PGP SecureRemote With most VPNs, when the VPN client is active, you cannot see the Internet or other computers on your local network. You can only see what is available through the VPN server to which you are connected. Installing Norton Internet Security Before installation 35 About encrypted email connections Norton Internet Security does not support email connections using Secure Sockets Layer. Secure Sockets Layer (SSL) is a Netscape protocol designed to provide secure communications on the Internet. If you use an SSL connection to access your email, you are not protected by Norton Internet Security. To send email messages through SSL layer connections, turn off Privacy Control and Norton AntiSpam. If you have installed Norton AntiVirus, you must also turn off incoming and outgoing email protection. To send email through SSL 1 In the main window, click Privacy Control. 2 In the lower-right corner of the window, click Turn Off. 3 Repeat steps 1 and 2, selecting Norton AntiSpam in step 1. 4 In the Security Center, click Options > Norton AntiVirus. w If you set a password for Options, Norton Internet Security asks you for the password before you can continue. 5 In the Options window, click Email. 6 Click OK. 7 Uncheck Scan incoming Email (recommended). 8 Uncheck Scan outgoing Email (recommended). 9 Resend your email. Before installation Before you install Norton Internet Security, prepare your computer. 36 Installing Norton Internet Security Before installation Prepare your computer Quit all other Windows programs before installing Norton Internet Security. Other active programs may interfere with the installation and reduce your protection. If you have a recent version of Norton Internet Security Professional, Norton Internet Security, or Norton Personal Firewall, the installer can import and use your current security settings. If you have an older version of these products, the installer prompts you to remove the older version. You must also uninstall any antivirus programs that are installed on your computer. For more information, see the user documentation that came with the programs. If you're using Windows XP Windows XP includes a firewall that can interfere with Norton Internet Security protection features. You must disable the Windows XP firewall before installing Norton Internet Security. To disable the Windows XP firewall 1 On the Windows XP taskbar, click Start > Control Panel. 2 In the Control Panel window, do one of the following: 2 In the default Category View, click Network and Internet Connections, then click Network Connections. 2 In the Classic View, double-click Network Connections. 3 Right-click the active connection icon, then click Properties. 4 In the Properties window, on the Advanced tab, uncheck Protect my computer and network by limiting or preventing access to this computer from the Internet. 5 Click OK. Installing Norton Internet Security Install Norton Internet Security 37 Install Norton Internet Security You can install Norton Internet Security from a CD or from a file you download. If you have not already done so, close all other Windows programs. To install Norton Internet Security 1 See "If the opening screen does not appear" on page 42. Do one of the following: 2 2 If you are installing from a CD, insert the CD into the CD-ROM drive. If you downloaded your copy of Norton Internet Security, double-click the file you downloaded, then click Install. 2 In the Norton Internet Security window, click Install Norton Internet Security. 3 In the Scan for Viruses dialog box, click Yes to scan your computer before installing. 4 In the Symantec Pre-Install Scanner window, review the progress of the scan. If Norton AntiVirus detects a virus, it prompts you to delete each file individually. 5 Click Delete for each file. 6 After the scan completes, view the results in the scanresults-Notepad window. 38 Installing Norton Internet Security Install Norton Internet Security 7 After you review the results, close the scanresultsNotepad window, then click Next to continue with the installation. 8 Read the License Agreement, then click I accept the License Agreement. If you decline, you cannot continue with the installation. Installing Norton Internet Security Install Norton Internet Security 9 Click Next. 39 See "When to activate your product" on page 24. 10 In the text boxes, type the product key for activation. 11 Click Next. 40 Installing Norton Internet Security Install Norton Internet Security 12 Select an installation type. Your options are: Install Now Install using the most common settings. This is the best choice for most users. View a list of the components and programs that will be installed, and add or remove components from the list. See "Customize your installation" on page 41. Custom 13 Click Browse to select a folder into which you want to install Norton Internet Security, if it is other than the default location. 14 Click Next. 15 Confirm the installation location, then click Next to install Norton Internet Security. The Norton Internet Security Setup window displays installation progress. Depending on your computer system speed, this can take a few minutes. 16 After Norton Internet Security is installed, read the readme text, then click Next. Installing Norton Internet Security Install Norton Internet Security 17 Do one of the following: 2 To restart your computer now, click Restart Now (recommended). 2 To restart your computer later, click Restart Later. Your computer is not protected until you restart. 18 Click Finish. 41 Customize your installation During installation, if you select the Custom installation type, you can select the component programs that you want to install. To customize your installation See "Install Norton Internet Security" on page 37. 1 Start the Norton Internet Security installation procedure. 2 To install Norton AntiVirus, check Install Norton AntiVirus on your computer, then click Browse to specify the location in which you want it installed. If an updated version of Norton AntiVirus is already on your computer, this window does not appear. 42 Installing Norton Internet Security Install Norton Internet Security 3 Click Next. 4 In the Install Accounts and Parental Control window, select whether you want to install Accounts and Parental Control. If you do not install these features, you will have to reinstall Norton Internet Security to create accounts or use Parental Control. See "Install Norton Internet Security" on page 37. 5 Click Next to continue the installation at the confirm the installation location step. If the opening screen does not appear Sometimes a computer's CD-ROM drive does not automatically run a CD. To start the installation from the Norton Internet Security CD 1 On your desktop, double-click My Computer. 