Before You Begin Before you begin, we recommend you uninstall any other modems you have in your system and unplug all telephone cords connected to these modems. Refer to your old modem's documentation for instructions. If you have an older U.S. Robotics modem, see the "Uninstalling a U.S. Robotics Modem" chapter in the manual that came with your older modem. Write the new U.S. Robotics modem's serial number in the box below. The serial number is located on the white bar code sticker on the modem and on the modem's box. Step 1 Insert the modem into an empty PCI expansion slot. Turn off and unplug your computer and all peripherals. Remove the computer's cover. (If you do not know how to do this, refer to your computer's documentation.) CAUTION : To avoid risk of electrical shock, make sure your computer and all peripheral devices are turned off and unplugged from electrical outlets and that any telephone cords have been removed from existing modems and their wall jacks. Remove the expansion slot cover at the back of an empty PCI expansion slot. PCI slots are 3.5 inches long and are usually white plastic lined with metal. The slot cover is on the back of the computer and covers an opening on the computer's case. Some slot covers are held in place with a screw. Insert the modem, gold edge first, into the slot. You will need to press the modem in firmly so that it is seated properly in its slot. When the modem is installed correctly, you will no longer see any part of the gold edge. Be careful to place the modem in the slot properly, with the end bracket of the modem lined up properly in your computer. The modem's metal bracket will cover the opening on the back of the computer. If you removed a screw from the slot cover, secure the modem with the screw. Replace the computer's cover. Plug one end of the phone cord into the jack on the modem labeled and plug the other end into an analog phone wall jack. When you are not using the modem, you can use a telephone by plugging the telephone's cord into the modem's peripherals. jack. Reconnect and turn on all Step 2 Install the modem drivers. NOTE: If at any time during the installation you are prompted to select the location of your installation drivers, the following is the correct location on the Installation CD-ROM (assuming D: is your CD-ROM drive). Windows Me/98/95 drivers - D:\ Windows XP/2000 drivers - D:\Win2K_XP NOTE: Windows XP/2000 users must be logged in using an account with administrative privileges before attempting to install the modem drivers. Windows XP home users have administrative privileges by default. Windows XP Users: Control Panel: Category View Turn on your computer. Insert your Installation CDROM into your drive before you log in or Windows opens. Windows will install the hardware with in-built drivers. After it has finished, click Windows Start, Control Panel, Network and Internet Connections. Click Phone and Modem Options. Select the Modems tab. Click Properties. Select the Driver tab. Click Update Driver. Continue on to the "Windows XP Users" section below. Windows XP Users: Control Panel: Classic View Turn on your computer. Insert your Installation CDROM into your drive before you log in. Click Windows Start, Control Panel. Double-click Phone and Modem Options. Select the Modems tab. Click Properties. Select the Driver tab. Click Update Driver. Continue on to the "Windows XP Users" section below. Windows XP Users: Select Install from a list or specific location (Advanced) and click Next. Select Don't search. I will choose the driver to install and click Next. Select Have Disk. Click Browse and select your CD-ROM drive. Double-click Win2K_XP and click Open, click OK, and then click Next. A Hardware Installation message may appear*. Click Continue Anyway. Click Finish to complete the installation. Windows 2000 Users Turn on your computer. Insert your Installation CD-ROM into your drive before you log in. When the Found New Hardware screen appears, click Next. Select Search for a suitable driver for my device (recommended). Click Next. Select CD-ROM drives. Click Next. Click Next. A Digital Signature Not Found message may appear*. Click Yes. Click Finish to complete the installation. * U.S. Robotics has thoroughly tested this driver in conjunction with the supported hardware and has verified compatibility with Windows XP/2000. Windows 95 Users Turn on your computer. Insert the Installation CD-ROM into your drive before Windows opens. When the New Hardware Found or Update Device Driver Wizard appears, follow the on-screen instructions. If at any time during the installation you are prompted to select the location of any installation files, the location of the files on the Installation CD-ROM is D:\ (assuming D: is your CD-ROM drive). Step 3 Verify that the modem is properly installed. If you have Windows XP Click Windows Start, and click Control Panel. Click Network and Internet Connections, Phone and Modem Options, and then click the Modems tab. You should see a description of your modem, U.S. Robotics V.92 Fax Win Int, and a COM port setting. If you do not see a description of your modem, see the Note after this section. If you do see the description, click Modem, highlight the description of your new modem, and click Properties. Click the Diagnostics tab. Click the Query Modem button. You should see a series of commands and responses from the modem. This means that the installation was a success. If you do not see commands and responses, see the Note after this section. NOTE: If your modem is not listed and/or you do not see a series of commands and responses, make sure that your internal modem is physically installed correctly in your computer. With the power off, press the modem in firmly so that it is seated properly in its slot. When the modem is installed correctly, you will no longer see any part of the gold edge. If your modem still does not work, you may need to remove it and reinstall it in another available PCI slot. Shut down and restart your PC. Check your modem again using Control Panel as described previously. If you have Windows 2000 Click Windows Start, Settings, and then Control Panel. Double-click the Phone and Modem Options icon. Click the Modems tab. Make sure that the correct modem is highlighted, U.S. Robotics V.92 Fax Win Int. If you do not see a description of your modem, see the Note after this section. If you do see the description, click the Properties button. Click the