User manual UCOM COCOON 951 TWIN

Before Initial use Thank you for purchasing this new digital cordless telephone Intended Purpose: This product is intend to be connected indoor to a analogue telephone line. You have acquired a Cocoon 951, which is a product made in accordance with the Digital Enhanced Cordless Telecommunications (DECT). DECT technology is characterized by high-security protection against interceptions as well as high-quality digital transmission. This telephone was designed for a wide range of applications. For example, this telephone can be used within a network of base units and handsets, constituting a telephone system which: - Operates up to 4 handsets at one base unit. - Allows an intercom between 2 handsets. - Allows the operation of a handset at up to 4 base units. Caller ID is a network provider service. After subscribing to Caller ID, this phone will display the caller's phone number. COCOON 951 TWIN CORDLESS PHONE Important To use `Caller ID' (display caller), this service has to be activated on your phone line. Normally you need a separate subscription from your telephone company to activate this function. If you don't have the Caller ID function on your phone line, the incoming telephone numbers will NOT be shown on the display of your telephone. The CE symbol indicates that the unit complies with the essential requirements of the R&TTE directive. USER GUIDE 1.2 The features described in this manual are published with reservation to modifications. Cocoon 951 Twin 1 2 3 4 4.1 4.2 4.3 5 5.1 5.2 6 6.1 6.2 6.3 6.4 6.5 6.6 6.7 6.8 6.9 6.10 6.11 6.12 6.13 6.14 6.15 6.16 6.17 6.18 6.19 6.20 7 8 8.1 8.2 8.3 9 9.1 9.2 9.3 9.4 10 10.1 10.2 10.3 Safety advice Cleaning Disposal of the device (environment) Installation Installing the base Installing the second handset charger Installing the batteries Getting to know your telephone Keys/LED Navigating the menu Handset operation Turning the handset on / off Setting the language Making Calls Receiving a Call Redial list options Activate/deactivate handsfree function Out of range warning Setting the speaker volume Call Duration Indicator on the Display Turning off the microphone (mute) Pause key Locating a misplaced handset (paging) Using the alphanumeric handset keypad Setting the ring volume level on the handset Setting the ringer melody on the handset Locking the key pad Turning key click ON/OFF Display contrast Changing the handset name Auto answer Default handset settings (Handset reset) Setting the clock and alarm Date and time Hour format Using the alarm feature The phone book Adding a number and a name to the phone book Looking up a number in the phone book Changing a name or number in the phone book Deleting name and number from the phone book VIP list Copy phonebook entries to the VIP list Changing a ring tone for a VIP entry Deleting an entry from the VIP list 5 6 6 6 6 7 7 8 8 10 10 10 10 11 12 12 12 13 13 13 13 13 13 14 14 14 15 15 15 16 16 16 17 17 17 17 18 18 18 18 18 19 19 19 19 Cocoon 951 Twin 3 ENGLISH Cocoon 951 Twin 11 11.1 11.2 11.3 11.4 12 12.1 12.2 12.3 12.4 13 13.1 13.2 13.3 13.4 14 15 15.1 15.2 15.3 15.4 15.5 15.6 15.7 15.8 15.9 15.10 15.11 15.12 15.13 15.14 15.15 15.16 15.17 16 17 18 19 19.1 19.2 19.3 20 21 Base operation Setting the ring volume and melody of the base The R key (flash) Changing the PIN code (system pin code) Setting the dialling mode Additional handsets and bases Adding a new handset Removing a handset Selecting a base unit Using multiple handsets Caller ID/CLIP The Call List Calling a number from the Call List Storing a number from the Call List in the Phone Book Deleting numbers from the Call List Voice mail indicator Answering Machine Setting the internal voice prompt language LED Display Answering Machine Key Functions Outgoing Messages Turning Answering Machine On/Off Setting Number of Rings Checking Number of Rings Setting Day and Time Checking Day/Time Programming the VIP Code Operation Recording a Memo Playback of Incoming Messages and Memos Erasing Messages Memory Full Remote Operation Turning Answering Machine on remotely Menu structure Trouble shooting Technical characteristics Warranty Warranty period Warranty handling Warranty exclusions Service address and support Declaration of Conformity and manufacturer 19 19 20 20 20 21 21 21 22 22 23 24 24 24 24 25 25 25 25 25 26 26 27 27 27 28 28 28 29 29 29 29 30 30 31 32 33 34 34 34 34 34 34 4 Cocoon 951 Twin Cocoon 951 Twin 1 Safety advice ENGLISH The following safety advice must always be followed before using electrical equipment. Please read carefully through the following information concerning safety and proper use. Make yourself familiar with all the functions of the equipment. Be careful to keep these advice notes and if necessary pass them on to a third party. Electrical safety and protection: · Do not operate the equipment if the mains plug, cable or the equipment itself is damaged. · If the equipment is dropped, then it must be checked by an electrician before further use. · Dangerous voltages are present inside the equipment. Never open the housing or insert objects through the ventilation holes. · Do not allow liquids to get into the equipment. In case of emergency, pull out the plug from the socket. · Similarly, if a fault develops during use or before you start to clean the equipment, pull the plug out if the socket. · Do not touch the charger and plug contacts with sharp or metal objects. · Do not carry out any modifications or repairs to the equipment yourself. Have repairs done to the equipment or the mains cable only by a specialist service centre. Unsatisfactory repairs can lead to considerable danger for the user. · Children frequently underestimate the dangers associated with electrical equipment. Therefore you must never leave children unsupervised in the vicinity of electrical equipment. · The equipment is not to be used in a damp room (e.g. bathrooms) or rooms where there is a lot of dust. · Equipment connected to the mains during a thunderstorm can be damaged by lightning. Therefore you should pull the plug out of the mains socket during a storm. · To completely disconnect the equipment from the electricity supply, the plug must be removed from the socket. When doing this always pull on the plug itself and never on the cable. · Protect the mains cable from hot surfaces or other sources of damage and do not allow it to become constrained. · Check the mains cable regularly for any damage. · Unwind the mains cable completely before use. · Make sure that the mains cable does not represent a trip hazard. · The operation of some medical devices may be affected. · The handset may cause an unpleasant buzzing sound in hearing aids. Fire safety: · The heat accumulated inside the equipment can lead to the defect and/or to the fire of the equipment. Do not expose this equipment therefore to extreme temperature like: ­ direct sun exposure and heater warmth ­ ventilation holes may not be covered Danger of explosion: · Never throw batteries in fire. Cocoon 951 Twin 5 Cocoon 951 Twin Poisoning danger: · Keep batteries away from small children. Note: · Only use the charger plug supplied. Do not use other chargers, as this may damage the batteries cells. · The wall outlet for the power supply must be close and accessible · As this telephone cannot be used in case of a power cut, you should use a mainsindependent telephone for emergency calls, e.g. a mobile phone. · Only use rechargeable batteries of the same type. Place the batteries with correct polarity inside the battery compartment (polarity is marked inside the handset). Never use normal unrechargeable batteries! 