Symantec pcAnywhereTM User's Guide Symantec pcAnywhere User's Guide The software described in this book is furnished under a license agreement and may be used only in accordance with the terms of the agreement. Documentation version 10.5.1 Copyright Notice All Rights Reserved. Copyright 1995-2002 Symantec Corporation. Any technical documentation that is made available by Symantec Corporation is the copyrighted work of Symantec Corporation and is owned by Symantec Corporation. NO WARRANTY. The technical documentation is being delivered to you AS-IS and Symantec Corporation makes no warranty as to its accuracy or use. Any use of the technical documentation or the information contained therein is at the risk of the user. Documentation may include technical or other inaccuracies or typographical errors. Symantec reserves the right to make changes without prior notice. No part of this publication may be copied without the express written permission of Symantec Corporation, 20330 Stevens Creek Blvd., Cupertino, CA 95014. Trademarks Symantec pcAnywhere, Symantec, the Symantec logo, ColorScale, and SpeedSend, are U.S. registered trademarks of Symantec Corporation. Microsoft, MS, Windows, Windows NT, Word, and the Office logo are either registered trademarks or trademarks of Microsoft Corporation in the U.S. and/or other countries. Printed in the United States of America. Other product names mentioned in this guide may be trademarks or registered trademarks of their respective companies and are the sole property of their respective manufacturers. Printed in the United States of America 10 9 87 6 5 43 2 1 C O N T E N T S Section 1 Getting started Chapter 1 Introducing Symantec pcAnywhere What you can do with pcAnywhere .................................................. 11 How pcAnywhere works ................................................................... 12 Understanding the terms host and remote ................................. 12 Understanding remote control .................................................... 13 How remote control differs from remote networking ............... 13 What's changed in this version .......................................................... 14 Security enhancements ................................................................ 14 Increased customization .............................................................. 15 Improved performance ................................................................ 16 Removed features ........................................................................ 17 Where to find more information ........................................................ 18 Information on the Symantec Web site ...................................... 18 Information on the pcAnywhere CD .......................................... 18 Using pcAnywhere software wizards ......................................... 19 Chapter 2 Installing Symantec pcAnywhere Preparing for installation .................................................................... 21 System requirements .................................................................... 22 Choosing an installation option .................................................. 22 If you have a previous version installed .................................... 23 Installing pcAnywhere ........................................................................ 24 Opening pcAnywhere after installation ............................................. 25 Registering pcAnywhere ..................................................................... 25 Updating pcAnywhere ........................................................................ 26 Uninstalling pcAnywhere ................................................................... 26 Chapter 3 Understanding pcAnywhere basics Choosing a connection method ......................................................... 27 Connecting over the Internet ...................................................... 29 About cable modems ................................................................... 30 About digital subscriber lines ...................................................... 30 About ISDN lines ......................................................................... 30 Making connections ............................................................................ 31 Introducing pcAnywhere Manager .................................................... 32 3 Using the remote desktop .................................................................. 33 Using the remote online toolbar ................................................. 34 Printing remotely ......................................................................... 35 Transferring the contents of the Windows clipboard ................ 36 Chatting with other users ............................................................ 37 Improving performance ...................................................................... 37 Issues that affect performance .................................................... 38 Discovering optimum performance settings .............................. 39 Section 2 Getting connected Chapter 4 Allowing others to control your computer Managing host connections ................................................................ 43 Creating a new host connection item ......................................... 44 Modifying a host connection item .............................................. 44 Setting up a host computer ................................................................ 45 Selecting the host connection method ....................................... 46 Controlling the host session ........................................................ 47 Protecting the host computer ...................................................... 49 Starting a host session ........................................................................ 50 Waiting for a connection ............................................................. 50 Calling a remote computer .......................................................... 51 Accepting a voice first call .......................................................... 51 Ending a host session ......................................................................... 52 Letting multiple remote users hold a conference ............................. 52 Setting up the conference host ................................................... 53 Starting a conference ................................................................... 54 Chapter 5 Controlling another computer remotely Setting up a remote connection ......................................................... 55 Configuring direct connections ................................................... 56 Configuring modem or ISDN connections ................................. 57 Configuring network connections .............................................. 58 Including logon information ....................................................... 60 Automatically redialing if the host is busy ................................. 60 Managing remote connection items ................................................... 61 Creating a new remote connection item .................................... 61 Modifying a remote connection item .......................................... 62 Starting a remote control session ....................................................... 62 Connecting to a host computer .................................................. 64 4 Waiting for a host connection ..................................................... 64 Initiating a voice conversation with host ................................... 65 Connecting to multiple hosts ............................................................. 65 Changing online preferences ............................................................. 66 Recording and replaying sessions ...................................................... 67 Recording a remote control session ........................................... 68 Replaying recorded sessions ....................................................... 69 Saving information from a recorded session .............................. 70 Saving screens ..................................................................................... 71 Ending a session ................................................................................. 71 Chapter 6 Transferring files and folders Navigating in pcAnywhere File Manager .......................................... 74 Getting to files quickly ................................................................ 75 Tagging files and folders ............................................................. 75 Tagging files ................................................................................. 75 Tagging folders ............................................................................ 76 Tagging by wild card characters ................................................. 76 Managing files and folders ................................................................. 77 Creating new folders ................................................................... 77 Deleting files and folders ............................................................ 77 Renaming files and folders .......................................................... 77 Copying files and folders ............................................................ 78 Comparing folders ....................................................................... 78 Changing file transfer preferences ..................................................... 79 Specifying a start-up location ...................................................... 79 Selecting an overwrite option ..................................................... 80 Increasing file transfer performance ........................................... 80 Changing preferences during a session ...................................... 81 Transferring files ................................................................................. 82 Transferring files during a remote control session .................... 82 Transferring files without starting a remote control session ..... 84 Performing automatic file transfers .................................................... 84 Setting up an AutoTransfer file ................................................... 85 Running an AutoTransfer procedure .......................................... 86 Modifying an AutoTransfer procedure ....................................... 87 Synchronizing and cloning ................................................................. 88 What is synchronization .............................................................. 89 Synchronizing folders .................................................................. 89 Synchronizing by file type ........................................................... 89 What is cloning ............................................................................ 90 Cloning folders ............................................................................. 90 5 Section 3 Safeguarding your system and data Chapter 7 Securing your computer and sessions Preventing unauthorized access ......................................................... 93 Choosing an authentication method ........................................... 94 Setting up caller accounts ........................................................... 96 Configuring logon security .......................................................... 97 Calling back remote users ........................................................... 99 Limiting access privileges ................................................................... 99 Specifying caller privileges ........................................................ 100 Restricting access to computer drives ....................................... 101 Securing sessions .............................................................................. 102 Protecting your configuration settings ............................................. 103 Making passwords case sensitive .............................................. 103 Protecting your connection items ............................................. 103 Protecting your caller accounts ................................................. 104 Chapter 8 Using encryption to protect data What is encryption ............................................................................ 105 What are the most common encryption methods .......................... 106 What is symmetric encryption ................................................... 106 What is public-key encryption .................................................. 106 Understanding the trade-offs ............................................................ 107 How pcAnywhere works with encryption ...................................... 107 Using p ...