User Manual Phaser® 360 Color Printer First printing May 1998 070-9922-02 Copyright © Tektronix, Inc. Printed in the U.S.A. Unpublished rights reserved under the copyright laws of the United States. Contents of this publication may not be reproduced in any form without permission of Tektronix, Inc. Tektronix¨, Phaser¨, ColorStix¨, and Made For Each Other¨ are registered trademarks of Tektronix, Inc. TekColorª, PhaserShare¨, PhaserPrintª, PhaserToolsª, and PhaserLinkª, and the shapes of ColorStix ink sticks are trademarks of Tektronix, Inc. IntelliSelectª and Adobe Jensonª are trademarks, and Adobe¨, PostScript¨, ATM¨, Adobe Garamond¨, Birch¨, Carta¨, Mythos¨, Quake¨, and Tekton¨ are registered trademarks of Adobe Systems Incorporated which may be registered in certain jurisdictions. Adobe Brilliant Screensª technology is a trademark of Adobe Systems Incorporated or its subsidiaries and may be registered in certain jurisdictions. Apple¨, Macintosh¨, Mac¨ OS, AppleTalk¨, Apple Chancery¨, Chicago¨, Geneva¨, Monaco¨, and New York¨ are registered trademarks, and QuickDrawª is a trademark of Apple Computer Incorporated. Bernhard Modernª, Clarendonª, Coronetª, Helveticaª, New Century Schoolbookª, Optimaª, Palatinoª, Stempel Garamondª, Timesª, and Universª are trademarks of Linotype-Hell AG and/or its subsidiaries. ITC Avant Guard Gothic¨, ITC Bookman¨, ITC Lubalin Graph¨, ITC Mona Lisa¨, ITC Symbol¨, ITC Zapf Chancery¨, and ITC Zapf Dingbats¨ are registered trademarks of International Typeface Corporation. Albertusª, Arialª, Gill Sansª, Joannaª, and Times New Romanª are trademarks of Monotype Corporation. Antique Olive¨ is a registered trademark of M. Olive. Eurostileª is a trademark of Nebiolo. Hoeßer Text was designed by the Hoeßer Type Foundry. Marigoldª and Oxfordª are trademarks of AlphaOmega Typography. Windows¨ is a registered trademark of Microsoft Corporation. Wingdingsª in TrueType¨ format is a product of Microsoft Corporation. WingDings is a trademark of Microsoft Corporation and TrueType is a registered trademark of Apple Computer, Inc. Novell¨ NetWare¨ is a registered trademark of Novell, Inc. UNIX¨ is a registered trademark in the United States and other countries, licensed exclusively through X/Open Company Ltd. PCL¨ is a registered trademark of Hewlett-Packard Corporation. PANTONE¨ Colors generated by the Phaser 360 Color Printer are four- and/or three-color process simulations and may not match PANTONE-identiÞed solid color standards. Use current PANTONE Color Reference Manuals for accurate colors. PANTONE Color simulations are only obtainable on these products when driven by qualiÞed Pantone-licensed software packages. Contact Pantone, Inc., for a current list of qualiÞed licensees. © Pantone, Inc., 1988. All trademarks noted herein are either the property of Tektronix, Inc., Pantone, Inc., or their respective companies. The method of printing employed by the Tektronix Phaser¨ 360 Color Printer is covered by U.S. Patent No. 5,372,852. Purchase of a Tektronix Phaser 360 Color Printer provides a purchaser with a license under claims 1, 3, 20, and 22 of the '852 patent, but not a license under other claims of that patent, which cover methods of printing using inks having speciÞc properties. Use of solid-ink sticks Ñ manufactured by any other party and having these speciÞc properties Ñ with a Tektronix Phaser 360 Color Printer is not licensed. Phaser® 360 Printer Warranty Tektronix warrants that the Phaser 360 printer will be free from defects in materials and workmanship for a period of one (1) year from the date of shipment. If this product proves defective during the warranty period, Tektronix, at its option, will either repair the defective product on-site or by means of telephone support without charge for parts and labor, or provide a replacement in exchange for the defective product. In order to obtain service under the product warranty, Customer must notify Tektronix or its authorized representative of the defect before the expiration of the warranty period and make suitable arrangements for the performance of service. Tektronix or its authorized representative will provide such service at the