CAbLE SATELLITE TELECOM TErrESTrIAL TWG850 - Residential Voice Gateway User manual Important Information CAUTION Disconnect power before servicing. CAUTION To ensure reliable operation and to prevent overheating, provide adequate ventilation for this modem and keep it away from heat sources. Do not locate near heat registers or other This device is intended for indoor operation only. Telephone jacks Line 1 and Line 2 must not be connected to outside wiring. heat-producing equipment. Provide for free air flow around the Residential Voice Gateway and its power supply. This symbol means that your inoperative electronic appliance must be collected separately and not mixed with the household waste. The European Union has implemented a specific collection and recycling system for which producers' are responsible. This appliance has been designed and manufactured with high quality materials and components that can be recycled and reused. Electrical and electronic appliances are liable to contain parts that are necessary in order for the system to work properly but which can become a health and environmental hazard if they are not handled or disposed of in the proper way. Consequently, please do not throw out your inoperative appliance with the household waste. If you are the owner of the appliance, you must deposit it at the appropriate local collection point or leave it with the vendor when buying a new appliance. - If you are a professional user, please follow your supplier's instructions. - If the appliance is rented to you or left in your care, please contact your service provider. Help us protect the environment in which we live ! NORTH AMERICAN CABLE INSTALLER: This reminder is provided to call your attention to Article 820-40 of the National Electrical Code (Section 54 of the Canadian Electrical Code, Part 1) which provides guidelines for proper grounding and, in particular, specifies that the cable ground shall be connected to the grounding system of the building as close to the point of cable entry as practical. Euro-PacketCable, Euro-DOCSIS, and DOCSIS compliant This product was designed according to Euro-PacketCable Specification, Euro-DOCSIS Specifications and Data over Cable Service Interface Specifications. ii Operating Information Operating Temperature: Storage Temperature: 0° - 40° C -20° to 70° C (32° - 104° F) (-4°F to 158°F) If you purchased this product at a retail outlet, please read the following: Product Information Keep your sales receipt to obtain warranty parts and service and for proof of purchase. Attach it here and record the serial and model numbers in case you need them. The numbers are located on the back of the product. Model No. ____________________________Serial No ________________________________ ________________________Dealer/Address/Phone: _________________________ Purchase Date: Illustrations contained in this document are for representation only. iii Table of Contents Chapter 1: Connections and Setup ........................................................................................... 1 Introduction ............................................................................................................................ 1 Residential Voice Gateway Features ................................................................................... 1 What's on the CD-ROM ...................................................................................................... 1 Computer Requirements.................................................................................................... 3 Wall Mounting ................................................................................................................... 4 Residential Voice Gateway TWG850 Overview........................................................................... 5 Front Panel........................................................................................................................ 5 Rear Panel ......................................................................................................................... 6 Relationship among the Devices .............................................................................................. 7 What the Modem Does ...................................................................................................... 7 What the Modem Needs to Do Its Job................................................................................. 7 Contact Your Local Cable Company ................................................................................... 8 Connecting the Residential Voice Gateway to a Single Computer............................................ 10 Attaching the Cable TV Wire to the Residential Voice Gateway ......................................... 10 Important Connection Information .................................................................................. 11 USB Connection to One Computer ................................................................................... 11 USB Connection ............................................................................................................... 13 Using Windows 2000 for USB Connection ........................................................................ 13 Using Windows Me for USB Connection............................................................................ 17 Using Windows XP for USB Connection ............................................................................ 18 Ethernet Connection to One Computer ............................................................................ 20 Connecting More Than Two Computers to the Residential Voice Gateway ........................ 21 Telephone or Fax Connection .......................................................................................... 22 Activating the Residential Voice Gateway ............................................................................... 23 iv Chapter 2: Web Configuration................................................................................................ 24 Accessing the Web Configuration........................................................................................... 24 Outline of Web Manager .................................................................................................. 25 Gateway ­ Status Web Page Group ......................................................................................... 26 Software.......................................................................................................................... 26 Connection...................................................................................................................... 27 Password......................................................................................................................... 27 Diagnostics ..................................................................................................................... 28 Event Log ........................................................................................................................ 29 Initial Scan ...................................................................................................................... 29 Gateway ­ Network Web Page Group ...................................................................................... 30 LAN................................................................................................................................. 30 WAN................................................................................................................................ 31 Computers ...................................................................................................................... 31 Gateway ­ Advanced Web Page Group .................................................................................... 32 Options ........................................................................................................................... 32 IP Filtering....................................................................................................................... 33 MAC Filtering .................................................................................................................. 33 Port Filtering ................................................................................................................... 34 Forwarding...................................................................................................................... 35 Port Triggers ................................................................................................................... 36 RIP (Routing Information Protocol) Setup ......................................................................... 37 Gateway ­ Firewall Web Page Group ....................................................................................... 38 Web Content Filtering...................................................................................................... 38 TOD Filtering................................................................................................................... 39 Local Log and Remote Log............................................................................................... 40 Illustrations contained in this document are for representation only. v Gateway ­ Parental Control Web Page Group .......................................................................... 41 Basic ............................................................................................................................... 41 Gateway ­ Wireless Web Page Group ...................................................................................... 42 802.11b/g Basic.............................................................................................................. 43 802.11b/g Security ......................................................................................................... 45 Access Control ................................................................................................................ 48 802.11b/g Advanced....................................................................................................... 49 Bridging .......................................................................................................................... 51 Guest Network ................................................................................................................ 52 VoIP ­ Basic Web Page Group ................................................................................................. 53 Basic LAN ........................................................................................................................ 53 Hardware Info ................................................................................................................. 53 Event Log ........................................................................................................................ 54 CM State ......................................................................................................................... 54 Chapter 3: Additional Information ......................................................................................... 55 Frequently Asked Questions .................................................................................................. 55 General Troubleshooting ....................................................................................................... 57 FCC Declaration of Conformity and Industry Canada Information ........................................... 59 Service Information................................................................................................................ 60 Glossary ................................................................................................................................ 61 vi Chapter 1: Connections and Setup Chapter 1: Connections and Setup Introduction Residential Voice Gateway Features Support Multiple Provisioning Mode Standard RJ-45 connector for 10/100BaseT Ethernet with auto-negotiation and MDIS functions USB Connector for USB interface Two RJ-11 Foreign Exchange Station (FXS) ports for IP telephony Support simultaneous voice and data communications Two simultaneous voice conversations in the different FXS ports with different CODEC: PCM A-law, PCM-law, G.723.1, G.729, G.729a, G.729e, G.728, G.726, BV16 and BV32 Echo Cancellation Voice Active Detection (VAD) DTMF detection and generation Comfort Noise Generation (CNG) Support V.90 fax and modem services Transparent bridging for IP traffic RSA and 56 bit DES data encryption security SNMP network management support Remote operating firmware downloading Support Web pages and private DHCP server for status monitoring Clear LED dis ...