User manual US ROBOTICS 002605-00

This manual covers installation and operating instructions for the following U.S. Robotics modems: · Sportster Voice 56K internal and external modems U.S. Robotics, the USRobotics logo, and Sportster are registered trademarks and Connections, Total Control, Courier, RapidComm, x2, and the x2 logo are trademarks of U.S. Robotics. Windows is a registered trademark of Microsoft Corp. CompuServe is a registered trademark of CompuServe Inc. America Online is a registered trademark of America Online Inc. Any other trademarks, trade names, service marks, or service names owned or registered by any other company and used in this manual are the property of their respective companies. © 1997 U.S. Robotics 7770 North Frontage Road Skokie, IL 60077-2690 All Rights Reserved IMPORTANT! This modem is 56Kbps capable. However, current FCC rules limit download speeds to 53Kbps. See page 3 for details. TABLE OF CONTENTS U.S. Robotics: The Intelligent Choice in Information Access Welcome to x2 Information Access Product Features Read This First! Part I - Internal Modem Installation Section A: Internal Modem Installation with Windows 3.x A Word about COM Ports and IRQs How to Use ComTest to Determine Your Modem's Settings What to Do with ComTest's Recommendation How to Change the Factory Settings How to Insert the Modem Installing RapidComm Voice with the Setup Wizard Sending Your First Fax Section B: Internal Modem Installation with Windows 95 Plug and Play Installation How to Prepare for Plug and Play Installation How to Insert the Modem How to Move Through the "New Hardware Found" Screens Installing RapidComm Voice with the Setup Wizard ii 1 2 4 6 6 7 8 9 13 16 17 24 37 40 40 41 42 46 49 TABLE OF CONTENTS Sending Your First Fax Part II - External Modem Installation Section A: External Modem Installation with Windows 3.x How to Determine Which Serial Cable to Buy How to Hook Up the Modem Installing RapidComm Voice with the Setup Wizard Sending Your First Fax Section B: External Modem Installation with Windows 95 How to Determine Which Serial Cable to Buy How to Hook Up the Modem How to Move Through the "New Hardware Found" Screens Installing RapidComm Voice with the Setup Wizard Sending Your First Fax Part III - Beyond Setup Section A: Installing Other Fax/Data/Voice Software Type of Modem Initialization String Flow Control UART (External Modems Only) Section B: Troubleshooting and Online Help Resources iii 63 66 67 67 69 70 83 86 86 88 89 92 106 109 110 110 110 111 111 112 TABLE OF CONTENTS Internal Modem Users Only If You Are Running DOS 6.0 or Higher Online Help Resources Are You Still Having Problems? If You Must Return the Modem to Us RapidComm Voice Troubleshooting Tips A Note to Users with Older Versions of RapidComm on Their Systems Section C: Glossary Section D: Technical Quick Reference Front Panel Lights Command Summary DIP Switches (Modems with DIP Switches Only) S-Registers The Serial Interface Section E: Regulatory Information Manufacturer's Declaration of Conformity Caution to the User IC (Canada) UL Listing/CUL Listing Connecting to the Telephone Company iv 118 118 119 123 123 124 125 126 139 140 141 156 158 169 171 171 172 172 173 173 TABLE OF CONTENTS Fax Branding Radio and Television Interference For Canadian Modem Users Limited Warranty Index 173 174 175 179 181 v U.S. ROBOTICS: THE INTELLIGENT CHOICE IN INFORMATION ACCESSTM C ongratulations! You have just purchased the Sportster® Voice 56K faxmodem. Since 1976, U.S. Robotics has grown to become a key manufacturer and developer of information access technology. U.S. Robotics' advanced technology allows you to use your faxmodem to open up a new world of information access. And now you can take advantage of the highest transfer rates available today with our new x2TM technology! As an innovator in the data communications field, U.S. Robotics has a history of bringing the latest technology to market at an affordable price. U.S. Robotics owns the core technology, known as the data pump, that works in its access products. This allows U.S. Robotics to bring new technologies and features to market faster and at a lower cost while passing the savings on to you. Be sure to read the following section to learn more about the latest U.S. Robotics breakthrough, x2 technology. Your new Sportster takes advantage of this technology to make connecting over analog lines faster than ever before. For more information on U.S. Robotics, visit the U.S. Robotics World Wide Web Home Page at: http://www.usr.com. 1 WELCOME TO X2TM INFORMATION ACCESS However, due to FCC rules which restrict power output of your service provider's modems, current download speeds are limited to 53Kbps. This modem is easily upgradable to new features and enhancements as they become