User manual TEKTRONIX PHASER 380

User Manual Phaser® 380 Color Printer First printing October 1997 070-9662-01 Copyright © Tektronix, Inc. Printed in the U.S.A. Unpublished rights reserved under the copyright laws of the United States. Contents of this publication may not be reproduced in any form without permission of Tektronix, Inc. The method of printing employed by a Tektronix Phaser¨ 380 Color Printer is covered by U. S. Patent No. 5,372,852. Purchase of a Tektronix Phaser 380 Color Printer provides a purchaser with a license under claims 1, 3, 20, and 22 of the '852 patent, but not a license under other claims of that patent, which cover methods of printing using inks having speciÞc properties. Use of solid-ink sticks Ñ manufactured by any other party and having these speciÞc properties Ñ with a Tektronix Phaser 380 Color Printer is not licensed. Tektronix¨, Phaser¨, ColorStix¨, and Made for Each Other¨ are registered trademarks of Tektronix, Inc. TekColorª, PhaserShareª, PhaserPrintªand PhaserLinkª are trademarks of Tektronix, Inc. IntelliSelectª is a trademark, and Adobe¨, PostScript¨, Adobe¨ Caslon, Adobe Garamond¨, Lithos¨, Trajan¨, Adobe Wood Type¨, Blackoak¨, Carta¨, Tekton¨ and Poetica¨ are registered trademarks of Adobe Systems Incorporated which may be registered in certain jurisdictions. Adobe Brilliantª Screens technology is a trademark of Adobe Systems Incorporated or its subsidiaries and may be registered in certain jurisdictions. Apple, Macintosh, and AppleTalk are registered trademarks, and QuickDraw is a trademark of Apple Computer Incorporated. Timesª, Helveticaª, and Palatinoª are trademarks of Linotype-Hell AG and/or its subsidiaries. ITC Avant Guard Gothic, ITC Bookman, ITC Zapf Chancery and ITC Zapf Dingbats are registered trademarks of International Typeface Corporation. Kaufmann, Americana and Park Avenue are registered trademarks of Kingsley/ATF Type Corporation. Barmeno is a trademark and Formata is a registered trademark of H. Berthold AG. Windows¨ is a registered trademark of Microsoft Corporation. Novell¨ NetWare¨ is a registered trademark of Novell, Inc. UNIX¨ is a registered trademark in the United States and other countries, licensed exclusively through X/Open Company Ltd. PCL¨ is a registered trademark of Hewlett-Packard Corporation. PANTONE¨ Colors generated by the Phaser 380 Color Printer are four- and/or three-color process simulations and may not match PANTONE-identiÞed solid color standards. Use current PANTONE Color Reference Manuals for accurate colors. PANTONE Color simulations are only obtainable on these products when driven by qualiÞed Pantone-licensed software packages. Contact Pantone, Inc. for a current list of qualiÞed licensees. © Pantone, Inc., 1988. All trademarks noted herein are either the property of Tektronix, Inc., Pantone, Inc., or their respective companies. Phaser® 380 Warranty Tektronix warrants that the Phaser 380 printer will be free from defects in materials and workmanship for a period of one (1) year from the date of shipment. If this product proves defective during the warranty period, Tektronix, at its option, will either repair the defective product on-site without charge for parts and labor, or provide a replacement in exchange for the defective product. In order to obtain service under the one year on-site product warranty, Customer must notify Tektronix or its authorized representative of the defect before the expiration of the warranty period and make suitable arrangements for the performance of service. Tektronix or its authorized representative will provide such service at the CustomerÕs site, if required, without charge during the warranty period, if the service is performed within the United States or outside the United States if the product is located in a normal on-site service area. Outside the U.S., a description of the normal on-site service area can be obtained from the Local Tektronix Subsidiary or Authorized Tektronix Distributor. The maintenance tray in this product will be free from defects in materials and workmanship for a period of ninety (90) days from the date of shipment or six (6) months where longer periods are required by law. If this product proves defective during the warranty period, Tektronix, at its option, will either repair the defective product without charge for parts and