User manual UNIDEN 420

TABLE OF CONTENTS INITIAL SETUP Introduction ................................................ 3 Packing List ................................................. 3 Terms .......................................................... 3 420 Key Features ......................................... 4 420 Display ................................................. 6 Installing the Battery ................................... 6 TELEPHONE OPERATION New Call/Message Waiting Indicator ......... 21 Voice Mail .................................................. 21 Turning the Message Waiting Indicator On/Off .................................................... 21 Line Status Indicators ............................... 22 Volume Control ......................................... 22 Off-Hook Volume ................................... 22 Ringer Volume ....................................... 22 Making Telephone Calls ............................. 23 Prime Line ................................................. 23 Receiving Telephone Calls ......................... 23 Receiving Call Waiting Calls ...................... 23 Transferring Calls ...................................... 24 To Transfer a Call ................................... 24 Answer a Transferred Call ....................... 24 Hold ........................................................... 24 To Place a Call on Hold .......................... 24 To Release a Call on Hold ....................... 24 Mute .......................................................... 25 To Mute a Call ........................................ 25 To Release Mute .................................... 25 Flash/Feature ............................................. 25 Redial/Last Number Redial ........................ 25 Auto Redial ................................................ 25 3-Way Call Conferencing ........................... 26 Tone/Pulse Mixed Dialing .......................... 26 DND - Do Not Disturb ................................ 26 To Activate DND ..................................... 26 To Deactivate DND ................................. 26 Call Privacy - Extension Conferencing ....... 27 To Deactivate Call Privacy ...................... 27 To Restore Call Privacy .......................... 27 Paging and Intercom ................................. 27 Paging All Extensions ................................ 27 Answering a System Wide Page ................ 27 Paging a Single Extension ......................... 28 Answering a Single Extension Page .......... 28 Auto-Mute Off at Receiving Extension ... 28 Auto-Mute On at Receiveing Extension . 28 1 INSTALLATION Desk/Wall Mounting Bracket ....................... 7 Connecting the Telephone .......................... 7 Back Panel Connections .......................... 7 Side Panel Connections ........................... 7 Two RJ14 2- Line Telephone Jacks ......... 8 One RJ61 4-Line Telephone Jack ............ 8 INITIAL PROGRAMMING To Enter the Program Mode ................... 10 To Exit the Program Mode ..................... 10 Setting the Language ................................ 10 Setting the Time and Date ......................... 10 Setting the Extension ID ........................... 11 Setting Message Waiting Indicator On/Off 11 PROGRAMMING OPTIONS Turning the Ringers On or Off ................... 12 Change the Ringer Types .......................... 12 Setting the Delay Ring ............................... 13 Programming the Line Usage .................... 14 Setting the Prime Line ............................... 15 Programming Line Groups/Private Line .... 16 Setting Auto-Mute ..................................... 17 Auto Intercom Answer ........................... 17 Setting Tone/Pulse Dialing ........................ 18 Changing the Flash Duration ..................... 18 Changing Hold Reminder .......................... 19 Programming Area Codes .......................... 19 Resetting the 420 ...................................... 20 TABLE OF CONTENTS TELEPHONE OPERATION Room Monitor ........................................... 28 Making an Intercom Call ............................ 29 Answering an Intercom Call ....................... 29 Making an Intercom Conference Call ......... 29 INITIAL SETUP INTRODUCTION INITIAL SETUP ADDITIONAL FEATURES Programming the Feature Keys ................. 35 Dialing Using the Feature Keys .............. 35 Transferring a Number from LNR (Last Number Redial) to a Feature Key ............ 36 Using a Headset ........................................ 36 Power Failure Operation ............................ 36 Battery Low Indication .............................. 36 Troubleshooting ........................................ 