available. An integrated end-to-end solution from the leader The latest breakthrough in online communications Until now, 33.6 Kbps was thought to be the practical limit for speed over standard phone lines. Now, x2 shatters that barrier, to bring you download speeds of up to 56 Kbps. 2 U.S. Robotics is well positioned to bring you x2 technology. Our Sportster modems are the world's number one seller, and our Total ControlTM and CourierTM product lines are favored by many Internet service providers. This widespread acceptance allows U.S. Robotics to offer x2 technology to virtually anyone. WELCOME TO X2 INFORMATION ACCESS Taking advantage of the modern telephone network x2 technology uses the increasingly digital telephone network to bring you faster downloads, by eliminating the analog-to-digital conversion in the downstream path. x2 takes advantage of the typical network configuration found when an analog subscriber connects to a digitally connected server. Because it bypasses the analog-to-digital conversion in the downstream path, x2 can use nearly all of the available 64K network bandwidth. (Upstream data, typically less speed sensitive, travels at the standard V.34 rate.) The result is a completely new kind of transmission technique. Based on "encoding" rather than "modulation," it can give you download speeds that you never thought possible. What's more, with standard V.42 bis compression, x2 can download at speeds up to a blistering 115.2 Kbps. The new standard for online speed U.S. Robotics has already submitted x2 to the ITU-T standards committee for acceptance as the next online standard. For more information on U.S. Robotics' x2 technology, see our World Wide Web page at http://x2.usr.com. 3 PRODUCT FEATURES Your new x2 modem provides many advanced features. Here are just a few: MNP 2-5 V.34+ Link Rates 4800, 7200, 9600, 12000, 14400, 16800, 19200, 21600, 24000, 26400, 28800, 31200, 33600 Fax Modulation Schemes ITU-T V.17 ITU-T V.29 ITU-T V.27ter ITU-T V.21 Modulation Schemes x2 technology ITU-T V.34+ ITU-T V.34 ITU-T V.32bis ITU-T V.32 ITU-T V.22bis ITU-T V.22 ITU-T V.23 Bell 212A ITU-T V.21 Bell 103 V.32bis Link Rates 4800, 7200, 9600, 12000, 14400 Fax Standards EIA 578 Class 1 FAX EIA 592 Class 2.0 FAX Additional Link Rates 300, 1200/75 (V.23), 1200, 2400 Front Channel Link Rates 33333, 37333, 41333, 42666, 44000, 45333, 46666, 48000, 49333, 50666, 52000, 53333, 54666, 56000, 57333 Fax Link Rates 2400, 4800, 7200, 9600, 12000, 14400 Back Channel Link Rates 14400, 16800, 19200, 21600, 24000, 26400, 28800, 31200 Error Control and Data Compression Schemes ITU-T V.42 ITU-T V.42bis 4 PRODUCT FEATURES Speakerphone With the addition of an inexpensive set of externally powered speakers, your new Sportster Voice modem provides all the convenience of a full-duplex speakerphone. Unlike many half-duplex speakerphones, your Sportster allows you to converse normally without annoying echoes and distortion. Simply plug the speakers into the SPEAKER jack on the modem and you're ready to go. With Personal Voice Mail, you can record custom greetings, receive messages, and set up multiple voice "mailboxes". You can even access your voice messages remotely. Your modem will automatically detect incoming fax/voice/data calls and route them appropriately. The included fax-on-demand feature allows callers to select information from a list and have it automatically faxed to them. Personal Voice Mail Personal Voice Mail turns your modem into a full-featured messaging system. Enjoy the convenience of professional voice mail in your home or office for a fraction of the cost. If you have an internal modem and are using the Windows 3.x operating system, start at 5 PART I - INTERNAL MODEM INSTALLATION READ THIS FIRST! Part I, Section A: Internal Modem Installation with Windows 3.x (page 7). If you have an internal modem and are using the Windows 95 operating system, start at Part I, Section B: Internal Modem Installation with Windows 95 (page 40). If you have an external modem and are using the Windows 3.x operating system, start at Part II, Section A: External Modem Installation with Windows 3.x (page 69). If you have an external modem and are using the Windows 95 operating system, start at Part II, Section B: External Modem Installation with Windows 95 (page 89). Section A: Internal Modem Installation with Windows 3.x (page 7) Section B: Internal Modem Installation with Windows 95 (page 40) This part of the manual covers the installation of your internal Sportster and the accompanying fax/data/voice software. The instructions are provided for both Windows 3.1/ 3.11 (hereafter jointly referred to as Windows 3.x) and Windows 95 users. Please refer to the section dealing with the operating system you use. The two sections are: 6 SECTION A: INTERNAL