Viewer's Guide ® How to activate and use your TiVo Service ® Welcome to TiVo ! ® © 2002 by TiVo Inc. Reproduction in whole or in part without written permission is prohibited. All rights reserved. Printed in the USA. TiVo, TiVo Central, and TiVolution are registered trademarks of TiVo Inc. The TiVo logo; TiVo, TV Your Way; Ipreview; the Instant Replay logo; the Jump logo; Season Pass; Overtime Scheduler; the Thumbs Down logo and text; the Thumbs Up logo and text are trademarks of TiVo Inc., 2160 Gold Street, P.O. Box 2160, Alviso, CA 95002-2160. All other trademarks are the properties of their respective owners. ii Welcome to the TiVolution®! It's a revolution in television. We've pioneered an exciting new category that will forever change the way you watch TV. With a new TiVo Digital Video Recorder (DVR) in your living room, you'll quickly see how easy it is to watch what you want, when you want. Never miss your favorite show again. TiVo automatically records every episode of your favorite series, all season long, even if the network schedule changes. It can even skip reruns. No more interruptions. Pause live TV for as long as 30 minutes--any channel, any time. You can also rewind, instant replay, and slow-motion live or recorded TV. Wow! No videotapes required. Because it's all-digital, TiVo saves all your programs in one place so they're ready-towatch anytime. You can even start watching a show from the beginning while it's still recording. Watch more of what you like, less of what you don't. Because the TiVo service is "smart," it automatically finds and records shows that feature your favorite actor, team, hobby, etc., so you'll always catch the good stuff--even if you never knew it was on. At last, TV fits into your busy life, not the other way around. TM TiVo, TV your way.TM iii Table of Contents Using This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi Chapter 1: Guided Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 Basic Steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Activating the TiVo Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Chapter 2: The Basics in 5 Short Tours . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9 Tour One: Play with Live TV . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Tour Two: The TiVo Live Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Tour Three: Find and Record Your Favorite Programs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Tour Four: Find New Programs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Tour Five: Now Playing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Cool Things You Can Do . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Chapter 3: Live TV . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21 Watching Live TV . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Status Bar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Controlling Live TV . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Recording a Live Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 The TiVo Live Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Channel Banner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Chapter 4: Now Playing & Pick Programs to Record . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29 Now Playing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Season Pass . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 iv Recording Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Search By Title . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 WishLists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 TiVo's Suggestions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 Record by Time or Channel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 Season Pass Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 To Do List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 Chapter 5: Messages and Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51 TiVo Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 My Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 Recorder & Phone Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62 System Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67 System Reset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68 Standby . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69 Chapter 6: Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71 Customer Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73 Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .95 v You will see important and helpful notes and tips in this side column. Using This Guide Getting Started 1. Connect your Recorder using the Start Here booklet and Installation Guide. 2. Complete Guided Setup--following the steps provided in Chapter 1 of this guide-- and activate the TiVo service (see page 8 for more on activating). 3. Start using the TiVo service. It's easy! Take the quick, easy tours in Chapter 2 of this guide and check out the TiVo service's exciting features. Chapters 3, 4, and 5 describe the TiVo service. Read through them to become more familiar with the service's capabilities or refer to them with specific questions. Basic terms. These are terms used in this guide when we talk about the rest of the service: This is a Program Information screen. It has a description of the program and a list of actions you can select. Live TV: If you're watching a program as it's being broadcast, you're watching live TV. With TiVo, you can also watch recorded programs or watch "behind" live TV (for example: if you pause live TV, then come back later and watch from the paused spot). Icons: These are graphic symbols used in the TiVo service to provide information and options you can select. You'll find a glossary of icons on the inside back cover. Program Information screen: When you select a program (either a future showing or a recording in Now Playing) from a list, you will see this type of screen. With it you can select actions and view a description of the program. Service Updates A few features described in this manual (such as "Skip to Tick," the Program Details screen, and using an asterisk (*) in a WishList) may not be available when you first start your TiVo DVR. If not, they'll arrive as part of your first TiVo service update. TiVo subscribers automatically receive service updates with the latest TiVo software. Details about recent service updates are available at www.tivo.com/support. Updates happen automatically. You don't need to do a thing! On a Program Information screen, press DISPLAY (or ENTER if you don't have DISPLAY on your remote) to see the vi Program Details screen. CHAPTER 1 Guided Setup Basic Steps Activating the TiVo Service 2 8 Chapter 1 Guided Setup Basic Steps After you connect your recorder, the next steps are to complete Guided Setup--which takes about 35 minutes--and activate the TiVo service. (For more information about connecting your recorder, see the Start Here booklet and the Installation Guide.) · Guided Setup is easy. The Guided Setup screens step you through the process. If you get stuck, look for tips and troubleshooting in this chapter. (You may not see all the screens described here, or you may see them in a different order, depending on your equipment.) If you make a mistake during Guided Setup, simply press LEFT arrow to go back and fix it. You can also change your setup information later in Messages & Setup. (See Chapter 5 for details.) · Guided Setup is intelligent. In Guided Setup, you tell your recorder your program source (antenna, cable, or satellite) and equipment setup. Then the steps change depending on how you have set up your recorder. Guided Setup requires two phone calls. Try to complete Guided Setup when you don't need the phone. If you can't find the help you need in this chapter, please visit online TiVo Customer Support at www.tivo.com/support or call us at 1-877-367-8486. If you need to use the phone during either of the setup phone calls, pick up your telephone, then hang it up and wait a few seconds. The recorder will hang up, and the next time you pick the phone up there will be a dial tone. You will need to re-initiate the phone calls later. · After completing Guided Setup, you can watch live TV and use TiVo service features to control live TV. You will have to wait a few hours while the recorder organizes information before you can set up your Season Passes and search for programs (see page 7 for details). 2 Basic Steps Tips and Troubleshooting Zip Code. Antenna users: The TiVo service uses the channel lineup of a nearby cable service to determine which channels you receive. If there is no cable company that serves your zip code, enter the zip code of a nearby community that has cable service. Phone Dialing Options. If your phone system requires special dialing options, choose "Yes." (For example: do you dial "9" to get an outside line?) Most people won't need to change the s ...