37 Programming Tree ..................................... 39 FCC Requirements ..................................... 45 Congratulations! You have purchased the 420, a versatile fully featured 4 line telephone. The 420 is designed to work as a system phone when used with additional 420 telephones. As a system, the 420 supports advanced telephone features such as intercom, paging and call transfer. Up to twelve 420s can be connected as a system. Plan your system before you install the telephones, remembering the following requirements: Each 420 in the system must be assigned The 420 telephones communicate over a unique EXTENSION NUMBER. Valid the wire on line 1. Line 1 must be numbers are from 11 ­ 22. common to all 420 telephones for the system features to operate. If multiple extensions will be installed, install and program the extension The total length of telephone wiring numbers one at a time. connected to line 1 should not exceed 600 feet. The 420 is designed to support telephone company features, including CENTREX. Caller ID and Call Waiting Caller ID and other telephone company features require subscription to these services. NOTES: You must subscribe to the combined service of Call Waiting and Call Waiting Caller ID to use the Call Waiting Caller ID feature. Check with your local telephone company for service availability. DSL service on line 1 or 2 may interfere with system communications. Use line 3 or 4 for DSL. CALLER ID Caller ID ..................................................... 30 The Caller ID Display ................................. 30 Viewing Caller ID Information .................... 30 Viewing Caller ID Information of an Incoming Call ..................................... 30 Viewing Caller ID Information of Simultaneous Incoming Calls ............ 30 Call Waiting Caller ID ................................. 30 Stored Caller ID Records ........................... 31 Viewing Stored Caller ID Records .......... 31 Information Other than the Caller's Name and Number may be Displayed ........... 31 Dialing Using Caller ID Records ................. 31 Deleting Caller ID Records ......................... 32 Deleting an Individual Caller ID Record . 32 Deleting All Caller ID Records ................ 32 PACKING LIST Please take a moment to locate and identify the components shipped with your Telephone. Enclosed within the packaging: Executive Telephone Set 2 Telephone Line Cords (long) 3 Feature Key Index Cards; Handset 1 Line Cord (short) 1 installed, 2 spares Owner's Guide Handset Cord Desk/Wall Mount Bracket AC Adapter DIRECTORY Directory .................................................... 32 Creating a New Directory Entry .................. 32 Transferring a Caller ID Record to the Directory ................................................ 33 Locating a Directory Record ...................... 33 To Scroll through the Alphabetical List of Directory Records .............................. 33 Locating a Directory Record (by Jumping) ...................................... 33 Dialing a Directory Number ....................... 33 Deleting Directory Records ....................... 34 Deleting an Individual Directory Record 34 Deleting All Directory Records ............... 34 Transferring a Number from LNR (Last Number Redial) to the Directory ............ 34 2 TERMS CID ­ Caller Identification or Caller ID. EXTENSION ­ An individual 420 telephone having a unique extension number. IDLE MODE ­ Extension not is use. OFF-HOOK - Going "off-hook" refers to lifting the handset, activating the speakerphone or pressing the headset button for the purpose of making or answering a call. When the phone is successfully taken off-hook, a telephone line will be "seized" in which either an incoming call is answered or a dial tone heard. VMI ­ Visual Message Indication. POT ­ "Plain old telephone" refers, in so far as this manual is concerned, to a non 420 type telephone. A POT can be connected to any line shared by a 420 system, but cannot utilize the 420 system features such as intercom, paging or call transfer. SYSTEM ­ Up to twelve 420 telephones connected with a common line 1, each having a unique extension number between 11 and 22. 