1 READ ME FIRST! Connect Conne ct the modem to the computer. Connect one end of the RS-232 serial cable (not included) to the modem and the other to your computer's serial port. NOTE: To find the serial port label on the back of your computer, look for COM, MODEM, RS232, , or SERIAL. Do not use AUX, 2 Connect Conne ct the modem to an analog phone line. Plug one end of the included phone cord into the TELCO jack on the modem (labeled on the modem's underside) and plug 3 Plug in the modem's power supply. Plug the power supply into the modem's power jack (labeled on the modem's underside) and into a surge protector or electrical outlet. Make sure to use the power supply that came with your modem, as others may be of different voltages and could damage your modem. Turn on the modem. The CS light should illuminate. NOTE: If the CS light does not illuminate or other lights illuminate, make sure that only DIP switches 3, 5, and 8 are in the down position. (The DIP switches are located next to the phone jacks on the back of the modem.) the other end into an analog phone jack. When you are not using the modem, you can use a telephone by plugging the telephone's cord into the modem's jack. GAME, LPT, or PARALLEL. 56K* Faxmodem Installation Guide ® For Windows 95, 98, 2000, Me, and NT Operating Systems 4 installs Windows inst alls the drivers installation and the inst allation is verified. Turn on the PC. Windows 95/98/Me Users** After the New Hardware Wizard detects your modem, insert the Installation CD into your CD-ROM drive. Select Search for best drivers and then type D:\driver. If your CD-ROM drive uses a different letter, type that letter in place of "D." Click Next to finish the installation procedure. Windows 2000 Users** Windows 2000 will initially install your modem as a standard modem. Right-click My Computer and click Properties. Click the Hardware tab, Device Manager, and then Modems. Double-click the standard modem, then click Driver, and Update Driver. After the Update Device Driver Wizard launches, insert the Installation CD into your CD-ROM drive. If the CD autolaunches, click Cancel. Follow the on-screen instructions to install the correct drivers for your modem. Windows NT Users Log in with administrator rights in order to install the new modem. Click Windows Start, Control Panel, and then Modems. Select Do not detect new modem and click Next. Insert the Installation CD and click Have Disk. Type D:\driver and click OK. If your CDROM drive uses a different letter, type that letter in place of "D." Highlight the correct modem and click Next. Select the COM port for the modem to use and click Next. Click Finish to complete the installation procedure. **A "Digital Signature Not Found" screen may appear. Click Yes. Windows 2000 and ME will verify that your modem is properly installed. The Installation CD includes the electronic User's Guide and Reference for your modem. For further troubleshooting information and information on contacting technical support, see the other side of this Guide. 1 2 3 4 5 6 7 8 part number R24.0139.00 Before You Begin NOTE: Before you begin, we recommend you uninstall any other modems you have in your system. Refer to your old modem's documentation for instructions. Write the modem's serial number in the box below. The serial number is located on the bottom of the modem and on the modem's box. NOTE: It is very important that you have your serial number written down for future reference. If you ever need to call our Technical Support department, you will need this number to receive assistance. Note: If at any time during the installation you are prompted to select the location of your installation drivers, the following is the correct location on the Installation CD (assumes D: is your CD-ROM drive). All Windows Operating Systems: D:\driver 5 6 Install ControlCent olCenter Install the ControlCenter oftware. s oftware. The ControlCenter software should have installed automatically when you installed the Installation CD. In order to verify the installation of ControlCenter, click Start, Programs, USR, ControlCenter. If this application was not automatically installed, click Windows Start and then click Run. In the "Run" dialog box, type D:\setup.exe. If your CD-ROM drive uses a different letter, type that letter in place of "D." Choose the Software option and then follow the on-screen instructions to install the ControlCenter software. Note: You can reinstall the ControlCenter software from your Installation CD, if necessary. The ControlCenter software allows you to configure your V.92 modem settings and automatically notifies you of any updates to your modem's code. When you run ControlCenter for the first time, the software will detect your U.S. Robotics modem. Click the icon for your modem. For further instructions, click the link for the ControlCenter manual within the ControlCenter interface. Register your modem and install the Register install Connections Conne ctionsTM CD. When your desktop returns, register your modem. At the Installation CD interface, click the Support link. Follow the onscreen instructions to register your modem and to view the warranty information. If the Installation CD interface does not run automatically, click Windows Start and then click Run. In the "Run" dialog box, type D:\setup.exe. If your CD-ROM drive uses a different letter, type that letter in place of "D." Remove the Installation CD and insert the Connections CD. The Connections CD will start automatically once you have successfully installed your modem. It will guide you through installing the Connections program group. The Connections CD contains a selection of Internet browsers, ISP offers, and other valuable software. If it does not start automatically, click Windows Start and then click Run. In the "Run" dialog box, type D:\setup.exe. If your CDROM drive uses a different letter, type that letter in place of "D." Make sure that your computer is shut down. Turn off your computer and all peripheral devices. Unplug your computer. For troubleshooting help or to find out how to contact technical support, see the other side of this Guide. *Note: This modem works for both V.92 and V.90 ITU standards. For V.92, this modem is capable of receiving downloads at up to 56Kbps and sending at up to 48Kbps. For V.90, this modem is capable of receiving downloads at up to 56Kbps and sending at up to 31.2Kbps. Due to FCC regulations on power output, receiving speeds are limited to 53.3Kbps. Actual speeds may vary. Requires compatible analog phone line and server equipment. See www.usr.com for details. U.S. Robotics has thoroughly tested this driver in conjunction with the supported hardware and has verified compatibility with Windows 2000. Because U.S. Robotics wants its customers to take full advantage of the modem's functionality, we made the driver available. Copyright ©2000 U.S. Robotics Corporation. All rights reserved. U.S. Robotics and the U.S. Robotics logo are registered trademarks of U.S. Robotics Corporation. 