TANDBERG SLR AUTOLOADER SERVICE AND REPAIR MANUAL TANDBERG DATA ASA P.O. Box 134 Kjelsås N-0411 OSLO, NORWAY Phone + 47 22 18 90 90 Telefax + 47 22 18 95 50 © Tandberg Data ASA Part No. 43 20 72 ­ 03 December 2003 Related publications available from our Marketing Department: Part No. Title 43 21 77 ­ 03 43 20 73 ­ 03 43 20 74 ­ 01 43 04 44 - 11 43 07 43 - 13 Tandberg SLR Autoloader Installation and User Manual Tandberg SLR Autoloader SCSI Interface Manual Tandberg SLR Autoloader Product Verification Report Tandberg SLR 7-140 Tape Drive Product Reference Manual Tandberg SLR 7-140 Tape Drive Programmers Reference Manual This publication may describe designs for which patents are granted or pending. By publishing this information, Tandberg Data ASA conveys no license under any patent or any other rights. Every effort has been made to avoid errors in text and diagrams. However, Tandberg Data ASA assumes no responsibility for any errors which may appear in this publication. It is the policy of Tandberg Data ASA to improve products as new techniques and components become available. Tandberg Data ASA therefore reserves the right to change specifications at any time. We would appreciate any comments on this publication. Table of Contents Chapter 1 ­ Introduction..............................................................1 Models.......................................................................................2 Capacity................................................................................2 Data Transfer Rates.............................................................2 Media Compatibility..............................................................3 Product Description...................................................................3 Front Panel...........................................................................4 Control Panel........................................................................4 LCD Display .........................................................................5 Control Buttons.....................................................................5 LED Indicators......................................................................5 Front Panel Door..................................................................6 Tape Cartridge Magazine.....................................................7 Bar Code Reader..................................................................9 Calibrating the Bar Code Reader.......................................11 Rear Panel..........................................................................12 Embedded Diagnostics.......................................................14 Chapter 2 ­ Installation .............................................................16 Removing the Locking Pin ......................................................17 Reinstalling the Locking Pin....................................................18 Installation Procedure..............................................................18 Mounting Tabletop Units.....................................................19 Mounting Rack Units..........................................................19 Cabling and Interface Connections.........................................21 Power Cable.......................................................................21 Interfaces............................................................................22 Interface Cable Specifications............................................23 Interface Cable and Terminator Installation.......................23 Software Installation................................................................25 Chapter 3 ­ Operation................................................................26 System Power-Up....................................................................26 Selecting the Control Panel Display Modes............................27 The SLR Autoloader Menu Map.........................................27 Navigating Through the Menu Map....................................28 Entering the Menu Mode....................................................28 Exiting the Menu Mode.......................................................28 System Data Menu.............................................................28 Setup Menu........................................................................32 Utilities Menu......................................................................34 Autoloader Operation Modes...................................................35 Random Mode....................................................................35 Sequential Mode.................................................................35 Setting the Write-Protect Switch..............................................37 Cartridge Handling...................................................................38 Inserting Cartridges into the Magazine..............................38 Loading a Cartridge into the Drive.....................................38 Magazine Handling .................................................................40 Inserting a Magazine into the Unit......................................40 Removing the Magazine ....................................................40 Chapter 4 ­ Configuration..........................................................42 Setup Options..........................................................................42 Autoloader Options.............................................................42 SCSI Options......................................................................45 Utilities Options........................................................................46 Maintenance Submenu ......................................................46 Diagnostics Submenu.........................................................46 Security Submenu..............................................................47 Changing a Configuration Option............................................48 Entering Characters from the Control Panel...........................49 Tandberg SLR Autoloader Service and Repair Manual i Tandberg Data Table of Contents Default Setup Options..............................................................50 Setting a Password .................................................................51 Chapter 5 ­ Maintenance...........................................................53 Using the Cleaning