3 420 KEY FEATURES CALLER INITIAL SETUP 420 KEY FEATURES LCD Large multi-function Liquid Crystal Display indicates telephone status and displays CALLER ID and DIRECTORY records, page 6. INITIAL SETUP Used to view Caller ID information when more than one line is ringing. PROGRAM Used to enter the program mode, page 10. DND - DO NOT DISTURB Silences the call and intercom ringers, page 26. NEW CALL/MESSAGE WAITING INDICATOR Indicates new Caller ID data or new telephone company voice mail, page 21. NAVIGATION KEYS Used to navigate CALLER ID records, DIRECTORY records and Programming options. DIRECTORY Accesses the DIRECTORY database, page 32. SAVE Used to program or change settings. END Used to exit a mode. ERASE Used to erase Caller ID or Directory records. MSGW LIGHT CLEAR Used to clear MESSAGE WAITING indicator. CALLER ID Accesses the CALLER ID database, page 31. CONFERENCE Initiates 3-Way conference calls, page 26. DIAL Used to dial CALLER ID and DIRECTORY numbers, pages 31-33. TRANSFER Calls can be transferred from one 420 extension to another. REDIAL/LAST NUMBER REDIAL Automatically dials the last number called, page 25. FLASH/FEATURE Used to access telephone company features, page 25. AUTO REDIAL Automatically dials the last number called up to 10 times at 30 second intervals, page 25. PAGE ALL Page all 420 stations simultaneously, page 27. PAUSE PAGE Page individual 420 stations, page 28. Allows a pause to be inserted in a dialing sequence, page 32. FEATURE KEYS VOLUME KEYS Adjust the handset, headset, speakerphone or ringer volume levels, page 22. Store multi-function autodial numbers, page 35. LINE SELECT KEYS Allows manual selection of lines 1, 2, 3 or 4, page 23. INTERCOM Call other 420 stations without using an outside line. LINE STATUS INDICATORS Shows status of telephone lines at a glance, page 22. HEADSET Answer or make calls without lifting the handset, page 36. SHIFT HOLD Places or releases a call on hold, page 24. Programs and dials Feature Keys, page 35. MUTE Turns off the 420 microphone. The receiver stays on and calling party can still be heard, page 25. SPEAKER(PHONE) Answer or make calls hands free, page 23. 4 5 INITIAL SETUP 420 DISPLAY INITIAL SETUP INSTALLATION DESK/WALL MOUNTING BRACKET INITIAL SETUP IDLE MODE The 420 desk/wall bracket is factory configured in the DESK position. To convert to wall mounting, slide the bracket as shown. Rotate and replace the bracket in the WALL position. Install two screws into the wall using the template as a guide. Purchase wood screws, round head, brass, size #10, 1/4 inch in length. Thread the telephone line cords through the channel on the bottom of the unit. CALLER ID DISPLAY Desk Mount Wall Mount CONNECTING THE TELEPHONE *NOTE: The Record Number will only appear when reviewing Caller ID Records. BACK PANEL CONNECTIONS IN-USE DISPLAY INSTALLING THE BATTERY The 9 volt battery (not included) is required for the telephone to operate when there is a power failure. Use alkaline battery only. See POWER FAILURE OPERATION on page 36. SIDE PANEL CONNECTIONS 1 . Remove the screw securing the battery compartment cover. 2 . Open the battery compartment cover by pressing the tab. 3 . Install the battery as shown. 4 . Replace the battery compartment cover and tighten the screw. 6 7 INSTALLATION CONNECTING THE TELEPHONE (cont.) INITIAL SETUP INSTALLATION CONNECTING THE TELEPHONE (cont.) INITIAL SETUP 1 . Connect the 420 to the telephone wall jacks as shown in the illustrations below. 2. Connect the handset cord. 3. Connect the power adapter. Make sure that the outlet into which you plug the AC adapter is not controlled by a wall switch. 4. When power is connected, the display will indicate initialization. This process will take about 8 seconds. 5. The initial display will appear. The default extension ID is 22. 01/01 01:01A EXT 22 CID: 000/000 NOTE: If more than one extension in a system is assigned the same ID number, the phone will beep continuously. Press PROGRAM to reassign a unique ID number. NOTE: First connect the Line 1/2 RJ14 cable (included) to the Line 1/2/3/4 RJ61 jack on the back panel of the 420. Then connect the Line 3/4 RJ14 cable (included) to the Line 3/4 RJ14 jack. NOTES: Connect the Line 1/2/3/4 RJ61 cable (not included) to the Line 1/2/3/4 RJ61 jack on the back panel of the 420. If you are using a single cable to connect all 4 lines, you must use a USOC RJ-61 cable. DO NOT USE a RJ-45 cable. 8 9 INITIAL PROGRAMMING TO ENTER THE PROGRAM MODE You are now ready to begin configuring the extension using the PROGRAM mode. Press PROGRAM to enter. INITIAL PROGRAMMING SETTING THE TIME AND DATE (cont.) 3 . Use the buttons to select the correct MONTH. 4 . Press SAVE to accept your setting and to advance to the DATE. 5 . Use the buttons to select the correct date. 6 . Press SAVE to accept your settings and advance to the HOUR. 7 . Use the buttons to select the correct hour. 8 . Press SAVE to accept your settings and advance to the MINUTES. 9 . Use the buttons to select the correct minutes. 