MODEM INSTALLATION WITH WINDOWS 3.X You'll need these items from your Sportster box: THIS FIRST SECTION WILL WALK YOU THROUGH THE STEPS INVOLVED IN CONNECTING YOUR SPORTSTER TO YOUR COMPUTER. modem phone cord HARDWARE SOFTWARE TESTING Connections CD manual microphone Plus: a screwdriver (not included) 7 PART I: SECTION A: INTERNAL MODEM INSTALLATION WITH WINDOWS 3.X A Word about COM Ports and IRQs Most computer accessories -- a mouse, sound card, enhanced graphics card, scanner, etc. -- require a special connection through which they can communicate with the computer. For an internal modem, it'scalled a communications (COM) port. Most computers have 1 or 2 COM ports but can have up to 4. On an internal modem, the COM port is represented by the modem itself. Each COM port uses an IRQ (interrupt request). An accessory uses an IRQ to get the attention of your computer's CPU (central processing unit) so that the accessory can perform a task. The computer stops what it's doing, depending on the priority of the request, to help the accessory perform its task. When two accessories share an IRQ, it's like two people asking different questions in unison to a third person. Just as the person being asked the two questions cannot understand either request, a computer can lock up or otherwise fail to communicate properly with your modem when there is an IRQ conflict. 8 PART I: SECTION A: INTERNAL MODEM INSTALLATION WITH WINDOWS 3.X D KEY POINT: Accessories cannot share COM ports and should not share IRQs. When accessories try to share settings, they will either not work properly or not work at all. This section of the manual will help you understand the COM/IRQ settings on your new Sportster. U.S. Robotics has set your Sportster to use COM 2 and IRQ 3. This is the industry standard for modem settings. In most cases, these settings will work. In some instances, however, these settings are already being used by another accessory, such as a sound card or another COM port. We recommend that you run the ComTest program (on the Connections CD) to determine what settings your modem should use. NOTE: Some communications software programs require a particular setting for your modem. (RapidComm Voice, which shipped with your modem, does not.) If you wish to use a program other than RapidComm Voice, now is a good time to read that software's manual to determine what setting is required. How to Use ComTest to Determine Your Modem's Settings 1. Insert your Connections CD into your CDROM drive. 2. In the Windows Program Manager, select Run from the File menu. Enter the file name as d:\comtest.exe. This starts ComTest, 9 PART I: SECTION A: INTERNAL MODEM INSTALLATION WITH WINDOWS 3.X the program that determines which COM ports and IRQs are available for use by your modem. 3. The screen at the top of the next page appears when ComTest starts. · If there is a modem in your computer which you are replacing with your new Sportster, you need to go to "Testing an Installed Modem" on page 13 to determine which options to select so that ComTest can detect what the older modem's COM and IRQ settings are. · If a modem is not currently installed in your computer, choose the Recommend settings for a new modem option. 4. Then click on the Next button. If it's not already selected, choose the Internal Modem option. Then click on the Next button. 10 PART I: SECTION A: INTERNAL MODEM INSTALLATION WITH WINDOWS 3.X 5. If you have a free setting, you will see a screen like this. Click on the Next button. If you DO NOT have a free setting, you will see a screen like this. COM2/IRQ3 is free in this example. ComTest might instead recommend COM1/IRQ4, COM3/IRQ4, or COM4/IRQ3 for your modem. Write down the settings you're given in the spaces provided on the first page of this manual. You'll need to know the settings later. Click on the Finish button to exit ComTest. Go to "What to Do with ComTest's Recommendation" on page 14. 11 PART I: SECTION A: INTERNAL MODEM INSTALLATION WITH WINDOWS 3.X 6. When you see this screen, click on the Finish button to exit ComTest. screen until you see the screen that tells you "Testing is complete." This screen will also tell you which COM and IRQ settings your present modem is using. These are the settings you want to use for your new Sportster. Write the settings down in the spaces provided on the first page of this manual. Turn off your computer and remove your present modem. · If your present modem is using COM2/IRQ3, go to "How to Insert the Modem" on page 19. · If your present modem uses settings other than COM2/IRQ3, go to "How to Change the Factory Settings" on page 17. Go to "What to Do with ComTest's Recommendation" on page 14. Testing an Installed Modem If there is a modem already installed in your computer, you can determine