labor, or provide a replacement in exchange for the defective product. This 90 day warranty applies only to maintenance trays returned to the designated Tektronix depot. For trays returned to other locations, Customer will be assessed an applicable service charge. The preceding limitation shall not apply within the European Economic Area, where trays may be returned for warranty service to the nearest designated service depot regardless of the place of purchase. This warranty shall not apply to any defect, failure or damage caused by improper use or improper or inadequate maintenance and care. Tektronix shall not be obligated to furnish service under this warranty: a. to repair damage resulting from attempts by personnel other than Tektronix representatives to install, repair or service the product; b. to repair damage resulting from improper use or connection to incompatible equipment; c. to repair any damage or malfunction caused by the use of non-Tektronix supplies or consumables; d. to repair a product that has been modiÞed or integrated with other products when the effect of such modiÞcation or integration increases the time or difÞculty of servicing the product; e. to repair damage or malfunction resulting from failure to perform user maintenance and cleaning at the frequency and as prescribed in the user manual; or f. to repair this product after the limit of its duty cycle of 10,000 pages per month has been reached; all service thereafter shall be billed on a time and material basis. THE ABOVE WARRANTIES ARE GIVEN BY TEKTRONIX WITH RESPECT TO THIS PRODUCT IN LIEU OF ANY OTHER WARRANTIES, EXPRESS OR IMPLIED. TEKTRONIX AND ITS VENDORS DISCLAIM ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. TEKTRONIX' RESPONSIBILITY TO REPAIR OR REPLACE DEFECTIVE PRODUCTS IS THE SOLE AND EXCLUSIVE REMEDY PROVIDED TO THE CUSTOMER FOR BREACH OF THIS WARRANTY. TEKTRONIX AND ITS VENDORS WILL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES IRRESPECTIVE OF WHETHER TEKTRONIX OR THE VENDOR HAS ADVANCE NOTICE OF THE POSSIBILITY OF SUCH DAMAGES. Users safety summary Terms in manual: CAUTION WARNING Conditions that can result in damage to the product. Conditions that can result in personal injury or loss of life. Power source: Do not apply more than 250 volts RMS between the supply conductors or between either supply conductor and ground. Use only the speciÞed power cord and connector. Refer to a qualiÞed service technician for changes to the cord or connector. Operation of product: Avoid electric shock by contacting a qualiÞed service technician to replace fuses inside the product. Do not operate without the covers and panels properly installed. Do not operate in an atmosphere of explosive gases. WARNING Turning the power off using the On/Off switch does not de-energize the printer. You must remove the power cord to disconnect the printer from the mains. Keep the power cord accessible for removal in case of an emergency. Safety instructions: Read all installation instructions carefully before you plug the product into a power source. Terms on product: CAUTION DANGER A personal injury hazard exists that may not be apparent. For example, a panel may cover the hazardous area. Also applies to a hazard to property including the product itself. A personal injury hazard exists in the area where you see the sign. Care of product: Disconnect the power plug by pulling the plug, not the cord. Disconnect the power plug if the power cord or plug is frayed or otherwise damaged, if you spill anything into the case, if product is exposed to any excess moisture, if product is dropped or damaged, if you suspect that the product needs servicing or repair, and whenever you clean the product. Ground the product: Plug the three-wire power cord (with grounding prong) into grounded AC outlets only. If necessary, contact a licensed electrician to install a properly grounded outlet. Symbols as marked on product: DANGER high voltage: Protective ground (earth) terminal: Use caution. Refer to the manual(s) for information: ! WARNING: If the product loses the ground connection, usage of knobs and controls (and other conductive parts) can cause an electrical shock. Electrical product may be hazardous if misused. Contents 1 Introduction Overview 1-1 Information roadmap 1-4 User Manual 1-4 Diskettes 1-4 CD-ROM 1-4 