This manual covers 3Com U.S. Robotics® faxmodems. 3Com, the 3Com logo, U.S. Robotics, and Winmodem are registered trademarks and Connections, RapidComm, MacComCenter, and x2 are trademarks of 3Com Corporation. Windows is a registered trademark of Microsoft Corp. Macintosh is a registered trademark and Mac is a trademark of Apple Computer, Inc. CompuServe is a registered trademark of CompuServe Inc. America Online is a registered trademark of America Online Inc. Any other trademarks, trade names, or service marks used in this manual are the property of their respective owners. Copyright © 1998 3Com Corporation. All rights reserved. 3800 Golf Rd. Rolling Meadows, IL 60008 * IMPORTANT! In accordance with the ITU-T standard for 56K transmissions (V.90), U.S. Robotics 56 Kbps modems are capable of 56 Kbps downloads. However, due to FCC rules which restrict power output of service providers, current download speeds are limited to 53 Kbps. Actual speeds may vary due to line conditions and other factors. Uploads from users to server equipment travel at speeds up to 31.2 Kbps. An analog phone line compatible with the V.90 standard or x2 technology and an Internet provider or corporate host site compatible with the V.90 standard or x2 technology are necessary for these high-speed downloads. See www.3Com.com/56k for details. TABLE OF CONTENTS 56K Faxmodem Product Features ............................................................................................... 1-1 Software Installation ................................................................................................................. 2-1 Windows-based systems..................................................................................................................2-1 Macintosh computers ......................................................................................................................2-3 Speakerphone Features (External Voice Speakerphone Modems Only) ................................. 3-1 Modem Update Wizard ................................................................................................................4-1 Windows-based systems..................................................................................................................4-1 Macintosh computers ......................................................................................................................4-3 Uninstalling a U.S. Robotics Modem ......................................................................................... 5-1 Uninstalling a Winmodem Faxmodem ............................................................................................5-1 Uninstalling an Internal Faxmodem................................................................................................5-3 Uninstalling an External Faxmodem...............................................................................................5-4 Uninstalling a Faxmodem for Macintosh ........................................................................................5-5 Troubleshooting and Help Resources ........................................................................................6-1 Problems and Solutions...................................................................................................................6-1 Help Resources ............................................................................................................................. 6-19 Are You Still Having Problems? ................................................................................................... 6-21 If You Need to Return the Modem to Us ....................................................................................... 6-22 Glossary ....................................................................................................................................... 7-1 Technical Reference ....................................................................................................................8-1 Regulatory Information and Limited Warranty .........................................................................9-1 Manufacturer's Declaration of Conformity......................................................................................9-1 Limited Warranty ...........................................................................................................................9-7 56K FAXMODEM PRODUCT FEATURES Modulation Schemes ITU-T V.90 x2TM technology ITU-T V.34+ ITU-T V.34 ITU-T V.32bis ITU-T V.32 ITU-T V.22bis ITU-T V.22 ITU-T V.23 Bell 212A ITU-T V.21 Bell 103 Error Control and Data Compression Schemes ITU-T V.42 ITU-T V.42bis MNP 2-5 Fax Modulation Schemes ITU-T V.17 ITU-T V.29 ITU-T V.27ter ITU-T V.21 Fax Standards EIA 578 Class 1 FAX EIA 592 Class 2.0 FAX Front Channel Link Rates 28000, 29333, 30666, 32000, 33333, 34666, 36000, 37333, 38666, 40000, 41333, 42666, 44000, 45333, 46666, 48000, 49333, 50666, 52000, 53333, 54666, 56000, 57333 Back Channel Link Rates 4800, 7200, 9600, 12000, 14400, 16800, 19200, 21600, 24000, 26400, 28800, 31200 33600 V.34+ Link Rates 4800, 7200, 9600, 12000, 14400, 16800, 19200, 21600, 24000, 26400, 28800, 31200, 33600 V.32bis Link Rates 4800, 7200, 9600, 12000, 14400 Additional Link Rates 300, 1200/75 (V.23), 1200, 2400 Fax Link Rates 2400, 4800, 7200, 9600, 12000, 14400 DTE Rates 300, 1200, 2400, 9600, 19200, 38400, 57600, 115200, 230400* * The 230400 DTE rate is supported by the 56K internal faxmodem only. 1-1 SOFTWARE INSTALLATION Windows-based Systems: Running the Setup Wizard The instructions for installing your ConnectionsTM CD-ROM software are on the installation map included in your modem's box. If you have not completed this portion of your install, you should do so now. · If you have disabled AutoPlay, click Start, point to Programs, point to 3Com U.S. Robotics, and click Connections. Installing the RapidCommTM Software NOTE: If you have an older version of RapidComm software on your system, uninstall it before continuing. To start the uninstall, double-click the Add/Remove Programs icon in the Control Panel. This will erase any faxes you have in your inbox. If you need to save them, copy them to a new directory. Using Connections Software Once installation is complete, you can use the Connections CD at any time by following these steps: · Insert the Connections CD into your CD-ROM drive. · If the CD is already in your drive, take it out and reinsert it. 2-1 SOFTWARE INSTALLATION The Connections CD contains the RapidComm communications software. RapidComm is used with the standard 2-1 SOFTWARE INSTALLATION modems; RapidComm Voice is used with modems with voice functionality. Once you have installed the Connections program group, you can install the RapidComm software. (The Setup Wizard does not install RapidComm.) Follow these instructions to install RapidComm: 1. Start the Connections CD (follow the instructions in the section "Using Connections Software" on page 2-1). 