its COM and IRQ settings by selecting the Test an installed modem option. Follow the instructions on 12 PART I: SECTION A: INTERNAL MODEM INSTALLATION WITH WINDOWS 3.X What to Do with ComTest's Recommendation NOTE: If your communications software requires a setting for your modem that ComTest does not recommend, there is a good chance that the setting is being used by another device in your system. To find out how to free that setting in your system, consult your computer manufacturer's manual. If the communications software requires COM2/IRQ3, go to "How to Insert the Modem" on page 19. If the communications software requires different settings, go to "How to Change the Factory Settings" on page 17. If ComTest recommended COM1/IRQ4 You will have to change the factory settings on your modem. Write "COM1" and "IRQ4" in the spaces provided on the first page of this manual. Go to "How to Change the Factory Settings" on page 17. If ComTest recommended COM2/IRQ3 You can insert the modem, as is, into your computer. Write "COM2" and "IRQ3" in the spaces provided on the first page of this manual. Go to "How to Insert the Modem" on page 19. 13 PART I: SECTION A: INTERNAL MODEM INSTALLATION WITH WINDOWS 3.X If ComTest recommended COM3/IRQ4 or COM4/IRQ3 Do not use either of these settings. While the COM port part of the setting is acceptable (ComTest only recommends COM ports that are not being used), the IRQ part of the setting is not acceptable. When ComTest recommends either COM3/IRQ4 or COM4/IRQ3, the IRQ in the setting is being used by another accessory. You could use the suggested IRQ for the modem, but you run the risk that the modem and/or the other accessory sharing the IRQ might not work properly. If you do not have a sound card, use COM3/IRQ5. Write "COM3" and "IRQ5" in the spaces provided on the first page of 14 this manual. You will have to change the factory settings on your modem. Go to "How to Change the Factory Settings" on page 17. If you do have a sound card, use COM2/IRQ3. To use this setting, you have to first disable your computer's second serial port (COM2). This is a pronged socket on the back of your computer. Go to your computer manufacturer's manual. · Find out which of the sockets on the back of your computer is the second serial port. · If you have something plugged into that port, find out if you can plug it in somewhere else. Any accessory plugged into that port after the port has been disabled will not work. · Find out how to disable the COM port. PART I: SECTION A: INTERNAL MODEM INSTALLATION WITH WINDOWS 3.X · Then return to this point in this manual to continue. After disabling COM2, you can use the COM2/IRQ3 setting. Write "COM2" and "IRQ3" on the first page of this manual and go to "How to Insert the Modem" on page 19. If ComTest tells you that You do not have any available COM ports and/or IRQs We recommend you disable COM1 or COM2. When you disable one of these COM ports, you can use it and its default IRQ for your modem. Go to your computer manufacturer's manual. · Find out which socket is COM1 and which is COM2. · If nothing is plugged into either port, you can disable either of the ports. Your computer manufacturer's manual will tell you how to disable the COM port. · If one of the ports is being used by an accessory, choose the unused port. Note if the port is COM1 or COM2. This is the port you should disable for your modem. · If both ports are being used, you may be able to attach one of the accessories elsewhere so that you can disable that COM port for use by your modem. The accessory will not work once its port is disabled. If you've disabled COM1, you can now use the COM1/IRQ4 setting. Write this setting down on the first page of this manual. Go to "How to Change the Factory Settings". If you've disabled COM2, you can now use the COM2/IRQ3 setting. Write this setting 15 PART I: SECTION A: INTERNAL MODEM INSTALLATION WITH WINDOWS 3.X down on the first page of this manual. Go to "How to Insert the Modem" on page 19. How to Change the Factory Settings (NOTE: If ComTest recommended COM2/IRQ3 for your modem, you can skip this section.) 1. Always touch an unpainted metal part of your computer (the back is usually unpainted) to discharge static electricity before handling the modem. Static can damage your modem. 2. Take the modem out of its plastic bag. 3. Find the COM port and IRQ shunts (small black plastic pieces) on your modem. They should be in roughly the area indicated in the following illustration. 4. To change the COM port and IRQ settings, you must move the shunts on the COM port and IRQ pins. To do this, lift the shunts off the pins. 16 PART I: SECTION A: INTERNAL MODEM INSTALLATION WITH WINDOWS 3.X TIP: Grasp the shunts with a tweezers or needle-nosed pliers. DO NOT grasp too firmly, as you may crush the shunts. If a shunt seems stuck, gently rock it back and forth as you lift. Do not touch any other part of the modem or your computer with the tweezers/pliers. 