World Wide Web 1-4 2 Getting Set Up At a glance 2-1 Setting up the printer 2-2 What you get with your printer 2-2 Optional accessories 2-4 Touring the printer 2-6 Registering the printer 2-7 Removing the packing material 2-7 Installing the optional Lower Paper Tray Assembly 2-8 Installing the maintenance tray 2-11 Loading ink sticks 2-13 Choosing media tray configurations 2-14 Standard media tray 2-14 Optional Lower Paper Tray Assembly 2-14 Loading media trays 2-15 Loading paper in the upper and lower trays 2-16 Loading transparencies in the media tray 2-18 Connecting the printer 2-20 Printer ports 2-20 PhaserShare network and serial connections 2-22 Installing PhaserShareª network cards 2-22 Parallel connection 2-23 SCSI peripheral devices 2-24 Selecting a SCSI hard disk 2-24 Turning on the printer 2-25 User Manual vii Unlocking the transit restraint 2-26 As the printer warms up 2-27 Turning off the Startup Page 2-27 Front panel controls 2-27 Accessing the front panel menu 2-28 Selecting a language for the front panel 2-29 Help Pages overview 2-30 Printing Help Pages from the front panel 2-30 PC/Windows software 2-31 Installer overview 2-31 Installing printer software for Window 95 2-32 Installing printer software for Windows NT 4.0 2-34 Installing printer software for Windows NT 3.51 2-38 Installing printer software for Windows 3.1 2-42 Macintosh software 2-46 Installer overview 2-46 Deciding which driver to install 2-46 Using the Macintosh Installer 2-47 Setting up the Phaser 380 printer driver 2-48 Setting up the Apple LaserWriter 8.3.4 driver 2-48 Setting up the Phaser 380 GX driver 2-50 Workstation software 2-53 PhaserPrintª software for UNIX 2-52 Downloadable printer utility files 2-52 3 Printing Basics Overview 3-1 Printing from a PC 3-2 Using Windows printer drivers 3-2 Using the printerÕs front panel 3-2 Using the AdobePS 4 and Microsoft drivers with Windows 95 Using the Tektronix driver for Windows 3.1 3-6 If you are using PC/NFS 3-9 Using the Adobe PostScript driver for Windows 3.1 3-10 3-4 viii Phaser 380 Color Printer Using the Windows NT 3.51 PostScript driver 3-12 Using the Windows NT 4.0 PostScript driver 3-12 Printing from DOS 3-15 Printing from a Macintosh 3-16 Using Macintosh printer drivers 3-16 Using the printerÕs front panel 3-16 Using the Phaser 380 printer driver 3-18 Using the Apple LaserWriter 8.3.4 driver 3-18 Using the Phaser 380 GX driver 3-19 Printing from a workstation 3-20 Overview 3-20 UNIX workstations 3-20 VMS workstations 3-21 Printing from specific applications 3-22 General hints and tips 3-22 Applications tips 3-22 QuarkXPress 3-22 Adobe Photoshop 3-23 Pantone 3-23 Other applications 3-23 Selecting print features 3-24 Print quality modes 3-26 Print speed 3-26 Color corrections 3-27 All about media 3-28 Media sizes 3-29 Media weight 3-32 Margins and image area 3-33 Paper and ink handling tips 3-34 Media trays 3-35 Standard tray 3-35 Lower paper tray 3-37 Establishing a default media tray (optional) 3-37 Printing on letterhead 3-38 User Manual ix Printing transparencies 3-39 Transparency quality tips 3-40 Manual-feed printing 3-41 Duplex printing 3-44 Printer languages: PostScript, HP-GL, PCL5 3-45 Fonts 3-46 Resident typefaces (PostScript) 3-46 PrinterÕs Extended Features option 3-47 4 Printing: Beyond the Basics Working with color 4-2 General guidelines 4-2 TekColor corrections Ñ making the best selection 4-3 Deciding which color correction to use 4-4 Color correction descriptions 4-6 Turning off all color corrections 4-6 Printing the brightest colors and a truer blue 4-6 Simulating display screen colors 4-6 Closely match printing press colors 4-7 Printing in gray scale 4-8 Using the printerÕs current color defaults 4-8 Special considerations 4-9 If your Phaser 380 printer is shared on a network 4-9 Application color corrections 4-9 If you are using an unsupported driver 4-9 Printing and using the color sampler charts 4-10 Methods of printing PANTONE Colors 4-11 Printer-specific PANTONE Colors 4-11 PANTONE Colors from swatch books 4-12 Using the Quick Collate option 4-13 Quick Collate and the Check Print option 4-14 Previewing with Check Print 4-15 Using Image Smoothing 4-17 Printing the Color Control Strip 4-18 x Phaser 380 Color Printer 5 Caring for Your Printer Overview 5-1 Adding ink 5-2 Ink handling tips 5-3 Emptying the waste liner (A) 