CustomerÕs site, if required, without charge during the warranty period, if the product is located in a normal on-site service area. Outside the U.S., a description of the normal on-site service area can be obtained from the Local Tektronix Subsidiary or Authorized Tektronix Distributor. The maintenance tray in this product will be free from defects in materials and workmanship for a period of ninety (90) days from the date of shipment or six (6) months where longer periods are required by law. If the maintenance tray proves defective during the warranty period, Tektronix, at its option, will either repair the defective product without charge for parts and labor, or provide a replacement in exchange for the defective product. This 90 day warranty applies only to maintenance trays returned to the designated Tektronix depot. For trays returned to other locations, Customer will be assessed an applicable service charge. The preceding limitation shall not apply within the European Economic Area, where trays may be returned for warranty service to the nearest designated service depot regardless of the place of purchase. This warranty shall not apply to any defect, failure, or damage caused by improper use or improper or inadequate maintenance and care. Tektronix shall not be obligated to furnish service under this warranty: a. to repair damage resulting from attempts by personnel other than Tektronix representatives to install, repair, or service the product; b. to repair damage resulting from improper use or connection to incompatible equipment; c. to repair any damage or malfunction caused by the use of non-Tektronix supplies or consumables; d. to repair a product that has been modiÞed or integrated with other products when the effect of such modiÞcation or integration increases the time or difÞculty of servicing the product; e. to repair damage or malfunction resulting from failure to perform user maintenance and cleaning at the frequency and as prescribed in the user manual; or f. to repair this product after the limit of its duty cycle of 50,000 pages per month has been reached. All service thereafter shall be billed on a time and material basis. THE ABOVE WARRANTIES ARE GIVEN BY TEKTRONIX WITH RESPECT TO THIS PRODUCT IN LIEU OF ANY OTHER WARRANTIES, EXPRESS OR IMPLIED. TEKTRONIX AND ITS VENDORS DISCLAIM ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. TEKTRONIX' RESPONSIBILITY TO REPAIR OR REPLACE DEFECTIVE PRODUCTS IS THE SOLE AND EXCLUSIVE REMEDY PROVIDED TO THE CUSTOMER FOR BREACH OF THIS WARRANTY. TEKTRONIX AND ITS VENDORS WILL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES IRRESPECTIVE OF WHETHER TEKTRONIX OR THE VENDOR HAS ADVANCE NOTICE OF THE POSSIBILITY OF SUCH DAMAGES. WARRANTY 2(g) Users safety summary Terms in manual: CAUTION WARNING Conditions that can result in damage to the product. Conditions that can result in personal injury or loss of life. Power source: Do not apply more than 250 volts RMS between the supply conductors or between either supply conductor and ground. Use only the speciÞed power cord and connector. Refer to a qualiÞed service technician for changes to the cord or connector. Operation of product: Avoid electric shock by contacting a qualiÞed service technician to replace fuses inside the product. Do not operate without the covers and panels properly installed. Do not operate in an atmosphere of explosive gases. WARNING Turning the power off using the On/Off switch does not de-energize the printer. You must remove the power cord to disconnect the printer from the mains. Keep the power cord accessible for removal in case of an emergency. Safety instructions: Read all installation instructions carefully before you plug the product into a power source. Terms on product: CAUTION DANGER A personal injury hazard exists that may not be apparent. For example, a panel may cover the hazardous area. Also applies to a hazard to property including the product itself. A personal injury hazard exists in the area where you see the sign. Care of product: Disconnect the power plug by pulling the plug, not the cord. Disconnect the power plug if the power cord or plug is frayed