3Com is a registered trademark and Connections is a trademark of 3Com Corporation. All other company and product names may be trademarks of their respective companies. All specifications subject to change without notice. Troubleshooting Having trouble with your modem? Try these basic troubleshooting steps first! 1. Is your modem turned on? When your modem is properly connected to power and is turned on, the CS light on the front panel will be illuminated. Is your power supply connected properly to both your modem and an electrical outlet? If it is, check the outlet with another electric device (like a lamp) to be sure that you are getting power. Also, use the power supply that came with your modem; other similar-looking power supplies may be of different voltages and could damage your modem. Are you using the proper cable to connect your modem to your computer? Make sure you are using an RS-232 modem cable. Check the packaging of the cable you bought. There are many computer cables that look similar to an RS-232, such as a Null Modem cable, that will not work correctly with this modem. Depending on whether you have a 9-pin or 25-pin serial port on your computer, you will need either a DB9/DB25 or a DB25/ DB25 serial cable. See the diagrams below. Windows 95/98 Users: Make sure your COM port is not already in use by another device. Click Windows Start, Settings, and Control Panel, and then double-click Modems. Look for another modem already installed in your computer. If there is another modem installed, click the Diagnostics tab to find out which COM port it is using. If a previously installed modem is already using the available COM port, you should uninstall that modem. See your previous modem's manual for the instructions to uninstall that modem. Right-click the My Computer icon on your desktop. Click Properties. Click the Device Manager tab. Double-click Ports. If the Communications Ports have yellow exclamation points or red Xs over them, your COM ports may be configured incorrectly. If this is the case, you may need to contact your computer manufacturer. Windows NT Users: Make sure your COM port is not already in use by another device. Click Windows Start, Settings, and Control Panel, and then double-click Modems. Look for another modem already installed in your computer. If there is another modem installed, find out which COM port it is using. If a previously installed modem is already using the available COM port, you should uninstall that modem. See your previous modem's manual for the instructions to uninstall that modem. included in your modem's box if possible. Possible solution: You may have devices between the modem and the phone jack. There should be no line splitters, fax machines, or other devices between the modem and the wall jack. OFFICE AND HOME USERS: Possible solution: You may have plugged your modem's phone cord into a digital line. Contact the department or agency responsible for your phone system if you are unsure whether or not your phone line is digital. If your phone system requires dialing "9" to access an outside line, be sure to add "9" before the number you are dialing. VOICE MAIL USERS: Possible solution: If you have voice mail provided by your local phone company, your dial tone may be altered when messages are waiting. Retrieve your voice mail to restore your normal dial tone. 2. Call U.S. Robotics' Technical Support Department Technical questions about U.S. Robotics modems can also be answered by technical support specialists. In the United States: (801) 401-1141 8:00 A.M. - 6:00 P.M. CST Monday - Friday Automated service is available 24 hours a day, 7 days a week. U.S. Robotics also staffs its own fee-based 900 number for immediate assistance. These lines are staffed from: 8:00 A.M. - 10:00 P.M CST Monday - Friday 9:00 A.M. - 5:00 P.M. CST Saturday - Sunday No-Hold line (900) 555-USR1 For a no-hold call, a $2.50 per minute charge (price subject to change without notice) will appear on your local phone bill. You must be 18 or older or have parental permission. (Service available in the U.S. only.) In Canada: (801) 401-1145 8:00 A.M. - 8:00 P.M. EST Monday - Friday For Canadian Modem Users Industry Canada (IC) This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus set out in the interferencecausing equipment standard entitled Digital Apparatus, ICES-003 of Industry Canada. NOTICE: The Ringer Equivalence Number (REN) assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all devices does not exceed 5. The Ringer Equivalence Number is located on the bottom of the modem. NOTICE: The Industry Canada (IC) label identifies certified equipment. This certification means the equipment meets certain telecommunications network protective, operational, and safety requirements as prescribed in the appropriate Terminal Equipment Technical Requirements document(s). The Department does not guarantee the equipment will operate to the user's satisfaction. Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of connection. In some cases, the company's inside wiring associated with a single-line, individual service may be extended by means of a certified connector assembly (telephone extension cord.) The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations. Currently, telecommunication companies do not allow users to connect their equipment to jacks except in pre ...