5-4 Replacing the maintenance tray (B) 5-7 Replacing the media tray separator pad 5-10 Cleaning the printer 5-13 Cleaning pages 5-13 Cleaning supplies 5-14 Reordering cleaning kit supplies 5-14 Using isopropyl alcohol 5-15 Identifying cleaning procedures 5-16 Cleaning for light stripes: printhead 5-17 Cleaning for upper tray jams: media pick roller 5-20 Cleaning the upper pick roller manually 5-24 Cleaning for jams and ink smears: media-feed rollers 5-28 Cleaning for lower tray jams: paper pick roller 5-34 Cleaning the lower paper-pick roller manually 5-38 Cleaning for lower tray jams: paper-feed rollers 5-39 Cleaning for ink smears and transfix problems: internal paper path 5-41 Cleaning for ink smears: paper-exit path 5-43 Cleaning the maintenance tray blade (optional) 5-49 Moving your printer 5-53 Waiting 30 minutes before moving 5-53 Removing the maintenance tray (B) 5-54 Locking the transit restraint 5-55 Changing line voltage 5-56 User Manual xi 6 Troubleshooting If you need help 6-1 Receiving email update notices 6-2 Using the automated fax systems 6-3 Front panel messages 6-4 Problems and solutions 6-8 All about media jams 6-17 Locating jammed media 6-18 Removing jammed media 6-19 If your file doesnÕt print 6-21 General things to check for 6-21 Macintosh users 6-21 Windows users (general) 6-22 Windows 3.1 users 6-22 Windows 95 users 6-22 If you are using PC/NFS 6-23 If you canÕt print from Windows to an LPT port 6-23 Windows 3.1 6-23 Windows 95 6-24 Check the printerÕs language mode 6-25 PostScript printing errors 6-26 Using a PostScript error handler 6-27 Fixing timeout problems in Windows 6-28 Windows timeout: From Windows 3.1 6-28 Windows timeout: From Windows 95 6-28 Windows timeout: From DOS (and Windows 3.1) 6-29 PrinterÕs timeout 6-29 Printed colors are not what you expected 6-31 In general 6-31 Printing PANTONE Colors 6-32 Blue colors look too purple 6-32 Using the Tektronix halftone screens 6-33 Macintosh users 6-33 PC and workstation users 6-34 xii Phaser 380 Color Printer Selecting page sizes in Windows applications 6-35 Windows 3.1 6-35 Windows 95 6-36 Fonts printing incorrectly from Windows 6-37 Sharing the printer on a network 6-38 Driver, utility files, and front panel interactions 6-38 If the LaserWriter Utility does not work 6-39 7 Using the Front Panel Front panel overview 7-1 Front panel indicators 7-1 Front panel buttons 7-2 Two-line display 7-3 Enabling and disabling the front panel menu 7-4 Front panel menu map 7-5 Printer Help Pages 7-6 Menu Map 7-6 Configuration Page 7-6 Startup Page 7-6 Demonstration Page 7-7 RGB and CMYK Color Samplers 7-7 Printer standby modes 7-8 Selecting the cleaning page source 7-9 User Manual xiii 8 Supplies, Accessories, and Expanding Your Printer Tektronix supplies: the mark of quality 8-1 Customizing your printer 8-1 Ordering printer supplies 8-2 Interface cables and adapters 8-3 Extended Features upgrade 8-4 Lower Paper Tray Assembly (recommended) 8-5 Printer Station (recommended) 8-5 Media tray 8-5 Memory upgrade 8-6 Font upgrade 8-6 600 x 300 dpi upgrade 8-6 PhaserShare network cards (recommended) 8-7 Benefits of networking the printer 8-7 Phaser Copystation 8-8 SCSI hard disk 8-8 PhaserPrint for UNIX software 8-9 PhaserSym 8-9 9 Regulatory Information and Specifications Declaration of conformity 9-1 Canadian EMC (Electromagnetic Compatibility) regulatory standards 9-2 FCC Class B warning (for 115 VAC equipment) 9-2 Material Safety Data Sheets 9-3 MSDS for ColorStix ink sticks 9-4 MSDS for silicone oil 9-6 Specifications 9-8 Safety and emissions 9-9 Index xiv Phaser 380 Color Printer 1 Overview Chapter Introduction The Tektronix Phaser¨ 380 Color Printer uses TektronixÕ solid ink-jet technology. Solid ink-jet refers to the melting of the solid inks inside the printer which then resolidify quickly as the image is transferred onto paper. The ink hardens so rapidly that it does not have time to bleed into the paper, so the printed colors remain brilliant and well-deÞned. With a fast print speed, low cost per copy, support for a wide range of paper sizes and weights, Tabloid/A3 full-page bleeds and manual-feed duplex capability, the printer is well suited to graphic arts environments. From its universal media tray, the Phaser 380 printer produces laser-quality color prints on transparency, peel-off label media, and paper up