1 READ ME FIRST! Prepare for installation. Write the modem's serial number in the box below. The serial number is located on the white bar code sticker on the modem and on the modem's box. 2 Remove the expansion slot cover. CAUTION: To avoid the risk of electrical shock, make sure your computer and all peripheral devices are turned off and unplugged. Disconnect all telephone cables from the modem before opening the PC cover. Unscrew and remove the expansion slot cover at the back of an empty PCI expansion slot. The slot cover is on the back of your computer and covers an opening on your computer's case. The opening lines up with the expansion slot inside the computer, which is 3.5 inches long and usually white plastic lined with metal. Internet Call Modem Installation Guide For Windows 95 and 98 Operating Systems ® NOTE: It is very important that you have your serial number and model number written down for future reference. If you ever need to call our Technical Support department, you will need these numbers to receive assistance. 3 Insert the modem into the empty PCI expansion slot. Insert the modem, gold edge first, into the PCI slot. The modem will fit snugly. You may need to rock the modem back and forth firmly to properly seat it in the slot. NOTE: Properly seating this modem in the slot can be difficult, because it requires more force than some other internal modems. Use firm downward pressure. When the modem is properly installed, you will no longer see any part of the gold edge. The modem's metal bracket will cover the opening on the back of the computer. Secure the modem with the screw you removed in step two. Replace the computer's cover. Make sure that your computer is shut down. Turn off your computer and all peripheral devices. Unplug your computer and remove the computer's cover. If you currently have an internal modem in your computer, remove the telephone cord before removing your computer's cover. Model numbers USR5695 & USR325695 Part number 10031128 PCI expansion slot ISA expansion slot 4 Connect the modem to an analog phone line. Plug one end of the provided phone cord into the jack on the modem labeled analog phone wall jack. Plug the telephone's cord into the modem's jack labeled and plug the other end into an Before You Begin Insert the Installation CD included with your modem into your CD-ROM drive. It should run automatically. If it does not, click Windows Start and then click Run. In the "Run" dialog box, type D:\setup.exe. If your CD-ROM drive uses a different letter, type that letter in place of "D." Follow the onscreen instructions. When you see the prompt to shut down your computer, refer to Step One of this Guide to continue the installation process. 7 Install the ConnectionsTM CD. Remove the Installation CD and insert the ConnectionsTM CD. The Connections CD will start automatically once you have successfully installed your modem. If it does not, click Windows Start and then click Run. In the box, type D:\setup.exe and then click OK to view the CD and to install the fax software. If your CD-ROM drive uses a different letter, type that letter in the place of "D". *Note: If at any time during the installation you are prompted to select the location of your installation drivers, the following are the correct locations on the Installation CD (assumes D: is your CD-ROM drive). Windows 95/98 drivers: D:\ Windows 2000 drivers: Windows NT drivers: D:\Win_2000 Refer to the "Installing Your New 5 Windows installs the drivers and verifies the installation. Turn your PC on. Windows will detect your modem and install its drivers. 6 Verify the Net2PhoneSM software Installation and register your modem As part of your modem's installation, the Net2Phone software which you will use to make Internet phone calls should also have been installed. The Net2PhoneSM software is located on the Installation CD. To verify this has been installed, look in the System Tray (usually in the bottom right hand corner of your screen), and SM . A telephone should be connected to the modem if you will want to make regular phone calls while the modem is not in use, or to make Internet phone calls with the Net2PhoneSM software that is part of your modem software installation. If you wish to use the speakerphone option, plug your microphone into the modem's jack labeled your powered speakers into the jack labeled . Plug . Modem in Windows NT" document included with your modem. you should see a small icon of the Net2PhoneSM logo . Double- click this icon. This should start up the Net2PhoneSM software. If the Net2Phone SM software does not install, refer to the "Troubleshooting" chapter of the printed User's Guide that came with your modem. When your desktop returns, this would be a good opportunity to register your modem. At the Installation CD interface, click on the 3Com Support link. Follow the onscreen instructions to register your modem and to view the warranty information. The Installation CD includes the electronic User's Guide and Reference for your modem. The ConnectionsTM CD contains a selection of Internet browsers, ISP offers, and other valuable software. For troubleshooting help or to find out how to contact technical support, see the other side of this Guide. Copyright © 2000 3Com Corporation. All rights reserved. 3Com is a registered trademark and Connections is a trademark of 3Com Corporation. U.S. Robotics and the U.S. Robotics logo are registered trademarks and RapidComm is a trademark of U.S. Robotics Corporation. Windows is a registered trademark of Microsoft Corp. All other trademarks are used for identification purposes only and may be trademarks and/or registered trademarks of their respective companies. Troubleshooting Having trouble with your modem? Try these basic troubleshooting steps first! 