User manual US ROBOTICS USR5686E - INSTALLATION GUIDE

Connect the modem to the computer. Connect the 25-pin connector end of the modem cable (not included) to the back of the modem and the other end to your computer's serial port. · When Windows locates the driver on the Installation CDROM, click OK to finish the installation. To install V.92 . features, refer to the V.92 Features section of this Guide. Windows 98 Users · After the New Hardware Wizard detects your modem, click Next. · Select Search for best driver for your device (RecomNext. mended) and click Next · Make sure there is a check mark by Specify a location and type D:\ If your CD-ROM drive uses a different letter, type that letter in place of the "D." If there are other search locations selected, click the check marks to remove them. · Click Next Next. · When Windows locates the driver on the Installation CD-ROM, click Next to complete the installation, then click Finish Finish. When the installation is complete, you may close any open windows. To install V.92 features, refer to the V.92 Features section of this Guide. Windows Me Users · Windows Me will initially install a modem using the driver included in Me. To install your driver, right-click the My Properties. Computer icon on your desktop and select Properties · Click the Device Manager tab and double-click Modems Modems. · Double-click the new Sportster V.90 56K Faxmodem select Faxmodem axmodem, the Driver tab, and click Update Driver Driver. · Be sure Automatic search for a better driver (RecomNext. mended) is selected and click Next Windows will find the updated driver on your Installation CD-ROM and install it. · Click Finish to complete the installation. When the installation is complete, you may close any open windows. To install V.92 features, refer to the V.92 Features section of this Guide. Windows 2000 Users Windows 2000 users must be in administrator mode to properly add any new hardware. · Windows 2000 will initially install a modem using the default driver provided with Windows 2000. To install your modem, right-click the My Computer icon on your desktop and click Properties. Properties · Click the Hardware tab, select Device Manager and then double-click Modems Modems. · Double-click Standard Modem to see the modem's properties, then click the Driver tab and select Update Driver Driver. · Click Next Next. · Make sure that only Search for a suitable driver for my Next. device (recommended) is selected, and click Next · Make sure CD-ROM drives is selected, then click Next When Next. Windows locates the driver on the Installation CD-ROM, click Next to complete the installation. A Digital Signature Not Found warning may appear . If it does, click Yes to proceed with the installation. · Click Finish to complete the installation. When the installation is complete, you may close any open windows. To install V.92 features, refer to the V.92 Features section of this Guide. Windows XP Users Windows XP users must be in administrator mode to properly add any new hardware. · Windows XP will initially install a modem using the default driver provided with XP. To install your modem, click Windows Start, Properties. Start right-click the My Computer icon, and click Properties · Click the Hardware tab and click Device Manager. · Under Modems, double-click U.S. Robotics 56K FA X E XT to Robotics FA EXT get the modem's properties. · Click the Driver tab and select Update Driver Driver. · Make sure that Install from a list or specific location (AdNext. vanced) is selected, and click Next · Select Don't search I will choose the driver to install and click Next Next. · Make sure U.S. Robotics 56K FA X E XT is selected and click Robotics FA EXT Disk. Have Disk · Type D:\ and click OK. If your CD-ROM drive uses a different letter, type that letter in place of the "D." · Make sure U.S. Robotics 56K FA X E XT PnP is selected and click Robotics FA EXT Next. Next A Hardware Installation warning may appear If it does, . click Continue Anyway to proceed with the installation. · Click Finish to complete the installation. When the installation is complete, you may close any open windows. To install V.92 features, refer to the V.92 Features section of this Guide. Windows NT Users Windows NT users must be in administrator mode to properly add any new hardware. · Click Windows Start point to Settings and then click Control Start, Settings, Panel. Panel · Double-click Modems When the Install New Modem screen Modems. appears, click Next to have Windows detect a standard modem. · Click Change Change. · Click Have Disk Type D:\ and click OK. If your CD-ROM drive Disk. uses a different letter, type that letter in place of the "D." · Select U.S. Robotics 56K FA X E XT and click OK Robotics FA EXT OK. · Click Next Next. · Click Finish to complete the installation. When you see the Modems Properties tab, you will see the COM port that is assigned to your modem. · Click Close If the System Settings Change window appears, Close. click Yes to restart your computer. When the installation is complete, you may close any open windows. To install V.92 features, refer to the V.92 Features section of this Guide. 