5. · Unlike most COM port settings, the IRQ setting involves only one shunt. Simply move the shunt to the pin labeled with the IRQ you want. How to Insert the Modem NOTE: Before installing your modem, write its serial number in the space provided on the first page of this manual. (You'll find the serial number underneath the bar code on the white sticker on the modem and on the box the modem came in.) If you place a call to our technical support department, the technical support representative will ask you for the serial number. This will help him or her identify the type of modem you have. 17 Move the shunt to the new setting. · The COM port setting can involve one to three shunts. The four possible COM port settings are as follows: 0 1 SE L COM 1 COM 2 0 1 SE L 0 1 SE L COM 3 COM 4 0 1 SE L PART I: SECTION A: INTERNAL MODEM INSTALLATION WITH WINDOWS 3.X 1. Turn off your computer and unplug it from the electrical outlet. 2. Unplug any peripheral devices (printer, monitor, keyboard, mouse, etc.) from the computer. 3. TIP: Before you unplug anything, label the cords or make a sketch of how things are connected. This can be helpful when you plug things back in later. Remove the screws from your computer's cover and then remove the cover, as shown in the following diagrams. Your computer may differ in appearance from these diagrams, but the basic principle for removing the cover should be the same. Refer to your computer manufacturer's manual if you need further instructions. CAUTION : To avoid risk of electric shock, make sure your computer and all peripheral devices are turned off and unplugged. 18 PART I: SECTION A: INTERNAL MODEM INSTALLATION WITH WINDOWS 3.X 4. Find an empty ISA expansion slot that's at least as long as the gold edge of your modem. ISA slots are black plastic grooves lined with silver. Unscrew and remove the expansion slot cover (the long narrow piece of metal that keeps dust from entering through the opening perpendicular to the slot). Be careful not to drop the screw into the computer. 5. Holding the modem at each corner, with the gold edge facing the slot, push the modem down as gently as possible until it snaps into the expansion slot. (NOTE: The drawings show horizontally aligned expansion slots. Some computers have vertically aligned slots. The instructions apply to both styles.) 19 PART I: SECTION A: INTERNAL MODEM INSTALLATION WITH WINDOWS 3.X 6. 7. 8. 9. You will need to apply a little pressure to seat the modem properly. Sometimes a gentle back-and-forth motion helps to fit the modem all the way into the slot. If you feel resistance, the modem may not be properly lined up with the slot. Do not force it into the slot. Remove the modem and try again. Once the modem is in place, fasten it firmly into place using the screw that you removed in step 4. Put the computer's cover back on and fasten it with the screws you removed in step 3. If you currently have a phone plugged into the wall jack you intend to use for the modem, disconnect the phone from the jack. Plug one end of the phone cord that came with the modem into the TELCO jack on the modem. Plug the other end of the cord into the wall jack. (If you want to use a telephone on the same line when you're not using the modem, plug the telephone's cord into the modem's PHONE jack.) WARNING : The phone jack you use must be for an ANALOG phone line. Most offices use digital lines. Be sure you know what type of line you have. The modem will be damaged if you use a digital phone line. 20 PART I: SECTION A: INTERNAL MODEM INSTALLATION WITH WINDOWS 3.X 10. Plug the microphone into the MIC jack on the modem. Place the microphone where it will pick up your voice. 11. Plug the power cords, cables, and peripherals back into the computer and turn the computer on. 12. Start Windows. 13. If you have your modem set to one of these settings. · COM1/IRQ4 · COM2/IRQ3 · COM3/IRQ4 · COM4/IRQ3 Go to "Installing RapidComm Voice with the Setup Wizard" on page 25. 14. If you have your modem set to a setting that is not in the preceding list, enter your Program Manager and double-click on the Main icon. 21 PART I: SECTION A: INTERNAL MODEM INSTALLATION WITH WINDOWS 3.X 15. Double-click on the Control Panel icon. 17. If it's not already selected, select the COM port for your modem. 16. Double-click on the Ports icon. Click on the Settings button. 18. Click on the Advanced button. 22 PART I: SECTION A: INTERNAL MODEM INSTALLATION WITH WINDOWS 3.X 19. Scroll to select the IRQ you set your modem for. 20. Click the OK button. You will see a brief series of screens after the preceding screen. Click on each screen's OK button until you see a screen with a Close button. Click on the Close button to exit Program Manager. 