User manual TANDBERG SLR AUTOLOADER - SERVICE AND REPAIR MANUAL

TANDBERG SLR AUTOLOADER SERVICE AND REPAIR MANUAL TANDBERG DATA ASA P.O. Box 134 Kjelsås N-0411 OSLO, NORWAY Phone + 47 22 18 90 90 Telefax + 47 22 18 95 50 © Tandberg Data ASA Part No. 43 20 72 ­ 03 December 2003 Related publications available from our Marketing Department: Part No. Title 43 21 77 ­ 03 43 20 73 ­ 03 43 20 74 ­ 01 43 04 44 - 11 43 07 43 - 13 Tandberg SLR Autoloader Installation and User Manual Tandberg SLR Autoloader SCSI Interface Manual Tandberg SLR Autoloader Product Verification Report Tandberg SLR 7-140 Tape Drive Product Reference Manual Tandberg SLR 7-140 Tape Drive Programmers Reference Manual This publication may describe designs for which patents are granted or pending. By publishing this information, Tandberg Data ASA conveys no license under any patent or any other rights. Every effort has been made to avoid errors in text and diagrams. However, Tandberg Data ASA assumes no responsibility for any errors which may appear in this publication. It is the policy of Tandberg Data ASA to improve products as new techniques and components become available. Tandberg Data ASA therefore reserves the right to change specifications at any time. We would appreciate any comments on this publication. Table of Contents Chapter 1 ­ Introduction..............................................................1 Models.......................................................................................2 Capacity................................................................................2 Data Transfer Rates.............................................................2 Media Compatibility..............................................................3 Product Description...................................................................3 Front Panel...........................................................................4 Control Panel........................................................................4 LCD Display .........................................................................5 Control Buttons.....................................................................5 LED Indicators......................................................................5 Front Panel Door..................................................................6 Tape Cartridge Magazine.....................................................7 Bar Code Reader..................................................................9 Calibrating the Bar Code Reader.......................................11 Rear Panel..........................................................................12 Embedded Diagnostics.......................................................14 Chapter 2 ­ Installation .............................................................16 Removing the Locking Pin ......................................................17 Reinstalling the Locking Pin....................................................18 Installation Procedure..............................................................18 Mounting Tabletop Units.....................................................19 Mounting Rack Units..........................................................19 Cabling and Interface Connections.........................................21 Power Cable.......................................................................21 Interfaces............................................................................22 Interface Cable Specifications............................................23 Interface Cable and Terminator Installation.......................23 Software Installation................................................................25 Chapter 3 ­ Operation................................................................26 System Power-Up....................................................................26 Selecting the Control Panel Display Modes............................27 The SLR Autoloader Menu Map.........................................27 Navigating Through the Menu Map....................................28 Entering the Menu Mode....................................................28 Exiting the Menu Mode.......................................................28 System Data Menu.............................................................28 Setup Menu........................................................................32 Utilities Menu......................................................................34 Autoloader Operation Modes...................................................35 Random Mode....................................................................35 Sequential Mode.................................................................35 Setting the Write-Protect Switch..............................................37 Cartridge Handling...................................................................38 Inserting