or otherwise damaged, if you spill anything into the case, if product is exposed to any excess moisture, if product is dropped or damaged, if you suspect that the product needs servicing or repair, and whenever you clean the product. Ground the product: Plug the three-wire power cord (with grounding prong) into grounded AC outlets only. If necessary, contact a licensed electrician to install a properly grounded outlet. Symbols as marked on product: DANGER high voltage: Protective ground (earth) terminal: Use caution. Refer to the manual(s) for information: ! WARNING: If the product loses the ground connection, usage of knobs and controls (and other conductive parts) can cause an electrical shock. Electrical product may be hazardous if misused. Contents 1 About Your Printer Features of your new printer 1-2 An illustrated guide to your printer 1-4 Printer parts and components 1-7 Consumables 1-7 Printer parts 1-8 Options and accessories 1-9 2 Getting Set Up Setting up the printer: at a glance 2-1 What you get with your printer 2-2 Choosing a printer location 2-3 Removing the packing material 2-3 Registering the printer 2-3 Installing the Lower Paper Tray Assembly (optional) 2-4 Unlocking the transit restraint 2-7 Installing the maintenance tray 2-8 Loading the ink sticks 2-10 Loading the media trays 2-11 Loading paper and transparency trays 2-11 Loading the optional Lower Paper Tray Assembly 2-15 Connecting an external hard disk (optional) 2-17 Connecting the printer 2-18 Printer ports 2-18 Connecting to a network 2-19 Connecting a PC or UNIX workstation to the parallel port 2-20 Connecting to a Macintosh 2-21 Turning on the printer 2-21 Front panel display and controls 2-22 Letting the printer warm up 2-23 Selecting a language for the front panel 2-24 Printing a Configuration Page 2-25 Tips for optimum printing performance 2-26 User Manual v 3 Installing Printer Software Overview 3-1 PC/Windows software 3-2 Installing printer software for Windows 95 3-3 Installing printer software for Windows NT 4.0 3-6 Installing printer software for Windows NT 3.51 3-11 Installing printer software for Windows 3.1 3-15 Mac OS software 3-19 Using the Mac OS installer 3-21 Setting up the Phaser 360 printer driver 3-22 Setting up the Apple LaserWriter 8.3.4 driver 3-23 Setting up the Phaser 360 GX driver 3-25 UNIX workstation software 3-27 PhaserPrintª for UNIX software 3-27 Downloadable printer utility files 3-27 4 Printing Basics Print features: overview 4-2 Selecting print features 4-2 Adjusting print speed and resolution 4-4 All about media 4-5 Acceptable media sizes, types, and weight 4-6 Margins and image area 4-7 Media trays 4-8 Media tray settings 4-9 Changing the default media tray setting 4-10 Printing letterhead 4-11 Printing labels 4-12 Printing transparencies 4-13 Printing transparencies from the transparency tray 4-13 Printing transparencies from the standard paper tray 4-14 Transparency quality tips 4-15 vi Phaser 360 Color Printer When to use the manual-feed slot 4-16 Printing from a PC 4-19 Using Windows printer drivers 4-19 Using the printerÕs front panel 4-19 Downloading utility files 4-19 Using the AdobePS 4 driver with Windows 95 4-22 Using the Tektronix driver for Windows 3.1 4-25 Using the Adobe PostScript driver for Windows 3.1 4-29 Using the Windows NT 3.51 PostScript driver 4-31 Using the Windows NT 4.0 PostScript driver 4-31 Printing from MS-DOS 4-34 Printing from a Macintosh 4-35 Using Macintosh printer drivers 4-35 Using the printerÕs front panel 4-35 Downloading utility files 4-35 Using the Phaser 360 printer driver 4-38 Using the Apple LaserWriter 8 printer driver 4-39 Using the Phaser 360 GX printer driver 4-40 Printing from a UNIX workstation 4-41 Printing from specific applications 4-44 5 Printing: Beyond the Basics Adjusting the color of your prints 5-2 TekColor correction descriptions 5-3 Printing and using the color sampler charts 5-6 Tips for working with color 5-7 Special considerations 5-8 Using the Quick Collate option 5-9 Previewing with Check Print 5-10 Using Image Smoothing 5-11 Printer languages 5-12 User Manual vii Working with fonts 5-12 Resident typefaces (PostScript and PCL5) 5-12 