10.Press SAVE to accept your settings and advance to AM/PM. 11.Use the buttons to select AM or PM. 12.Press SAVE to accept your settings and advance to DAY OF WEEK. 13.Use the buttons to select the correct day. DAY OF WEEK = Sunday 14.Press SAVE to accept your settings. Programmed! TO EXIT THE PROGRAM MODE Press END to exit the PROGRAM mode. Going off-hook will also exit the PROGRAM mode. The PROGRAM mode will also automatically exit after 20 seconds of inactivity. PROGRAMMING PROGRAMMING The PROGRAM options are structured like a tree (see Programming Tree page 39). The keys are used to navigate options. The programming tree is a loop that returns to the first option as you navigate up or down. SETTING THE LANGUAGE The default language is English. 1 . Press PROGRAM . PROGRAM :select 3 . Press the button to enter. LANGUAGE = English : select SAVE? SETTING THE EXTENSION ID 1 . While in the PROGRAM mode, press the button until the following screen appears: EXTENSION NO : select : enter button to enter. 2 . Press the button once. LANGUAGE : select : enter 4 . Use the buttons to select the desired language. 4 . Press SAVE to accept your choice. EXTENSION = 11 Programmed! 5 . Press SAVE when done. LANGUAGE = English Programmed! 5 . Initial programming is now complete. You can press the PROGRAM button to exit the PROGRAM mode and begin using the 420 with the factory default settings (see TELEPHONE OPERATION on pages 21-29) or you can program additional options. NOTE: If more than one extension in a system is assigned the same ID number, the phone will beep continuously. Press PROGRAM to reassign a unique ID number. SETTING THE TIME AND DATE 1 . While in the PROGRAM mode, press the button until the following screen appears: TIME/DATE : select : enter button to enter. 2 . Press the EXTENSION NO =22 : select SAVE? 3 . Use the buttons to select an extension between 11 and 22. 2 . Press the MONTH 01/01 1:00A : select SAVE? 10 SETTING MESSAGE WAITING INDICATOR ON/OFF The light and display indication can be turned ON and OFF in the PROGRAM MODE. See page 21. 11 PROGRAMMING OPTIONS TURNING THE RINGERS ON OR OFF The ringer for each of the 4 lines can be turned ON or OFF. The default setting is ON. PROGRAMMING OPTIONS CHANGE THE RINGER TYPES (cont.) 4 . Press the button to enter. 6 . Press SAVE to accept the setting. L1 RINGER TYPE = Type 2 Programmed! 1 . While in the PROGRAM mode, press the button until the following screen appears: RINGER ON/OFF PROGRAMMING 5 . Use the buttons to change the setting to OFF. L1 RINGER ON/OFF = Off : select SAVE? L1 RINGER TYPE = Type 1 : select SAVE? : select : enter button to enter. 5 . Use the buttons to select the ringer type. As you scroll through the types, a sample of the actual ringer will be heard. L1 RINGER TYPE = Type 2 : select SAVE? 7 . Repeat for the other lines. PROGRAMMING 2 . Press the 3 . Use the buttons to select the desired ringer, 1-4. 4 . Press the There are 4 ringer tones, or types, that can be selected. The default is 1. Changing the ringer types by line is useful if you want to distinguish which line is ringing audibly without having to see the LINE indicators on the telephone itself. 1 . While in the PROGRAM mode, press the button until the following screen appears: RINGER TYPE : select : enter 6 . Press SAVE to accept the setting. L1 RINGER ON/OFF = Off Programmed! L1 RINGER ON/OFF : select : enter 7 . Repeat for the other lines, or select ALL RINGER ON/OFF to determine setting for all 4 lines. SETTING THE DELAY RING The DELAY RING is useful in installations where all 4 lines are common (square) and a receptionist is answering all calls. Each extension would activate the DELAY RING for the desired period of time except for the receptionist. Incoming calls would ring at the receptionist extension ONLY for the DELAY RING time. If the receptionist doesn't answer, after that time other extensions would begin to ring. By varying the delay ring time, a hierarchy of back-up for the receptionist can be defined. Most ring cycles are 6 seconds per ring. So to delay for two rings, program 12 seconds. For three rings, program 18 seconds, and so on. Programming is in two second increments. The default is DELAY RING OFF. NOTE TO VOICE MAIL SUBSCRIBERS: If you set the DELAY RING for LONGER than the number of rings that the voice mail waits before answering, the phone will never ring. button to enter. L1 RINGER ON/OFF = On : select SAVE? CHANGE THE RINGER TYPES 2 . Press the button to enter. L1 RINGER TYPE : select : enter 1 . While in the PROGRAM mode, press the button until the following screen appears: DELAY RING 2 . Use the buttons to change the desired ring delay. DELAY RING = 12 sec : select SAVE? 3 . Use the buttons to select the desired line, 1-4. : select : enter 3 . Press SAVE to accept the setting. 