56K* Faxmodem Quick Installation Guide To find the serial port on the back of your computer, look for COM, MODEM, RS-232, , or SERIAL. Do not use the AUX, GAME, LPT, or PARALLEL ports. Connect the modem to an analog phone line and plug in the modem's power supply. Plug one end of the included phone cord into the TELCO jack on the back of the modem (labelled on the modem's underside) and plug the other end into an analog telephone wall jack. When you are not using the modem, you can use a telephone by plugging the telephone's cord into the modem's adapter jack. Plug the power adapter into the modem's jack and into a surge protector or electrical outlet. Make sure to use the power adapter that came with your modem, as others may be of different voltages and could damage your modem. Turn on the modem by using the switch next to the status lights. The CS light should illuminate. If the CS light does not illuminate or other lights illuminate, make sure that only DIP switches 3, 5, and 8 are in the on (down) position. (The DIP switches are located next to the phone jacks on the back of the modem.) Windows 95, 98, Me, NT, 2000, and XP Operating Systems part number R24.0492.00 V.92 Features Would you like to install the ControlCenter software? The ControlCenter software allows you to configure your V.92 modem settings and automatically notifies you of any updates to your modem's code. · To install the ControlCenter software, keep the Installation CDROM in your CD-ROM drive. If the Installation CD-ROM interface does not run automatically, click Windows Start and then click Run. D:\setup.exe. Run In the "Run" dialog box, type D:\setup.exe If your CDROM drive uses a different letter, type that letter in place of "D." · Choose the Software option, select U.S. Robotics ControlCenter, ControlCenter and then follow the on-screen instructions to install the ControlCenter software. Before You Begin For the most recent product support informawww.usr.com/support. tion, visit www.usr.com/support Before you begin, we recommend you uninstall any other modems you may have previously installed in your system. Refer to your old modem's documentation for instructions. The Installation CD-ROM includes the User Guide for your modem. For further troubleshooting information and information on contacting Technical Support, see the other side of this Guide. Your CD-ROM drive is usually D:\ but check your system before you start to be sure. You'll need to know that when you install the drivers in Step 3. Write the serial number of your new modem in the box below. You will need the serial number if you ever need to call our Technical Support department. The serial number is located on the bottom of the modem and on the modem's box. Your modem's model number is 5686. Install the drivers. Turn on your computer and insert the Installation CD-ROM into your CD-ROM drive. Follow the instructions below for your specific operating system. To install V.92 features, refer to the V.92 Features section of this Guide. If you see a language selection screen, click Close and proceed with the on-screen instructions for your specific operating system. Would you like to install the Internet Call Notification software? Internet Call Notification lets you take an incoming voice call without dropping your Internet connection.* · To install the Internet Call Notification software, keep the Installation CD-ROM in your CD-ROM drive. If the Installation CD-ROM interface does not run automatically, click Windows Run. Start and then click Run In the "Run" dialog box, type D:\setup.exe .exe. D:\setup.exe If your CD-ROM drive uses a different letter, type that letter in place of "D." · Choose the Software option, select U.S. Robotics Internet Call Notification and follow the on-screen instructions to install Notification, the Internet Call Notification software. Windows 95 Users · After the Update Device Driver Wizard or New Hardware Found window detects your modem, click Next. · When Windows locates the driver on the Installation CD-ROM, click Finish. To install V.92 features, refer to the V.92 Features section of this Guide. Some Windows 95 users might see a separate set of screens. If the Update Device Driver Wizard or New Hardware Found window does not immediately detect your modem, perform the following steps: · After the Update Device Driver Wizard or New Hardware Found window detects a modem, select Driver from disk provided by manufacturer and click OK. · Type D:\ and click OK. If your CD-ROM drive uses a different letter, type that letter in place of the "D." Register your modem. · At the Installation CD-ROM interface, click the Support link. · Follow the on-screen instructions to register your modem and to view the warranty information. If the Installation CD-ROM interface does not run automatically, click Windows Start and then click Run In the "Run" dialog box, type D:\setup.exe If Run. D:\setup.exe. your CD-ROM drive uses a different letter, type that letter in place of "D." · To register online, visit http://www.usr.com/productreg/ http://www.usr.com/productreg/ *This modem supports both the V.92 and V.90 ITU standards. For V.92, this modem is capable of receiving downloads at up to 56Kbps and sending at up to 48Kbps. For V.90, this modem is capable of receiving downloads at up to 56Kbps and sending at up to 31.2Kbps. Due to FCC regulations on power output, receiving speeds are limited to 53.3Kbps. Actual speeds may vary. Requires compatible analog phone service and server equipment. See www.usr.com for details. U.S. Robotics has thoroughly tested this driver in conjunction with the supported hardware and has verified compatibility with Windows XP and 2000. Copyright ©2004 U.S. Robotics Corporation. All rights reserved. U.S. Robotics and the U.S. Robotics logo are registered trademarks of U.S. Robotics Corporation. Other company and product names may be trademarks of their respective companies. All specifications subject to change without notice. Make sure that your computer is shut down. Turn off your computer and all peripheral devices, and unplug your computer from its power source. Troubleshooting Having trouble with your modem? Try these basic troubleshooting steps first! 