Downloading fonts 5-13 Using fonts with Windows 5-14 Printing a list of fonts 5-15 Improving print speed 5-16 Selecting page sizes in Windows applications 5-19 6 Using the Front Panel Front panel overview 6-1 Front panel indicators 6-1 Two-line display 6-2 Front panel buttons 6-3 Enabling and disabling the front panel menu 6-4 Front panel menu map 6-5 Printer Help Pages 6-6 Printing the Help Pages 6-7 Printer standby modes 6-8 7 Caring For Your Printer Overview 7-1 Moving or shipping your printer 7-2 Adding ink 7-6 Ink handling tips 7-7 Emptying the waste liner 7-8 Replacing the maintenance tray 7-11 Cleaning the printer 7-14 If the printer has frequent media jams 7-14 If prints have light stripes or smears 7-15 The Cleaning Page 7-16 Cleaning supplies 7-18 viii Phaser 360 Color Printer Using isopropyl alcohol 7-19 Cleaning for ink smears and jams: internal paper path 7-20 Cleaning for jams and ink smears: paper-feed rollers 7-22 Cleaning for ink smears: paper-exit path 7-28 Cleaning for upper media tray jams: media-pick roller 7-34 Cleaning for lower tray jams: paper-pick rollers 7-43 8 Troubleshooting Overview 8-1 Front panel error messages 8-2 Troubleshooting quick reference 8-5 Light stripes on prints: cleaning the printhead 8-12 Media jams and misfeeds 8-15 Preventing media jams 8-15 Locating jammed media 8-16 Clearing a media jam 8-17 Ink smears 8-20 If your file doesnÕt print 8-21 General things to check for 8-21 If you are using PC/NFS 8-23 If you canÕt print from Windows to an LPT port 8-23 Checking the printerÕs language mode 8-25 PostScript printing errors 8-26 Using a PostScript error handler 8-27 Fixing timeout problems in Windows 8-28 Printed colors are not what you expected 8-31 Printing PANTONE Colors 8-32 Blue colors look too purple 8-32 Sharing the printer on a network 8-33 Prints do not reflect your settings 8-33 If the Apple Printer Utility does not work 8-33 User Manual ix 9 Customer Support On-line support 9-1 Receiving email update notices 9-1 Customer Support Centers 9-2 Getting information by fax 9-3 10 Supplies, Accessories, and Expanding Your Printing System Tektronix printers and Tektronix supplies: Made For Each Other¨ 10-1 Customizing your printer 10-1 Printer supplies 10-2 PhaserShare network cards 10-3 Media trays 10-4 Memory upgrade 10-5 Tektronix external hard disk 10-5 Additional software (UNIX and VMS) 10-6 PhaserPrintª for UNIX software 10-6 PhaserSymª software 10-6 Interface cables and adapters 10-7 11 Regulatory Information and Specifications Declaration of conformity 11-1 Canadian EMC (Electromagnetic Compatibility) regulatory standards 11-2 FCC Class B warning (for 115 VAC equipment) 11-3 Material Safety Data Sheets 11-3 MSDS for ColorStix ink sticks 11-4 MSDS for silicone oil (drum fluid) 11-6 Specifications 11-8 Safety and emissions 11-10 Index x Phaser 360 Color Printer 1 Chapter About Your Printer The Tektronix Phaser¨ 360 Color Printer is a fast, reliable, economical, and easy-to-use printer that produces brilliant, high-quality color prints on plain paper. It is compatible with the leading network protocols, operating systems, and software applications, so everyone in your workgroup can use it. Optional accessories and upgrades let you customize the printer to suit your current needs and to expand its capabilities in the future. The Phaser 360 Color Printer 9922-01 User Manual 1-1 1 About Your Printer Features of your new printer Image quality and speed s s s Fast Color. Quick color prints on paper at 6 pages per minute (ppm) and transparencies at 5.5 ppm. Standard. 300 x 300 dots per inch (dpi) for normal printing on paper at 4 ppm. Recommended for overhead transparencies -- produces vibrant, saturated prints at 2 ppm. Enhanced. 800 x 450 dpi for the best text and image quality on paper (2 ppm). Use for transparencies (at 600 x 300 dpi) with very fine detail. Copier paper Recycled paper Bond Letterhead Labels (full-sheet, peel-off) Card stock, up to 220 g/m2 (80 lb.) Tektronix transparencies Simultaneously supports PCs, Macintosh computers, and UNIX and OpenVMS workstations, and automatically senses and switches between ports and protocols as necessary. Includes 10BaseT Ethernet connection (supports NetWare, EtherTalk, TCP/IP, Telnet, FTP, and HTTP). Optional network interfaces available. 