Cartridges into the Magazine..............................38 Loading a Cartridge into the Drive.....................................38 Magazine Handling .................................................................40 Inserting a Magazine into the Unit......................................40 Removing the Magazine ....................................................40 Chapter 4 ­ Configuration..........................................................42 Setup Options..........................................................................42 Autoloader Options.............................................................42 SCSI Options......................................................................45 Utilities Options........................................................................46 Maintenance Submenu ......................................................46 Diagnostics Submenu.........................................................46 Security Submenu..............................................................47 Changing a Configuration Option............................................48 Entering Characters from the Control Panel...........................49 Tandberg SLR Autoloader Service and Repair Manual i Tandberg Data Table of Contents Default Setup Options..............................................................50 Setting a Password .................................................................51 Chapter 5 ­ Maintenance...........................................................53 Using the Cleaning Cartridge..................................................53 Installing a Cleaning Cartridge...........................................53 Running an Installed Cleaning Cartridge...........................54 Removing the Cleaning Cartridge......................................54 Installing Firmware Upgrades..................................................55 Firmware upload via SCSI..................................................55 Firmware upgrade via the serial port..................................56 Possible Upgrade Problems...............................................56 Chapter 6 ­ Troubleshooting.....................................................57 The Fault Screen.....................................................................57 Error Codes........................................................................58 Chapter 7 ­ Parts Removal and Replacement................................................................................65 The Drive.................................................................................66 To remove the drive............................................................66 To replace the drive............................................................68 The Robot Shuttle Assembly...................................................70 Cleaning the Bar Code Reader..........................................70 Re-assembly after bar code reader cleaning.....................72 To remove the robot shuttle assembly...............................73 To replace the robot shuttle assembly...............................76 Appendix A ­ Specifications.....................................................81 Appendix B ­ Spares/Accessories ..........................................85 Appendix C ­ Emergency Magazine Removal ........................87 ii Tandberg SLR Autoloader Service and Repait Manual Chapter 1 ­ Introduction Tandberg Data's SLR Autoloader is a compact tape cartridge loader designed for secure, reliable unattended system backup. Based on advanced Scalable Linear Recording (SLR) technology, the SLR Autoloader occupies only one half of the shelf space in a standard 19" rack yet delivers impressive storage capacity through its eight standard SLR data cartridges. The tapedrive models SLR140, SLR100, SLR75 and SLR60 introduces Variable Rate Randomizer (VR2) technology. VR2 is an advanced data encoding method. VR2 improves code rate efficiency to more than 99% and can potentially double the capacity and performance of a drive. The entire system is under host control via an industry standard SCSI interface. Its tape handling robotics are both rugged and simple for utmost reliability. The unit requires no preventive maintenance beyond cleaning the tape drive. The key features of the SLR Autoloader include: · · · · · · Removable 8-cartridge magazine Integrated Bar Code Reader standard Locking front door under system control Low Voltage Differential (LVD) / Single-Ended (SE) Interface Auto Clean Mode On-board Diagnostics. *** IMPORTANT *** Review the READ ME FIRST caution at the beginning of Chap. 2 before you power up the unit for the first time. Tandberg SLR Autoloader Service and Repair Manual 1 Tandberg Data Chapter 1 - Introduction Models There are tree models of the SLR Autoloader. The model number for each is identical except for the last two/three digits which represent the maximum compressed