1 READ ME FIRST! Prepar epare installation. Prepare for inst allation. NOTE: Before you begin, we recommend you uninstall any other modems you have in your system. Refer to your old modem's documentation for instructions. Write the modem's serial number in the box below. The serial number is located on the bottom of the modem and on the modem's box. NOTE: It is very important that you have your serial number written down for future reference. If you ever need to call our Technical Support department, you will need this number to receive assistance. 2 Connect Conne ct the modem to computer. the computer. Connect one end of the RS-232 serial cable (not included) to the modem and the other to your computer's serial port. NOTE: To find the serial port label on the back of your computer, look for COM, MODEM, RS232, , or SERIAL. Do not use AUX, 3 Connect Conne ct the modem to an analog phone line. Plug one end of the included phone cord into the TELCO jack on the modem (labeled on the modem's underside) and plug the other end into an analog phone jack. When you are not using the modem, you can use a telephone by plugging the telephone's cord into the modem's jack. 56K* Faxmodem Installation Guide ® For Windows 95, 98, 2000, and NT Operating Systems GAME, LPT, or PARALLEL. Make sure that your computer is shut down. Turn off your computer and all peripheral devices. Unplug your computer. 4 1 2 3 4 5 6 7 8 Plug in the modem's power supply. suppl y. Plug the power supply into the modem's power jack (labeled on the modem's underside) and into a surge protector or electrical outlet. Make sure to use the power supply that came with your modem, as others may be of different voltages and could damage your modem. Turn on the modem. The CS light should illuminate. NOTE: If the CS light does not illuminate or other lights illuminate, make sure that only DIP switches 3, 5, and 8 are in the down position. (The DIP switches are located next to the phone jacks on the back of the modem.) part number R24.0015.00 5 installs Windows inst alls the drivers installation and the installation is verified. Turn on the PC. Windows 95/98 Users Windows will detect your modem and install its drivers. Windows 2000 Users Insert your Installation CD into your CD-ROM drive before you log in. Double-click the My Computer icon. Right-click the D:\ drive icon and select Explore. If your CD-ROM drive uses a different letter, use that letter in place of "D." Double-click the Win2000 folder and then double-click the 5686 folder. A "Digital Signature Not Found" screen may appear.* Click Yes. * Windows 2000 will verify that your modem is properly installed. Windows NT Users Insert your Installation CD into your CD-ROM drive before you log in. Double-click the My Computer icon. Right-click the D:\ drive icon and select Explore. If your CD-ROM drive uses a different letter, use that letter in place of "D." Double-click the WinNT4 folder. Double-click setup.exe. This will start the Modem Setup Wizard. All Users When the "Modem Setup" screen appears, click Install. Follow the on-screen instructions until the "File Needed" screen appears. Click Browse. Click Open. The "Install Complete" message appears. Click OK and restart your computer. The Installation CD includes the electronic User's Guide and Reference for your modem. For further troubleshooting information and information on contacting technical support, see the other side of this Guide. Before You Begin Windows 95 and 98 Users Insert the Installation CD included with your modem into your CD-ROM drive. It should run automatically. If it does not, click Windows Start and then click Run. In the "Run" dialog box, type D:\setup.exe. If your CD-ROM drive uses a different letter, use that letter in place of "D." Follow the on-screen instructions. When you see the prompt to shut down your computer, refer to Step One of this Guide to continue the installation process. Note: If at any time during the installation you are prompted to select the location of your installation drivers, the following are the correct locations on the Installation CD (assumes D: is your CD-ROM drive). Windows 95/98 drivers: D:\ Windows 2000 drivers: D:\Win 2000\5686 Windows NT drivers: D:\NT4\5686 6 Register install Register your modem and inst all the TM Connections Conne ctions CD. When your desktop returns, register your modem. At the Installation CD interface, click the Support link. Follow the onscreen instructions to register your modem and to view the warranty information. (If the Installation CD interface does not run automatically, click Windows Start and then click Run. In the "Run" dialog box, type D:\setup.exe. If your CD-ROM drive uses a different letter, use that letter in place of "D.") Remove the Installation CD and insert the Connections CD. The Connections CD will start automatically once you have successfully installed your modem. It will guide you through installing the Connections program group. The Connections CD contains a selection of Internet browsers, ISP offers, and other valuable software. If it does not start automatically, click Windows Start and then click Run. In the "Run" dialog box, type D:\setup.exe. If your CD-ROM drive uses a different letter, type that letter in place of "D." Windows NT and 2000 Users Refer to Step One to begin the installation process. For troubleshooting help or to find out how to contact technical support, see the other side of this Guide. Note: In accordance with the ITU-T standard for 56K transmissions (V.90), this modem is capable of 56 Kbps downloads. Due to current IC/FCC regulations on power output, maximum download speed is limited to 53,333 bps. However, the download speeds you experience may be lower due to varying line conditions and other factors. Uploads from users to server equipment travel at speeds up to 31.2 Kbps. An analog phone line compatible with the V.90 standard, and an Internet provider or corporate host site compatible with the V.90 standard is necessary for these high-speed downloads. * U.S. Robotics has thoroughly tested this driver in conjunction with the supported hardware and has verified compatibility with Windows 2000. Because U.S. Robotics wants its customers to take full advantage of the modem's functionality, we made the driver available. Copyright ©2000 U.S. Robotics Corporation. All rights reserved. U.S. Robotics and the U.S. Robotics logo are registered trademarks of U.S. Robotics Corporation. 