2 Cleaning Clean the telephone with a slightly damp cloth or with an anti-static cloth. Never use cleaning agents or abrasive solvents. 3 Disposal of the device (environment) At the end of the product lifecycle, you should not throw this product into the normal household garbage but bring the product to a collection point for the recycling of electrical and electronic equipments. The symbol on the product, user guide and/or box indicate this. Some of the product materials can be re-used if you bring them to a recycling point. By reusing some parts or raw materials from used products you make an important contribution to the protection of the environment. Please contact your local authorities in case you need more information on the collection points in your area. 4 Installation Before you use the telephone for the first time, you must first make sure the battery is charged. If you do not do this, the telephone will not work optimally. 4.1 Installing the base For installation, do the following: · Plug one end of the adaptor into the outlet and the other end into the adapter jack on the back of the base. · Connect one end of the telephone cord with the wall phone jack and the other end to the back of the base. 6 Cocoon 951 Twin Cocoon 951 Twin · A D C B A. B. C. D. Telephone wall outlet Power cable Back view of BASE Telephone cord 4.2 Installing the second handset charger E F E. F. Back view of charger Power cable 4.3 · · · · Installing the batteries Open the battery compartment (see below). Insert the batteries respecting the (+ and -) polarity. Close the battery compartment. Leave the handset on the base unit for 16 hours. The Line/Handset indicator 14 on the base unit will light up. Cover (LED) Back view of handset Rechargeable Batteries Cocoon 951 Twin 7 ENGLISH Cocoon 951 Twin 5 5.1 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. Getting to know your telephone Keys/LED Display Line key Up/Call log key Alphanumeric keys Keypad Lock Key Redial/Pause key Microphone Flash/Escape/VIP Key Ringer volume Off Down Key Handsfree Key Internal Key INT Option/Softmenu Keys Handset Cocoon 951 13 12 1 2 11 3 10 4 9 * 8 7 5 6 Base/Charger 14. 15. 16. 17. 18. 19. 20. Line/Handset in base indicator (LED) Paging key Answering machine Keys Speaker Voice promt select switch Numbers of ring Setting Key VIP Code Key 17 F U LL + 16 X 15 14 Cocoon 951 18 19 14 20 8 Cocoon 951 Twin Cocoon 951 Twin Display (LCD) Icon line Text lines Softmenu/Option menu line ENGLISH 9 Handset 1 01/01/04 12:16 Icons On hook Off hook Ringing Internal call Internal communication between 2 handsets Handsfree speaker ON Keypad locked Upper case Lower case Possible scroll direction Unread call log entry Read call log entry Call log entries (steady) New unanswered calls (blinking) Voice mail message Handset ringer off Alarm set VIP list In range (steady) Out of range (blinking) External line on hold Internal line on hold The battery is fully charged The battery is 25% drained The battery is half drained (50%) The battery is 75% drained The battery is low. You will hear warning signals and the battery symbol on the display will blink. Cocoon 951 Twin Cocoon 951 Twin 5.2 Navigating the menu The handset has a menu system which is easy to use. Each menu leads to a list of options. The menu map is shown in "16 Menu structure" . When the handset is switched On and in standby, press the option button under `Menu' 13 to open the main menu. Press the button 10 to scroll to the menu option you want. An arrow -icon 3 or shows the menu item you have selected. Then press 13 to select further options or confirm the setting displayed. Exit or go back one level in the menu: To go to the previous level in the menu, press 13 . To cancel and return to standby at any time, press the ESC 8 key. If no button is pressed for 15 seconds, the handset returns to standby automatically. 6 6.1 · · Handset operation Turning the handset on / off To turn the handset On, press the line key 2 To turn the handset Off, press the option button under `Menu' 13 and then use the arrow keys 13 to confirm or 3 or 10 until "Power off" is selected. Press 13 to leave the menu. 6.2 Setting the language The telephone has 5 display languages: see display languages table on packaging box!! To set the language, do the following: · Press the option button under `Menu' 13 · Press the Up or Down key 3/ 10 repeatedly until "Handset" is selected · Press 13 to confirm · Press the Up or Down key 3/ 10 repeatedly until "Language" is selected · Press 13 to confirm · The language set appears on the display. · Press the Up or Down key 3 / 10 repeatedly to select the language you would like to use. · Press `Save' 13 to confirm your selection or press 13 to leave the menu. 10 Cocoon 951 Twin Cocoon 951 Twin 6.3 Making Calls ENGLISH 11 6.3.1 External Call · Press the Line key 2. · The Line/Handset indicator (LED) 14 on the base unit will blink and the Call symbol appear on the display. · You will hear the dial tone. Dial the telephone number you wish to call. · The number appears on the display and is dialled. · After finishing your call, press the Line key 2 to hang up. 6.3.2 Number preparation · Dial the telephone number you wish to call. You can correct the number by pressing the 13 key. · Press the Line key 2. · The Line/Handset indicator (LED) 14 on the base unit will blink and the Call symbol appear on the display. · The telephone number is dialled automatically. · After finishing your call, press the Line key 2 to hang up. 6.3.3 Redialling the last number dialled · Press the Line key 2. · Press the Redial key 6 . The number you last called is dialled automatically. 6.3.4 Redial one of the last 5 numbers dialled · Press the Redial key 6 . The number you last called appears on the display. · Press the Redial key 6 a few times until the desired number appears on the display. · Press the Line key 2. · The number shown on the display is dialled automatically. · After finishing your call, press the Line key 2 to hang up. 6.3.5 Calling a programmed number from the Phone Book The telephone has a Phone Book in which you can store telephone number with name (See also § "9 The phone book" ). To call a number from the Phone Book: · Press the Phone Book key 13 . The first number of the Phone Book appears on the display. · Press the Up or Down key 3/ 10 repeatedly to select the telephone number you want to call. · Press the Line key 2. · The number shown on the display, is dialled automatically. · After finishing your call, press the Line key 2 to hang up. Cocoon 951 Twin Cocoon 951 Twin 6.4 Receiving a Call During internal or external incoming call, the handset will start to ring. You can temporarily disable the handset ringing by pressing the option key `Quiet' 13 . · All subscribed handsets will ring when you receive a call. · The Call symbol blinks on the display. · The telephone number of the caller appears on the display if you have Caller ID service (CLIP). Consult your telephone