24 Mbytes, upgradeable to 48 Mbytes. 164 resident typefaces Supports Adobe Type 1 and Type 3, TrueType, PCL5, and others Media (letter or A4-size) s s s s s s s Workgroup support s s Memory Fonts s s s Color matching: TekColorTM Dynamic Color Correction The printer's Automatic mode optimizes color quality for text, graphics, and scanned images on each page. Other color corrections let you adjust the color for special needs: s s s Enhance the brightness of transparencies (Vivid Color). Simulate the colors on the computer screen (Simulate Display). Match printing press standards (various selections available). 1-2 Phaser 360 Color Printer About Your Printer 1 Printer control through your web browser With the printer's built-in PhaserLinkTM software, you can use your web browser for a variety of tasks, including the following: s s s s s Avoid down time by automatically receiving email when ink is low, paper needs loading, or other maintenance is required. View the status of print jobs. Get data on printer usage. Configure the printer. Create a local link to your own web site help pages. Lower Paper Tray Assembly. Adds 625-sheet paper capacity for convenience and versatility. Use with the upper transparency tray to avoid having to reload media or switch media trays. Transparency tray. Recommended for transparency printing -- 175-sheet capacity. Use with Tektronix transparencies for best transparency printing. PhaserShare¨ network cards. 100BaseTx Ethernet, Token Ring, and LocalTalk network interfaces are available. Memory upgrade. Upgrade to 48 MBytes for even faster image processing and throughput. External hard drive. For collation and additional font storage. Mounts conveniently on the back of the printer. Options and accessories s s s s s On-line support Visit the Tektronix Color Printer web site at http://www.tek.com/Color_Printers/ for more information about your printer, including the following: s s s s Updated user documentation Downloadable utility files Tektronix dealers in your area Technical support Note In addition to this manual, your printer is shipped with the following important resources: CD-ROM and diskettes Contains driver and utility Þles for installing and operating your printer and additional user documentation. Quick Reference Guide Contains at-a-glance instructions for basic printer operations. PhaserShare Networking System Administrator Manual and diskettes Contains Þles and instructions for network installation and conÞguration, and information on using PhaserLink software. User Manual 1-3 1 About Your Printer An illustrated guide to your printer 1 2 3 4 5 Front panel menu display and buttons Front cover Front cover release button Manual-feed slot Paper tray 6 7 8 9 10 Transparency tray (optional) Top cover Top cover release button Transit restraint (printhead lock) Lower Paper Tray Assembly (optional) 3 2 1 7 8 LE TTE R A4 9 4 5 6 10 9922-125 1-4 Phaser 360 Color Printer About Your Printer 1 1 2 3 4 Maintenance tray Waste liner Exit cover release button Exit cover 5 Ink loading bins 6 Ink sticks 7 Front cover (open) 6 5 4 3 2 1 7 9922-146 User Manual 1-5 1 About Your Printer 1 2 3 4 External hard drive (optional), with bracket and cable Back panel with interface ports and PhaserShare network card slot On/Off switch Power cord 4 1 Ethernet® RCV XMT Network Adapter LNK Ethernet Parallel Second Feeder 2 PhaserShareTM Series B Ethernet Card TX RX 100 Mbs TP LINK RESET RCV 10/100Base-TX 10Base2 XMT Service Only LNK 1234 PS PE Network Adapter Ethernet Parallel 3 Second Feeder 9922-147 1-6 Phaser 360 Color Printer About Your Printer 1 Printer parts and components Consumables ColorStix solid-ink sticks Phaser 360 printer ColorStix¨ solid-ink sticks come in four colors: cyan, magenta, yellow, and black. Each of these ink sticks has a unique shape that matches the shape of the corresponding loading bin on top of the printer. The printer holds up to three ink sticks of each color, and you can replace ink sticks easily Ñ and without having to wait until the printer