SyQuest SparQ 1.0 GB Parallel Port Installation Guide Please note, this information is also provided with your SparQ Parallel Port drive. To zoom-in on the documents, please use the Adobe magnification button on the toolbar. Contents · Installation Poster for the SparQ Parallel Port Drive · Additional Troubleshooting · Frequently Asked Questions for Windows 95 (including how to contact SyQuest for additional help) SparQ 1.0 GB Parallel Port Drive 4. Connect the SparQ drive to your PC. Connect one end of the provided parallel port cable to the SparQ port labeled "TO COMPUTER." Connect the other end of the cable to your PC's parallel port. Explore Your Genius TM 8. With Windows running, insert the Installation Diskette into your PC's floppy disk drive. The installation of SyQuest software requires the presence of the Installation Diskette in the PC's floppy disk drive as well as the SparQ Starter Cartridge in the SparQ drive. Setting Up 9. 5. TM Connect the external power supply. First attach the round connector to your SparQ drive. Then plug the power supply into an outlet. Follow the installation steps described below that apply to your Windows platform. Windows 95 a. From the Start menu, Windows NT 4.0 First add the SparQ drive software. a. From the Start menu, choose Windows 3.1x a. Exit Windows and R TE AR ST Manually opening cartridge door may cause data loss and void warranty. Always store in case. Do not drop, or expose to magnetic field. 113088-002.A Note: Your external power supply may look different from the one pictured. Note: If you want to stand your SparQ drive on its side, attach the provided mounting foot. choose Settings, Control Panel. b. Double-click Add/ enter DOS. b. At the DOS prompt, Settings, Control Panel. b. Double-click SCSI Adapters. c. Click to choose the Drivers tab, then click Add and Remove Programs. c. Click Install, Next, then 1. Prepare to connect your SparQ parallel port drive. Unpack your SparQ drive and accessories, and turn OFF your PC and attached devices. WARNING! Always turn OFF power to protect yourself from injury and your equipment from damage. Power Button Note: Your external power supply may look different from the one pictured above. 6. Turn ON both your PC and your SparQ drive. Your SparQ's power light (see illustration) will glow solid green, indicating that the SparQ power connections are OK. Problem? If your SparQ's power light does not glow solid green, refer to Problem 2 under "Troubleshooting" on the back of this poster. Eject Button Power Light Activity Light click Finish. d. Follow the instructions in the Installation Wizard window. e. Recommended: Install the SyQuest Utilities now (see below). You can use them to format and partition cartridges, duplicate cartridges, and perform easy backups of your PC hard drive. Problem? If after installing SyQuest software your screen does not show a Removable Disk icon and drive letter for your SparQ drive when you doubleclick My Computer, refer to Problem 4 under "Troubleshooting" on the back of this poster. Have Disk. d. Make sure A:\ is shown, then click OK. e. Click to highlight SyQuest Parallel Port Drive and click OK f. Remove the Installation Diskette and click Yes to restart your PC. Then install the additional SyQuest software. a. Make sure Windows is running and the SyQuest Installation Diskette is reinserted in the PC's floppy disk drive. b. From the Start menu, choose Settings, Control Panel. c. Double-click Add/Remove Programs. d. Click Install, Next, then click Finish. e. Follow the instructions in the Installation Wizard window. f. When installation is complete, click any of the options on the screen shown below to explore further, or you may exit and start using your SparQ drive. type A:\INSTALL (or B:\INSTALL if your floppy disk drive is device B) and press Enter. c. Follow the installation program prompts. d. Recommended: Install the SyQuest Utilities now by selecting "Install SyQuest Windows Software" when that option is offered. You can use SyQuest Utilities to format and partition cartridges, and duplicate cartridges. 2. Find the parallel port on the back of your PC. The parallel port uses a 25-pin connector, may be positioned either vertically or horizontally, and is often labeled with the word "printer" or a printer symbol. Congratulations! Your SparQ drive is ready to use. More SparQ Offerings! Windows 95 and Windows NT 4.0: When the installation is complete the following screen appears. Use it to try bonus software and explore other great options! 7. Insert the SparQ Starter Cartridge into your SparQ drive. Slide the cartridge all the way into your SparQ drive. Push in and then firmly press down on the cartridge tab until the cartridge snaps into place. Install SyQuest Utilities (Win95 only). Games, virus protection, web treats, and more! 3. If you have a printer, disconnect the printer's cable from your PC's parallel port, and connect it to the SparQ port labeled "TO PRINTER." The printer will function as usual, receiving commands from your PC through its connection to your SparQ drive. PC's Parallel Port Your SparQ's activity light will flicker green while the cartridge is spinning up. Then the activity light will glow solid green within 30 seconds, indicating that your SparQ drive is ready. Then, press in and firmly down on cartridge tab to snap it into place. Win prizes with your cartridge label designs First, insert cartridge fully. R TE AR ST TM Always store in case. Do not drop, Manually opening cartridge door may cause data loss and void warranty. or expose to magnetic field. 113088-002.A Cartridge Tab See your SparQ drive contents. Get inspired! Note: It is part of your SparQ drive's normal operation to perform periodic housekeeping activities that cause clicking or other sounds. These sounds do not indicate any problem with the drive. Take Your SparQ Drive on the Road! Check our web site for information about how to easily and temporarily install your SparQ drive on any Windows 3.1 or Windows 95 PC with our VISIT or VISIT95 programs (provided on your SyQuest Installation Diskette). Problem? If your SparQ's activity light does not glow solid green within 30 seconds, refer to Problem 3 under "Troubleshooting" on the back of this poster. For more information, visit SyQuest's web page at www.syquest.com. To get help, refer to the phone numbers, email addresses, and troubleshooting information on the back of this poster. SparQ 1.0 GB Parallel Port Drive Explore Your Genius TM 9. Disconnect your SparQ drive's parallel port cable from your PC, but leave the drive's power connections in place. Troubleshooting PROBLEM 1 Your SparQ drive sometimes makes clicking or other sounds when the drive is not being accessed. b. Double-click SyQuest Parallel Port Device. c. Under the General tab, check the Device Status box. s PROBLEM 5 The cartridge does not eject from the SparQ drive when you press the eject button on the front of the drive. Your SparQ drive appears in My Computer as a removable drive with a drive letter assigned. 