3Com is a registered trademark and Connections is a trademark of 3Com Corporation. All other company and product names may be trademarks of their respective companies. All specifications subject to change without notice. Troubleshooting Having trouble with your modem? Try these basic troubleshooting steps first! 1. Is your modem turned on? When your modem is properly connected to power and is turned on, the CS light on the front panel will be illuminated. Is your power supply connected properly to both your modem and an electrical outlet? If it is, check the outlet with another electric device (like a lamp) to be sure that you are getting power. Also, use the power supply that came with your modem; other similar-looking power supplies may be of different voltages and could damage your modem. Are you using the proper cable to connect your modem to your computer? Make sure you are using an RS-232 modem cable. Check the packaging of the cable you bought. There are many computer cables that look similar to an RS-232, such as a Null Modem cable, that will not work correctly with this modem. Depending on whether you have a 9-pin or 25-pin serial port on your computer, you will need either a DB9/DB25 or a DB25/DB25 serial cable. See the diagrams below. change your BIOS settings if they are incorrect. Windows 95/98 Users: Make sure your COM port is not already in use by another device. Click Windows Start, Settings, and Control Panel, and then double-click Modems. Look for another modem already installed in your computer. If there is another modem installed, click the Diagnostics tab to find out which COM port it is using. If a previously installed modem is already using the available COM port, you should uninstall that modem. See your previous modem's manual for the instructions to uninstall that modem. Right-click the My Computer icon on your desktop. Click Properties. Click the Device Manager tab. Double-click Ports. If the Communications Ports have yellow exclamation points or red Xs over them, your COM ports may be configured incorrectly. If this is the case, you may need to contact your computer manufacturer. Windows NT Users: Turn off your computer and remove your modem. Restart and click Windows Start, Settings, and then Control Panel. Double-click the Ports icon. Your modem must be set to a COM port setting that does not appear in this list. Possible solution: You may have devices between the modem and the phone jack. There should be no line splitters, fax machines, or other devices between the modem and the wall jack. OFFICE AND HOME USERS: Possible solution: You may have plugged your modem's phone cord into a digital line. Contact the department or agency responsible for your phone system if you are unsure whether or not your phone line is digital. If your phone system requires dialing "9" to access an outside line, be sure to add "9" before the number you are dialing. VOICE MAIL USERS: Possible solution: If you have voice mail provided by your local phone company, your dial tone may be altered when messages are waiting. Retrieve your voice mail to restore your normal dial tone. 2. Call U.S. Robotics' Technical Support Department Technical questions about U.S. Robotics modems can also be answered by technical support specialists. In the United States: (847) 262-5151 8:00 A.M. - 6:00 P.M. CST Monday - Friday Automated service is available 24 hours a day, 7 days a week. U.S. Robotics also staffs its own fee-based 900 number for immediate assistance. These lines are staffed from: 8:00 A.M. - 10:00 P.M. CST Monday - Friday 9:00 A.M. - 5:00 P.M. CST Saturday - Sunday No-Hold line (900) 555-USR1 For a no-hold call, a $2.50 per minute charge (price subject to change without notice) will appear on your local phone bill. You must be 18 or older or have parental permission. (Service available in the U.S. only.) In Canada: Keating Technologies (905) 479-0231 8:00 A.M. - 8:00 P.M. EST Monday - Friday For Canadian Modem Users Industry Canada (IC) This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus set out in the interference-causing equipment standard entitled Digital Apparatus, ICES-003 of Industry Canada. NOTICE: The Ringer Equivalence Number (REN) assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all devices does not exceed 5. The Ringer Equivalence Number is located on the bottom of the modem. NOTICE: The Industry Canada (IC) label identifies certified equipment. This certification means the equipment meets certain telecommunications network protective, operational, and safety requirements as prescribed in the appropriate Terminal Equipment Technical Requirements document(s). The Department does not guarantee the equipment will operate to the user's satisfaction. Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of connection. In some cases, the company's inside wiring associated with a single-line, individual service may be extended by means of a certified connector assembly (telephone extension cord.) The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations. Currently, telecommunication companies do not allow users to connect their equipment to jacks except in precise situations that are spelled out in tariffing arrangements with those companies. Repairs to certified equipment should be coordinated by a representative designated by the supplier. Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may give the telecommunications company cause to request the user to disconnect the equipment. «AVIS : L'étiquette d'Industrie Canada identifie le matériel homologué. Cette étiquette certifie que le matériel est conforme aux normes de protection, d'exploitation et de sécurité des réseaux de télécommunications, comme le prescrivent les documents concernant les exigences techniques relatives au matériel terminal. Le Ministère n'assure toutefois pas que le matériel fonctionnera à la satisfaction de l'uti ...