ADSL Ethernet Modem Windows and Macintosh Installation Guide Guide d'installation Guida all'installazione Guía de instalación R24.0250.00 Installation Guide ADSL Ethernet Modem..................................................................... 1 Connecting the ADSL Ethernet Modem ........................................... 2 Verification of Correct Operation ...................................................... 3 Troubleshooting................................................................................ 4 Regulatory Approvals ....................................................................... 5 U.S. Robotics Corporation Limited Warranty.................................... 6 Guide d'installation ADSL Ethernet Modem..................................................................... 9 Connexion du modem ADSL Ethernet Modem ................................ 10 Vérification du fonctionnement ......................................................... 11 Dépannage ....................................................................................... 12 Approbations homologuées.............................................................. 13 Garantie limitée de U.S. Robotics .................................................... 14 Guida all'installazione ADSL Ethernet Modem..................................................................... 17 Collegamento del modem Ethernet ADSL........................................ 18 Verifica del corretto funzionamento .................................................. 19 Risoluzione di problemi .................................................................... 20 Verifica di conformità ........................................................................ 21 Garanzia limitata di U.S. Robotics Corporation ................................ 22 Guía de instalación Módem ADSL Ethernet..................................................................... 25 Conexión del módem ADSL Ethernet............................................... 26 Verificación del funcionamiento normal............................................ 27 Solución de problemas ..................................................................... 28 Adecuación a normas del sector ...................................................... 29 Garantía limitada de U.S. Robotics Corporation .............................. 30 ADSL Ethernet Modem ADSL Ethernet Modem What You Need to Begin You must verify that you have the following before you begin: · A 10/100 Ethernet Network Interface Card (NIC) installed on your computer. · An active DSL Internet account · A line filter may be required for each telephone that will share a line with the ADSL modem. Make sure there is no filter installed between the ADSL modem and the phone wall jack. Microfilters may be supplied by your DSL Internet Service Provider. Front View The function of each LED is described below: The PWR LED will be illuminated when power is applied to the ADSL modem. The ALM LED will be illuminated when an error occurs. The LAN LED will be illuminated when there is an Ethernet connection between the ADSL modem and your computer and will be blinking when there is Ethernet traffic. The DSL LED will be illuminated when there is an ADSL connection between the ADSL modem and the phone wall jack or will be blinking when there is ADSL traffic. Note: All the LEDs will be illuminated for approximately 30 seconds when you power on or reboot the ADSL modem. Back View The PWR jack is the power inlet for the ADSL modem. The ENET port is used to connect the ADSL modem to the Ethernet port of the Ethernet card in your PC. The CONSOLE port is used to connect the ADSL modem to the serial port on your computer for optional configuration. The DSL port is used to connect the ADSL modem to your phone wall jack. 1 Connecting the ADSL Ethernet Modem Connecting the ADSL Ethernet Modem The following graphic is a representation of your system topology with the ADSL Ethernet Modem. 1 Connect one end of the RJ-11 phone cord to the DSL port on the rear of your ADSL modem. Connect the other end of the RJ-11 phone cord to your wall phone jack. 2 Connect one end of the Ethernet cable to the ENET port on the rear of the ADSL modem. Connect the other end of the Ethernet cable to the Ethernet port on the NIC in your PC. 3 Plug the AC power adapter cord into the PWR jack at the rear of the ADSL modem. Plug the AC power adapter into a standard wall outlet. The ADSL modem is always supplied with power, so there is no power switch to turn on. The PWR LED on the front panel of the ADSL modem will be illuminated if power is being supplied to the modem. If your PC is not on, turn the PC on now. 2 Verification of Correct Operation Verification of Correct Operation Use the following procedures to verify the installation and operation of the ADSL modem. Refer to the Troubleshooting section of this guide if any problems occur. 1 Launch an Internet browser on the PC connected to the ADSL modem. 2 Enter a URL of your choice or enter http://www.usr.com in your Web browser. 