23 PART I: SECTION A: INTERNAL MODEM INSTALLATION WITH WINDOWS 3.X THIS NEXT SECTION WALKS YOU THROUGH THE STEPS INVOLVED IN INSTALLING THE FAX/DATA/VOICE SOFTWARE FROM THE CONNECTIONS CD ONTO YOUR COMPUTER. RapidComm Voice simplifies sending and receiving faxes directly from your computer desktop. You can send faxes to specified groups of numbers after building your own fax directory, specify individual cover pages when necessary, and send individual faxes without exiting your word processing program. Additionally, RapidComm Voice works to turn your desktop into a powerful voice message center with multiple mailboxes. HARDWARE SOFTWARE TESTING Installing RapidComm Voice with the Setup Wizard This section will walk you through the basics of running the U.S. Robotics Setup Wizard, which installs RapidComm Voice (fax/data/voice software) and other useful software programs. It also helps you register your new Sportster modem. 24 NOTE: If you have an older version of RapidComm or RapidComm Voice installed on your system, uninstall it before continuing. PART I: SECTION A: INTERNAL MODEM INSTALLATION WITH WINDOWS 3.X 1. In Program Manager, click on the File menu and select Run. 3. You will see a screen that looks like this. 2. In the text box, type D:\usrcd3.exe (If your CD-ROM drive has a letter name other than D, type that letter in place of D.) Then click the OK button. 4. After you read this screen, click on the Yes button. 25 PART I: SECTION A: INTERNAL MODEM INSTALLATION WITH WINDOWS 3.X 5. After reading the following screen, click on the Next button. 7. When you see this screen, select the correct modem, verify that the port setting is correct, and then click on the Next button. 6. You will see this screen for a moment. 26 PART I: SECTION A: INTERNAL MODEM INSTALLATION WITH WINDOWS 3.X 8. When you see the following two screens, fill in the blank boxes with the appropriate information, using the Tab key to move between fields. Click on each screen's Next button when you have filled in all of the necessary information. 27 PART I: SECTION A: INTERNAL MODEM INSTALLATION WITH WINDOWS 3.X 9. In the following screen, un-check any software you do not want by clicking on the name of the software. An "x" in the box to the left of each application indicates that software will be installed. We recommend that you install all of the software listed. (NOTE: Make sure you select the correct translation of RapidComm Voice.) Then click on the Next button. 10. As the CD installs the software on your system, you will see a series of screens that guide you through the installation. Please follow the on-screen directions. 11. This is the first screen of the RapidComm Voice Setup program. The RapidComm Voice files will be saved to the location listed in the dialog box. If you wish to save the files to another location, enter the path in place of the path listed in the dialog box. Then click on Install. 28 PART I: SECTION A: INTERNAL MODEM INSTALLATION WITH WINDOWS 3.X 12. You will see this screen for a moment as the Setup Wizard installs the RapidComm Voice files. selection in the program from which you're trying to print. · If you click on the No button, RapidComm Voice will not be chosen as the default printer. When you want to send a fax, you will have to select RapidComm Voice as the printer in the program from which you're trying to print. 14. 13. After you read this screen, click on either the Yes or No button. You will see this screen for a moment. · If you click on the Yes button, every document you print will be treated as a fax unless you change the printer 15. After you read this screen, click on the OK button. 29 PART I: SECTION A: INTERNAL MODEM INSTALLATION WITH WINDOWS 3.X NOTE: If you click on "No," the registration screens will appear upon your next restart. 18. 16. After you read this screen, click on the OK button. After you read the following three screens and verify that the information you typed earlier is correct, click on each screen's Next button. 17. When you see this screen, we recommend you click on the Yes button. 30 PART I: SECTION A: INTERNAL MODEM INSTALLATION WITH WINDOWS 3.X 19. When you see this screen, By Modem will already be selected. We recommend you choose the By Modem option because it's a great way to try out your Sportster. Choose By Modem by clicking on the OK button. 31 PART I: SECTION A: INTERNAL MODEM INSTALLATION WITH WINDOWS 3.X 20. After you read this screen, we recommend you click on the Yes button. the prefix before the 1 in the Prefix box and then click on the Dial button. · If you do NOT have to dial a prefix, simply click on the Dial button. 22. 