TABLE OF CONTENTS INITIAL SETUP Introduction ................................................ 3 Packing List ................................................. 3 Terms .......................................................... 3 420 Key Features ......................................... 4 420 Display ................................................. 6 Installing the Battery ................................... 6 TELEPHONE OPERATION New Call/Message Waiting Indicator ......... 21 Voice Mail .................................................. 21 Turning the Message Waiting Indicator On/Off .................................................... 21 Line Status Indicators ............................... 22 Volume Control ......................................... 22 Off-Hook Volume ................................... 22 Ringer Volume ....................................... 22 Making Telephone Calls ............................. 23 Prime Line ................................................. 23 Receiving Telephone Calls ......................... 23 Receiving Call Waiting Calls ...................... 23 Transferring Calls ...................................... 24 To Transfer a Call ................................... 24 Answer a Transferred Call ....................... 24 Hold ........................................................... 24 To Place a Call on Hold .......................... 24 To Release a Call on Hold ....................... 24 Mute .......................................................... 25 To Mute a Call ........................................ 25 To Release Mute .................................... 25 Flash/Feature ............................................. 25 Redial/Last Number Redial ........................ 25 Auto Redial ................................................ 25 3-Way Call Conferencing ........................... 26 Tone/Pulse Mixed Dialing .......................... 26 DND - Do Not Disturb ................................ 26 To Activate DND ..................................... 26 To Deactivate DND ................................. 26 Call Privacy - Extension Conferencing ....... 27 To Deactivate Call Privacy ...................... 27 To Restore Call Privacy .......................... 27 Paging and Intercom ................................. 27 Paging All Extensions ................................ 27 Answering a System Wide Page ................ 27 Paging a Single Extension ......................... 28 Answering a Single Extension Page .......... 28 Auto-Mute Off at Receiving Extension ... 28 Auto-Mute On at Receiveing Extension . 28 1 INSTALLATION Desk/Wall Mounting Bracket ....................... 7 Connecting the Telephone .......................... 7 Back Panel Connections .......................... 7 Side Panel Connections ........................... 7 Two RJ14 2- Line Telephone Jacks ......... 8 One RJ61 4-Line Telephone Jack ............ 8 INITIAL PROGRAMMING To Enter the Program Mode ................... 10 To Exit the Program Mode ..................... 10 Setting the Language ................................ 10 Setting the Time and Date ......................... 10 Setting the Extension ID ........................... 11 Setting Message Waiting Indicator On/Off 11 PROGRAMMING OPTIONS Turning the Ringers On or Off ................... 12 Change the Ringer Types .......................... 12 Setting the Delay Ring ............................... 13 Programming the Line Usage .................... 14 Setting the Prime Line ............................... 15 Programming Line Groups/Private Line .... 16 Setting Auto-Mute ..................................... 17 Auto Intercom Answer ........................... 17 Setting Tone/Pulse Dialing ........................ 18 Changing the Flash Duration ..................... 18 Changing Hold Reminder .......................... 19 Programming Area Codes .......................... 19 Resetting the 420 ...................................... 20 TABLE OF CONTENTS TELEPHONE OPERATION Room Monitor ........................................... 28 Making an Intercom Call ............................ 29 Answering an Intercom Call ....................... 29 Making an Intercom Conference Call ......... 29 INITIAL SETUP INTRODUCTION INITIAL SETUP ADDITIONAL FEATURES Programming the Feature Keys ................. 35 Dialing Using the Feature Keys .............. 35 Transferring a Number from LNR (Last Number Redial) to a Feature Key ............ 36 Using a Headset ........................................ 36 Power Failure Operation ............................ 36 Battery Low Indication .............................. 36 Troubleshooting ........................................ 37 Programming Tree ..................................... 39 FCC Requirements ..................................... 45 Congratulations! You have purchased the 420, a versatile fully featured 4 line telephone. The 420 is designed to work as a system phone when used with additional 420 telephones. As a system, the 420 supports advanced telephone features such as intercom, paging and call transfer. Up to twelve 420s can be connected as a system. Plan your system before you install the telephones, remembering the following requirements: Each 420 in the system must be assigned The 420 telephones communicate over a unique EXTENSION NUMBER. Valid the wire on line 1. Line 1 must be numbers are from 11 ­ 22. common to all 420 telephones for the system features to operate. If multiple extensions will be installed, install and program the extension The total length of telephone wiring numbers one at a time. connected to line 1 should not exceed 600 feet. The 420 is designed to support telephone company features, including CENTREX. Caller ID and Call Waiting Caller ID and other telephone company features require subscription to these services. NOTES: You must subscribe to the combined service of Call Waiting and Call Waiting Caller ID to use the Call Waiting Caller ID feature. Check with your local telephone company for service availability. DSL service on line 1 or 2 may interfere with system communications. Use line 3 or 4 for DSL. CALLER ID Caller ID ..................................................... 30 The Caller ID Display ................................. 30 Viewing Caller ID Information .................... 30 Viewing Caller ID Information of an Incoming Call ..................................... 