10. Turn on your SparQ drive and reinsert the cartridge. s If it indicates that you have an IRQ conflict, go to step 7 of this procedure. If it indicates that the device is working properly, you do not have an IRQ conflict. Go to "Advanced Troubleshooting for Problem 4," or contact SyQuest Technical Assistance. If the activity light glows solid green within 30 seconds, then your PC's parallel port may need repair or your parallel port cable may need to be replaced. If the activity light does not glow solid green within 30 seconds, then you may need to replace your SparQ drive or cartridge. Please contact SyQuest Technical Assistance. s s SOLUTION This is a normal part of the SparQ drive operation. The drive periodically performs routine housekeeping activities that insure its proper overall operation. 7. Identify the IRQ conflict. a. Go back to Device Manager and double-click Computer. b. View the resources for Setting 05 and 07. s SOLUTION 1. Check for cartridge eject safeguards and perform the action appropriate for your operating system. Windows 3.1, Windows 95, and Windows NT 4.0 each handle cartridge ejection differently. In general, if your cartridge does not eject when you push the eject button, it is because the operating system has locked the cartridge to protect your data. The operating system stores the request to eject and executes it when it is safe to do so. No message is provided by Windows during this pended-request period. PROBLEM 4 Windows 95 Only After the software installation is complete, you do not see a Removable Disk icon and drive letter for your SparQ drive when you double-click My Computer. PROBLEM 2 Your SparQ drive's power light does not glow solid green when you supply power. If one of these settings shows printer port LPT1 and it has an error mark (a yellow "!" or red "X"), this is the IRQ conflict. If one of these settings does not show LPT1, then look for another device such as a sound card or network adapter that may be assigned the LPT IRQ. s 8. Reassign the IRQ of any conflicting device to an unused SOLUTION 1. Turn off your SparQ drive and your PC. 2. Check your power connections. s SOLUTION 1. Check your connections and make sure your SparQ drive is ready. s s setting other than IRQ 05 or 07. Refer to your PC's documentation or contact the appropriate technical support, if necessary, to find out how to reassign IRQs on your PC. Windows 3.1--SyQuest Utilities provide a Lock and Unlock function for the SparQ drive. You can 1) check the lock status, or 2) change the lock status by clicking the Lock or Unlock buttons. Lock and Unlock actions change Windows 3.1 status and can either prevent or allow a cartridge-eject using the SparQ eject button. Windows 95 and Windows NT 4.0 in Administrator mode--You can make an eject request by right-clicking the Removable Disk icon in My Computer. This is functionally the same as pushing the eject button on the front of your SparQ drive. Windows NT 4.0 in User mode--Right-clicking the Removable Disk icon in My Computer does not work as it does in Administrator mode. An error message is presented by Windows NT 4.0 Make sure that your power outlet has power (try plugging in a lamp and turning it on). Make sure that the power supply connectors are securely attached (the round end at the SparQ drive and the plug end at the outlet). Check all of your SparQ drive connections. Check that the cartridge is fully inserted in your SparQ drive and that it snaps into place. (See procedure at Problem 3, step 2.) Check that your SparQ's activity light is glowing solid green. 9. Restart your PC and reinstall the SyQuest software. Double-click My Computer to see if there is a Removable Disk icon and drive letter for your SparQ drive. s s s 3. Turn on your SparQ drive and your PC. Make sure that your SparQ drive's (green) power button is pushed in to the ON position. s 2. Run the SyQuest VISIT program. a. Restart your PC. Close all programs, click Start, select "Restart the computer?", click Yes. If you find the icon and drive letter for your SparQ drive, your drive is ready to use. If you do not find the icon and drive letter for your SparQ drive, then continue to "Advanced Troubleshooting for Problem 4," or contact SyQuest Technical Assistance. s 2. All Environments--Wait at least 30 seconds to allow cartridge to eject. If your cartridge does not eject after using either the eject button or the Windows Eject command, and at least 30 seconds have elapsed, there may be a problem with your drive. You can eject the cartridge using the procedure in Problem 6 (below). Contact SyQuest Technical Support for additional help. Note: In Windows 3.1, ensure that the drive is unlocked using the Unlock utility before pressing the SparQ cartridge eject button. If the power light glows steady green, return to step 7 of the setup procedure. If the power light does not glow steady green, then you may need to replace your SparQ drive or external power supply. Please contact SyQuest Technical Assistance. b. Observe the startup sequence on screen. When the message "Starting Windows 95" appears, quickly press F8. Advanced Troubleshooting for Problem 4 Note: This section is for experienced users only. s c. Select "Safe Mode Command Prompt Only" from the menu. d. Insert the Installation Diskette and run the program VISIT.EXE (not VISIT95.EXE). s If the VISIT program runs successfully, go to step 5 of this procedure. s PROBLEM 3 Your SparQ drive's activity light does not glow solid green within 30 seconds after you insert the cartridge with the power on. 1. Check that both Virtual Memory and File System are in 32-bit mode. If the VISIT program fails (with an error) to initialize the port adapter, continue to step 3. a. Click Start and select Settings, Control Panel, and System. Click the Perfo ...