1. Is your modem turned on? When your modem is properly connected to an electrical outlet, a wall outlet, or a surge protector and is turned on, the CS light on the front panel will be illuminated. 2. Is your power supply connected properly to both your modem and an electrical outlet? If it is, check the outlet with another electric device (like a lamp) to be sure that you are getting power. Also, use the power supply that came with your modem; other similar-looking power supplies may be of different voltages and could damage your modem. 3. Are you using the proper cable to connect your modem to your computer? Make sure you are using an RS-232 modem cable. Check the packaging of the cable you bought. There are many computer cables that look similar to an RS-232 that will not work correctly with this modem. For example, a Null Modem cable will not work with your 56K Faxmodem. Depending on whether you have a 9-pin or 25-pin serial port on your computer, you will need either a DB9/DB25 or a DB25/DB25 serial cable. See the diagrams below: your PC. To determine if your modem is functioning properly, repeat the steps above. If your modem is still not working, refer to the additional troubleshooting in this Guide. If your modem is not listed and/or you do not see a series of commands and responses, make sure that your cables are attached correctly to your computer. If your modem still does not work, refer to the Troubleshooting section of this Guide. Shut down and restart your computer. To verify that your modem is functioning properly, repeat the steps listed under Windows Me, 98, 95, NT. For additional troubleshooting help, review these common issues: My computer isn't recognizing my modem. Possible solution: You may be using a COM port that is either already in use or not configured correctly. For the modem to work properly, it must be plugged into an enabled serial port which is assigned to a free COM port. Most computers have two serial ports assigned to COM 1 and COM 2 respectively. indows XP, Windows XP, 2000 Make sure your COM port is not already in use by another modem. Click Windows Start, Settings (for Windows 2000 only), and Control Panel and Panel, then double-click Phone and Modem Options Click the Modems tab. Look Options. for a listed modem and check which COM port it is using. If a previous modem is already using the available COM port, you can either use another COM port or uninstall the modem that was installed previously. See your previous modem's manual for uninstallation instructions. Next make sure that your COM ports are configured correctly. Right-click the My Computer icon on your desktop. Click Properties Click the Hardware tab. In the Properties. "Device Manager" section, click the Device Manager button. Look under LPT). Ports (COM and LPT If the Communications ports have yellow exclamation COM points or red Xs over them, your COM ports may be configured incorrectly. If this is the case, you may need to contact your computer manufacturer. It is also possible that you may be plugging your external modem's cable into a disabled serial port. Refer to your computer's manual for information about enabling COM ports. This usually involves altering the BIOS settings and possibly the operating system. You may need to call your computer's manufacturer to change your BIOS settings if they are incorrect. Windows Me, 98, 95 Make sure your COM port is not already in use by another modem. Click Windows Start Settings and Control Panel and then double-click Start, Settings, Panel, Modems. Modems If you have Windows Me and you do not see this icon, be sure to select View All Control Panel Options Look for another modem listed and if Options. another modem is listed, click the Diagnostics tab to find out which COM port it is using. If a previous modem is already using the available COM port, you can either use another COM port or uninstall the previously installed modem. See your previous modem's manual for uninstallation instructions. Next, make sure that your COM ports are configured correctly. Right-click the My Computer icon on your desktop. Click Properties Click Properties. COM the Device Manager tab. Look under Ports (COM and LPT If the COM ports LPT). have yellow exclamation points or red Xs over them, your COM ports may be configured incorrectly. If this is the case and you are not sure how to properly configure your COM ports, contact your computer manufacturer. selected. Double-click My Computer double-click Dial-Up Networking Computer, Networking, right-click the