User's Guide SPORTSTER VOICE 33.600 and 28.800 Faxmodem U.S. Robotics and the U.S. Robotics logo are registered trademarks of U.S. Robotics. Any trademarks, trade names, service marks, or service names owned or registered by any other company and used in this manual are the property of their respective companies. © 1996 by U.S. Robotics. 7770 North Frontage Road Skokie, IL 60077-2690 All Rights Reserved This manual covers installation and operating instructions for the following U.S. Robotics modems: · Sportster Voice 33.600 and 28.800 Faxmodem This product complies with the Low Voltage Directive (LVD) and Electromagnetic Compatibility (EMC) directive. ii 7DEOHRI&RQWHQWV Introduction to U.S. Robotics.............................................................. 1 Introduction to Modem Technology ................................................... 2 Features ............................................................................................. 3 External Modem Installation ............................................................... 5 Internal Modem Installation ................................................................ 8 Communications Software ............................................................... 13 Troubleshooting................................................................................ 16 U.S. Robotics Online Resources...................................................... 21 Glossary ........................................................................................... 24 Quick Reference .............................................................................. 34 S-Registers.......................................................................... 47 Warranty........................................................................................... 55 iii 865RERWLFV7KH,QWHOOLJHQW&KRLFHLQ,QIRUPDWLRQ $FFHVV Congratulations! You have just purchased the Sportster Voice faxmodem. Since 1976, U.S. Robotics has grown to become a key manufacturer and developer of information access technology. U.S. Robotics' advanced technology allows you to use your faxmodem to open up a new world of information access. As an innovator in the data communications field, U.S. Robotics has a history of bringing the latest technology to market at an affordable price. U.S. Robotics owns the core technology, known as the data pump, that works in its access products. This allows U.S. Robotics to bring new technologies and features to market faster and at a lower cost while passing the savings on to you. For more information on U.S. Robotics, visit the U.S. Robotics World Wide Web Home Page at: http://www.usr.com 1 :HOFRPHWRWKH:RUOGRI,QIRUPDWLRQ$FFHVV A modem is a computer peripheral that allows you to connect and communicate with other computers via telephone lines. Modems allow you to combine the power of your computer with the global reach of the telephone system. Because ordinary telephone lines cannot carry digital information, a modem changes the digital data from your computer into analog data, a format that can be carried. In a similar manner, the modem receiving the call then changes the analog signal back into digital data that the computer can digest. This shift of digital data into analog data and back again allows two computers to "speak" with one another. Called modulation/ demodulation, this transformation of signals is how the modem received its name. With a modem and a standard telephone line, you can send faxes to the office or important customers without leaving your computer. And with an online or internet connection, you can share recipes with fellow gourmets, catch up on the latest news, view a weather map from Singapore, keep in touch with distant friends by electronic mail, surf the World Wide Web and much more. 2 )HDWXUHV Data Communications Your modem offers a range of internationally accepted standard modulation methods and protocols. It utilizes hardware-based V.42/MNP 2-4 error control and V.42 bis/ MNP 5 data compression. Your modem will transmit at speeds up to 33.600 bps with throughput to 115.200 bps. Also, it is universally compatible with the following standards: V.34, V.FC, V.32 bis, V.32, V.22 bis, Bell 212A/V.22, V.23, V.25 and Bell 103/V.21 modems. Fax Capability You can use your modem with Class 1 or Class 2.0 fax software to exchange faxes with Group 3 fax machines worldwide at speeds up to 14.400 bps. Plug and Play Plug and Play allows a computer to configure the modem's settings automatically. Your computer sets the optimal configuration for the modem and your software applications automatically adjust to that configuration. Once your system sets the configuration, it will use this configuration every time you turn on your machine. 3 Speakerphone You can use your new Sportster as a full-duplex speakerphone without the echoing sound of some speakerphones. The full-duplex feature allows you to speak at the same time as someone on the other end without losing any sound quality. This affords you all the convenience of a speakerphone without the extra hardware and cords for the home or office. External modems have built-in microphones and you can attach a microphone and speaker to the internal models. Personal Voice Mail With Personal Voice Mail, your modem is a full-featured messaging system offering business-quality voice mail features in the convenience of your home or office. Using this feature, you can send voice greetings and record voice messages like a standard answering machine with several "voice mailboxes" on one system. You can even access your voice messages remotely. Your modem will autodetect incoming fax/voice/data calls and provides fax-on-demand services you can tailor to your needs. 4 ([WHUQDO0RGHP,QVWDOODWLRQ Getting Started This chapter will walk you through the installation of your external modem with your personal computer. Before getting started, make sure that you have the following items: · Modem · Serial Cable · Data/Fax/Voice software and Manual · RJ11 phone cord · Power Adapter · Telephone plug · Analog (Standard) Telephone Jack · This Guide There are two parts to installation: software and hardware. Software allows you to communicate with your modem so that you can send and receive data and faxes, as well as activate voice features. Software installation is discussed in your communications software manual. Hardware is the modem itself, which will be connected to your computer by the serial cable. 