1. Make sure that your phone cord is properly connected. Remove the phone cord from the modem and wall jacks. Clean any dirt or corrosion from the cord and jacks. Reinsert the cord securely in the wall jack and the modem's if possible. jack. Use the phone cord included with your modem, PROBLEM: My software isn't recognizing my modem. Possible solution: Your communications software may not function properly if you have more than one version of the software installed, you are using an older version, or you have more than one communications application installed on your system. We highly recommend using the communications software provided with your modem on the Installation CD-ROM. Possible solution: Your software's COM port settings may be incorrect. There should be a place in the Setup section of your software that addresses port settings. Make sure the software's port settings match those for your modem. To check which COM port your modem is using, click Windows Start, Settings, and Control Panel. Double-click Modems, select your modem, and select Properties. Check your communication software's documentation for instructions on adjusting the port settings in your software. Possible solution: You may not have the correct modem type selected in your software or in Windows. Click on Windows Start, Settings, and Control Panel. When Control Panel opens, double-click Modems. You will see a list of installed modems. You can also add, remove, or view the properties of modems from this window. The U.S. Robotics modem you have installed should be present in the list of installed modems. If none of the modem descriptions in the list match your U.S. Robotics modem or no modems are listed, your modem is not installed properly. Try reinstalling your modem. Possible solution: If you are using Dial-Up Networking, it may not be configured correctly. Check your configuration and make sure you have the correct modem selected. Double-click My Computer, doubleclick Dial-Up Networking, right-click the connection you are trying to use, and click Properties. Make sure that the description in the modem box matches the description of the modem you are using. If it doesn't match, select the proper modem description. in North America can and do support V.90 connections. The V.90 protocol allows for connection speeds of up to 56K, but line conditions may affect the actual speeds during a given connection. Due to unusual telephone line configurations, some users will not be able to take full advantage of V.90 technology at this time. In order to achieve a V.90 connection: · The server you're dialing in to must support and provide a digital V.90 signal. Your ISP can provide you with a list of dial-up connections and information on what those connections currently support. · The telephone line between your ISP and your modem must be capable of supporting a 56K connection and contain only one analog-to-digital conversion. The 56K signal from your ISP begins as a digital signal. Somewhere between the ISP and your modem, there will be a digital-to-analog signal conversion so that your modem can receive the data. There must be no more than one analog-todigital signal conversion in the path from your ISP to your modem. If more than one analog-to-digital conversion occurs, your connect speeds will default to V.34 (33.6 Kbps). There may also be impairments on the local lines between your ISP and your modem. These impairments can prevent or limit V.90 connection speeds. All telephone calls are routed differently, so you should try making your 56K connection several times. One way to test this is to dial into a long distance location. Long distance lines are often much clearer than local lines. It is important to note that telephone companies are constantly upgrading their systems. Lines that do not support 56K today may support 56K in the near future. · Your modem must be connecting to a V.90/56K server. A pair of 56K modems will not connect to each other at V.90/56K speeds. *IMPORTANT! In accordance with the ITU-T standard for 56K transmissions (V.90), this modem is capable of 56 Kbps downloads. However, the download speeds you experience may lower due to varying line conditions and other factors. Uploads from users to server equipment travel at speeds up to 31.2 Kbps. An analog phone line compatible with the V.90 standard, and an Internet provider or corporate host site compatible with the V.90 standard is necessary for these high-speed downloads. 3Com also staffs its own fee-based 900 number for immediate assistance. These lines are staffed from: 8:00 am - 10:00 pm CST Monday - Friday 9:00 am- 5:00 pm CST Saturday - Sunday No-Hold line 900 555 USR1 For a no-hold call, a $2.50 per minute charge (price subject to change without notice) will appear on your local phone bill. You must be 18 or older or have parental permission. (Service available in the U.S. only.) In Canada: Keating Technologies 905 479 0231 8:00 am - 8:00 pm EST Monday - Friday 2. Make sure that your internal modem is physically installed correctly in your computer. You will need to press the modem in firmly so that it is seated properly in its slot. When the modem is installed correctly, you will no longer see any part of the gold edge. See the front of this Guide for complete instructions. If your modem still does not work, with your computer off, remove the modem and reinstall it in another slot if possible. Manufacturer's Declaration of Conformity U.S. Robotics Corporation 3800 Golf Road Rolling Meadows, IL 60008 U.S.A. Telephone: 847 262 5000 We declare under our sole responsibility that the Internet Call Modem is in conformity with the following standards or other normative documents: FCC Compliance Federal Communications Commission 47 CFR Part 15, Subpart B: ANSI C63.4-1992 Test Procedure 15.107 (e) Class B Conducted Emissions Limits 15.109 (g) Class B Radiated Emissions Limits Federal Communications Commission CFR Part 68 Analog Terminal Equipment ­ refer to bottom of unit Registration No. and REN data ­ refer to bottom of unit This equipment uses RJ-11C USOC Jacks For Industry Canada ICES-003 Class B Emissions Limits CS-03 Analog Terminal Equipment UL Listed, UL1950, 2nd edition For Canadian Modem Users Industry Canada (IC) This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus set out in the interference-causing equipment standard entitled Digital Apparatus, ICES-003 of Industry Canada. NOTICE: The Ringer Equivalence Number (REN) assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all devices does not exceed 5. The Ringer Equivalence Number is located on the bottom of the modem. NOTICE: The Industry Canada (IC) label identifies certified equipment. This certification means the equipment meets certain telecommunications network protective, operational, and safety requirements ...