Broadband Router Windows 95, 98, 2000, Me, and Macintosh Installation Guide part number: R24.0098.00 Table of Contents 1. English........................................................................................... 3 2. Canadien français..........................................................................................11 3. Español de Hispanoamérica ......................................................................19 4. Português (brasileiro).................................................................... 27 2 Power LEDs: The orange-yellow Power LED flashes once per second to indicate the system is functioning properly. Status LED: This LED should only be lighted if the broadband router is connected. WAN LED: The green WAN port LED flashes when the WAN port is sending or receiving data. LAN Port LED: This green LED is always lighted when each specific LAN port is in use. Uplink Port: The Uplink port is used to attach any additional hubs to the broadband router in order to expand the Local Area Network (LAN). LAN Ports 1-4: The LAN ports are used to connect devices to the local area network. The green Link/Act LEDs flash when the specific LAN port is sending or receiving data. The green 10/100 LEDs are lighted to indicate a speed of 100 Mbps and unlighted to indicate a speed of 10 Mbps. Note: When an Ethernet cable is connected to the Uplink port, only LAN ports 2, 3, and 4 can be used to connect PCs to the local area network. PRINTER: This parallel port is used to attach a printer to the local area network. WAN: The RJ-45 WAN port is used to connect to a broadband modem or to an Ethernet broadband router. COM: This serial port can be used to connect an analog modem. 5VDC: This connection port is for the power supply of the broadband router. 3 Installation Broadband Modem Step 1. Turn off your PC or Macintosh and unplug the power cord. Step 2. Connect one end of an Ethernet cable to your PC's Ethernet adapter. Connect the other end to one of the LAN ports on the broadband router. Step 3. Connect one end of an Ethernet cable to the WAN port on the broadband router. Connect the other end to the LAN port on your modem. Step 4. Connect the power cord to the power adapter. Connect the power adapter to the power jack on the broadband router. Plug the power cord into a standard power outlet. The broadband router will automatically enter the self-test phase. When it is in this phase, the Power LED will light up for approximately five seconds, then flash three times to indicate that the self-test operation is complete. Finally, the Power LED will continuously flash once per second to indicate that this product is operating normally. Step 5. Plug in the power cord for your PC or Macintosh and turn your computer on. Step 6. If you want to share a printer across the network, connect the cable from the printer to the PRINTER port on the rear of the broadband router. Refer to section IV of the manual on the CD for instructions on enabling the print server. Note: After you have installed your broadband router, it is recommended that you change the administrator password for your network. Open a Web browser and type http://192.168.123.254 to access the Configuration Utility. The default administrator password for your network is admin. Log in and click Toolbox. Enter the old password and then enter and confirm the new password. If you forget your password, refer to the Console Mode section of the user guide on the CD. Note: It is recommended that you write down the settings for your broadband router for future reference. You can view the settings in the Configuration Utility. 4 Analog Modem You can manually change the WAN type to use an analog modem instead of a broadband connection. Perform the following steps to configure the broadband router for an analog modem: 1. Detach the Ethernet cable from the broadband router. Connect the modem cable to your analog modem and to the COM port on the broadband router. Make sure the modem is powered on. 2. Go to the Configuration Utility and click Primary Setup. Click Change and select the WAN type as Dialup Network. Enter the appropriate information for your dial-up Internet service. 3. Click Save and reboot the broadband router. Click Dial-up to initiate a dial-up session with your ISP. The peripheral status will display whether or not the call was successful. If the settings are correct, the analog modem can be used to connect to the Internet. If the settings are not correct, you must enter in the correct values before the modem can be used to connect to the Internet. Note: After you have installed your broadband router, it is recommended that you change the administrator password for your network. Open a Web browser and type http://192.168.123.254 to access the Configuration Utility. The default administrator password for your network is admin. Log in and click Toolbox. Enter the old password and then enter and confirm the new password. If you forget your password, refer to the Console Mode section of the user guide on the CD. Troubleshooting I can't connect to the broadband router. Possible Solution: Make sure the broadband broadband router is properly installed, the LAN connections are okay, and the power cord is plugged in. Possible Solution: Make sure that your PC and the broadband router are on the same network. Initiate the DHCP function and retrieve the IP address automatically. Possible Solution: Make sure that your PC is using an IP address that is within the default range of 192.168.123.xxx. Make sure the address of the subnet mask is 5 255.255.255.0. To verify these settings, click Windows Start, Settings, then Control Panel. Double-click the Network icon, select the TCP/IP protocol for your network, and click Properties. If you are still unable to connect to the broadband router, refer to the ping procedure that follows. I can't access the Internet through the broadband router. Possible Solution: Make sure the network cable and the power cord are connected correctly. Make sure the Ethernet cable is correctly connected to the PC and to a LAN port on the broadband router. You can