Norton GhostTM Personal Edition User's Guide Norton GhostTM Personal Edition User's Guide The software described in this book is furnished under a license agreement and may be used only in accordance with the terms of the agreement. Copyright Notice Copyright Ó 1998­1999 Symantec Corporation. All Rights Reserved. Any technical documentation that is made available by Symantec Corporation is the copyrighted work of Symantec Corporation and is owned by Symantec Corporation. NO WARRANTY. The technical documentation is being delivered to you AS-IS and Symantec Corporation makes no warranty as to its accuracy or use. Any use of the technical documentation or the information contained therein is at the risk of the user. Documentation may include technical or other inaccuracies or typographical errors. Symantec reserves the right to make changes without prior notice. No part of this publication may be copied without the express written permission of Symantec Corporation, Peter Norton Group, 10201 Torre Avenue, Cupertino, CA 95014. Trademarks Symantec, the Symantec logo, Norton Ghost, Ghost Walker, Ghost Explorer, and GDisk are trademarks of Symantec Corporation. Microsoft, MS-DOS, Windows, and Windows NT are registered trademarks of Microsoft Corporation. IBM, OS/2, and OS/2 Warp are registered trademarks of International Business Machines Corporation. Novell and NetWare are registered trademarks of Novell Corporation. 3Com and EtherLink are registered trademarks of 3Com Corporation. Compaq is a registered trademark of Compaq Corporation. Zip and Jaz are registered trademarks of Iomega Corporation. SuperDisk is a trademark of Imation Enterprises Corporation. Other product names mentioned in this manual may be trademarks or registered trademarks of their respective companies and are hereby acknowledged. Printed in the United States of America. 10 9 8 7 6 5 4 3 2 1 SYMANTEC LICENSE AND WARRANTY NOTICE: SYMANTEC LICENSES THE ENCLOSED SOFTWARE TO YOU ONLY UPON THE CONDITION THAT YOU ACCEPT ALL OF THE TERMS CONTAINED IN THIS LICENSE AGREEMENT. PLEASE READ THESE TERMS CAREFULLY. IF YOU DO NOT AGREE TO THESE TERMS, THEN SYMANTEC IS UNWILLING TO LICENSE THE SOFTWARE TO YOU, IN WHICH EVENT YOU SHOULD RETURN THE FULL PRODUCT WITH PROOF OF PURCHASE TO THE DEALER FROM WHOM IT WAS ACQUIRED WITHIN SIXTY DAYS OF PURCHASE, AND YOUR MONEY WILL BE REFUNDED. LICENSE AND WARRANTY: The software which accompanies this license (the "Software") is the property of Symantec or its licensors and is protected by copyright law. While Symantec continues to own the Software, you will have certain rights to use the Software after your acceptance of this license. Except as may be modified by a license addendum which accompanies this license, your rights and obligations with respect to the use of this Software are as follows: · You may: (i) use the Software on one computer to clone, or apply an image of, a hard drive on that computer, or a portion thereof, to another hard drive on the same computer; (ii) use the Software on that same computer to create an image file of a hard drive on that computer and store the image file on removable media for disaster recovery purposes; (iii) use the Software to create a boot disk as described in the documentation for reapplying the hard drive image that was created for disaster recovery purposes to the hard drive on that same computer; (iv) use the Software to clone a hard drive from that same computer to a replacement computer, in the manner described in the software documentation, and to use the Software on the replacement computer provided that the Software has been removed from the original computer; (v) make one copy of the Software for archival purposes, or copy the Software onto the hard disk of your computer and retain the original for archival purposes; (vi) after written notice to Symantec, transfer the Software on a permanent basis to another person or entity, provided that you retain no copies of the Software and the transferee agrees to the terms of this agreement. · You may not: (i) use the Software commercially or non-commercially for the purpose of creating multiple computers or hard drives not connected to the original computer, with similar or identical configurations to that of the original computer or hard drive; (ii) copy the documentation which accompanies the Software; (iii) sublicense, rent or lease any portion of the Software; (iv) reverse engineer, decompile, disassemble, modify, translate, make any attempt to discover the source code of the Software, or create derivative works from the Software; or (v) use a previous version or copy of the Software after you have received a disk replacement set or an upgraded version as a replacement of the prior version, unless you donate a previous version of an upgraded version to a charity of your choice, and such charity agrees in writing that it will be the sole end user of the product, and that it will abide by the terms of this agreement. Unless you so donate a previous version of an upgraded version, upon upgrading the Software, all copies of the prior version must be destroyed. · Sixty Day Money Back Guarantee: If you are the original licensee of this copy of the Software and are dissatisfied with it for any reason, you may return the complete product, together with your receipt, to Symantec or an authorized dealer, postage prepaid, for a full refund at any time during the sixty day period following the delivery to you of the Software. · Limited Warranty: Symantec warrants that the media on which the Software is distributed will be free from defects for a period of sixty (60) days from the date of delivery of the Software to you. Your sole remedy in the event of a breach of this warranty will be that Symantec will, at its option, replace any defective media returned to Symantec within the warranty period or refund the money you paid for the Software. Symantec does not warrant that the Software will meet your requirements or that operation of the Software will be uninterrupted or that the Software will be error-free. THE ABOVE WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE. · Disclaimer of Damages: REGARDLESS OF WHETHER ANY REMEDY SET FORTH HEREIN FAILS OF ITS ESSENTIAL PURPOSE, IN