company. The name of the caller also appears on the display if: ­ the number is programmed into the Phone Book with name ­ the network sends the name together with the telephone number · Press the Line key 2 to accept the external call. OR · Lift the handset off its base (if the Auto answer option is active, See § "6.20 Auto answer") · During the conversation the symbol appear on the display and the call timer starts to run. · After finishing your call, press the Line key 2 to hang up or put the handset back on the base unit. 6.5 Redial list options When scrolling through the redial list (see §"6.3.4 Redial one of the last 5 numbers dialled") you have the following options: When the desired number is shown on the display press `Option' 13 and select with the up and down keys 3/ 10 the following options: · Delete Call: to delete an entry in the redail list. Press 13 to confirm. · Save number: to store the number into the phone book memory. Press 13 to confirm. Entera name (See §"9.1 Adding a number and a name to the phone book" ) and press `Save' 13 . Edit the number and press `Save' 13 again. · Delete all calls: to delete all entries in the redial list. Press 13 to confirm. 6.6 Activate/deactivate handsfree function This function allows you to communicate without having to pick up the handset. When you are talking, press the Handsfree key 11 to activate the handsfree function. Press the 11 button again to deactivate the handsfree function. When you are calling in handsfree mode and you want to change the volume, press Up or Down key 3/ 10 repeatedly. When you use the handsfree function for a long time, the batteries will drain quickly ! 12 Cocoon 951 Twin Cocoon 951 Twin 6.7 Out of range warning ENGLISH If the handset is out of range of the base unit, a warning signal will sound. · `SEARCHING' appears on the display and the symbol blinks on the display. · Move closer to the base unit. · As soon as you are back within range of the base unit, a signal sounds and the symbol stops blinking. 6.8 Setting the speaker volume Use the Up and Down keys 3/ 10 during conversation to set the volume of the speaker. You can select from 5 levels. The telephone is set to level `3' by default: Volume 1 Volume 2 Volume 3 Volume 4 Volume 5 The handsfree volume can be set the same way as above! 6.9 Call Duration Indicator on the Display During an external call, the call duration is shown on the display: E.g. "01:10:40" for 1 hour , 10 minute and 40 seconds. The call duration remains visible on the display for 5 seconds after each call. 6.10 Turning off the microphone (mute) To turn off the microphone during a call press the option key `Mute' 13 . Now you can speak freely without the caller being able to hear you. To activate the microphone again, press the option key `Off' 13 . 6.11 Pause key If you dial a telephone number and you would like to add a pause to this number, press the Pause key `P' 6 at the desired place in the number. When you dial or redial this number, the pause (3 seconds) is automatically included. 6.12 Locating a misplaced handset (paging) If you cannot find the handset, briefly press the Paging key 15 on the base unit. All handsets subscribed on the base unit will ring so you can locate the misplaced handset. To stop the signal, briefly press the Line key 2 on any handset. Cocoon 951 Twin 13 Cocoon 951 Twin 6.13 Using the alphanumeric handset keypad Use the alphanumeric keypad to type text. To select a letter, press the corresponding key. E.g. if you press the alphanumeric key '5', the first character `j' appears on the display. Press it repeatedly to select other characters from this key. Press the `2' key once to select the letter `a'. If you would like to select both `a' and `b' after each other, first press the `2' key once to select `a', wait 2 seconds until the cursor moves to the next position and then press the `2' key twice to select `b'. You can delete characters mistakenly typed by using the Delete key 13 . The character in front of the cursor will be deleted. All characters can be deleted by pressing the Delete key 13 for 1,5 seconds. You can move the cursor by pressing the Up and Down keys 3/ 10 . You can switch between upper and lower case by pressing and holding the *-key 9 . The upper left corner will show `abc' for lower case and `ABC' for upper case. You can change the input character set from English (ABC) to Latin (AÀÁ), Greek ( Russian ( ) by pressing and holding the # key for 2 seconds. ) or 6.14 Setting the ring volume level on the handset You can change the ring volume of an incoming call (internal and external) between 0-5. If you select level `Off' (level 0), the symbol appears on the display. The handset will not ring when a call is received (the handset will always ring for internal calls). Level `5' is the highest level. The telephone is set to level `5' by default. 6.14.1 Setting the ring volume for Internal and external calls (0-5) · Press the option button under `Menu' 13 · Press the Up or Down key 3/ 10 repeatedly until `Handset' is selected · Press 13 to confirm · Press the Up or Down key 3/ 10 repeatedly until `Ringer volume' is selected · Press 13 to confirm · The current volume is shown and hearable. · Press the Up or Down key 3/ 10 repeatedly to select the desired volume. · Press `Save' 13 to confirm your selection or press 13 to leave the menu. · · You can turn the handset ring volume off during ringing by pressing the option key `Quiet'. By pressing the key 9 for 3 seconds you can disable the handset ringer. The symbol will appear on the display. To re-activate, press key 9 again for 3 seconds 6.15 Setting the ringer melody on the handset You can change the ringer melody for an incoming call (internal or external). The unit has 9 ringer melodies to choose from (1-9). By default, the external ringer melody is set to `3' and the internal ring melody = `2'. 14 Cocoon 951 Twin Cocoon 951 Twin 6.15.1 Setting a ringer melody for internal or external calls (1-9) · Press the option button under `Menu' 13 · Press the Up or Down key 3/ 10 repeatedly until `Handset' is selected · Press 13 to confirm · Press the Up or Down key 3/ 10 repeatedly until `Ringtone' is selected · Press 13 to confirm · Select `External' or `Internal' and press 13 · The current melody is shown and hearable. · Press the Up or Down key 3/ 10 repeatedly to select the desired melody. · Press `Save' 13 to confirm your selection or press 13 to leave the menu 6.16 Locking the key pad If you lock the keypad, it is impossible to dial a telephone number. You can only answer incoming calls. The keypad lock symbol will appear on the display. · Press and hold the key 5 for 3 seconds. · `Keypad locked' will appear on the display. · Press `Unlock' 13 followed by ` ' 5 Key to unlock the keypad again. 