also reset the modem by unplugging it for at least three seconds then plugging it back in. If you are still unable to access the Internet, refer to the ping procedure that follows. My broadband router is not communicating with my analog or ISDN modem. Possible Solution: Make sure the cables are all correctly installed. If this does not correct the problem, open the Configuration Utility, click Toolbox, and then click Reboot. This will restart the broadband router and then it should communicate with your analog or ISDN modem. I can't access the Internet using an analog or ISDN modem. Possible Solution: Make sure you do not have an Ethernet cable plugged into the WAN port of the broadband router. You cannot have a modem cable and an Ethernet cable connected at the same time. I can't access a printer or files that are being shared. Possible Solution: Check each PC and make sure that file and print sharing has been enabled. Make sure you have the correct drivers for the printer loaded onto each machine in the network that will use the printer. 6 My broadband router is not acknowledging my printer. Possible Solution: Make sure the cables are all correctly installed. If this does not correct the problem, open the Configuration Utility, click Toolbox, and then click Reboot. This will restart the broadband router and then it should communicate with your printer. Troubleshooting Ping Procedure If at any time during the ping procedure you do not receive a return message for a successful ping, this means that the address you are pinging has been changed and is causing a conflict. Check the address in the configuration utility and make any necessary corrections using the console mode. After you have made the corrections, continue with the ping procedure. 1. Click Windows Start and then click Run. In the Run dialog box, Windows 95, 98, and Me users should type command and click OK. Windows NT and 2000 users should type cmd and click OK. 2. Type Ping 127.0.0.1. This is your local host address and this will ensure that the TCP/IP protocol is installed and functioning properly. If you cannot complete this ping, disconnect the router and then repeat the installation procedure. 3. Type Ping followed by your IP address. This will ensure that your PC is responding to requests. If you cannot complete this ping, make sure all the cables are properly connected and that all the correct drivers are installed. Type Ping followed by your gateway address to check the communication with your gateway. The default gateway address is 192.168.123.254. This will ensure that you can connect to other machines and can get to the broadband router. If you can establish communication with the broadband router, you can access the Administration page and configure the settings. If you cannot complete this ping, make sure the power cord of the broadband router is plugged in and that it is properly connected to your PC or Macintosh. Type Ping followed by the outside Internet address of your broadband router. This is the address that is provided either by your ISP or by the outside LAN. This procedure will ensure that your broadband router is functioning properly and allowing traffic to pass through. 4. 5. 7 6. Type Ping followed by your known DNS server address. This will allow you to resolve valid Internet host names to IP addresses and to verify that you can access the Internet. For more information about the broadband router, refer to the FAQ section on the Installation CD. Are You Still Having Problems? Call U.S. Robotics's Technical Support Department Technical questions about U.S. Robotics products can also be answered by technical support specialists. In the United States: (801) 401-1143 8:00 A.M. - 7:00 P.M. CST Monday - Friday. USR-Walnut 528 Spanish Lane Walnut, Ca 91789 For current support contact information, go to the following web site: http://www.usr.com/ Call the Dealer Who Sold You this U.S. Robotics Product The dealer may be able to troubleshoot the problem over the phone or may request that you bring the product back to the store for service. FCC Declaration of Conformity We declare under our sole responsibility that the U.S. Robotics Broadband Router to which this declaration relates, is in conformity with the following standards or other normative documents: · ANSI C63.4-1992 Methods of measurement · Federal Communications Commission 47 CFR Part 15, subpart B 15.107 (e) Class B Conducted Limits 15.109 (g) Class B Radiated Emissions Limits FCC Class B Statement This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: 1. this device may not cause harmful electromagnetic interference, and 2. this device must accept any interference received including interference that may cause undesired operations. Radio and Television Interference Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide 8 reasonable protection against harmful interference in a residential installation. This equipment generates and uses radio frequency energy and, if not installed and used in accordance with the instructions, may cause interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: · Reorient or relocate the receiving antenna or cable input device. · Increase the separation between the equipment and receiver. · Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. · Consult the dealer or an experienced radio/TV technician for help. The user may find the following information prepared by the Federal Communications Commission helpful: The CIB Interference Handbook and The CIB Telephone Interference Bulletin. These documents are available on the Internet through the FCC Compliance and Interference Bureau Home Page at http://www.fcc.gov/cib listed under documents. Select CIB Interference Handbook or CIB Telephone Interference Bulletin. Caution: Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate this equipment. UL Listing/CUL Listing This information technology equipment is UL-Listed and CUL-Listed for both the Canadian and US markets respectively. Canadian notice: This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus set out in the interference-causing equipment standard enti ...