NO EVENT WILL SYMANTEC BE LIABLE TO YOU FOR ANY SPECIAL, CONSEQUENTIAL, INDIRECT OR SIMILAR DAMAGES, INCLUDING ANY LOST PROFITS OR LOST DATA ARISING OUT OF THE USE OR INABILITY TO USE THE SOFTWARE EVEN IF SYMANTEC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. IN NO CASE SHALL SYMANTEC'S LIABILITY EXCEED THE PURCHASE PRICE FOR THE SOFTWARE. The disclaimers and limitations set forth above will apply regardless of whether you accept the Software. · U.S. Government Restricted Rights: RESTRICTED RIGHTS LEGEND. All Symantec products and documentation are commercial in nature. The software and software documentation are "Commercial Items", as that term is defined in 48 C.F.R. 2.101, consisting of "Commercial Computer Software" and "Commercial Computer Software Documentation", as such terms are defined in 48 C.F.R. 252.227-7014(a)(5) and 48 C.F.R. 252.2277014(a)(1), and used in 48 C.F.R. 12.212 and 48 C.F.R. 227.7202, as applicable. Consistent with 48 C.F.R. 12.212, 48 C.F.R. 252.227-7015, 48 C.F.R. 227.7202 through 227.7202-4, 48 C.F.R. 52.227-14, and other relevant sections of the Code of Federal Regulations, as applicable, Symantec's computer software and computer software documentation are licensed to United States Government end users with only those rights as granted to all other end users, according to the terms and conditions contained in this license agreement. Manufacturer is Symantec Corporation, 10201 Torre Avenue, Cupertino, CA 95014. · General: This Agreement will be governed by the laws of the State of California. This Agreement may only be modified by a license addendum which accompanies this license or by a written document which has been signed by both you and Symantec. Should you have any questions concerning this Agreement, or if you desire to contact Symantec for any reason, please write: Symantec Customer Sales and Service, 10201 Torre Avenue, Cupertino, CA 95014. C O N T E N T S Chapter 1 About Norton Ghost Personal Edition How Norton Ghost works ................................................................ 8 Clone internal hard disk drives and individual partitions ............. 8 Save and load image files to and from removable media ........... 9 Clone hard disk drives and partitions peer-to-peer .................. 10 Chapter 2 Setting up Norton Ghost Minimum system requirements ...................................................... 13 Hardware requirements for Norton Ghost transfer modes ....... 14 Installing Norton Ghost Personal Edition ........................................ 14 Installing Norton Ghost in Windows ........................................ 14 Installing Norton Ghost in DOS ............................................... 15 Uninstalling Norton Ghost ............................................................. 16 Uninstalling Norton Ghost in Windows .................................... 16 Uninstalling Norton Ghost in DOS .......................................... 16 Setting up a DOS boot disk ........................................................... 16 Setting up transfer methods .......................................................... 17 Internal drives .......................................................................... 17 Local devices .......................................................................... 17 Peer-to-peer connections ........................................................ 18 Peer-to-peer parallel port connections ..................................... 18 Peer-to-peer NetBIOS network connections ........................... 18 Chapter 3 Using Norton Ghost What you need to do ..................................................................... 21 Starting Norton Ghost ................................................................... 23 Navigating without a mouse ........................................................... 24 Cloning disks ................................................................................. 24 Cloning from disk to disk ......................................................... 25 Cloning a disk to image file ..................................................... 27 Cloning a disk from an image file ............................................. 29 Cloning partitions ........................................................................... 32 Cloning from partition to partition ............................................ 32 Cloning from partition to image file .......................................... 34 Cloning a partition from an image file ....................................... 36 Managing image files ..................................................................... 39 Image files and compression ................................................... 39 Image files and CRC32 ........................................................... 40 5 Contents Image files and volume spanning ............................................. 40 Image files and tape drives ...................................................... 43 Viewing image file content and selective file restoration .......... 44 Appendix A Appendix B Appendix C Appendix D Norton Ghost command-line switches Command-line switches ................................................................. 47 Frequently asked questions Troubleshooting Norton Ghost error codes ............................................................. 67 Diagnostics Hard drive detection and diagnostic information ............................. 69 Norton Ghost abort error file (ghost.err) ................................. 69 Hard disk geometry diagnostics .............................................. 70 Full diagnostic statistics dump summary .................................. 70 Symantec Service and Support Solutions Disk Replacement Form Index 6 C H A P T E R About Norton Ghost Personal Edition 1 Norton Ghost is the fast and reliable software solution to satisfy all your PC disk cloning and copying needs: upgrading hard drives, backing up for disaster recovery, or migrating from your old PC to a new PC. Caution: Norton Ghost Personal Edition is a powerful utility program that performs complex operations on your computer. It is recommended for experienced and highly skilled PC users only. Norton Ghost clones either compl ...