data capacity gigabytes (GB) for each cartridge used in a particular model. See Tables 1-1 and 1-2 below. For additional specification information, refer to Appendix A. Capacity SLR Autoloader Model Cartridge Capacity (Native) Cartridge Capacity (Comp 2:1) Magazine Capacity (Native) Magazine Capacity (Comp 2:1) Tandberg 1108 SLR 60 1 Tandberg 1108 SLR 75 Tandberg 1108 SLR 100 Tandberg 1108 SLR 140 30 GB 38 GB 50 GB 70 GB 60 GB 75 GB 100 GB 140 GB 240 GB 304 GB 400 GB 560 GB 480 GB 600 GB 800 GB 1,12 TB Table 1-1 Data Storage Capacity Data Transfer Rates SLR Model Maximum Sustained Rate, Native Maximum Sustained Rate, Compressed Tandberg 1108 SLR 60 1 Tandberg 1108 SLR 75 Tandberg 1108 SLR 100 Tandberg 1108 SLR 140 4.0 MB/s 14.4 GB/hr 4.0 MB/s 14,4 GB/hr 5.0 MB/s 18 GB/hr 6.0 MB/s 21,6 GB/hr 8.0 MB/s 28.8 GB/hr 8.0 MB/s 28,8 GB/hr 10.0 MB/s 36.0 GB/hr 12.0 MB/s 43,2 GB/hr Table 1-2 Data Transfer Rates Note: The rates for compressed data are the native rates multiplied by the compression factor, which depends on file content, but averages approximately 2:1. Note: GB/hour rates are maximum and may vary due to the specific characteristics of the data. 1 End of Life 2003 Tandberg SLR Autoloader Service and Repair Manual 2 Media Compatibility The SLR140, SLR100, SLR75 and SLR60 Autoloader models can perform the following operations with the indicated media Drives Tape type SLRtape140 SLRtape100 SLRtape75 SLRtape60 SLRtape50 SLRtape40 SLRtape7 SLRTape32 2 SLRtape24 SLR5 SLR140 R/W R/W R/W R/W R/W R/W R SLR100 R/W R/W R/W R/W R/W R R R SLR75 R/W R/W R/W R/W R R R R SLR60 R/W R/W R/W R R R R Table 1-3 Media compatibility Product Description The SLR Autoloader family of products includes several features designed to increase the ease of use and utility of the product. This includes a removable 8cartridge magazine for easy management of data sets or archival storage. Menudriven operator control panel interface with backlit LCD providing easy control of configuration and diagnostic modes. Autoselecting AC input power for worldwide application. Interface support for Ultra2 SCSI (LVD) and standard FAST SCSI single-ended systems. 2 Includes 13 and 26 GB Media 3 Tandberg SLR Autoloader Service and Repair Manual Tandberg Data Chapter 1 - Introduction Front Panel The Front Panel includes the User Control Panel with LCD display and Control Buttons, LED indicators, and the Front Door Panel. Control Panel The control panel presents: · · · A backlit green LCD matrix display Four control buttons Two LED indicators (green and red/amber). 4 Tandberg SLR Autoloader Service and Repair Manual LCD Display In various modes of operation, the display panel screens can show you: · Drive and loader status · Menu choices, and · Error messages. Through most of its operation, the backlit screen displays four 20-character lines of information. This manual refers to the four text lines of the screen as line 1 through line 4, moving from top to bottom. You can scroll some screens to greatly expand the amount of available information. A pointer symbol () indicates additional options. Control Buttons The control buttons let you perform manual tape handling operations, configuration, and diagnostics: The Load button (top left) lets you load tapes from the magazine to the drive. The Unload button (lower left) lets you unload tapes from the drive and return them to the magazine. · The Open Door button (lower right) releases the door latch after the completion of any in-process action and when the loader is idle. · The Menu button (top right) lets you enter menu mode where you can select configuration options and perform unit diagnostics. When you enter menu mode, the buttons are re-identified on the display screen to indicate the different functions they perform under alternate menu levels. · · LED Indicators The green Ready indicator illuminates when the unit is powered up and standing by to receive instructions. When you start a load, unload, or open door action, the Ready indicator goes out. The indicator remains illuminated as you enter menu mode and as you then access the system data. The loader will not remain in a ready state if you access any other area of the menu mode, and the indicator will then go out. The red or amber Fault indicator illuminates when the unit experiences a mechanical fault in the drive or loader robotics. If such a fault occurs, refer to the Error Code tables in Chapter 6 ­ Troubleshooting. If that does not clear up the fault, contact your Technical Support Representative. Tandberg SLR Autoloader Service and Repair Manual 5 Tandberg Data Chapter 1 - Introduction Front Panel Door The door is opened by a control panel button, with the door latch being released by the Autoloader robotic mechanism. In order to operate the front door AC power must be applied. The hinged door swings open to the left, permitting access to the tape cartridge magazine. While the door usually remains locked during normal operations, you can open it, even with a tape in the drive. If you try to open the door with a tape in the drive, the unit displays a warning message. You can unlock the door or cancel the operation. 