connection you are trying to use, and select Properties Make Properties. sure that the description in the modem box matches the description of the modem you are using. If it doesn't match, select the proper modem description. My modem won't dial out or doesn't answer incoming calls. For both dialing and answering problems Possible solution: Make sure that you are using the power supply that came with your modem; other similar-looking power supplies may be of different voltages and could damage your modem. Possible solution: You might have a bad phone cord connected to your modem, or your phone cord may be plugged into the wrong jack. The phone cord should be plugged into the jack labelled on the modem and into the telephone wall jack. Use the phone cord included in your modem's box, if possible. Possible solution: You may have devices between the modem and the phone jack. There should be no line splitters, fax machines, or other devices between the modem and the telephone wall jack. Office Users Possible solution: You may have plugged your modem's phone cord into a digital line, which can damage your modem. Contact your phone system administrator if you are unsure whether or not your phone line is digital. If your phone system requires dialing "9" to access an outside line, be sure to add "9" before the number you are dialing. Dialing Problems for Voice Mail Users Possible solution: If you have voice mail provided by your local phone company, your dial tone may be altered when messages are waiting. Retrieve your voice mail to restore your normal dial tone. My modem isn't achieving a 56K Internet connection. Possible solution: Our research has shown that the vast majority of telephone lines in North America can and do support V.90/V.92 connections. The V.90/V.92 protocol allows for connection speeds of up to 56K, but line conditions may affect the actual speeds during a given connection. Due to unusual telephone line configurations, some users will not be able to take full advantage of V.90/ V.92 technology at this time. In order to achieve a V.90/V.92 connection: 1. The server you are dialing into must support and provide a digital V.90/ V.92 signal. Your ISP can provide you with a list of dial-up connections and information on what those connections currently support. U.S. Robotics Corporation Limited Warranty 1.0 1.1 1.2 1.3 1.4 GENERAL TERMS: This Limited Warranty is extended only to the original end-user purchaser (CUSTOMER) and is not transferable. No agent, reseller, or business partner of U.S. Robotics Corporation (U.S. ROBOTICS) is authorised to modify the terms of this Limited Warranty on behalf of U.S. ROBOTICS. This Limited Warranty expressly excludes any product that has not been purchased as new from U.S. ROBOTICS or its authorised reseller. This Limited Warranty is only applicable in the country or territory where the product is intended for use (As indicated by the Product Model Number and any local telecommunication approval stickers affixed to the product). U.S. ROBOTICS warrants to the CUSTOMER that this product will be free from defects in workmanship and materials, under normal use and service, for TWO (2) YEARS from the date of purchase from U.S. ROBOTICS or its authorised reseller. U.S. ROBOTICS sole obligation under this warranty shall be, at U.S. ROBOTICS sole discretion, to repair the defective product or part with new or reconditioned parts; or to exchange the defective product or part with a new or reconditioned product or part that is the same or similar; or if neither of the two foregoing options is reasonably available, U.S. ROBOTICS may, at its sole discretion, provide a refund to the CUSTOMER not to exceed the latest published U.S. ROBOTICS recommended retail purchase price of the product, less any applicable service fees. All products or parts that are exchanged for replacement will become the property of U.S. ROBOTICS. U.S. ROBOTICS warrants any replacement product or part for NINETY (90) DAYS from the date the product or part is shipped to Customer. U.S. ROBOTICS makes no warranty or representation that this product will meet CUSTOMER requirements or work in combination with any hardware or software products provided by third parties. U.S. ROBOTICS makes no warranty or representation that the operation of the software products provided with this product will be uninterrupted or error free, or that all defects in software products will be corrected. U.S. ROBOTICS shall not be responsible for any software or other CUSTOMER data or information contained in or stored on this product. CUS OBLIG IONS LIGA CUSTOMER OBLIGATIONS CUSTOMER assumes full responsibility that this product meets CUSTOMER specifications and requirements. CUSTOMER is specifically advised to make a backup copy of all software provided with this product. CUSTOMER assumes full responsibility to properly install and configure this product and to ensure proper installation, configuration, operation and compatibility with the operating environment in which this product is to function. CUSTOMER must furnish U.S. ROBOTICS a dated Proof of Purchase (copy of original purchase receipt from U.S. ROBOTICS or its authorised reseller) for any warranty claims to be authorised. OBTAIN RRANTY SE OBTAINING WARRANTY SERVICE: CUSTOMER must contact U.S. ROBOTICS