to 117 g/m2 (80 lbs.). The media tray recognizes seven sizes: Executive, A4, Letter, Legal, Tabloid, A3 and Tabloid Maximum (for Tabloid/A3 full-page bleeds) and supports printing of custom media sizes from 184.2 to 332.5 mm (7.25 to 13.1 in.) wide to 266.7 to 471.2 mm (10.5 to 18.55 in.) long. Using the printerÕs manual-feed capability, you can print on envelopes and non-glossy cover stock up to 181 g/m2 (100 lbs.). The manual feed slot also supports printing of custom media sizes from 92.2 to 332.5 mm (3.63 to 13.1 in.) wide to 152.4 to 471.2 mm (6 to 18.55 in.) long. For transparency printing, Tektronix offers specially formulated Letter-, A4and Tabloid Maximum-size transparencies to provide enhanced ink adhesion, durability and superior print quality. User Manual 1-1 1 Introduction Configurations. In its standard conÞguration, the printer provides 300 x 300 dots-per-inch (dpi) resolution color printing, 16 Mbytes of memory and a total of 39 fonts. Adding the Extended Features option increases print resolution and print performance, making it the choice for demanding print jobs. The Extended Features option adds 600 x 300 dpi resolution printing, 32 Mbytes of memory (48 Mbytes total), print collation, Check Print, job pipelining, Copystation software support and a total of 69 fonts. Additional memory improves the printerÕs performance by ofßoading your computer faster, improving processing speeds, allowing job pipelining, and providing storage for more downloadable fonts. Options and Accessories. The printer can be upgraded with a variety of accessories to expand its capabilities. A Lower Paper Tray Assembly increases the printerÕs paper printing capacity by 250 sheets. Having the optional lower tray allows printing on both paper (lower tray) and transparency media (upper tray) or different media sizes without changing the media in the tray. Network options make the printer a fast, sharable printing resource. A Printer Station, designed speciÞcally to support the weight of a Phaser 380 printer and Lower Paper Tray Assembly, features hinged doors, a removable drawer and lockable caster wheels. The Printer Station raises the printer to a comfortable operating height while providing a convenient location to store the printerÕs media supplies and consumable components. Network printing. The printer works with PCs, Macintosh computers, and UNIX and VMS workstations, making it a resource that can be shared across mixed platforms. Simultaneously active interface ports with automatic port and protocol sensing and switching make the printer accessible in mixed network environments. In addition to its standard bidirectional parallel port, optional PhaserShare network interface cards provide Ethernet, Token Ring or LocalTalk/serial connectivity. Language support. You can make color prints from a variety of software applications, since the printer incorporates AdobeÕs PostScript Level 2 software. The printer also accepts Hewlett-Packard Graphics Language (HP-GL) Þles and monochrome PCL5 (Printer Command Language) Þles. The printer can automatically switch between all three supported languages: PostScript, HP-GL, and PCL5. 1-2 Phaser 380 Color Printer Introduction 1 Font support. The printer accepts Adobe Type 1 and Type 3 downloadable fonts, TrueType fonts, PCL5, and a variety of user-deÞned fonts. To extend font capacity, additional PostScript fonts can be downloaded to the printerÕs memory or can be stored on a SCSI-connected external hard disk. Color corrections. TekColorª Correction provides several user-selectable color correction modes that let you optimize your color prints. Print quality modes. The printer provides three print-quality modes that let you balance print requirements between speed and quality. s s s Fast Color mode for good print quality. Standard mode for better print quality. *Enhanced (600 x 300) dpi mode for the best text and image quality. * Requires the printerÕs Extended Features option. PhaserLink software printer control and information access. PhaserLinkª software provides a breakthrough in printer control and information access. Rather than use vendor-proprietary, printer-speciÞc, and platform-speciÞc management utilities, PhaserLink software provides these functions using HTTP (HyperText Transfer Protocol, the basis for World Wide Web browsers). PhaserLink