6 Tandberg SLR Autoloader Service and Repair Manual Tape Cartridge Magazine The 8-cartridge magazine is accessible through the front panel door. The rugged polymer magazine fits into an alignment guide, which assures precise cartridge positioning with respect to the loader robotics. The only correct insertion orientation for the magazine is shown in the photographic sequence on the next page. As the magazine moves into its loader compartment, it should move inward until it snaps into place. (The two chassis metal detents snap into the magazine slots in its top surface). The magazine locks into position when you close the front door panel. Note: The SLR Autoloader is shipped with a soft vinyl dust cover for use when the magazine is not installed in the loader unit. The cover is contained in the Accessories Kit box and can be easily slipped over the open end of the magazine. The SLR Autoloader magazine is shown here: Tandberg SLR Autoloader Service and Repair Manual 7 Tandberg Data Chapter 1 - Introduction LOADING VIEW #1 FRONT VIEW Proper alignment of magazine prior to loading it into its bay in the SLR Autoloader. LOADING VIEW #2 DIAGONAL SIDE VIEW Better view of the front end of the magazine entering its bay of SLR Autoloader. LOADING VIEW #3 FRONT VIEW View of magazine properly locked into detent position. 8 Tandberg SLR Autoloader Service and Repair Manual Bar Code Reader An integrated bar code reader is installed as standard equipment in the SLR Autoloader. It is an integral part of the robot shuttle assembly and moves with it. At power up, the loader automatically pulls each cartridge into the robot shuttle to scan the bar code, and replaces it in the magazine. If the magazine is full, then it takes approximately 150 seconds (in addition to the normal inventory / calibration time) to scan all cartridges, since one cartridge can be scanned in 9 seconds, then returned in equal time to its slot. Usually hidden by the metal chassis, the bar code reader is located at the leading edge of the shuttle slot as shown in the following illustration: Tandberg SLR Autoloader Service and Repair Manual 9 Tandberg Data Chapter 1 - Introduction Bar Code Label The bar code label is encoded with a Code 3 of 9 standard bar code format. The label for all cartridges consists of six alphanumeric characters: three alpha characters and three numeric characters. The cleaning cartridge uses CLN as the alpha characters. For example: Data cartridge DEF123 Cleaning cartridge CLN123 ABC000 CLN000 Note: You should enable the Enable Check Char option for the most reliable bar code reader function. Position the label centrally on the cartridge spine with the six alphanumeric characters aligned with the cartridge's base plate. Ordering Bar Code Labels You should order additional bar code labels directly from Tandberg Data. Tandberg bar code labels are made of a mirror-like substrate with special reflectivity, bar widths, and other characteristics. Caution: Do not substitute any other bar code labels. They will be unreadable. See Appendix B ­ Spares/Accessories for part number information. 10 Tandberg SLR Autoloader Service and Repair Manual Calibrating the Bar Code Reader To calibrate the bar code reader, do the following: 1. Insert a cartridge in Slot 2 of the SLR Autoloader. Make sure the cartridge has a bar code label that is: · · · Tandberg approved for SLR Autoloader Clean Properly positioned on the cartridge. 2. Power up the Autoloader. 3. Press and hold down the Menu button while you press and release the Load button. 4. Continue holding down the Menu button until the READY light turns off. This will take abt. 10 seconds. 5. From the DIAGNOSTICS menu, scroll down to and select Barcode Calibration. The SLR Autoloader fetches the cartridge from Slot 2 and moves the cartridge back and forth across the bar code reader sensor. It displays the upper and lower values as it progresses through the calibration and then displays one of the following: · · · If the calibration passes PASSED If the calibration fails or is aborted If there is no cartridge in Slot 2 ABORTED NO CARTRIDGE IN SLOT 2 6. If there is no cartridge in Slot 2, exit the DIAGNOSTICS MENU, open the door, place a cartridge in Slot 2, reinsert the magazine and start the procedure again from Step 3. Tandberg SLR Autoloader Service and Repair Manual 11 Tandberg Data Chapter 1 - Introduction Rear Panel The rear panel includes eight mechanical devices that relate to bus communication, firmware upgrading and troubleshooting, device cooling, and line power. Bus communication between the SCSI Bus connector and the Host adapter occurs through SCSI Bus connectors (see SCSI In and SCSI Out). The Diagnostic Port provides sequence