6.17 Turning key click ON/OFF You can set the handset to make a beep whenever you press a key. · Press the option button under `Menu' 13 · Press the Up or Down key 3/ 10 repeatedly until `Handset' is selected · Press 13 to confirm · Press the Up or Down key 3/ 10 repeatedly until `Keypad Beep' is selected · Press 13 to confirm · Select ­ `ON': turn on key click ­ `OFF': turn off key click · Press `Save' 13 to confirm your selection or press 13 to leave the menu. 6.18 Display contrast To change the display contrast: · Press the option button under `Menu' 13 · Press the Up or Down key 3/ 10 repeatedly until `Handset' is selected · Press 13 to confirm · Press the Up or Down key 3/ 10 repeatedly until `Contrast' is selected · Press 13 to confirm · Select the contrast with the Up or Down key 3 / 10 · Press `Save' 13 to confirm your selection or press 13 to leave the menu. Cocoon 951 Twin 15 ENGLISH Cocoon 951 Twin 6.19 Changing the handset name You can change the handset name displayed on the handset during standby (max. 15 characters). · Press the option button under `Menu' 13 · Press the Up or Down key 3/ 10 repeatedly until `Handset' is selected · Press 13 to confirm · Press the Up or Down key 3/ 10 repeatedly until `Handset name' is selected · Press 13 to confirm · Press 13 to delete each letter of the name and use the alphanumeric keypad to enter the correct name. · Press `Save' 13 to set the new handset name. 6.20 Auto answer When there is an incoming call and the handset is on the base, the phone automatically takes the line when lifted. This function can be turned on or off. · Press the option button under `Menu' 13 · Press the Up or Down key 3/ 10 repeatedly until `Handset' is selected · Press 13 to confirm · Press the Up or Down key 3/ 10 repeatedly until `Autotalk' is selected · Press 13 to confirm · Select On or Off and press `Save' 13 to confirm 7 Default handset settings (Handset reset) You can restore all handset settings back to default and erase all phonebook, call log, VIP list and redial entries. The default settings are: Base Select: Auto select Key Beep: On External Melody: Melody 3 Internal Melody: Melody 2 Ringer Volume: Volume 5 Earpiece Volume: Volume 3 Handsfree: Volume 3 LCD Contrast: 5 Time Format: 24 hours Handset Name: Handset Phone Book: Empty Call log: Empty VIP List: Empty Redial list: Empty Auto Answer: Off To restore the settings: · Press the redial key 6 for about 10 seconds until `Handset reset?' appears · Press 13 to confirm or 13 to stop 16 Cocoon 951 Twin Cocoon 951 Twin 8 8.1 · · · · · · · · · · Setting the clock and alarm Press the option button under `Menu' 13 Press the Up or Down key 3/ 10 repeatedly until `Alarm/Clock' is selected Press 13 to confirm Press the Up or Down key 3/ 10 repeatedly until `Date and time' is selected Press 13 to confirm Enter the last 2 digits of the year and press `Save' 13 Enter the month and press `Save' 13 Enter the day and press `Save' 13 Enter the hours and press `Save' 13 Enter the minutes and press `Save' 13 When you turn the handset off or when you remove the batteries, you have to set the date and time again! If you have Caller id on your telephone line and the operator sends date and time, your clock will be set automatically on an incomming call. ENGLISH 17 Date and time 8.2 · · · · · · Hour format Press the option button under `Menu' 13 Press the Up or Down key 3/ 10 repeatedly until `Alarm/Clock' is selected Press 13 to confirm Press the Up or Down key 3/ 10 repeatedly until `Set time format' is selected Press 13 to confirm Select the time format (12h or 24h notation) and press `Save' 13 8.3 Using the alarm feature Set the date and time and use your handset to give you a reminder alarm. You can have different alarm settings for each handset registered to your base. The alarm rings only at the handset, not at the base or any other handset. appears in standby mode on the display. If one of the alarms is set, the alarm set icon 8.3.1 Set the alarm · Press the option button under `Menu' 13 · Press the Up or Down key 3/ 10 repeatedly until `Alarm/Clock' is selected · Press 13 to confirm · Press the Up or Down key 3/ 10 repeatedly until `Set Alarm' is selected · Press to confirm 13 · Press the Up or Down key 3/ 10 repeatedly and select one of the 4 types of settings: Once, On Daily, Mon to Fri or OFF. Confirm with 13 . If you choose Once, On Daily or Mon to Fri the display will show: Time (24hr): 07:00 Enter the time when you want the telephone to ring and confirm by pressing `Save' 13 . Press the Up or Down key 3 / 10 repeatedly and select one of the 9 alarm melodies and confirm by presing `Save' 13 . · To deactivate the Alarm function, select `Off' and confirm with 13 . Cocoon 951 Twin Cocoon 951 Twin 9 The phone book The phonebook allows you to memorise 200 telephone numbers and names. You can enter names of up to 17 characters length and numbers of up to 24 digits length. 9.1 · · Adding a number and a name to the phone book Press the phonebook option key 13 . If no entries are stored in the phonebook memory, `New Entry' is shown. Press 13 to add a new entry. OR · Press `Option' 13 and then 13 to add a new entry. · `Name` appears on the display. Enter the name using the alphanumeric keys 4 . · Press `Save' 13 and enter the telephone number. · Press ` Save' 13 to store the record in the phonebook or press `Esc' 8 to stop. 9.2 · · · · · Looking up a number in the phone book Press the phonebook option key 13 . Enter the first letter of the desired name via the alphanumeric keypad 4 . The first name in the list with this letter appears on the display. Press the Up or Down key 3 / 10 to browse for other numbers in the Phone Book. If the desired number appears on the display, the number will be automatically dialled once the Line key 2 is pressed. 9.3 · · · · · · · · · · · Changing a name or number in the phone book Press the phonebook option key 13 . Enter the first letter of the desired name. The first name in the list with this letter appears on the display. Press the Up or Down key 3/ 10 to browse and select the entry in the Phone Book. Once the desired number appears on the display, press `Option' 13 . Press the Up or Down key 3/ 10 and select `Edit entry'. Press 13 to confirm. Press 13 to delete each letter of the name and use the alphanumeric keypad to enter the correct name. Press ` Save 13 . Press 13 to delete each number one by one and use the keypad to enter the correct number. Press `Save' 13 to save the changes made. 9.4 · · · Deleting name and number from the phone book Once the desired number appears on the display, press `Option' 13 . Press the Up or Down key 3/ 10 and select `Delete entry'. Press 13 when `Delete entry ?' appears to confirm, or press 13 to stop. 18 Cocoon 951 Twin Cocoon 951 Twin 10 VIP list ENGLISH The VIP list contains phonebook records which are easily reachable by pressing the VIP-key 8 . Each VIP entry can have it own ring melody. You can copy upto 10 entries from the phonebook to the VIP list. 10.1 Copy phonebook entries to the VIP list · · Press the VIP key 8 . If no entries are stored in the VIP list, `New Entry' is shown. Press new entry. 13 to add a OR · Press `Option' 13 and then 13 to add a new entry. · The phonebook entries are shown. · Enter the first letter of the desired name via the alphanumeric keypad. · The first name in the list with this letter appears on the display. · Press the Up or Down key 3 / 10 to browse for other numbers in the Phone Book. Entries which are already stored in the VIP list are indicated with the icon and can't be copied. · Once the desired number appears on the display, press `Select' 13 . · The current melody number is shown. Use the Up or Down key 3/ 10 to select another melody (1-9) and press to confirm. 