13 12 PROGRAMMING OPTIONS PROGRAMMING THE LINE USAGE Lines that are not used (connected) to the 420 must be turned OFF. If lines are added later they can be turned ON. For system feature operations like call transfer, paging and intercom, line one must be connected and common to all 420 extensions in the system. NOTE: If a line is NOT connected to the 420 and the LINE USAGE is NOT turned OFF, the LINE IN USE INDICATOR will flash. PROGRAMMING OPTIONS SETTING THE PRIME LINE The PRIME LINE is the line that the 420 attempts to use when going off-hook when the phone is not ringing. Line 1 is the default. If the phone is ringing and you go off-hook, the 420 will answer the ringing line. If more than one line is ringing, the 420 will answer the line that was ringing first. 1 . While in the PROGRAM mode, press the button until the following screen appears: PRIME LINE 3 . Use the buttons to select the desired PRIME LINE. PRIME LINE = L2 : select SAVE? PROGRAMMING PROGRAMMING 1 . While in the PROGRAM mode, press the button until the following screen appears: LINE USAGE : select : enter button to enter. 5 . Use the buttons to turn the line on or off. L4 USAGE = Off : select SAVE? : select : enter button to enter. 2 . Press the 4 . Press SAVE to accept the setting. PRIME LINE = L2 Programmed! 2 . Press the 6 . Press SAVE to accept the setting. L4 USAGE = Off Programmed! L1 USAGE : select : enter PRIME LINE = L1 : select SAVE? 3 . Use the buttons to select the desired line, 1-4. 7 . The LINE IN USE INDICATOR for the line will stop flashing and will not relight until the LINE USAGE is turned back on. Repeat for the other lines. 4 . Press the button to enter. L4 USAGE = On : select SAVE? 14 15 PROGRAMMING OPTIONS PROGRAMMING LINE GROUPS / PRIVATE LINE The 420 system can support up to 12 extensions and 15 lines. This is possible by using line 4 for line groups. This allows additional lines to be shared by extensions. The 420 must be programmed for line groups for the system functions to operate properly. The chart below describes a typical line group application using eight lines. Department Reception Sales Line 1 Line 2 Line 3 Line 4 Line 5 Line 6 Line 7 Line 8 PRV PRV PROGRAMMING OPTIONS PROGRAMMING LINE GROUPS / PRIVATE LINE (cont.) 1 . While in the PROGRAM mode, press the button until the following screen appears: LINE GROUP 3 . Use the buttons to change the LINE GROUP. LINE GROUP = L05 : select SAVE? PROGRAMMING EXT 11 EXT 12 EXT 13 EXT 14 EXT 15 EXT 16 EXT 17 EXT 18 EXT 19 EXT 20 EXT 22 : select : enter button to enter. 2 . Press the 4 . Press SAVE to accept the setting. LINE GROUP = L05 Programmed! PROGRAMMING Credit LINE GROUP = L04 : select SAVE? Warehouse SETTING AUTO-MUTE When set to ON, the auto-mute feature automatically mutes the microphone of an extension receiving a paging call. Setting this feature to OFF allows the paging party to immediately hear the paged extension. This setting is useful as a ROOM MONITOR and for automatic hands free communication. See PAGING A SINGLE EXTENSION on page 28. Vice President EXT 21 President Calls can only be transferred between extensions sharing the same line group. Line 7 and 8 are private and calls cannot be transferred to any other extension. = Line Connected PRV = Private Line 1 . While in the PROGRAM mode, press the button until the following screen appears: AUTO-MUTE 3 . Use the buttons to change the setting. AUTO-MUTE = Off : select SAVE? The chart below describes a system where all extensions have a private 4th line. EXT 11 EXT 12 EXT 13 EXT 14 EXT 15 EXT 16 EXT 17 EXT 18 EXT 19 EXT 20 EXT 21 EXT 22 L1 L2 L3 L4 L5 L6 L7 L8 L9 L10 L11 L12 L13 L14 L15 PRV PRV PRV PRV PRV PRV PRV PRV PRV PRV PRV PRV 16 : select : enter button to enter. 2 . Press the AUTO INTERCOM ANSWER If auto-mute of one extension is set to OFF and it receives a page from another extension, the page call becomes an automatically answered intercom call. 4 . Press SAVE to accept the setting. AUTO-MUTE = Off Programmed! AUTO-MUTE = On : select SAVE? 17 PROGRAMMING OPTIONS SETTING TONE/PULSE DIALING The factory default dialing mode is TONE. If your telephone company requires PULSE dialing, change this setting. If you use pulse dialing it is still possible to access tone services like bank by phone, etc. See TONE/PULSE MIXED DIALING on page 26. PROGRAMMING OPTIONS CHANGING HOLD REMINDER The 420 can be set to sound an alert tone when a call has been left on hold for more than 3 minutes. The default setting is HOLD REMINDER = ON. 1 . While in the PROGRAM mode, press the button until the following screen appears: HOLD REMINDER : select : enter button to enter. 3 . Use the buttons to change the setting. HOLD REMINDER = Off : select SAVE? 1 . While in the PROGRAM mode, press the button until the following screen appears: PROGRAMMING 3 . Use the buttons to change the setting. TONE/PULSE = Pulse : select SAVE? PROGRAMMING TONE/PULSE : select : enter button to enter. 