information, diagnostic test results and firmware updates. Line power is supplied and monitored after its circuit is opened by the Power Input Plug, Power Supply Fuse (in its holder) and the Power Switch. The Product Information Label includes Model and Serial numbers and cautionary information. Note: The two empty screw holes on the bottom of the panel are intended for use only if you mount the unit in a rack. If you have ordered the rack mount conversion kit, the appropriate fasteners used in this location are provided. Integrated Cooling Fan The rear panel contains a single forced-air cooling fan, which draws air inward through the front of the unit and expels it out the back. The fan prevents overheating of the drive and robotics electronics, the motors, and the power supply. Since there is no air filter to clean on a regular basis, you should inspect occasionally for lint or dust buildup and vacuum the area if necessary. 12 Tandberg SLR Autoloader Service and Repair Manual Power Switch The power switch is located on the upper right corner of the rear panel. It is a twoposition rocker switch that controls the supply of AC power to the unit: · · To turn the power ON, depress the switch on the 1 side. The LCD display illuminates. To turn the power OFF, depress the switch on the 0 side. Power Supply The auto ranging power supply will adjust to the operating voltage range supplied through the power cable. The nominal range is 110­240 VAC. The power supply is capable of operating at 50 or 60 Hz without modification. AC power from a properly grounded outlet is supplied through a line power cable shipped with the SLR Autoloader. For more information on line power cables, see the Power Cable section of Chapter 2 ­ Installation. Power Supply Fuse Holder The power supply fuse holder is located below the power switch as indicated by the outline diagram on its surface. The procedure for accessing power fuse (and its spare) is shown below. Note: Before replacing the fuse, set the Main power switch to OFF and remove the power cord. Tandberg SLR Autoloader Service and Repair Manual 13 Tandberg Data Chapter 1 - Introduction SCSI Interface Connectors The SCSI Interface connectors link the internal SCSI bus devices (SCSI drive and robotic controllers) to the external host adapter. The bi-directional SCSI bus transfers the SCSI commands and data. To provide this function, there are two 68pin, high density, shielded D-type SCSI Connectors which connect to shielded SCSI Type P cables. The pair of connectors allows for daisy chaining more than one SLR Autoloader to a host adapter or other SCSI-compatible device. When only one SCSI connector is used, the second connector must be terminated using the supplied LVD/SE dual mode terminator. Ethernet Port The Ethernet port is reserved for future use. Diagnostic Port The Diagnostic port (RS-232) is used to upload fault analysis data by the service technician after a fault condition occurs. It is also used to update the firmware in the controller card's flash memory. Embedded Diagnostics · · · · The SLR Autoloader includes three levels of diagnostics: The Power-On Self Test (POST) -- Performs several verification and memory tests when you power on the unit. User Diagnostics -- Lets you change setup options. Select from front panel. Tech Support Diagnostics -- Used by Technical Support Engineers to diagnose faults and service the unit. 14 Tandberg SLR Autoloader Service and Repair Manual This Page Intentionally Left Blank Tandberg SLR Autoloader Service and Repair Manual 15 Chapter 2 ­ Installation *** READ ME FIRST *** Tandberg Data has installed a locking pin as a precautionary safety mechanism to prevent damage to the SLR Autoloader during shipment from the factory. Inserted from underneath the loader floor, the pin prohibits any lateral movement of the shuttle assembly by locking it down. CAUTION! You must remove the Shuttle Locking Pin before powering up the unit or it will not operate. See the procedure on the following pages. Carefully unpack the unit from the shipping container. Save the container and packing materials in case you need to return the unit to Tandberg Data for repairs. Review the contents of the shipping container to be sure that all parts were included in the shipment. A complete package for the SLR Autoloader consists of the following items: · A factory-assembled SLR Autoloader unit (black or gray metal box) containing one cartridge magazine. Note: The SLR Autoloader contains no cartridges prior to shipment. · An Accessory Kit Box containing: 1 The Tandberg Recource CD containing this manual. 1 Warranty/Registration Card 2 Line Power Cords: one for USA, one for European power outlets 1 Data Cartridge 1 Cleaning Cartridge 1 SCSI Interface Cable 1 68-pin LVD/SE Terminator. 1 Magazine Dust Cover Note: If you haven't done so, remove the locking pin from the SLR Autoloader. Tandberg SLR Autoloader Service and Repair Manual 16