13 10.2 Changing a ring tone for a VIP entry · · · · Press the VIP key 8 . Press the Up or Down key 3 / 10 until the desired entry is shown Press `Option' 13 and select `Ringtone' and then 13 . The current melody number is shown. Use the Up or Down key 3/ another melody (1-9) and press 13 to confirm. 10 to select 10.3 Deleting an entry from the VIP list · · · Once the desired number appears on the display, press `Option' 13 . Press the Up or Down key 3/ 10 and select `Delete entry'. Press when `Delete entry ?' appears to confirm, or press 13 13 to stop. 11 Base operation 11.1 Setting the ring volume and melody of the base 11.1.1 Setting the base melody · Press and hold the key at the base until the current melody is played and the answering On/Off LED is blinking. or key repeatedly until the disired melody is heard (1-9). When no key is · Press the pressed during 5 seconds, the On/Off LED stops blinking and the melody will be set. 11.1.2 Setting the base ring volume · Press and hold the key at the base. The current melody will be played and the answering On/Off LED will blink. or key repeatedly until the disired volume is heard (0-5). When no key is · Press the pressed during 5 seconds, the On/Off LED stops blinking and the volume will be set. Cocoon 951 Twin 19 Cocoon 951 Twin 11.2 The R key (flash) Press the Flash key `R' 8 to use certain services on your external line such as "call waiting" (if your telephone company offers this feature); or to transfer calls if you use a telephone exchange (PABX). The Flash key `R' is a brief interruption of the line. You can set the flash time to 100ms or 250ms. Default it set to 100ms by default! However, if your system requires a longer flash time, you can change: · Press the option button under `Menu' 13 · Press the Up or Down key 3/ 10 repeatedly until `Base Settings' is selected · Press 13 to confirm · Press the Up or Down key 3/ 10 repeatedly until `Recall' is selected · Press 13 to confirm · Press the Up or Down key 3/ 10 repeatedly to select the desired flash time: ­ Long = 250ms ­ Short = 100ms · Press `Save' 13 to confirm your selection or press 13 to leave the menu 11.3 Changing the PIN code (system pin code) Certain functions are only available if you know the PIN code of the base. The PIN code has 4 digits. The default PIN code setting is `0000'. If you would like to change the default PIN code and set your own secret code, do the following: · Press the option button under `Menu' 13 . · Press the Up or Down key 3/ 10 repeatedly until `Base Settings' is selected · Press 13 to confirm · Press the Up or Down key 3/ 10 repeatedly until `System Pin' is selected · Press 13 and enter the old pin code. · Press `Save' 13 . If the wrong pin code is entered, `Incorrect pin' is shown. If the correct pin code is entered the phone will ask you to enter the new pin. Enter the new system pin code and press `Save' 13 . · Enter the new pin code again to confirm and press `Save' 13 . 11.4 Setting the dialling mode There are two types of dialling modes that can be used on a telephone line: · DTMF/Tone dialling (the most common) · Pulse dialling (for older installations) To change the dialling mode: · Press the option button under `Menu' 13 · Press the Up or Down key 3/ 10 repeatedly until `Base Settings' is selected · Press 13 to confirm · Press the Up or Down key 3/ 10 repeatedly until `Dial mode' is selected · Press 3 / 10 and 13 and select the dial mode with the up and down keys press `Save' 13 to confirm. 20 Cocoon 951 Twin Cocoon 951 Twin 12 Additional handsets and bases ENGLISH 21 You can subscribe up to 4 handsets on one base. Each handset can register to 4 base stations and the user can select which base he wants to use. 12.1 Adding a new handset This is only needed when you have deregistered a handset or when you bought a new one Keep the Paging key 15 on the base unit pressed for 10 seconds until The Line/Handset indicator 14 on the base unit begins to blink rapidly. The Line/Handset indicator 14 will blink rapidly for 3 minutes. During these 3 minutes, the base unit is in subscribing mode and you must do the following to subscribe the handset: · Press the option button under `Menu' 13 . · Press the Up or Down key 3/ 10 repeatedly until `Registration' is selected · Press 13 to confirm · Select `Register' and press 13 . · Select a base (1-4) with the up and down keys 3/ 10 and press 13 . · Enter the system pin code (base pin code) and press 13 . · The handset will now search for a base and register when found. The standby screen will appear when succesfully registered and handset name and number will be shown. Each handset can be subscribed to 4 different DECT base units. Each base unit is assigned a number from 1 to 4 in the handset. When you subscribe a new handset, you can assign a base unit number. It is best to use `1' . 12.2 Removing a handset It is possible to cancel subscription of a handset to a base. You should do this if a handset is damaged and has to be replaced by a new one. You can only cancel subscription of another handset, not the handset you are using to do the remove procedure. · · · · · · · Press the option button under `Menu' 13 Press the Up or Down key 3/ 10 repeatedly until `Registration' is selected Press to confirm 13 Select `De-registert' and press 13 . Enter the system pin code (base pin code) and press 13 . Select a handset you wish to remove by pressing the numerical keys (1-4) Press 13 to remove. Cocoon 951 Twin Cocoon 951 Twin 12.3 Selecting a base unit If your handset is subscribed to several base unit stations (max. 4) , you must select a base unit because the handset can only communicate with one base unit at a time. There are two possibilities: 12.3.1 Automatic selection If you set the handset to `automatic selection', the handset will automatically choose the closest base unit in standby. · Press the option button under `Menu' 13 . · Press the Up or Down key 3/ 10 repeatedly until `Handset' is selected · Press 13 to confirm · Press the Up or Down key 3/ 10 repeatedly until `Select Base' is selected · Press 13 to confirm · Select `Auto' and press 13 to confirm. 12.3.2 Manual selection If you set the handset to `manual selection', the handset will only choose the base unit you have set. · Press the option button under `Menu' 13 . · Press the Up or Down key 3/ 10 repeatedly until `Handset' is selected · Press 13 to confirm · Press the Up or Down key 3/ 10 repeatedly until `Select Base' is selected · Press 13 to confirm · Select `Manual' and press 13 to confirm. · Select the base with the Up and Down key 3/ 10 and press `Save' 13 . Before you can select a base unit, the handset must be subscribed to the base first. 12.4 Using multiple handsets These functions are only possible when more than 1 handset is subscribed to the base. 12.4.1 Calling another handset · Press the INT key 12 . · `Handset _" appears on the display · Dial the number of the handset you would like to call. · After finishing your call, press the Line key 2 to hang up. 12.4.2 Receiving an internal call · The internal call icon and the number of the handset calling, appear on the display. · Press the Line key 2 to accept the internal call. OR · Lift the handset off its base(if the Auto answer option is active,see §"6.20 Auto answer" ) · During the call, the handset number of the caller and the symbol appear on the display. · After finishing your call, press the Line key 2 to hang up. 22 Cocoon 951 Twin Cocoon 951 Twin 12.4.4 Transferring a call to another handset · You have an external caller on the line. · Press the INT key 12 . "Handset _" appears on the display. · Dial the number of the handset to which you would like to transfer the call. · If the handset dialled is answered, you can have an internal conversation. Press the Line key 2 and the external call is transferred. · If the handset dialled is not answered, press the option key `END' 13 to speak to the external caller again. 