Technical Support or an authorised U.S. ROBOTICS Service Centre within the applicable warranty period to obtain warranty service authorisation. Customer must provide Product Model Number, Product Serial Number and dated Proof of Purchase (copy of original purchase receipt from U.S. ROBOTICS or its authorised reseller) to obtain warranty service authorisation. For information on how to contact U.S. ROBOTICS Technical Support or an authorised U.S. ROBOTICS Service Centre, please see the U.S ROBOTICS corporate Web site at: www.usr.com CUSTOMER should have the following information / items readily available when contacting U.S. ROBOTICS Technical Support: · Product Model Number · Product Serial Number · Dated Proof of Purchase · CUSTOMER contact name & telephone number · CUSTOMER Computer Operating System version · U.S. ROBOTICS Installation CD-ROM · U.S. ROBOTICS Installation Guide WARRANTY REPLACEMENT: In the event U.S. ROBOTICS Technical Support or its authorised U.S. ROBOTICS Service Centre determines the product or part has a malfunction or failure attributable directly to faulty workmanship and/or materials; and the product is within the TWO (2) YEAR warranty term; and the CUSTOMER will include a copy of the dated Proof of Purchase (original purchase receipt from U.S. ROBOTICS or its authorised reseller) with the product or part with the returned product or part, then U.S. ROBOTICS will issue CUSTOMER a Return Material Authorisation (RMA) and instructions for the return of the product to the authorized U.S. ROBOTICS Drop Zone. Any product or part returned to U.S. ROBOTICS without an RMA issued by U.S. ROBOTICS or its authorised U.S. ROBOTICS Service Centre will be returned. CUSTOMER agrees to pay shipping charges to return the product or part to the authorised U.S. ROBOTICS Return Centre; to insure the product or assume the risk of loss or damage which may occur in transit; and to use a shipping container equivalent to the original packaging. Responsibility for loss or damage does not transfer to U.S. ROBOTICS until the returned product or part is received as an authorised return at an authorised U.S. ROBOTICS Return Centre. Authorised CUSTOMER returns will be unpacked, visually inspected, and matched to the Product Model Number and Product Serial Number for which the RMA was authorised. The enclosed Proof of Purchase will be inspected for date of purchase and place of purchase. U.S. ROBOTICS may deny warranty service if visual inspection of the returned product or part does not match the CUSTOMER supplied information for which the RMA was issued. Once a CUSTOMER return has been unpacked, visually inspected, and tested U.S. ROBOTICS will, at its sole discretion, repair or replace, using new or reconditioned product or parts, to whatever extent it deems necessary to restore the product or part to operating condition. U.S. ROBOTICS will make reasonable effort to ship repaired or replaced product or part to CUSTOMER, at U.S. ROBOTICS expense, not later than TWENTY ONE (21) DAYS after U.S. ROBOTICS receives the authorized CUSTOMER return at an authorised U.S. ROBOTICS Return Centre. U.S. ROBOTICS shall not be liable for any damages caused by delay in delivering or furnishing repaired or replaced product or part. LIMITA IONS LIMITATIONS THIRD-PARTY SOFTWARE: This U.S. ROBOTICS product may include or be bundled with thirdparty software, the use of which is governed by separate end-user license agreements provided by third-party software vendors. This U.S. ROBOTICS Limited Warranty does not apply to such third-party software. For the applicable warranty refer to the end-user license agreement governing the use of such software. DAMAGE DUE TO MISUSE, NEGLECT, NON-COMPLIANCE, IMPROPER INSTALLATION, AND/OR ENVIRONMENTAL FACTORS: To the extent permitted by applicable law, this U.S. ROBOTICS Limited Warranty does not apply to normal wear and tear; damage or loss of data due to interoperability with current and/or future versions of operating system or other current and/or future software and hardware; alterations (by persons other than U.S. ROBOTICS or authorized U.S. ROBOTICS Service Centres); damage caused by operator error or noncompliance with instructions as set out in the user documentation or other accompanying documentation; damage caused by acts of nature such as lightning, storms, floods, fires, and earthquakes, etc. Products evidencing the product serial number has been tampered with or removed; misuse, neglect, and improper handling; damage caused by undue physical, temperature, or electrical stress; counterfeit products; damage or loss of data caused by a computer virus, worm, Trojan horse, or memory content corruption; failures of the product which result from accident, abuse, misuse (including but not limited to improper installation, connection to incorrect voltages, and power points); failures caused by products not supplied by U.S. ROBOTICS; damage cause by moisture, corrosive environments, high voltage surges, shipping, abnormal working conditions; or the use of the product outside the borders of the country or territory intended for use (As indicated by the Product Model Number and any local telecommunication approval stickers affixed to the product). TO THE FULL EXTENT ALLOWED BY LAW, THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ALL