1 READ ME FIRST! Prepare for installation. Write the modem's serial number in the box below. The serial number is located on the white bar code sticker on the modem and on the modem's box. NOTE: It is very important that you have your serial number written down for future reference. If you ever need to call our Technical Support department, you will need this number to receive assistance. 2 Remove the expansion slot cover. CAUTION: To avoid the risk of electrical shock, make sure your computer and all peripheral devices are turned off and unplugged. Unscrew and remove the expansion slot cover at the back of an empty PCI expansion slot. The slot cover is on the back of your computer and covers an opening on your computer's case. The opening lines up with the expansion slot inside the computer, which is 3.5 inches long and usually white plastic lined with metal. PCI Faxmodem for Windows ® 3 Insert the modem into the empty PCI expansion slot. Insert the modem, black edge first, into the slot. The modem will fit snugly. You may need to rock the modem back and forth firmly to properly seat it in the slot. NOTE: Properly seating this modem in the slot can be difficult, because it requires more force than some other internal modems. Use firm downward pressure. When the modem is properly installed, you will no longer see any part of the black edge. The modem's metal bracket will cover the opening on the back of the computer. Secure the modem with the screw you removed in step two. Replace the computer's cover. Installation Guide For Windows 95, 98, and 2000 Operating Systems (models 3CP5699A and 3CP325699A) Make sure you have run the Modem Installation Assistant. For information on the Assistant, see the "Before You Begin" section of this Guide. Once you have run the Assistant, make sure that your computer is shut down. Turn off your computer and all peripheral devices. Unplug your computer and remove the computer 's cover. part number 10031167 Before You Begin Use the Modem Installation Assistant! The Modem Installation Assistant is a new software tool that will make the installation of your modem even easier in Windows 95, 98, and 2000. In addition, Windows 95 and 98 users can view a video presentation on installing the modem. In Windows 95 and 98, it will check for the system resources that your modem needs, help you free system resources if none are available, and give you step-by-step instructions or a video presentation on installing your modem. To use the Modem Installation Assistant, insert the Installation CD included with your modem into your CDROM drive. The Modem Installation Assistant should run automatically. If it does not, click Windows Star t and then click Run. In the "Run" dialog box, type D:\setup.exe. If your CD-ROM drive uses a different letter, type that letter in place of "D." The Modem Installation Assistant will then go to work. Follow the onscreen instructions to use the Assistant. When the Assistant tells you to shut down your computer, refer to Step One of this Guide to continue the installation process. 4 5 6 Install the Connections CD and register your modem. Remove the Installation CD and insert the Connections CD. The Connections CD will start automatically once you have successfully installed your modem. It will guide you through installing the Connections program group and registering your modem. If it does not start automatically, click Windows Start and then click Run. In the "Run" dialog box, type D:\setup.exe. If your CD-ROM drive uses a different letter, type that letter in place of "D." Connect the modem to an analog phone line. Plug one end of the provided phone cord into the jack on the modem labeled and plug the other end into Windows installs the drivers and the Modem Installation Assistant verifies the installation. Make sure that the Installation CD is still in your CD-ROM drive, then turn on your computer. Windows will detect your modem and install its drivers. Windows 95 and 98 Users The Modem Installation Assistant will restart and verify that the modem is properly installed. If the Assistant detects problems with your modem's installation, it will automatically provide troubleshooting advice. For further troubleshooting information and information on contacting technical support, see the other side of this Guide. Windows 2000 Users Windows 2000 should verify that your modem is properly installed. For further troubleshooting information and information on contacting technical support, see the other side of this Guide. The Installation CD includes the electronic User's Guide and Reference for your modem. The ConnectionsTM CD contains a selection of Internet browsers, ISP offers, and other valuable software. an analog phone wall jack. When you are not using the modem, you can use a telephone on the modem's phone line. Plug the telephone's cord into the modem's jack labeled . *Note: If at any time during the installation you are prompted to select the location of your installation drivers, the following are the correct locations on the Installation CD (assumes D: is your CD-ROM drive). Windows 95/98 drivers: D:\ Windows 2000 drivers: Windows NT drivers: D:\Win_2000 Refer to "Installing Your New Modem For troubleshooting help or to find out how to contact technical support, see the other side of this Guide. *IMPORTANT! In accordance with the ITU-T standard for 56K transmissions (V.90), this modem is capable of 56 Kbps downloads. However, the download speeds you experience may lower due to varying line conditions and other factors. Uploads from users to server equipment travel at speeds up to 31.2 Kbps. An analog phone line compatible with the V.90 standard, and an Internet provider or corporate host site compatible with the V.90 standard is necessary for these high-speed downloads. in Windows NT" document included with your modem. Copyright ©2000 3Com Corporation. All rights reserved. 3Com, the 3Com logo and U.S. Robotics are registered trademarks; Connections is a trademark of 3Com Corporation. Windows is a registered trademark of Microsoft Corp. All other trademarks are used for identification purposes only and may be trademarks and/or registered trademarks of their respective companies. Troubleshooting Having trouble with your modem? Try these basic troubleshooting steps first! 