12.4.5 Conference call (two internal handsets and one external caller) You can have a telephone conversation with one internal and one external caller at the same time. · While on the line with an external caller, press the INT key 12 . The external line is put on hold and the icon appears on the display. · Dial the number of the handset you would like to include in the call. You can toggle between Internal and External line by pressing the INT-key 12 . When the 2nd handset is put on hold while talking with the external line the icon appears on the display. · Once the handset dialled is answered, press the option key `Conf.' 13 . · Now you are connected to one external and one internal caller (conference call). 13 Caller ID/CLIP This service only works when you have a Caller ID/Clip subscription. Contact your telephone company for more information. When you receive a call, the telephone number of the caller, the date and time appears on the handset display. If the name is programmed in the Phone Book, the name in the Phone Book is displayed! The telephone can store 30 calls in a Call List that can be reviewed later. When the memory is full, the new calls automatically replace the oldest calls in the memory. The symbol on the display blinks if there are calls not answered in the call list. If the Call List is empty and you press the Up key 3 , `Call list empty' will be shown. You can view the information of an incoming call: · Press the Up key 3 . The name (if sent by the network or present in the Phone Book memory) of the caller will be shown on the first line. The telephone number of the caller on the 2nd line and date and time on the 3rd line. At the end of the 3rd line you also have the indication of the following: Unread or unanswerd call ­ ­ Read or answered call Cocoon 951 Twin 23 ENGLISH 12.4.3 Receiving an external call during an internal call If you receive an external call during an internal call, you will hear a call waiting tone (double beep) on both handsets being used for an internal call. · Press the Line key 2 twice to accept the external call. · After finishing your call, press the Line key 2 to hang up. Cocoon 951 Twin 13.1 The Call List The calls received are stored in the Call List (max. 30 numbers). · Briefly press the Up key 3 to view the most recent call. · The name of the most recent caller appears on the display. If no name is available, `NO NAME' appears on the first line. · The date and time the call was received are linked to each call. · Press the Up key 3 to browse other numbers on the list. · · · If neither the Up or Down key 3 / 10 is pressed for 15 seconds, the telephone will return to standby mode. After a call is received, the number of the caller remains on the display for 15 seconds after the last ring. Caller ID is not available while you are on the line with a caller and there is a second incomming call. 13.2 Calling a number from the Call List · · · Press the Up key 3 to go into the Call List Press the Up key 3 to look up the desired number. Once the number is on the display, press the Line key automatically. 2 and the number is dialled 13.3 Storing a number from the Call List in the Phone Book · · · · · · · · Press the Up key 3 to go to the Call List. Press the Up key 3 to look up the desired number. Press `Option' 13 . Press the Up or Down key 3/ 10 repeatedly until `Save number' is selected Press 13 to confirm. The name will be shown if the name was send by the network. You can edit or add a name before saving. Press `Save' 13 to go to the telephone number. Edit the number if needed and press `Save' 13 again to store the entry into the phonebook The telephone returns to the call list. 13.4 Deleting numbers from the Call List 13.4.1 Deleting one number · Press the Up key 3 to go to the Call List. · Press the Up key 3 to look up the desired number. · Press `Option' 13 . · Press the Up or Down key 3/ 10 repeatedly until `Delete call' is selected · Press 13 to confirm · The call is deleted and the next call appears on the display. 13.4.2 Delete all numbers · Press the Up key 3 to go to the Call List. · Press `Option' 13 . · Press the Up or Down key 3/ 10 repeatedly until `Delete all calls' is selected · Press 13 to confirm · All calls are deleted. 24 Cocoon 951 Twin Cocoon 951 Twin 14 Voice mail indicator ENGLISH This function only works if you have the voice mail or phone mail service and if the network sends this indication along with the caller ID (CLIP) information! When you receive a new message in your voice mail system, the icon will appear on the display. Once you have listened to your messages, the icon will disappear. 15 Answering Machine The Cocoon 951 has a built-in digital answering machine with a recording capacity of 9 min. The answering machine can be operated remotely and features the possibility of recording two outgoing messages (OGM 1 and OGM 2) (maximum of 2 min). There are 2 possibilities: · With OGM 1, the caller has the possibility to leave a message · With OGM 2, only the outgoing message is given without the caller having the opportunity to leave a message The max. recording time for each incoming message = 3 min. An internal voice will state various information, such as day and time of the call, as well as settings such as VIP code, ringer tones. The languages of the internal voice is stated on the packaging! 15.1 Setting the internal voice prompt language There are 3 voice prompt languages which can be selected by the switch at the bottom of the base. Please set the switch at the desired language and press the play key to confirm the language setting. 15.2 LED Display The new message LED / will flash if new messages have been received; the number of flashes between each long pause indicates how many new calls have been recorded. If the answering machine is switched off, the On-Off LED / does not light. MEMORY FULL-LED is turned on when the internal memory is full and no new messages can be recorded. 15.3 Answering Machine Key Functions Stand-by mode Press key briefly press key for 2 seconds Record OGM None Record memo None Switch On-Off Set VIP-code Set numbers of ring tones Set date/time Delete all messages During message play-back Go to previous message Pause Skip message Set volume Stop None None None Delete message or delete OGM 25 Key 1 2 3 4 5 6 7 8 9 Cocoon 951 Twin / Play OGM Playback messages None Set volume speech Select OGM Play VIP-code Current number of ring tones Playback Time None Cocoon 951 Twin 15.4 Outgoing Messages Two outgoing messages of 2 minutes can be recorded (OGM1 and OGM2). · Outgoing message 1 for the answering function and possibility for callers to leave a message. · Outgoing message 2 for the answering function without allowing callers to leave a messages on the machine. 