OTHER WARRANTIES, TERMS, OR CONDITIONS, EXPRESS OR IMPLIED, EITHER IN FACT OR BY OPERATION OF LAW, STATUTORY OR OTHERWISE, INCLUDING WARRANTIES, TERMS, OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, SATISFACTORY QUALITY, CORRESPONDENCE WITH DESCRIPTION, AND NON-INFRINGEMENT, ALL OF WHICH ARE EXPRESSLY DISCLAIMED. U.S. ROBOTICS NEITHER ASSUMES NOR AUTHORISES ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH THE SALE, INSTALLATION, MAINTENANCE, WARRANTY, OR USE OF ITS PRODUCTS. LIMITATION OF LIABILITY. TO THE FULL EXTENT ALLOWED BY LAW, U.S. ROBOTICS ALSO EXCLUDES FOR ITSELF AND ITS SUPPLIERS ANY LIABILITY, WHETHER BASED IN CONTRACT OR TORT (INCLUDING NEGLIGENCE), FOR INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES OF ANY KIND, OR FOR LOSS OF REVENUE OR PROFITS, LOSS OF BUSINESS, LOSS OF INFORMATION OR DATA, OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE SALE, INSTALLATION, MAINTENANCE, USE, PERFORMANCE, FAILURE, OR INTERRUPTION OF ITS PRODUCTS, EVEN IF U.S. ROBOTICS OR ITS AUTHORISED RESELLER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND LIMITS ITS LIABILITY TO REPAIR, REPLACEMENT, OR REFUND OF THE PURCHASE PRICE PAID, AT U.S. ROBOTICS OPTION. THIS DISCLAIMER OF LIABILITY FOR DAMAGES WILL NOT BE AFFECTED IF ANY REMEDY PROVIDED HEREIN SHALL FAIL OF ITS ESSENTIAL PURPOSE. 6.0 DISCLAIMER: Some countries, states, territories or provinces do not allow the exclusion or limitation of implied warranties or the limitation of incidental or consequential damages for certain products supplied to consumers, or the limitation of liability for personal injury, so the above limitations and exclusions may be limited in their application to CUSTOMER. When the implied warranties are not allowed by law to be excluded in their entirety, they will be limited to the TWO (2) YEAR duration of this written warranty. This warranty gives CUSTOMER specific legal rights, which may vary depending on local law. GOVERNING LAW: This Limited Warranty shall be governed by the laws of the State of Illinois, U.S.A. excluding its conflicts of laws principles and excluding the United Nations Convention on Contracts for the International Sale of Goods. U.S. Robotics Corporation 935 National Parkway Schaumburg, IL, 60173 U.S.A 1.5 1.6 7.0 1.7 1.8 Manufacturer's Declaration of Conformity U.S. Robotics Corporation 935 National Parkway Schaumburg, IL 60173-5157 U.S.A. declares that this product conforms to the FCC's specifications: Part 15, Class B: Operation is subject to the following conditions: 1) this device may not cause harmful electromagnetic interference, and 2) this device must accept any interference received including interference that may cause undesired operations. This equipment complies with Part 15 for Home and Office use. Caution to the User: The user is cautioned that any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment. Part 68: This equipment complies with FCC Rules Part 68. Located on the bottom of the modem is the FCC Registration Number and Ringer Equivalence Number (REN). You must provide this information to the telephone company if requested. The REN is used to determine the number of devices you may legally connect to your telephone line. In most areas, the sum of the REN of all devices connected to one line must not exceed five. You should contact your telephone company to determine the maximum REN for your calling area. This equipment may not be used on coin service provided by the telephone company. Connection to party lines is subject to state tariffs. An FCC compliant telephone cord and modular plug are provided with this equipment, which is designed to connect to the telephone network or premises wiring using a Part 68 compliant compatible jack. See installation instructions for details. This equipment uses the following USOC jacks: RJ-11C. If you use your own telephone cable, you must use a minimum No. 26 AWG and FCC compliant telephone cable. Please contact our support center for an RMA number before sending your product to the repair address. Product sent to the repair address without an RMA number will be returned unopened. In the United States: U.S. Robotics c/o Innovate -It 935 McLaughlin San Jose, CA 95122 In Canada: U.S. Robotics Unit - 100 13751 Mayfield Place Richmond, B.C. Canada V6V 2G9 1.9 1.10 2.0 2.1 2.2 2.2 You need a DB25F to DB25M serial cable You need a DB9F to DB25M RS-232 serial cable 4. Make sure the DIP switches on the back of your modem are set correctly. DIP switches 3, 5, and 8 should be in the on (down) position. See the diagram below for the proper settings. 