1 . Make sure that your phone cord is properly connected. Remove the phone cord from the modem and wall jacks. Clean any dirt or corrosion from the cord and jacks. Reinsert the cord securely in the wall jack and the modem's jack. Use the phone cord included with your modem, if possible. Windows 2000 Make sure your COM port is not already in use by another modem. Click Windows Start, Settings, and Control Panel, and then double-click Phone and Modem Options. Click the Modems tab. Look for another modem already in the machine. If there is another modem listed, check which COM port it is using. If a previous modem is already using the available COM port, you can either use another COM port or uninstall the previously installed modem. See your previous modem's manual for uninstallation instructions. Right-click the My Computer icon on your desktop. Click Properties. Click the Hardware tab. In the "Device Manager section", click the Device Manager button. Look under Ports (COM & LPT). If the Communications Ports have yellow exclamation points or red Xs over them, your COM ports may be configured incorrectly. If this is the case, you may need to contact your computer manufacturer. It is also possible that you may be plugging an external modem's cable into a disabled serial port. Refer to your computer's manual for information about enabling COM ports. This usually involves altering the BIOS settings and possibly the operating system. You may need to call your computer's manufacturer to change your BIOS settings if they are incorrect. Windows 95/98 Make sure your COM port is not already in use by another device. Click Windows Start, Settings, and Control Panel, and then double-click Modems. Look for another modem already installed in your computer. If there is another modem installed, click the Diagnostics tab to find out which COM port it is using. If a previously installed modem is already using the available COM port, you should uninstall that modem. See your previous modem's manual for uninstallation instructions. Right-click the My Computer icon on your desktop. Click Properties. Click the Device Manager tab. Double-click Ports. If the Communications Ports have yellow exclamation points or red Xs over them, your COM ports may be configured incorrectly. If this is the case, you may need to contact your computer manufacturer. Windows NT Turn off your computer and remove your modem. Restart and click Windows Start, Settings, and then Control Panel. Doubleclick the Ports icon. Your modem must be set to a COM port setting that does not appear in this list. FOR BOTH DIALING AND ANSWERING PROBLEMS: Possible solution: You may have a bad phone cord connection to your modem, or your phone cord may be plugged into the wrong jack. The phone cord should be plugged into the jack on the modem and into the wall phone jack. Use the phone cord included in your modem's box if possible. Possible solution: You may have devices between the modem and the phone jack. There should be no line splitters, fax machines, or other devices between the modem and the wall jack. OFFICE USERS: Possible solution: You may have plugged your modem's phone cord into a digital line. Contact the department responsible for your phone system if you are unsure whether or not your phone line is digital. If your phone system requires dialing "9" to access an outside line, be sure to add "9" before the number you are dialing. VOICE MAIL USERS: Possible solution: If you have voice mail provided by your local phone company, your dial tone may be altered when messages are waiting. Retrieve your voice mail to restore your normal dial tone. Internet FTP consumerftp.3com.com. consumerftp.3com.com Fax on Demand A 24 hour a day automated fax system that supplies user information. Dial 847 545 0859 to have an index of documents faxed to you. Are You Still Having Problems? 1. Call the Dealer Who Sold You the Modem The dealer may be able to troubleshoot the problem over the phone or may request that you bring the modem back to the store for service. 2. Call 3Com's Technical Support Department Technical questions about 3Com modems can also be answered by technical support specialists. In the United States: 847 262 5151 8:00 am - 6:00 pm CST Monday - Friday. Automated service is available 24 hours a day, 7 days a week. 3Com also staffs its own fee-based 900 number for immediate assistance. These lines are staffed from: 8:00 am - 10:00 pm CST Monday - Friday 9:00 am - 5:00 pm CST Saturday - Sunday No-Hold line 900 555 USR1 For a no-hold call, a $2.50 per minute charge (price subject to change without notice) will appear on your local phone bill. You must be 18 or older or have parental permission. (Service available in the U.S. only.) In Canada: 3Com Corporation Limited Warranty HARDWARE: 3Com warrants to the end user ("Customer") that this hardware product will be free from defects in workmanship and materials, under normal use and service, for the following length of time from the date of purchase from 3Com or its authorized reseller: Five (5) years 3Com's sole obligation under this express warranty shall be, at 3Com's option and expense, to repair the defective product or part, deliver to Customer an equivalent product or part to replace the defective item, or if neither of the two foregoing options is reasonably available, 3Com may, in its sole discretion, refund to Customer the purchase price paid for the defective product. All products that are replaced will become the property of 3Com. Replacement products may be new or reconditioned. 3Com warrants any replaced or repaired product or part for ninety (90) days from shipment, or the remainder of the initial warranty period, whichever is longer. SOFTWARE: 3Com warrants to Customer that each software program licensed from it will perform in substantial conformance to its program specifications, for a period of ninety (90) days from the date of purchase from 3Com or its authorized reseller. 3Com warrants the media containing software against failure during the warranty period. No updates are provided. 3Com's sole obligation under this express warranty shall be, at 3Com's option and expense, to refund the purchase price paid by Customer for any defective software product, or to replace any defective media with software which substantially conforms to applicable 3Com published specifications. Customer assumes responsibility for the selection of the appropriate applications program and associated reference materials. 3Com makes no warranty or representation that its software products will meet Customer's requirements or work ...