15.4.1 Recording outgoing messages (OGM 1 or OGM 2) · Press the / -key to select the OGM. · A voice will playback the recorded OGM · Press the -key for two seconds · Record the outgoing message after the beep · Press the Stop -key to stop recording. The recording cannot exceed 2 minutes. If no outgoing message is recorded, the prerecorded outgoing message is used. 15.4.2 Playback the Outgoing Message To check the outgoing message now set: · Press the -key. Note: To stop playing the welcome note briefly press the Stop -key . 15.4.3 Select outgoing message · Press the / -key to switch between the 2 outgoing messages. · The internal voice will confirm the set outgoing message. It is only possible to select an outgoing message if the answering machine is turned on. If the memory is full, only outgoing message 2 can be selected (only answering without recording messages) 15.4.4 Erasing the Outgoing Message If you erase the outgoing message, the default message will be played `Please call later' . Erase the outgoing message as follows: · Select the desired outgoing message by pressing the / -key. · Press the key to play the outgoing message. · Keep the key pressed down when the OGM is played back. 15.5 Turning Answering Machine On/Off If the answering machine is on, the -LED will light up and the machine will automatically pick up the line after a number of rings (see 'Setting Number of Rings'). · Press the key for 2 secs to switch on the answering machine. A voice confirms the setting and says which outgoing message is active (OGM 1 or OGM 2). · Press the key for another 2 secs to switch off the answering machine. A voice confirms the setting. Even if the answering machine is off, the machine will automatically pick up after 10 rings in order to enable remote activation (see 15.16 Remote operation). 26 Cocoon 951 Twin Cocoon 951 Twin 15.6 Setting Number of Rings ENGLISH The key is at the bottom of the base. The number of rings after which the answering machine will answer calls can be set from 2 ­ 9 and TS (Toll saver). The standard setting is 3 rings. In Toll saver mode, the machine will answer after 5 rings if there are no new messages, and after 2 rings if there are new messages. If there are no new messages and you call your machine to check your messages remotely (see 15.16 Remote operation), you can hang up after the 2nd ring. You do not need to pay connection fees and you know that you do not have any new messages. · · · · Briefly press the key. A voice will state the current number of rings. Press the key for 2 secs to set the number of ringing tones. Press the or key to change the current number of rings. Confirm the setting by pressing the key. The current ring setting is confirmed by the internal voice. If you do not press any keys for 3 seconds, the machine will revert back to the answering machine menu, without changing the settings. 15.7 Checking Number of Rings · · Press the key briefly. The internal voice will state the number of rings set. 15.8 Setting Day and Time The day and time setting of the answering machine is independent of the telephone component. The day and time of each call is registered and announced during play-back. The format of the hour depends on the language of the internal voice. e.g. English is in 12-hour format and German is in 24-hour format. Programming the day and time: · Keep the -key pressed down for 2 secs. · The internal voice will ask you to set the day. · Press a few times on or keys to set the day. The internal voice states the current settings. · Press the key to confirm the day. · The internal voice will ask you to set the hour. · Press a few times on or keys to set the hour. · Press the key to confirm the hour. · The internal voice will ask you to set the minutes. · Press a few times on or keys to set the minutes. · Press the key to confirm the minutes. The complete day and time setting is then repeated for confirmation. Cocoon 951 Twin 27 Cocoon 951 Twin Notes: · If you do not press any keys for 8 seconds, the previous day/time setting is saved and the machine automatically exits the day/time setting mode. · When you use the machine for the first time and have not yet set the day/time, no day/ time registration of incoming messages is recorded. · If there is a loss of power to the base, the day/time must be re-entered. 15.9 Checking Day/Time · Press the key to announce the day/time. The internal voice will say the current day/ time setting. 15.10 Programming the VIP Code The key is at the bottom of the base. The VIP code is a 3-digit code used to operate the machine remotely (see "15.16 Remote Operation" ). The VIP code is set to '321' by default. 15.10.1 Changing the VIP Code · Keep the - key pressed down for 2 secs to change the VIP code. · The internal voice asks you to set the VIP code and says the first number. · Press a few times on or keys to set the first number of the VIP code. · Press the key to confirm the first number. The internal voice says the current set 2nd digit of the VIP code. · Press a few times on or keys to set the second digit of the VIP code. · Press the key to confirm the second number. The internal voice says the current set 3rd digit of the VIP code. · Press a few times on or keys to set the third digit of the VIP code. · Press the key to confirm the VIP code. You will hear a long beep. The internal voice says the new VIP code for confirmation. Note: If you do not press any keys for 8 seconds, the previous VIP code is saved and the machine automatically exits the VIP setting mode. 15.10.2 Checking the VIP Code · Press the key to play the VIP code. The internal voice says the current VIP code. 15.11 Operation If a call is received and the answering machine is turned on, the answering machine will automatically pick up the line after the set number of rings. If · Outgoing message 1 has been selected, it will be played. After the outgoing message, a beep will be heard and the caller can leave a message (of a max. 3 minutes). · Outgoing message 2 has been selected, it will be played. After the beep, the line will automatically be disconnected. The caller does not have the possibility to leave a message. If, during pick-up, nothing is said for 8 seconds, the line will be automatically disconnected. 28 Cocoon 951 Twin Cocoon 951 Twin 15.12 Recording a Memo With the Cocoon 951, you can record memos. These memos are considered an incoming message that can be picked up later by the user. The max. recording time for a memo is 2 minutes. · Press the key for 2 seconds. After the beep, say your memo. · Press the Stop -key to stop recording. ENGLISH 15.13 Playback of Incoming Messages and Memos · · · · · Press the key to play the messages and memos. An internal message tells you how many messages there are (total) and how many new (unheard) messages. The messages are played one at a time. If there are new messages, only the new messages (those that have not been heard) are played. For each message, the internal voice says the day and time the message was recorded During playback, you can: ­ go to the beginning of the current message by pressing the key once. ­ go to the previous message by pressing the key twice. ­ stop playback by pressing the Stop key . ­ interrupt playback by pressing the Pause key . Press the Pause key again to restart playback. ­ go to the next message by pressing the key. 15.14 Erasing Messages 15.14.1 Erasing Messages One at a Time during Playback Start message playback as explained above. · When the message to be erased starts playing, press the delete key for 2 secs · During erase the internal voice will tell you that the message is being erased. · The machine will start playing the next message. 