2.3 3.0 3.1 3.2 3.3 3.4 5. Is your phone cord properly connected? The phone cord should be plugged into the jack on the modem and into the telephone wall jack. Use the phone cord included in your modem's box, if possible. If you have any difficulty with your modem, first make sure that it was installed correctly. Windows XP · Click Windows Start and then click Control Panel Panel. · Click Phone and Modem Options and then click the Modems tab. You should see a description of your new U.S. Robotics modem and a COM port setting. If you do not see a description of your modem, see the Note at the end of this section. · Click Modem highlight the description of your new modem, and Modem, click Properties Properties. · Click the Diagnostics tab. · Click the Query Modem button. You should see a series of commands and responses from the modem. This means that the installation was a success. If you do not see commands and responses, shut down and restart your computer. To determine if your modem is functioning properly, repeat the steps above. If your modem is still not working, refer to the additional troubleshooting in this Guide. Windows 2000 · Click Windows Start Settings and then Control Panel Start, Settings, Panel. · Double-click the Phone and Modem Options icon. · Click the Modems tab. Make sure that your new U.S. Robotics modem is selected. If you do not see a description of your modem, see the Note at the end of this section. · Click the Properties button. · Click the Diagnostics tab. · Click the Query Modem button. You should see a series of commands and responses from the modem. This means that the installation was a success. If you do not see commands and responses, shut down and restart your PC. To determine if your modem is functioning properly, repeat the steps above. If your modem is still not working, refer to the additional troubleshooting in this Guide. Windows Me, 98, 95 · Click Windows Start Settings and then Control Panel Start, Settings, Panel. · Double-click the Modems icon. In the Modems Properties screen, you should see a description for your new U.S. Robotics modem. If you do not see a description of your modem, see the Note at the end of this section. · Click the Diagnostics tab. Make sure that the correct COM port (modem) is selected. · Click the More Info button. You should see a series of commands More and responses from the modem. This means that the installation was a success. If you do not see commands and responses, shut down and restart your PC. To determine if your modem is functioning properly, repeat the steps above. If your modem is still not working, refer to the additional troubleshooting in this Guide. Windows NT · Click Windows Start Settings, and then Control Panel Start, Panel. · Double-click the Modems icon. In the Modems Properties screen, you should see a description for your new U.S. Robotics modem. If you do not see commands and responses, shut down and restart 2. The telephone line between your ISP and your modem must be capable of supporting a 56K connection and contain only one analog-to-digital conversion. The 56K signal from your ISP begins as a digital signal. Somewhere between the ISP and your modem, there will be a digital-to-analog signal conversion so that your modem can receive the data. There must be It is also possible that you may be plugging your RS-232 modem cable into a no more than one analog-to-digital signal conversion in the path from your disabled serial port. Refer to your computer's manual for information about ISP to your modem. If more than one analog-to-digital conversion occurs, enabling COM ports. This usually involves altering the BIOS settings and your connection speeds will default to V.34+ (33.6 Kbps). There may also be possibly the operating system. You may need to call your computer's impairments on the local lines between your ISP and your modem. These manufacturer to change your BIOS settings if they are incorrect. impairments can prevent or limit connection speeds. All telephone calls are routed differently, so you should try making your 56K connection several times. One way to test this is to dial into a long distance location. Long Windows NT Click Windows Start Settings and then Control Panel Double-click Ports Start, Settings, Panel. Ports. distance lines are often much clearer than local lines. It is important to note Make sure the port you are plugging the modem into appears in the list. If it that telephone companies are constantly upgrading their systems. Lines that does not, the port needs to be added, and possibly enabled in the BIOS. do not support 56K today may support 56K in the near future. Consult your Windows NT manual for information about adding ports. After you add or enable the port, follow the instructions in this Guide for your 3. For a V.90 connection, your modem must be connecting to a V.90/56K operating system. server. A pair of 56K modems will not connect to each other at V.90/56K speeds. My software isn't recognizing my modem. Possible solution: 4. For a V.92 connection, your modem must be connecting to a V.92 server. A Your communications software may not function properly if you have more pair of 56K modems will not connect to each other at V.92/56K speeds. than one version of the software installed or if you are using an older version. We highly recommend using the communications software provided with your modem on the Installation CD-ROM. Support Resources Possible solution: Make sure the modem is plugged in and turned on. If it is, check the outlet with another electric device (like a lamp) to be sure that you are getting power. Also, you must use the power supply that came with your modem; other similar-looking power supplies may be of different voltages and could damage your modem. When your modem is properly connected to an electrical outlet, a wall outlet, or a surge protector and is turned on, the CS light on the front panel will be illuminated. Possible solution: Windows XP If you are using Dial-Up