21. When you see this screen Finally, you will see a screen indicating that the registration information has been sent (see circled text in the screen below). · If you have to dial a prefix (such as 9) to make a call outside your building, type 32 23. Restart Windows. PART I: SECTION A: INTERNAL MODEM INSTALLATION WITH WINDOWS 3.X 24. When your desktop appears, double-click on the RapidComm Voice icon. When you see this screen, you should only have to verify that the information shown is correct and then fill in the Data box (if you have a third phone number for your modem) and the Local Area Code box. Then click on the Next button. 25. The following screen is the first in the RapidComm Voice Setup Wizard. After you read this screen, click on the Next button. 33 PART I: SECTION A: INTERNAL MODEM INSTALLATION WITH WINDOWS 3.X 27. After you verify the information on this screen, click on the Next button. 28. When you see this screen... Check the COM port your modem is connected to. · If you know your modem is on COM 2 (which is selected by default), click on the Next button. Then go to step 29. · If you know your modem is connected to another COM port, select that port 34 PART I: SECTION A: INTERNAL MODEM INSTALLATION WITH WINDOWS 3.X on screen and then click on the Next button. Then go to step 29. · If you're not sure which port your modem is on, click on the Auto Detect button. The Auto Detect program will search your system to see which COM port your modem is attached to. You'll see a screen like this. · If you get this screen instead Go to the "Troubleshooting and Online Help Resources" section. 29. When you see the following screen, select single or multiple mailboxes for your personal voice mail system. Then click on Next. Click on the Next button. Then go to step 29. 35 PART I: SECTION A: INTERNAL MODEM INSTALLATION WITH WINDOWS 3.X 30. When you see this screen 31. After a moment, you will see this screen. · If you want RapidComm Voice to start up every time you start Windows, select the box to the left of Run RapidComm Voice at Windows startup. Then click on the Finish button. · If you do not want RapidComm Voice to start up every time you start Windows, simply click on the Finish button. 36 This is the main RapidComm Voice screen. For sending your first fax, keep this screen open. (After this initial run, RapidComm Voice will not need to be running in order to send a fax.) PART I: SECTION A: INTERNAL MODEM INSTALLATION WITH WINDOWS 3.X THIS SECTION WALKS YOU THROUGH TESTING THE MODEM AND THE FAX/DATA/VOICE SOFTWARE WHILE SENDING YOUR FIRST FAX WITH YOUR NEW SPORTSTER. functions are explained in the electronic RapidComm Voice manual on your Connections CD.) This chapter will walk you through sending your first fax. 1. HARDWARE SOFTWARE TESTING Sending Your First Fax Using RapidComm Voice, you can send and receive faxes directly from your computer and eliminate the need for an expensive fax machine. Once you learn the basics of sending faxes, you can learn more involved fax functions (such as sending documents to groups of numbers at assigned times) and how to transfer data files. (These more advanced Open an application in which you can create documents that you might want to fax (e.g. a word processing application). Create a document containing only a sentence or two. Name the document "tester". Keep the document open. 37 PART I: SECTION A: INTERNAL MODEM INSTALLATION WITH WINDOWS 3.X indicate you're ready to print) in the Print dialog box. 5. When you see this screen, fill in the information shown in the text boxes in the following screen. The U.S. Robotics fax number is 847-676-3559. This will send your "tester" document to a U.S. Robotics fax machine. 2. 3. From the File menu, select Print. If it's not already selected as the printer driver, select RapidComm Voice as the printer. This can be changed in the Control Panel or in the print dialog box of most Windows applications. Click on the OK button or the Print button (the button you click in that application to 4. 38 PART I: SECTION A: INTERNAL MODEM INSTALLATION WITH WINDOWS 3.X NOTE: If you have to dial a special prefix (such as 9) to connect to a telephone number outside of your building, make sure you type that prefix in before the telephone number. When you've finished, click on the Send Fax button. 6. You will see a series of screens as the fax is being transmitted. When the fax has been successfully transmitted, you will see a screen that looks like this. C Congratulations --you are ready to start using your Sportster! You can now go to the "Troubleshooting and Online Help Resources" section of this guide for information on how to contact U.S. Robotics using your Sportster. You can also go to the electronic RapidComm Voice manual on your Connections CD for more detailed instructions on sending faxes and other things you can do with your Sportster and RapidComm Voice. 