15.14.2 Erase all messages One can also erase all heard messages at one time. This erases only the messages that have already been heard. New messages are not erased. · Press the delete key for 2 secs. · The internal voice confirms that the messages have been erased by saying how many new (unheard) messages there are. 15.15 Memory Full If the memory is full, MEMORY FULL-LED will flash. If the answering machine is turned on and a call comes in, the machine will automatically play OGM 2 (answering machine function without recorded caller message). When listening to the messages, the internal voice will say that the memory is full and then play back the messages. · Erase all the messages after listening to them. · The memory is free again. Cocoon 951 Twin 29 Cocoon 951 Twin 15.16 Remote Operation The answering machine can only be operated remotely using a tough-tone phone (DTMF tone selection system). · Call your machine. · The answering machine picks up the line, you hear the outgoing message and a beep. · After the beep, slowly dial the VIP code (default 321). · You will hear two short beeps for confirmation. · Enter the next codes to use the desired function: a) Listening to Messages · Press `2' (listen to messages). The answer machine will play the messages. During playback, you have the following options: · Press `2' to stop playback. · Press `2' to restart playback. · Press `3' to go to the next message. · Press `1 1' to go to the previous message. · Press `1' to repeat the current message. · Press `6' to stop playback. · Press `7' to erase the current message. b) Erasing All Old Messages After listening to all messages, press `0' to erase all messages. c) Playing Outgoing Message · Press `4' to play the current outgoing message. d) Recording Outgoing Message · Press `9' to select OGM 1 or OGM 2. · Press `5' to start recording · A beep will indicate that you can start recording. · Say your message. · Press `6' to stop recording. Note: Recording will be automatically interrupted after 2 minutes. e) Turning Answering Machine On/Off · Press the '9 ' key to switch on the answering machine. · Press the '8' key to turn off the answering machine. f) Ending Remote Operation If you want to end remote operation, press `6'. 15.17 Turning Answering Machine on remotely If the answering machine is switched off, you can turn it on remotely. · Call your machine. · The machine will pick up automatically after 10 rings and play outgoing message 2. · Dial the VIP code (default 321) slowly during the message plays. · Press the '9' key. · The internal voice will say that the answering machine has been turned on. · Press `6' to stop operation. 30 Cocoon 951 Twin Cocoon 951 Twin 16 Menu structure ENGLISH Cocoon 951 Twin 31 Cocoon 951 Twin 17 Trouble shooting Symptom No display Possible cause Batteries uncharged Solution Check the position of the batteries. Recharge the batteries Turn ON the handset Check the telephone cord connection Wait until the other handset hangs up Bring the handset closer to the base Check the mains connection to the base Register the handset to the base No tone Handset turned OFF Telephone cord badly connected The line is occupied by another handset The icon flashes Handset out of range The base has no power supply The handset is not registered to the base Base or handset do not ring Tone is good, but there is no communication Telephone does not react to pressing the keys The ringing volume is zero Adjust the ringing volume or low The dialling mode is wrong Manipulation error Adjust the dialling mode (pulse/tone) Remove the batteries and but them back in place Turn OFF the Keypad Lock Change the flash time setting Flash (R) Key does not work Keypad lock ON Wrong Flash time 32 Cocoon 951 Twin Cocoon 951 Twin 18 Technical characteristics ENGLISH Standard: Frequency range: Number of channels: Modulation: Speech coding: Emission power: Range: Base power supply: DECT(Digital Enhanced Cordless Telecommunications) GAP ( Generic Access Profile ) 1880 MHz to 1900 MHz 120 duplex channels GFSK 32 kbit/s 10 mW ( average power per channel ) 300 m in open space /50 m maximum inhouse In: 230 VAC / 50 Hz Out: 6VDC / 400mA Handset Batteries: Handset standby time: Handset talk time: Charging time: Normal conditions of use: Dialling mode: Flash time: Measurements: 2 rechargeable batteries AAA, NiMh 110 hours in standby 12 hours 16 hours +5 °C to +45 °C Pulse / Tone 100 or 250 ms Base: 128 x 140 x 58 mm Handset: 140 x 53 x 31 mm Charger: 80 x 78 x 32 mm Base with power supply included: 438g Handset with 2 batteries: 115g Charger with power supply inclubded: 153g Weight: Cocoon 951 Twin 33 Cocoon 951 Twin 19 Warranty 19.1 Warranty period The Ucom units have a 36-month warranty period. The warranty period starts on the day the new unit is purchased. The warranty on batteries is limited to 6 months after purchase. Consumables or defects causing a negligible effect on operation or value of the equipment are not covered. The warranty has to be proven by presentation of the original purchase receipt, on which the date of purchase and the unit-model are indicated. 19.2 Warranty handling A faulty unit needs to be returned to a Ucom service centre including a valid purchase note. If the unit develops a fault during the warranty period, Ucom or its officially appointed service centre will repair any defects caused by material or manufacturing faults free of charge. Ucom will at its discretion fulfil its warranty obligations by either repairing or exchanging the faulty units or parts of the faulty units. In case of replacement, colour and model can be different from the original purchased unit. The initial purchase date shall determine the start of the warranty period. The warranty period is not extended if the unit is exchanged or repaired by Ucom or its appointed service centres. 19.3 Warranty exclusions Damage or defects caused by incorrect treatment or operation and damage resulting from use of non-original parts or accessories not recommended by Ucom are not covered by the warranty. Ucom cordless phones are designed to work with rechargeable batteries only. The damage caused by the use of non-rechargeable batteries is not covered under warranty. The warranty does not cover damage caused by outside factors, such as lightning, water and fire, nor any damage caused during transportation. No warranty can be claimed if the serial number on the units has been changed, removed or rendered illegible. Any warranty claims will be invalid if the unit has been repaired, altered or modified by the buyer or by unqualified, non-officially appointed Ucom service centres. 20 Service address and support Please see extra paper (Service address and support numbers) or www.ucom.be. 21 Declaration of Conformity and manufacturer Topcom Europe Nv. Grauwmeer 17 3001 Heverlee Belgium 34 Cocoon 951 Twin Cocoon 951 visit our website www.ucom.be U8006649VegaXs