software lets you use a standard web browser to view printer status, control printer conÞguration, and link to online documentation via the World Wide Web. Note To use PhaserLink software, the printer must be connected to a network running TCP/IP. Refer to the PhaserShare Network Cards and Software System Administrator Manual for complete details. Easy to use and maintain. Designed for the graphic arts environment, the printer is fast and easy to use. When the printer is low on ink, you just drop in Tektronix ColorStix¨ solid-ink sticks and continue printing. Each ColorStix solid-ink stick has a unique color and shape to simplify loading. The printer produces consistently accurate and vibrant prints without the need for user calibration. To order ColorStix solid-ink sticks, transparencies, paper, or other supplies, refer to the supplies information sheet that is shipped with the printer and contact your local dealer or, in the United States and Canada, call Tektronix at 1-800-835-6100. User Manual 1-3 1 Introduction Information roadmap Tektronix provides information on the Phaser 380 printer in several ways: User Manual The Phaser 380 Color Printer User Manual (this manual) includes information on setting up and using the printer: s s s s Hardware and software set up Selecting print features in a driver Caring for your printer Maintaining print quality and troubleshooting problems Diskettes The printerÕs diskettes contain printer drivers, printer description Þles, color sampler charts, and utility Þles. CD-ROM The printerÕs CD-ROM contains the same Þles as the printerÕs diskettes and the contents of this user manual, as well as supplemental information, in HTML and Adobe¨ Acrobat¨ (PDF) formats. For a list of CD-ROM topics, refer to the Index at the back of this manual. For instructions on installing and using the Adobe Acrobat Reader to view PDF Þles, refer to the README Þles on the CD-ROM. World Wide Web If you have access to the Internet, you can view documentation topics and answers to Frequently Asked Questions available at TektronixÕ web site: http://www.tek.com/Color_Printers/userdoc/introduction.html 1-4 Phaser 380 Color Printer 2 Chapter Getting Set Up At a glance Installation of your printer involves these tasks: 1. Setting up the printer (page 2-2). Putting all the pieces together: unpacking the printer and accessories, installing the optional equipment such as the Lower Paper Tray Assembly, Printer Station and Phaser Copystation, loading the media tray(s), loading ink sticks, and installing the maintenance tray. For instructions on installing a SCSI hard disk for font storage and/or print collation, refer to the CD-ROM that came with your printer. Connecting the power and interface cables (page 2-20). Selecting a language for the front panel (page 2-29). Installing printer driver software on your computer (page 2-31). Using the Printer Software diskettes or the printerÕs CD-ROM to install software Ð for example, drivers, PostScript Printer Description (PPD) Þles and utility Þles Ð on a Macintosh, or a PC running Windows 95, Windows 3.1, or Windows NT. To ensure proper printer operation, install the printer on a ßat surface having no more than 2 degrees of tilt. This is approximately equivalent to lifting one side of the printer 16 mm (0.625 in.) off a level surface. Note 2. 3. 4. Caution User Manual 2-1 2 Getting Set Up Setting up the printer What you get with your printer The printer and its basic accessories are shipped in a single box. If you ordered an optional PhaserShareª network card, Lower Paper Tray Assembly, Printer Station, or Phaser Copystation, each is shipped separately. The following items are shipped with the printer: 1. 2. 3. 4. 5. 6. 7. 8. 9. Quick-Start Installation guide Phaser 380 printer ColorStix¨ ink starter pack Paper tray (universal) Power cord Parallel cable adapter Maintenance tray Cleaning kit Warranty registration card Phaser 380 Color Printer User Manual 10. Phaser 380 Color Printer Quick Reference Guide 11. Tektronix Phaser 380 printer transparencies 12. Supplies information sheet 13. Phaser 380 printer driver software (CD-ROMs and diskettes) 14. Optional: Two-pack of each color ColorStix ink sticks See ÒInterface cables and adaptersÓ on page 8-3 for additional information on interface cables and adapters. 2-2 Phaser 380 Color Printer