5 Hardware Installation Steps Before you begin the modem installation, turn off your computer and any attached devices, such as a printer. Follow these steps to install your modem. Refer to the drawing below of the back panel. 1. Connect the serial cable to the modem and to the computer. When looking for your serial port label on the back of your computer, select COM, MODEM, RS-232, or SERIAL. Do NOT select AUX, GAME, LPT, or PARALLEL. Note which serial port you selected. This information will be necessary when installing your communications software. 2. Plug the power adapter into the power jack and into a standard wall outlet. with a wall plug icon on the bottom of the 3. Plug one end of the phone cord into the telephone jack (labeled case) and the other end into a phone wall jack. 4. If you wish to use your modem and phone through the same phone wall jack, plug your phone's cord into the modem's other jack (labeled with a phone icon on the bottom of the case). (Country Specific) 5. You can also use the speaker jack if you have your own next page and consult your software manual. speaker. For more information, see the Volume Power on/off To computer To power To wall To phone source To speaker jack 6 Speaker Attachment An optional 8 ohm speaker or headset can be connected to the 3.5 mm speaker jack located on the back of your Sportster. This accessory may provide higher sound quality, but it is not necessary to utilize your voice features. Microphone The microphone that is built into your modem is located on the front panel. Installing your Software 1. Insert the software diskette included with your modem or other software, consult its own manual for installation procedures. 2. 3. From Program Manager, choose File. Then choose Run and Once the software is installed, enter the software group and click another modem software disk. If using type a:\install and press . on the application icon. You have successfully finished installing your modem and software. 7 ,QWHUQDO0RGHP,QVWDOODWLRQ Getting Started This chapter will walk you through the installation of your internal modem. Before getting started, make sure that you have the following items: · Modem · Data/Fax/Voice software and Manual · RJ11phone cord · Telephone plug · Analog (Standard) Telephone Jack · Phillips Head Screwdriver or 1/4" Hex Screwdriver · This Guide Also, be sure that you have an available 8- or 16-bit expansion slot in your computer. Installation There are two parts to the installation of your modem: hardware and software. Hardware is the modem itself, which will be installed inside of your computer. Your modem should be installed before your software. Software allows you to communicate with your modem so that you can send and receive faxes, call an online service to access e-mail, call a local Bulletin Board (BBS), or surf the Internet via the World Wide Web. Software installation is discussed in your communications software manual. 8 Plug and Play Feature Your new modem features Plug and Play installation, the fastest, easiest way to add new devices to your PC. Plug and Play allows a computer to configure the modem's settings automatically. Your computer sets the optimal configuration for the modem and your software applications automatically adjust to that configuration. Most operating systems, including Windows 95, support Plug and Play. Configuring your new modem with Windows 95 is addressed near the end of this chapter. Consult your software manual or computer manufacturer to see whether your system supports the Plug and Play features. Once your system sets the configuration, it will use this configuration every time you turn on your machine. In order to activate the Plug and Play feature with your modem, you must take off all the contacts on the COM port and IRQ jumpers on the modem. You will be able to tell which COM port your modem has been set to by having your communications software search for the COM port. Later sections of this chapter will explain how to locate and change the COM port and IRQ settings. Locating the Jumpers Using the drawing of the modem to the right, find where the COM port and IRQ jumpers are located on your modem. COM IRQ 0 1 SEL 23457 9 If You are Using Plug and Play... Take off all of the connections on the COM port and IRQ jumpers. Your jumpers should look like the following illustration. 0 1 CO M L 2 3 IR Q SE 4 5 7 If You are NOT Using Plug and Play... Your modem was shipped with jumpers set at COM 2 and IRQ 3. See the figure in the section titled Locating the Jumpers. To change the settings on your modem, lift the black plastic pieces and place them on the contacts to match the desired settings. The settings are as follows: 0 1 SE COM 1 COM 2 L 0 1 SE L 0 1 SE COM 3 COM 4 L 0 1 SE L To change the settings on your modem, lift the black plastic pieces and place them on the contacts to match the desired settings. The settings are as follows: The following is a list of recommended combinations of COM port and IRQ settings when not using Plug and Play: COM 1, IRQ 4. COM 2, IRQ 3 COM 3, IRQ 4. COM 4, IRQ 3 10 Installing the Modem 1. Before installing your modem, write your modem's serial number here:________________________. bar code on the modem and on the 2. (You can find the serial number on the white sticker under the outside of the box.) 3. Turn off and unplug your computer and any peripheral devices, such as a printer. necessary, to see which rear panel 4. Remove the computer's cover. Refer to the computer manual, if screws to remove before sliding the cover off. 5. Unscrew and remove the solid bracket at the back of any available expansion slot. gold leads on the modem board's edge 6. Insert the modem board into the slot you have chosen with the firmly in the slot's groove. 7. Once the modem is in place, screw the bracket at the back of panel. This ensures that the modem board is firmly in place. 8. Replace the computer cover and all its screws. Reattach all the modem firmly to the computer's rear cables and power cords. 9. If you currently have a phone plugged into the wall jack, disconnect it. Plug one end of the phone cable that came with the modem into the TELCO jack at the rear of the modem. Plug the other end of the cable into the wall jack. 11 Configuring with Windows 95 After removing all the connectors from the modem's jumpers and installing the modem, turn your comput ...