Networking, it may not be configured correctly. Check your configuration and make sure you have the correct port selected. Click Start Control Panel and double-click Network Connections DoubleStart, Panel, Connections. click the description of the dial-up networking connection, and select Properties. Properties Make sure that the description in the "Connect Using" box (under the General tab) matches the description of the modem you are using. If it doesn't match, select the proper modem description. Windows 2000 If you are using Dial-Up Networking, it may not be configured correctly. Check your configuration and make sure you have the correct port selected. Click Windows Start point to Settings and click Network and Dial-up Start, Connections. Connections Make sure that the description in the "Connect Using" box (under the General tab) matches the description of the modem you are using. If it doesn't match, select the proper modem description. Windows Me, 98, 95, NT If you are using Dial-Up Networking, it may not be installed or configured correctly. Check your configuration and make sure you have the correct port If you have not fixed your problem after trying the suggestions in the Troubleshooting section, you can receive additional help via the U.S. Robotics Web site: World Wide Web Contains useful product information, documents, and manuals. Log on to: http://www.usr.com/support Are Still Problems? Are You Still Having Problems? Robotics 1. Call the U.S. Robotics Technical Support Department Technical questions about U.S. Robotics modems can be answered by technical support specialists. Be sure to have your modem's model number handy before you call technical support. Your modem's model number is 5686. In the United States and Canada (888) 428-9450 9:00 A.M. - 5:00 P.M. CST Monday - Friday Automated service is available 24 hours a day, 7 days a week. Be sure to have your serial number and your model number, 5686, readily available. 2. Call the Dealer Who Sold You the Modem The dealer may be able to troubleshoot the problem over the phone or may request that you bring the modem back to the store for service. 4.0 4.1 UL Listing/CUL Listing This information technology equipment is UL-Listed and CUL Listed for the uses described in the User Guide. Fax Branding: The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device, including fax machines, to send any message unless such message clearly contains in the margin at the top or bottom of each transmitted page or on the first page of the transmission, the date and time it is sent, an identification of the business or other entity, or other individual sending the message, and the telephone number of the sending machine or of such business, other entity, or individual. (The telephone number provided may not be a 900 number or any other number for which charges exceed local or longdistance transmission charges.) In order to program this information into your modem, refer to the BVRP software on the CD-ROM that shipped with your modem. If you are using a different communication software program, refer to its manual. Radio and Television Interference: This equipment generates, uses, and can radiate radio frequency energy. If this equipment is not installed and used in accordance with the manufacturer's instructions, it may cause interference to radio and television communications. The modem has been tested and found to comply with the limits for a Class B computing device in accordance with the specifications in Part 15 of FCC rules, which are designed to provide reasonable protection against such interference in a residential installation. For Canadian Modem Users Industry Canada (IC) This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus set out in the interference-causing equipment standard entitled Digital Apparatus, ICES-003 of Industry Canada. NOTICE: The Ringer Equivalence Number (REN) assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all devices does not exceed 5. The Ringer Equivalence Number is located on the bottom of the modem. NOTICE: The Industry Canada (IC) label identifies certified equipment. This certification means the equipment meets certain telecommunications network protective, operational, and safety requirements as prescribed in the appropriate Terminal Equipment Technical Requirements document(s). The Department does not guarantee the equipment will operate to the user's satisfaction. Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of connection. In some cases, the company's inside wiring associated with a single-line, individual service may be extended by means of a certified connector assembly (telephone extension cord). The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations. Currently, other entity, or individual. (The telephone number provided may telecommunication companies do not allow users to connect their equipment to jacks except in precise situations that are spelled out in tariffing arrangements with those companies. Repairs to certified equipment should be coordinated by a representative designated by the supplier. Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may give the telecommunications company cause to request the user to disconnect the equipment. 4.2 4.3 4.4 4.5 4.6 4.7 4.8 5.0 5.1 5.2 5.3 5.4 Printed in XXXXXXXXXXXXXXXX.