39 SECTION B: INTERNAL MODEM INSTALLATION WITH WINDOWS 95 You'll need these items from your Sportster box: THIS FIRST SECTION WILL WALK YOU THROUGH THE STEPS INVOLVED IN CONNECTING YOUR SPORTSTER TO YOUR COMPUTER. HARDWARE modem phone cord SOFTWARE TESTING Plug and Play Installation Connections CD manual microphone Plus: a screwdriver (not included) With Windows 95, you should be able to simply plug your new modem into your computer, power up, and be ready to work. The operating system does all the work of recognizing the modem for you. This section will walk you through this "Plug and Play" installation. 40 PART I: SECTION B: INTERNAL MODEM INSTALLATION WITH WINDOWS 95 How to Prepare for Plug and Play Installation 1. Touch an unpainted metal part of your computer (the back is usually unpainted) to discharge static electricity. Static can damage your modem. 2. Take the modem out of its plastic bag. 3. Find the COM port and IRQ shunts (small black plastic pieces) on your modem. They should be in roughly the area indicated in the illustration at the right. 4. When doing a "Plug and Play" installation, you need to take all the shunts off of the COM and IRQ jumpers. Remove them, and then replace them so each is sitting on one jumper pin as shown in the illustration on the next page. 41 PART I: SECTION B: INTERNAL MODEM INSTALLATION WITH WINDOWS 95 4. Once you have placed all the shunts on single jumper pins, you should be ready to insert the modem into your computer. How to Insert the Modem NOTE: Before installing your modem, write its serial number in the spaces provided on the first page of this manual. (You'll find the serial number underneath the bar code on the white sticker on the modem and on the outside of the box the modem came in.) If you ever need to call our technical support department, the technical support representative will ask you for the serial number. This will help him or her identify the type of modem you have. TIP: Grasp the shunts with a tweezers or a needle-nosed pliers. DO NOT grasp too firmly, as you may crush the shunts. If a shunt seems stuck, try gently rocking it back and forth as you lift. Do not touch any other part of your computer with the tweezers/pliers. 42 PART I: SECTION B: INTERNAL MODEM INSTALLATION WITH WINDOWS 95 1. Turn off your computer and unplug it from the electrical outlet. 2. Unplug any peripheral devices (printer, monitor, keyboard, mouse, etc.) from the computer. 3. TIP: Before you unplug anything, label the cords or make a sketch of how things are connected. This can be helpful when you plug things back in later. Remove the screws from your computer's cover and then remove the cover, as shown in the following diagrams. Your computer may differ in appearance from these diagrams, but the basic principle for removing the cover should be the same. Refer to your computer manufacturer's manual if you need further instructions. CAUTION : To avoid risk of electric shock, make sure your computer and all peripheral devices are turned off and unplugged. 43 PART I: SECTION B: INTERNAL MODEM INSTALLATION WITH WINDOWS 95 4. Find an empty ISA expansion slot that's at least as long as the gold edge of your modem. (ISA slots are black plastic grooves lined with silver.) Unscrew and remove the expansion slot cover (the long narrow piece of metal that keeps dust from entering through the opening perpendicular to the slot). Be careful not to drop the screw into the computer. 5. Holding the modem at each corner, with the gold edge facing the slot, push the modem down as gently as possible until it snaps into an expansion slot. (Note: The drawing shows horizontally aligned expansion slots. Some computers have vertically aligned slots. The instructions apply to both styles.) 44 PART I: SECTION B: INTERNAL MODEM INSTALLATION WITH WINDOWS 95 You'll have to apply a little pressure to seat the modem properly. Sometimes a gentle back-and-forth motion helps fit the modem all the way into the slot. If you feel resistance, the modem may not be properly lined up with the slot. Do not force it into the slot. Remove the modem and try again. 6. the rear of the modem. Plug the other end of the cable into the wall jack. (If you want to use a telephone on the same line as the modem, plug the telephone's cable into the modem's PHONE jack.) Once the modem is in place, screw the modem firmly into place using the screw that you removed in step 4. Put the computer's cover back on and fasten it with the screws. If you currently have a phone plugged into the wall jack you're going to use for the modem, disconnect the phone's cable from the jack. Plug one end of the phone cable that came with the modem into the TELCO jack at 45 7. 8. 9.