Cartridge..................................................53 Installing a Cleaning Cartridge...........................................53 Running an Installed Cleaning Cartridge...........................54 Removing the Cleaning Cartridge......................................54 Installing Firmware Upgrades..................................................55 Firmware upload via SCSI..................................................55 Firmware upgrade via the serial port..................................56 Possible Upgrade Problems...............................................56 Chapter 6 ­ Troubleshooting.....................................................57 The Fault Screen.....................................................................57 Error Codes........................................................................58 Chapter 7 ­ Parts Removal and Replacement................................................................................65 The Drive.................................................................................66 To remove the drive............................................................66 To replace the drive............................................................68 The Robot Shuttle Assembly...................................................70 Cleaning the Bar Code Reader..........................................70 Re-assembly after bar code reader cleaning.....................72 To remove the robot shuttle assembly...............................73 To replace the robot shuttle assembly...............................76 Appendix A ­ Specifications.....................................................81 Appendix B ­ Spares/Accessories ..........................................85 Appendix C ­ Emergency Magazine Removal ........................87 ii Tandberg SLR Autoloader Service and Repait Manual Chapter 1 ­ Introduction Tandberg Data's SLR Autoloader is a compact tape cartridge loader designed for secure, reliable unattended system backup. Based on advanced Scalable Linear Recording (SLR) technology, the SLR Autoloader occupies only one half of the shelf space in a standard 19" rack yet delivers impressive storage capacity through its eight standard SLR data cartridges. The tapedrive models SLR140, SLR100, SLR75 and SLR60 introduces Variable Rate Randomizer (VR2) technology. VR2 is an advanced data encoding method. VR2 improves code rate efficiency to more than 99% and can potentially double the capacity and performance of a drive. The entire system is under host control via an industry standard SCSI interface. Its tape handling robotics are both rugged and simple for utmost reliability. The unit requires no preventive maintenance beyond cleaning the tape drive. The key features of the SLR Autoloader include: · · · · · · Removable 8-cartridge magazine Integrated Bar Code Reader standard Locking front door under system control Low Voltage Differential (LVD) / Single-Ended (SE) Interface Auto Clean Mode On-board Diagnostics. *** IMPORTANT *** Review the READ ME FIRST caution at the beginning of Chap. 2 before you power up the unit for the first time. Tandberg SLR Autoloader Service and Repair Manual 1 Tandberg Data Chapter 1 - Introduction Models There are tree models of the SLR Autoloader. The model number for each is identical except for the last two/three digits which represent the maximum compressed data capacity gigabytes (GB) for each cartridge used in a particular model. See Tables 1-1 and 1-2 below. For additional specification information, refer to Appendix A. Capacity SLR Autoloader Model Cartridge Capacity (Native) Cartridge Capacity (Comp 2:1) Magazine Capacity (Native) Magazine Capacity (Comp 2:1) Tandberg 1108 SLR 60 1 Tandberg 1108 SLR 75 Tandberg 1108 SLR 100 Tandberg 1108 SLR 140 30 GB 38 GB 50 GB 70 GB 60 GB 75 GB 100 GB 140 GB 240 GB 304 GB 400 GB 560 GB 480 GB 600 GB 800 GB 1,12 TB Table 1-1 Data Storage Capacity Data Transfer Rates SLR Model Maximum Sustained Rate, Native Maximum Sustained Rate, Compressed Tandberg 1108 SLR 60 1 Tandberg 1108 SLR 75 Tandberg 1108 SLR 100 Tandberg 1108 SLR 140 4.0 MB/s 14.4 GB/hr 4.0 MB/s 14,4 GB/hr 5.0 MB/s 18 GB/hr 6.0 MB/s 21,6 GB/hr 8.0 MB/s 28.8 GB/hr 8.0 MB/s 28,8 GB/hr 10.0 MB/s 36.0 GB/hr 12.0 MB/s 43,2 GB/hr Table 1-2 Data Transfer Rates Note: The rates for compressed data are the native rates multiplied by the compression factor, which depends on file content, but averages approximately 2:1. Note: GB/hour rates are maximum and may vary due to the specific characteristics of the data. 1 End of Life 2003 Tandberg SLR Autoloader Service and Repair Manual 2 Media Compatibility The SLR140, SLR100, SLR75 and SLR60 Autoloader models can perform the following operations with the indicated media Drives Tape type SLRtape140 SLRtape100 SLRtape75 SLRtape60 SLRtape50 SLRtape40 SLRtape7 SLRTape32 2 SLRtape24 SLR5 SLR140 R/W R/W R/W R/W R/W R/W R SLR100 R/W R/W R/W R/W R/W R R R SLR75 R/W R/W R/W R/W R R R R SLR60 R/W R/W R/W R R R R Table 1-3 Media compatibility Product Description The SLR Autoloader family of products includes several features designed to increase the ease of use and utility of the product. This includes a removable 8cartridge magazine for easy management of data sets or archival storage. Menudriven operator control panel interface with backlit LCD providing easy control of configuration and diagnostic modes. Autoselecting AC input power for worldwide application. Interface support for Ultra2 SCSI (LVD) and standard FAST SCSI single-ended systems. 2 Includes 13 and 26 GB Media 3 Tandberg SLR Autoloader Service and Repair Manual Tandberg Data Chapter 1 - Introduction Front Panel The Front Panel includes the User Control Panel with LCD display and Control Buttons, LED indicators, and the Front Door Panel. Control Panel The control panel presents: · · · A backlit green LCD matrix display Four control buttons Two LED indicators (green and red/amber). 4 Tandberg SLR Autoloader Service and Repair Manual LCD Display In various modes of operation, the display panel screens can show you: · Drive and loader status · Menu choices, and · Error messages. Through most of its operation, the backlit screen displays four 20-character lines of information. This manual refers to the four text lines of the screen as line 1 through line 4, moving from top to bottom. You can scroll some screens to greatly expand the amount of available information. A pointer symbol ...