2. On the main Connections menu, click Software. 3. Click the Communications button. 4. Click the RapidComm (if you have a regular faxmodem) or RapidComm Voice (if you have a voice faxmodem) button. 5. Follow the on-screen instructions to finish the installation. NOTE: The CD also contains an electronic user manual for RapidComm and RapidComm Voice. Congratulations--you are now ready to start using your U.S. Robotics modem! 2-2 SOFTWARE INSTALLATION Macintosh Computers: Running the Setup Wizard The instructions for installing your ConnectionsTM CD-ROM software are on the installation map included in your modem's box. If you have not completed this portion of your install, you should do so now. · Double-click the Connections icon in the Connections folder. Installing the RapidCommTM Software NOTE: If you have a version of MacComCenter or any other communications software on your system, read your manual for instructions to uninstall it before continuing. This will erase any faxes you have in your inbox. If you need to save them, copy them to a new folder. The Connections CD contains the RapidComm communications software. RapidComm is used with the standard Using Connections Software Once installation is complete, you can use the Connections CD at any time by following these steps: · Insert the Connections CD into your CD-ROM drive. · Double-click the Connections icon on your desktop. 2-3 SOFTWARE INSTALLATION modems; RapidComm Voice is used with modems with voice functionality. Once you have installed Connections, you can install the RapidComm software. (The Setup Wizard does not install RapidComm.) Follow these instructions to install RapidComm: 1. Start the Connections CD (follow the instructions in the section "Using Connections Software" on page 2-3). 2. On the main Connections menu, click Software. 3. Click the Communications button. 4. Click the RapidComm (if you have a regular faxmodem) or RapidComm Voice (if you have a voice faxmodem) button. 5. Click Install Software. 6. Follow the on-screen instructions to finish the installation. NOTE: The CD also contains an electronic user manual for RapidComm and RapidComm Voice. Congratulations--you are now ready to start using your U.S. Robotics modem! 2-4 SPEAKERPHONE FEATURES (EXTERNAL VOICE SPEAKERPHONE MODEMS ONLY) Making a Speakerphone Call with a Telephone 1. Make sure your telephone is plugged into the modem's PHONE jack. 2. Lift the telephone's handset. 3. Dial the phone number. 4. When the person on the other end answers, press the SPEAKER button (on top of the modem). 5. Hang up the handset. 6. To end the call, press the SPEAKER button again. Making a Speakerphone Call with Communications Software 1. Dial the telephone number using your communications software. 2. To end the call, hang up using your software (see the software's Help file for more information). Answering an Incoming Call When you hear your phone ring, press the SPEAKER button. (If you do not hear your phone ring, you may not have the telephone's cord plugged into the modem's 3-1 SPEAKERPHONE FEATURES (EXTERNAL VOICE SPEAKERPHONE MODEMS ONLY) PHONE jack. If you are using your communications software to dial speakerphone calls, the software needs to be running in order for you to hear incoming calls.) connected to the modem's PHONE jack. To use the speaker again, press the SPEAKER button and then hang up the handset. Adjusting Speaker Volume Press the up and down volume buttons on top of the modem (marked VOLUME). Disabling the Speaker Feature If you want to talk privately to a caller, you can use a phone handset instead of the speaker. To disable the speaker for the entire call: Do not press the SPEAKER button when the call comes in. Simply lift the handset of the telephone connected to the modem's PHONE jack. To disable the speaker during a call: Pick up the handset of the telephone 3-2 Muting a Call If you'd like to say something without the receiving party hearing you, you can press the MUTE button. When you mute a call, the ONLINE light will blink. To turn off the mute feature, press MUTE again. (The ONLINE light will stop blinking and remain illuminated for the remainder of the call.) MODEM UPDATE WIZARD Windows-based Systems: The ConnectionsTM CD-ROM, which came with your modem, includes the U.S. Robotics Modem Update Wizard. This software is designed to quickly update your modem to the latest code. Installing the Wizard 1. Insert the Connections CD into your CD-ROM drive. 2. The Connections interface will appear automatically in your Web browser. 3. Click Customer Support. 4. Click Modem Software. 5. Click the Modem Update Wizard button. 6. Click Install Software. 7. Follow the on-screen instructions to complete the installation. 8. When you see the screen below, the setup is complete. Click OK. NOTE: You can also obtain this software from our BBS (847 262 6000; log in as Modem Utility, and the setup file will be downloaded) or from our Web page (http://www.usr.com/home/online). NOTE: Complete the instructions in the "Software Installation" chapter before installing the Modem Update Wizard. 4-1 MODEM UPDATE WIZARD NOTE: For more detailed instructions, see our Web page (http://www.3Com.com/56k). Updating Your Modem 1. Click Start, point to Programs, and then point to U.S. Robotics Modem Update Wizard. Finally, click the Modem Update Wizard selection. 2. Follow the on-screen instructions to complete the update process. 4-2 MODEM UPDATE WIZARD Macintosh Computers: The ConnectionsTM CD-ROM, which came with your modem, includes the U.S. Robotics Modem Update Wizard. This software is designed to quickly update your modem to the latest code. Installing the Wizard 9. Insert the Connections CD into your CD-ROM drive. 10. The Connections interface will appear automatically in your Web browser. 11. Click Customer Support. 12.Click Modem Software. 13.Click the Modem Update Wizard ...