2 . Press the 4 . Press SAVE to accept the setting. TONE/PULSE = Pulse Programmed! 2 . Press the 4 . Press SAVE to accept the setting. HOLD REMINDER = Off Programmed! TONE/PULSE = Tone : select SAVE? HOLD REMINDER = On : select SAVE? PROGRAMMING AREA CODES CHANGING THE FLASH DURATION The default FLASH is set to .6 seconds. This is suitable for most US telephone companies. Older PBX's and international telephone companies might require different timing. If PBX or flash features are not working properly, contact the telephone company or PBX manufacturer to obtain the correct FLASH TIME. FLASH TIME can be set from .1 seconds to 1.2 seconds in .1 second increments. The 420 can be programmed with six area codes: 1 "HOME" and 5 "LOCAL". The 420 will use these area codes to determine how to dial Caller ID numbers. LOCAL and HOME area codes will not be dialed when calling a number stored in a Caller ID record. When numbers are transferred from the Caller ID database to the DIRECTORY (see TRANSFERING A CALLER ID RECORD TO THE DIRECTORY on page 33) local and home area codes will NOT be transferred to allow correct dialing. If you must dial your home area code when dialing locally, program "000" as your home area code. 1 . While in the PROGRAM mode, press the button until the following screen appears: FLASH TIME : select : enter button to enter. 3 . Use the buttons to change the setting. FLASH TIME = 0.8 sec : select SAVE? 1 . While in the PROGRAM mode, press the button until the following screen appears: AREA CODES : select : enter button to enter. 3 . Use the numeric keypad to enter your HOME AREA CODE. HAC = 310 (Enter Digits) SAVE? 2 . Press the 4 . Press SAVE to accept the setting. FLASH TIME = 0.8 sec Programmed! 4 . Press SAVE to accept the setting. HAC = 310 Programmed! FLASH TIME = 0.6 sec : select SAVE? 18 2 . Press the HAC = (empty) : select : enter 5 . Repeat for up to 5 LOCAL AREA CODES. 19 PROGRAMMING OPTIONS RESETTING THE 420 The 420 can be reset to all factory default settings. The EXTENSION ID NUMBER is reset to 00. The factory defaults are as follows: LANGUAGE: ENGLISH TIME: 01:01 AM DATE: 01/01 DAY: SUNDAY EXTENSION ID: 00 ALL RINGERS: ON L1-L4 RINGERS: ON MSGW ON/OFF: Off, L1-L4 DELAY RING: OFF LINE USAGE: 1-4 ON PRIME LINE: L1 LINE GROUP: L04 AUTO MUTE: ON TONE/PULSE: TONE FLASH TIME: .6 seconds HOLD REMINDER: ON In addition, all AREA CODES, all CALLER ID RECORDS and all DIRECTORY entries will be deleted. NOTE: See page 44, Programming Tree, for additional Reset information. TELEPHONE OPERATION NEW CALL/MESSAGE WAITING INDICATOR OFF ­ There are no Voice Mail messages or new Caller ID records. ON SOLID ­ You have new CALLER ID records. FLASHING - You have new Voice Mail. VOICE MAIL If you subscribe to telephone company voice mail, the 420 supports the feature with Visual Message Indication (VMI). When new voice mail is received, the MESSAGE WAITING/NEW CALL indicator will flash and the display will indicate which line has received the new voice mail. When voice mail is reviewed and deleted, the light should automatically turn off. See the IDLE MODE display in the DISPLAY diagram on page 6. PROGRAMMING TURNING THE MESSAGE WAITING INDICATOR ON/OFF The light and display indication can be turned ON and OFF manually in the PROGRAM MODE. 1 . While in the PROGRAM mode, press the button until the following screen appears: MSGW ON/OFF : select : enter button to enter. 6 . Press SAVE to accept the setting. TELEPHONE LI MSGW ON/OFF =Off Programmed! 7 . Repeat for the other lines. 2 . Press the 1 . While in the PROGRAM mode, press the button until the following screen appears: RESET ALL : select : enter button to enter. L1 MSGW ON/OFF : select : enter 3 . Use the buttons to select the desired line. 2 . Press the OR 1.While in the IDLE mode, press ERASE. The LCD will display: ALL MSGW LIGHT ERASE: clear? 4 . Press the button to enter. RESET ALL ERASE: reset all LI MSGW ON/OFF =Off : select SAVE? 3 . Press ERASE to RESET. 5 . Use the buttons to change the setting. LI MSGW ON/OFF =Off : select SAVE? 20 2. Press ERASE again to turn the indicator off. ALL MSGW LIGHT Cleared! 