Diagnostics tab. Click the Query Modem button. You should see a series of commands and responses from the modem. This means that the installation was a success. If you do not see commands and responses, see the Note after this section. NOTE: If your modem is not listed and/or you do not see a series of commands and responses, make sure that your internal modem is physically installed correctly in your computer. With the power off, press the modem in firmly so that it is seated properly in its slot. When the modem is installed correctly, you will no longer see any part of the gold edge. If your modem still does not work, you may need to remove it and reinstall it in another available PCI slot. Shut down and restart your PC. Check your modem again using Control Panel as described previously. If you have Windows Me/98/95 Click Windows Start, Settings, and then Control Panel. Double-click the Modems icon. In the Modems Properties screen, you should see a description for your modem, U.S. Robotics V.92 Fax Win Int. If you do not see a description of your modem, see the Note after this section. If you do see the description, click the Diagnostics tab. Make sure that the correct COM Port (modem) is highlighted. Click the More Info button. You should see a series of commands and responses from the modem. This means that the installation was a success. If you do not see commands and responses, see the Note after this section. NOTE: If your modem is not listed and/or you do not see a series of commands and responses, make sure that your internal modem is physically installed correctly in your computer. With the power off, press the modem in firmly so that it is seated properly in its slot. When the modem is installed correctly, you will no longer see any part of the gold edge. If your modem still does not work, you may need to remove it and reinstall it in another available slot. Shut down and restart your PC. Check your modem again using Control Panel as described previously. Troubleshooting Having trouble with your modem? Try these basic troubleshooting steps first. 1) Is your phone cord properly connected? The phone cord should be plugged into the jack on the modem and into the wall phone jack. Use the phone cord included in your modem's box. will see a listing of your system's IRQs and the devices to which they are assigned. Locate your modem and the IRQ which it is assigned. If this IRQ is being used by any other devices, it may be causing the modem to work improperly. Either your modem or the device which shares an IRQ with your modem will have to be reassigned to another IRQ in order to resolve your conflict. You may want to try installing the modem in another PCI slot, or refer to the sharing device's documentation for more information about removing, disabling, or relocating it. nology at this time. In order to achieve a V.92 or V.90 connection: Problem: My modem won't dial out or doesn't answer incoming calls. FOR BOTH DIALING AND ANSWERING PROBLEMS: Possible solution: You may have a bad phone cord connection to your modem, or your phone cord may be plugged into the wrong jack. The phone cord should be plugged into the jack on the modem and into the wall phone jack. Use the phone cord included in your modem's box if possible. Possible solution: You may have devices between the modem and the phone jack. There should be no line splitters, fax machines, or other devices between the modem and the wall jack. OFFICE USERS: Possible solution: You may have plugged your modem's phone cord into a digital line. Contact the department responsible for your phone system if you are unsure whether or not your phone line is digital. If your phone system requires dialing "9" to access an outside line, be sure to add "9" before the number you are dialing. VOICE MAIL USERS: Possible solution: If you have voice mail provided by your local phone company, your dial tone may be altered when messages are waiting. Retrieve your voice mail to restore your normal dial tone. · The server you're dialing in to must support and provide a digital V.92 or V.90 signal. Your ISP can provide you with a list of dial-up connections and information on what those connections currently support. The telephone line between your ISP and your modem must be capable of supporting a 56K connection and contain only one digital-to-analog conversion. The 56K signal from your ISP begins as a digital signal. Somewhere between the ISP and your modem, there will be a digital-to-analog signal conversion so that your modem can receive the data. There must be no more than one digital-to-analog signal conversion in the path from your ISP to your modem. If more than one analog-to-digital conversion occurs, your connect speeds will default to V.34 (33.6 Kbps). There may also be impairments on the local lines between your ISP and your modem. These impairments can prevent or limit V.92 or V.90 connection speeds. All telephone calls are routed differently, so you should try making your connection several times. One way to test this is to dial into a long distance location. Long distance lines are often much clearer than local lines. It is important to note that telephone companies are constantly upgrading their systems. Lines that do not support 56K today may support 56K in the near future. Your modem must be connecting to a V.92 or V.90 server. A pair of 56K modems will not connect to each other at 56K speeds. Problem: My modem won't dial out or Possible solution: You may have plugged your modem's phone cord into a digital line. Contact the department responsible for your phone system if you are unsure whether or not your phone line is digital. If your phone system requires dialing "9" to access an outside line, be sure to add "9" before the number you are dialing. · Problem: My software isn't recognizing my modem. Possible solution: Your communications software may not function properly if you have more than one version of the software installed, you are using an older version, or you have more than one communications application installed on your system. We highly recommend using the communications software provided with your modem on the Installation CD-ROM. Possible solution: Your software's COM port settings may be incorrect. There should be a place in the Setup section of your software that addresses port settings. Make sure the software's port settings match those for your modem. To check which COM port your modem is using, cl ...