runs out of ink. ColorStix ink sticks are clean, safe, and environmentally friendly. Your printer is shipped with a starter ink pack containing one of each color ink stick. Replace ink sticks when prompted by the printer. Note To ensure that your printer is always available for use, Tektronix recommends that you immediately order and maintain a stock of each color ink stick. See "Printer supplies" on page 10-2 for ordering information. Maintenance tray and waste liner The maintenance tray is a replaceable tray that is used during the printerÕs printing and cleaning operations. The blue plastic tray inserted in the maintenance tray is the waste liner, which catches ink purged when the printer runs through its cleaning cycle. Replace the maintenance tray when a message at the printerÕs front panel indicates the tray is low, after about 12,500 prints. Empty the waste liner when prompted by the printer. Note To avoid printing delays, always keep an extra maintenance tray available. See "Printer supplies" on page 10-2 for ordering information. User Manual 1-7 1 About Your Printer Printer parts Paper/transparency tray The standard tray (for either letter- or A4-size media) shipped with the printer accepts up to 200 sheets of common ofÞce paper, ranging from 60 to 120 g/m2 (16 to 32 lb.)., You can also load full-sheet peel-off labels or up to 50 sheets of transparencies or labels in the standard paper tray. Manual feed slot Use this slot to feed single sheets of paper, nonglossy cover stock Ñ up to 220 g/m2 (80 lb.) Ñ or transparencies. Transit restraint The transit restraint on the right side of the printer secures the printhead in the printer. You must lock the transit restraint before moving or shipping the printer and unlock the transit restraint before operating the printer. Back panel The On/Off switch, power plug, and interface ports are on the back of the printer. The Phaser 360 printer has a built-in Ethernet connection, a SCSI port for an external hard drive, a bidirectional parallel port, and an expansion slot to support an optional Tektronix PhaserShare network card. 1-8 Phaser 360 Color Printer About Your Printer 1 Options and accessories High-capacity transparency tray Save time and effort by ordering a Tektronix high-capacity transparency tray for transparency and label printing only. Transparency trays (letter- and A4-size) hold up to 175 sheets (about three boxes) of transparencies and 100 sheets of labels. By adding a transparency tray and a Lower Paper Tray Assembly, you can print on paper and transparencies without having to leave your computer to swap trays. Tektronix transparency media To ensure reliable, high-quality transparency printing, use only Tektronix standard or premium transparencies. Premium-grade transparencies, indicated by a notched corner, provide superior print quality and enhanced ink adhesion. Lower Paper Tray Assembly With a 625-sheet paper capacity, the Lower Paper Tray Assembly is recommended for high-volume printing needs. Dual-tray printing is especially convenient if you commonly print on different types of media. For example, you can keep plain paper in the lower tray, and transparencies, letterhead, or label media in the upper tray. The optional Lower Paper Tray Assembly can be ordered for either letter- or A4-size paper. Tektronix external hard disk Add the Tektronix 2.1-Gbyte external hard disk to a Phaser 360 printer to make your printer even more versatile. The following capabilities are added with the installation of the Tektronix external hard drive: s Collating large jobs. The Quick Collate function collates large print jobs quickly, performing this task faster than the collation feature that may exist in your application. User Manual 1-9 1 About Your Printer s Expanded job accounting. Allows you to keep records on up to 5000 print jobs. You can track usage rates and times, users, paper consumption, duration of print jobs, and other important information. Font storage. Provides storage for additional downloadable fonts. s Refer to the printerÕs CD-ROM and the PhaserShare NetworkingSystem Administrator Manual for more information. 1-10 Phaser 360 Color Printer