21 Reset! TELEPHONE OPERATION LINE STATUS INDICATORS The status of each line is indicated with a LED in the LINE SELECT keys. Mode Idle In Use On Hold Ringing POT in Use Transfer This Extension Off Irregular Flash Slow Fast Regular Flash Slow Other Extension Off Solid Regular Flash Fast Regular Flash Fast TELEPHONE OPERATION MAKING TELEPHONE CALLS Incoming and outgoing calls can be made using the handset, headset or speakerphone modes. Switch between off-hook modes as follows: Handset to headset ­ press HEADSET. Handset to speakerphone ­ press SPEAKER. Headset to handset ­ lift the handset. Headset to speakerphone ­ press SPEAKER. Speakerphone to handset ­ lift the handset. Speakerphone to headset ­ press HEADSET. VOLUME CONTROL TELEPHONE Volume levels for each of the three off-hook modes and the telephone ringer can be independently set. Once set, the volume for each mode will be saved until a new setting is entered. Corded Handset: 4 levels Speaker: 8 levels Headset: 4 levels Ringer: 4 levels PRIME LINE When a line is set as the PRIME LINE, the 420 will attempt to seize this line when the phone is taken off-hook. If the PRIME LINE is not available when the phone goes off hook, the next available line will be selected. If all lines are in use, an error tone will be heard and no line will be seized. The PRIME LINE selection can be overridden simply by pressing the LINE SELECT button. If the line selected is free, the speakerphone will be automatically activated. If the line is in use, the line will not be seized. TELEPHONE OFF-HOOK VOLUME 1 . To change the volume level for each mode, press VOLUME + or VOLUME ­ when in that mode. RECEIVING TELEPHONE CALLS A call can be manually answered by pressing the LINE SELECT button for the ringing line. The speakerphone will turn ON and the call will be answered. If the phone is ringing and is taken off-hook without selecting a line, the ringing line will be answered. If more than one line is ringing, the calls will be answered in the order of the lines, one through four. If the phone is ringing and you do NOT wish to answer the call but wish to make an outgoing call, press the LINE SELECT button of a non-ringing line. 2. A tone will sound when the highest or lowest setting is reached. NOTE: There is no tone when the highest speaker volume level is reached. RINGER VOLUME 1. From the idle mode, press VOLUME + or VOLUME ­ until the desired ringer level is heard. RECEIVING CALL WAITING CALLS If you subscribe to Call Waiting and a call is received on a line in use for another call, you will hear a beep to indicate the presence of a Call Waiting call. If you subscribe to Call Waiting Caller ID, the Caller ID information will appear on the display. To answer the call waiting call, either press FLASH or enter the CENTREX call waiting command (for example 99) on the desk station. To simplify CENTREX operation, you can program the command into one of the feature keys. Refer to your CENTREX manual for the correct command sequence. 22 23 TELEPHONE OPERATION TRANSFERRING CALLS Calls answered at one extension can be transferred to any available extension in the system. TELEPHONE OPERATION MUTE Disables the microphone on the 420 handset, headset and speakerphone. This is useful for private conversations in the middle of a call. TO TRANSFER A CALL 1 . While off-hook, press TRANSFER followed by the extension to which the call is to be transferred. Transfer 11 CID:000/001 TO MUTE A CALL 1 . Press MUTE. 2 . The MUTE INDICATOR will light to indicate that the 420 has been muted. TO RELEASE MUTE 2 . The call will automatically be placed on hold at the transferring extension. 3 . Hang up. NOTES: If a call is transferred and not answered by the intended recipient, an alert tone will sound every 3 minutes (Hold Reminder is programmed ON). After 20 minutes without being answered, the call will automatically be dropped. If an extension number is not entered within 10 seconds, the call will remain on hold and the display will return to idle mode. 1 . Press MUTE. 2 . Mute is released and the call can be resumed. TELEPHONE FLASH/FEATURE Used to answer a call waiting call or to activate a telephone company feature. The FLASH command can be programmed into the one-touch FEATURE KEYS and the DIRECTORY dialing sequences. TELEPHONE ANSWER A TRANSFERRED CALL The extension receiving the transferred call will sound a fast ring. The line indicator for the transferred call will flash rapidly to inform the call recipient which line to pick up. 1 . If your phone rings the distinctive transfer ring, simply go off-hook to take the call. NOTE: Any extension can answer a transferred call by simply pressing the line select button for the call being transferred. If DND is activated at the extension to which a call is transferred, the recipient will not be disturbed and the call will not be transferred. REDIAL/LAST NUMBER REDIAL Automatically dials the last number called, up to 32 digits in length. 1 . Press REDIAL. 2 . The 420 will automatically go off-hook using the speakerphone. OR 1 . Go off-hook manually. 2 . Press REDIAL. HOLD Places the current call on HOLD. Both parties cannot hear each other when HOLD is engaged. TO PLACE A CALL ON HOLD The number stored in the Last Number Redial memory can be transferred to the Directory (see page 34) or a Feature Key (see page 36). 