2 In the My Computer window, double-click the icon for your CD-ROM drive. 3 In the list of files, double-click Cdstart.exe. Installing Norton Internet Security After installation 43 After installation After Norton Internet Security is installed and you have restarted your computer, the Information Wizard appears. Use the Information Wizard The Information Wizard lets you activate your copy of Norton Internet Security, get information about updates, select post-installation tasks to be done automatically, and review your security settings. w If you choose not to register the software using the Information Wizard or if registration fails for some reason, you can register by using the Product Registration option on the Help menu or by using the Symantec Web site at www.symantec.com. On the Web site, go to the Products page for the registration link. To use the Information Wizard 1 In the welcome window, click Next. You must activate the software within 15 days. 2 On the Product Activation window, click Activate and register your product now. 3 Click Next. 4 Make sure that your computer is connected to the Internet, then click Next. 5 If you purchased your computer with Norton Internet Security already installed, you must accept the license agreement in order to use Norton Internet Security. Click I accept the license agreement, then click Next. 6 In the first Registration window, select the Country/ Region from which you are registering. 7 If you would like information from Symantec about Norton Internet Security, check the method by which you want to receive that information, type the corresponding address and phone number, then click Next. w See "When to activate your product" on page 24. 44 Installing Norton Internet Security After installation 8 Check if you would like to receive postal mail from Symantec. 9 Type your name and address, then click Next. 10 Make sure your computer is connected to the Internet, then click Next to activate. 11 Click Finish. 12 Select the post-installation tasks that you want Norton Internet Security to perform automatically. Your options are: Import your email address book Quickly add the people in your email address book to your Allowed List. See "Identify authorized senders" on page 62. Scan for Viruses Perform a full system scan. See "Manually scan disks, folders, and files" on page 130. Set up Privacy Control Identify the information you want Privacy Control to protect. See "Identify private information to protect" on page 169. Set up Parental Control Create accounts for individual users. See "Create Norton Internet Security accounts" on page 150. Run LiveUpdate Ensure that you have the latest security updates. See "Keeping current with LiveUpdate" on page 95. 13 Click Next. Installing Norton Internet Security After installation 14 Review the post-installation tasks and configuration settings for Norton Internet Security. If you want to change any of the settings, do so using Options. 15 Click Finish. If you selected any post-installation tasks, they start automatically. 45 46 Installing Norton Internet Security If you need to uninstall Norton Internet Security If you need to uninstall Norton Internet Security If you need to remove Norton Internet Security from your computer, use the Add/Remove Programs option from the Windows Control Panel. You can also uninstall only the Norton AntiVirus component of Norton Internet Security. w During uninstallation, Windows may indicate that it is installing software. This is a standard Microsoft installation message and can be disregarded. To uninstall Norton Internet Security 1 Do one of the following: On the Windows taskbar, click Start > Settings > Control Panel. 2 On the Windows XP taskbar, click Start > Control Panel. 2 2 In the Control Panel, double-click Add/Remove Programs. 3 In the list of currently installed programs, click Norton Internet Security. 4 Do one of the following: 2 In Windows 2000/Me, click Change/Remove. 2 In Windows 98, click Add/Remove. 2 In Windows XP, click Change. 5 Do one of the following: 2 Click Remove NAV to uninstall the Norton AntiVirus component of Norton Internet Security. 2 Click Remove All to uninstall the entire product. 6 If you plan to reinstall Norton Internet Security, check Save my settings. This saves a copy of your current security settings. You can then import these settings to restore your protection. 7 Click Next. Installing Norton Internet Security If you need to uninstall Norton Internet Security 8 If you have files in Quarantine, you are asked if you want to delete them. Your options are: Yes Deletes the quarantined files from your computer Leaves the quarantined files on your computer, but makes them inaccessible 47 No 9 Click Next. 10 In the Norton Internet Security has been successfully removed window, do one of the following: 2 To restart your computer now, click Restart Now (recommended). 2 To restart your computer later, click Restart Later. Norton Internet Security is not fully uninstalled until you restart your computer. 11 Click Finish. 48 Installing Norton Internet Security If you need to uninstall Norton Internet Security Basics 4 Basics include general information about how to: 1 1 1 1 1 Work with your Symantec product. Keep your computer protected. Customize options. Monitor protection activities. Access more information. Check the version number You can check the version number of your product on your computer. Use the version number to help you find more information about your product on the Symantec Web site. To check the version number 1 Start your product. 2 Click Help and Support. 3 On the Help menu, click About . 4 In the About dialog box, select your product name. 50 Basics Start Norton Internet Security Start Norton Internet Security After installation, Norton Internet Security automatically protects any computer on which it is installed. You do not have to start the program to be protected. To start Norton Internet Security 4 Do one of the following: 2 On the Windows taskbar, click Start > Programs > Norton Internet Security > Norton Internet Security. 2 On the Windows XP taskbar, click Start > All Programs > Norton Internet Security > Norton Internet Security. 2 On the Windows desktop, double-click Norton Internet Security. Use the Norton Internet Security tray icon Norton Internet Security adds an icon to the Windows system tray at the end of the Windows taskbar. Use this icon as a shortcut to open Norton Internet Security, block all Internet traffic, turn off all Norton Internet Security protection features, and learn more about Norton Internet Security.