30 Viewing Caller ID Information of Simultaneous Incoming Calls ............ 30 Call Waiting Caller ID ................................. 30 Stored Caller ID Records ........................... 31 Viewing Stored Caller ID Records .......... 31 Information Other than the Caller's Name and Number may be Displayed ........... 31 Dialing Using Caller ID Records ................. 31 Deleting Caller ID Records ......................... 32 Deleting an Individual Caller ID Record . 32 Deleting All Caller ID Records ................ 32 PACKING LIST Please take a moment to locate and identify the components shipped with your Telephone. Enclosed within the packaging: Executive Telephone Set 2 Telephone Line Cords (long) 3 Feature Key Index Cards; Handset 1 Line Cord (short) 1 installed, 2 spares Owner's Guide Handset Cord Desk/Wall Mount Bracket AC Adapter DIRECTORY Directory .................................................... 32 Creating a New Directory Entry .................. 32 Transferring a Caller ID Record to the Directory ................................................ 33 Locating a Directory Record ...................... 33 To Scroll through the Alphabetical List of Directory Records .............................. 33 Locating a Directory Record (by Jumping) ...................................... 33 Dialing a Directory Number ....................... 33 Deleting Directory Records ....................... 34 Deleting an Individual Directory Record 34 Deleting All Directory Records ............... 34 Transferring a Number from LNR (Last Number Redial) to the Directory ............ 34 2 TERMS CID ­ Caller Identification or Caller ID. EXTENSION ­ An individual 420 telephone having a unique extension number. IDLE MODE ­ Extension not is use. OFF-HOOK - Going "off-hook" refers to lifting the handset, activating the speakerphone or pressing the headset button for the purpose of making or answering a call. When the phone is successfully taken off-hook, a telephone line will be "seized" in which either an incoming call is answered or a dial tone heard. VMI ­ Visual Message Indication. POT ­ "Plain old telephone" refers, in so far as this manual is concerned, to a non 420 type telephone. A POT can be connected to any line shared by a 420 system, but cannot utilize the 420 system features such as intercom, paging or call transfer. SYSTEM ­ Up to twelve 420 telephones connected with a common line 1, each having a unique extension number between 11 and 22. 3 420 KEY FEATURES CALLER INITIAL SETUP 420 KEY FEATURES LCD Large multi-function Liquid Crystal Display indicates telephone status and displays CALLER ID and DIRECTORY records, page 6. INITIAL SETUP Used to view Caller ID information when more than one line is ringing. PROGRAM Used to enter the program mode, page 10. DND - DO NOT DISTURB Silences the call and intercom ringers, page 26. NEW CALL/MESSAGE WAITING INDICATOR Indicates new Caller ID data or new telephone company voice mail, page 21. NAVIGATION KEYS Used to navigate CALLER ID records, DIRECTORY records and Programming options. DIRECTORY Accesses the DIRECTORY database, page 32. SAVE Used to program or change settings. END Used to exit a mode. ERASE Used to erase Caller ID or Directory records. MSGW LIGHT CLEAR Used to clear MESSAGE WAITING indicator. CALLER ID Accesses the CALLER ID database, page 31. CONFERENCE Initiates 3-Way conference calls, page 26. DIAL Used to dial CALLER ID and DIRECTORY numbers, pages 31-33. TRANSFER Calls can be transferred from one 420 extension to another. REDIAL/LAST NUMBER REDIAL Automatically dials the last number called, page 25. FLASH/FEATURE Used to access telephone company features, page 25. AUTO REDIAL Automatically dials the last number called up to 10 times at 30 second intervals, page 25. PAGE ALL Page all 420 stations simultaneously, page 27. PAUSE PAGE Page individual 420 stations, page 28. Allows a pause to be inserted in a dialing sequence, page 32. FEATURE KEYS VOLUME KEYS Adjust the handset, headset, speakerphone or ringer volume levels, page 22. Store multi-function autodial numbers, page 35. LINE SELECT KEYS Allows manual selection of lines 1, 2, 3 or 4, page 23. INTERCOM Call other 420 stations without using an outside line. LINE STATUS INDICATORS Shows status of telephone lines at a glance, page 22. HEADSET Answer or make calls without lifting the handset, page 36. SHIFT HOLD Places or releases a call on hold, page 24. Programs and dials Feature Keys, page 35. MUTE Turns off the 420 microphone. The receiver stays on and calling party can still be heard, page 25. SPEAKER(PHONE) Answer or make calls hands free, page 23. 4 5 INITIAL SETUP 420 DISPLAY INITIAL SETUP INSTALLATION DESK/WALL MOUNTING BRACKET INITIAL SETUP IDLE MODE The 420 desk/wall bracket is factory configured in the DESK position. To convert to wall mounting, slide the bracket as shown. Rotate and replace the bracket in the WALL position. Install two screws into the wall using the template as a guide. Purchase wood screws, round head, brass, size #10, 1/4 inch in length. Thread the telephone line cords through the channel on the bottom of the unit. CALLER ID DISPLAY Desk Mount Wall Mount CONNECTING THE TELEPHONE *NOTE: The Record Number will only appear when reviewing Caller ID Records. BACK PANEL CONNECTIONS IN-USE DISPLAY INSTALLING THE BATTERY The 9 volt battery (not included) is required for the telephone to operate when there is a power failure. Use alkaline battery only. See POWER FAILURE OPERATION on page 36. SIDE PANEL CONNECTIONS 1 . Remove the screw securing the battery compartment cover. 2 . Open the battery compartment cover by pressing the tab. 3 . Install the battery as shown. 4 . Replace the battery compartment cover and tighten the screw. 6 7 INSTALLATION CONNECTING THE TELEPHONE (cont.) INITIAL SETUP INSTALLATION CONNECTING THE TELEPHONE (cont.) INITIAL SETUP 1 . Connect the 420 to the telephone wall jacks as shown in the illustrations below. 2. Connect the handset cord. 3. Connect the power adapter. Make sure that the outlet into which you plug the AC adapter is not controlled by a wall switch. 4. When power is connected, the display will indicate initialization. This process will take about 8 seconds. 5. The initial display will appear. The default extension ID is 22. 01/01 01:01A EXT 22 CID: 000/000 NOTE: If more than one extension in a system is assigned the same ID number, the phone will beep continuously. Press PROGRAM to r ...