1 . Press HOLD. 2 . The LINE INDICATOR will flash (regular) to indicate that the call is on Hold. TO RELEASE A CALL ON HOLD AUTO REDIAL The 420 can automatically redial a busy number. It will make 10 attempts at 30 second intervals. 1 . Press REDIAL/AUTO REDIAL twice within 3 seconds. The AUTO REDIAL LED the handset. 1 . Press the flashing LINE button or pick up another phone on the same line. 2 . The call will be released from hold. Any 420 extension in a system can take a call off-hold. NOTES: If the Hold Reminder is programmed ON, an audible reminder will alert you that the call has been left on hold for more than 3 minutes. If a call has been on hold for more than 20 minutes, the unit will automatically disconnect the call. will flash and the speakerphone will go off-hook on the prime line (if available). The MUTE light comes on. 2 . To end the Auto Redial and talk to the party you are calling, press SPEAKER, HEADSET or lift NOTE: The LED will flash slowly between dialing attempts and rapidly during the actual dialing to alert you that the Auto Redial mode is active. 24 25 TELEPHONE OPERATION 3-WAY CALL CONFERENCING The 420 allows you to bridge a call between any two lines to establish a 3-way conference call. TELEPHONE OPERATION CALL PRIVACY ­ EXTENSION CONFERENCING Calls on any 420 extensions are private. Other 420 extensions cannot intrude on the call unless the extension user releases privacy. 1 . Initiate the first call. 2 . Place the first call on HOLD. 3 . Initiate the second call. 4 . Press CONFERENCE. You will now be talking to parties on both lines. 5 . To end the conference call simply hang-up. NOTE: In some instances where the two parties joined by the 420 are a long distance away from their telephone company's central office, these two far end parties might not hear each other very well. If this occurs frequently, it is recommended that the telephone company's 3-way calling service be used.* Call Waiting Caller ID records will not be displayed or logged during a 3-Way Conference Call. *Subscription to 3-way calling service is required. TO DEACTIVATE CALL PRIVACY (ALLOWING OTHERS TO JOIN CALL) 1 . While on a call, press the LINE SELECT key. A beep will sound indicating that privacy is released. 2 . The LINE STATUS LED for the released privacy call will remain lit on the other extensions, allowing others to join the call by simply pressing the LINE SELECT key. TO RESTORE CALL PRIVACY TELEPHONE TONE/PULSE MIXED DIALING This feature is useful if your telephone service is PULSE and you need to use TONE dialing to access a special service. This feature is only needed if you have programmed the TONE/PULSE setting to PULSE mode. 1 . Press the LINE SELECT key. A double beep will sound, indicating that privacy is restored. 2 . Any joined extensions will be dropped and the call will again be private. TELEPHONE Calls in progress on non-420 telephones common lines are not private and can be joined at any time by a 420 extension. 1 . Dial the telephone number and wait for the line to connect. 2 . Press TONE on the key pad to temporarily change from PULSE dialing to TONE dialing. 3 . Dial the tone numbers (such as automated menu choices). 4 . Hang up and the 420 automatically returns to the PULSE mode. PAGING AND INTERCOM The PAGING and INTERCOM features require that LINE 1 be common to all 420's in the system. NOTE: Only one paging or intercom call can be supported at one time. When the paging/intercom system is in use the INTERCOM indicator will light on all extensions in the system. DND ­ DO NOT DISTURB When DND is activated, the 420 will not ring for an intercom, transferred or regular telephone call. Likewise, the paging feature will also be muted allowing you to work undisturbed. PAGING ALL EXTENSIONS All extensions can be paged simultaneously by any 420 in the system. TO ACTIVATE DND 1 . Press PAGE ALL. The INTERCOM and SPEAKERPHONE indicators will light. 2 . Lift the handset, activate the headset or simply speak into the built in speakerphone microphone. 1 . Press DND to activate the feature. 2 . The DND LED will light on the button and DND indicating that the feature is ON. 3 . To end the page, hang-up the phone by pressing SPEAKER, HEADSET or return the handset will appear in place of EXT on the LCD, to the cradle. When another extension attempts to intercom or page an extension on which DND is active, the calling party will hear a fast busy tone. ANSWERING A SYSTEM WIDE PAGE When extension 12 intiates a system wide page, every idle 420 in the system will have the following display: PAGE ALL BY 12 CID:000/001 27