3 Watch the DSL LED on the front of the ADSL modem blink as data is transmitted or received. If the selected Web page comes up in the Internet browser screen, the network connection is successfully established. After the Installation procedure, some DSL service providers may require that you configure your ADSL Ethernet Modem. Check with your DSL service provider to see if they have pre-configured the ADSL Ethernet Modem or if you will be required to. If you have to perform the configuration, refer to the configuration section of the User Guide on the Installation CD-ROM for the correct instructions. If your service provider has not pre-configured the modem, make sure you have the following information from your service provider: · WAN Service Setting (PPP over ATM, PPP over Ethernet, RFC 1483 Bridged Mode, or RFC1483 Routed Mode) · User Name and Password Information · VPI/VCI Values and Encapsulation mode · IP Information (DHCP or Static IP address, DNS Server, and Subnet Mask) The information you need may be slightly different from what is listed above. Be sure to check with your service provider about the exact information you require. 3 Troubleshooting Troubleshooting None of the LEDs are illuminated when the ADSL modem is powered on. Possible Solution: Check the connection of the AC power adapter to the ADSL modem and to the wall outlet. The initialization of the DSL connection failed. Possible Solution: Make sure that the DSL cable is properly connected in the DSL port on the rear of the ADSL modem and in the phone wall jack in your home. The DSL LED on the front of the ADSL modem should be illuminated. Possible Solution: Make sure that your VPI, VCI, type of encapsulation, and type of multiplexing settings match the information that was provided by your DSL service provider. Refer to the User Guide for more information. I cannot connect to my ISP. Possible Solution: Check to see if the DSL LED on the front of the ADSL modem is illuminated. If it is not illuminated, make sure that the DSL cable is properly connected in the DSL port on the rear of the ADSL modem and in the phone wall jack in your home. Possible Solution: Check to see if the LAN LED on the front of the ADSL modem is illuminated. If it is not illuminated, make sure that the Ethernet cable is properly connected in the ENET port on the rear of the ADSL modem and in the Ethernet jack in your computer. Possible Solution: Make sure that your VPI, VCI, type of encapsulation, and type of multiplexing settings match the information that was provided by your DSL service provider. Refer to the User Guide for more information. Possible Solution: Verify that you have entered your correct login name and password for your DSL service provider. Possible Solution: Make sure that your TCP/IP property settings match the information supplied by your service provider. Most service providers require that the computer obtain an IP address directly from the provider using DHCP. On the network configuration control panel, click the Obtain IP address automatically button and the Obtain DNS server address automatically button. 4 Regulatory Approvals Are You Still Having Problems? 1. Call the dealer who sold you this U.S. Robotics product. The dealer may be able to troubleshoot the problem over the phone or may request that you bring the product back to the store for service. 2. Call the U.S. Robotics Technical Support Department. Technical questions about U.S. Robotics products can also be answered by technical support specialists. Country China Hong Kong India Voice 10800 650 5108 800 90 3191 Delhi - 11 6284198/ 99/ 18/ 19 Hyperbad - 40 6261600/ 01/ 02/ 03 Calcutta - 33 216 1800/ 01 Chennai - 44 851 5273/ 74 Bombay - 22 8252188/ 93/ 94/ 95 Bangalore - 80 2380303/ 04 001 803 65 7402 (03) 5495 9408 1800 80 1554 1800 1 651 0215 65 784 9910 00798 651 7135 0080 65 1349 001 800 65 6252 1 800 628 324 0800 877 43 07 110 900 116 +32 (0) 70 233 545 +32 (0) 70 233 546 +45 7010 4030 +358 98 171 0015 080 307 0693 01805671548 +44 870 844 4546 848 80 9903 +352 342 080 8318 +44 870 844 4546 0900 20 25 857 +47 (0) 23 50 0097 +35 11 415 4034 902 117 964 +46 (0) 851 992 035 +0848 840 200 0870 8444 546 Online apr_modemsupport@usr.com hk_modemsupport@usr.com apr_modemsupport@usr.com apr_modemsupport@usr.com apr_modemsupport@usr.com apr_modemsupport@usr.com apr_modemsupport@usr.com apr_modemsupport@usr.com apr_modemsupport@usr.com apr_modemsupport@usr.com apr_modemsupport@usr.com apr_modemsupport@usr.com apr_modemsupport@usr.com sg_modemsupport@usr.com apr_modemsupport@usr.com apr_modemsupport@usr.com apr_modemsupport@usr.com anza_modemsupport@usr.com anza_modemsupport@usr.com emea_modemsupport@usr.com emea_modemsupport@usr.com emea_modemsupport@usr.com emea_modemsupport@usr.com emea_modemsupport@usr.com france_modemsupport@usr.com germany_modemsupport@usr.com emea_modemsupport@usr.com emea_modemsupport@usr.com italy_modemsupport@usr.com emea_modemsupport@usr.com emea_modemsupport@usr.com emea_modemsupport@usr.com emea_modemsupport@usr.com emea_modemsupport@usr.com emea_modemsupport@usr.com spain_modemsupport@usr.com emea_modemsupport@usr.com emea_modemsupport@usr.com uk_modemsupport@usr.com Support Hours 9:00am ­ 5:00pm, M-F 9:00am ­ 5:00pm, M-F 9:00am ­ 5:00pm, M-F 9:00am ­ 5:00pm, M-F 9:00am ­ 5:00pm, M-F 9:00am ­ 5:00pm, M-F 9:00am ­ 5:00pm, M-F 9:00am ­ 5:00pm, M-F 9:00am ­ 5:00pm, M-F 9:00am ­ 5:00pm, M-F 9:00am ­ 5:00pm, M-F 9:00am ­ 5:00pm, M-F 9:00am ­ 5:00pm, M-F 9:00am ­ 5:00pm, M-F 9:00am ­ 5:00pm, M-F 9:00am ­ 5:00pm, M-F 9:00am ­ 5:00pm, M-F 9:00am ­ 5:00pm, M-F 9:00am ­ 5:00pm, M-F 8:00am ­ 6:00pm, M-F 9:00am ­ 6:00pm, M-F 9:00am ­ 6:00pm, M-F 9:00am ­ 5:00pm, M-F 10:00am ­ 6:00pm, M-F 9:00am ­ 6:00pm, M-F 8:00am ­ 6:00pm, M-F 9:00am ­ 6:00pm, M-F 9:00am ­ 5:30pm, M-F 9:00am ­ 6:00pm, M-F 9:00am ­ 6:00pm, M-F 9:00am ­ 6:00pm, M-F 9:00am ­ 6:00pm, M-F 9:00am ­ 5:00pm, M-F 8:00am ­ 6:00pm, M-F 9:00am ­ 5:00pm, M-F 9:00am ­ 5:00pm, M-F 8:00am ­ 5:00pm, M-F 8:00am ­ 6:00pm, M-F 9:00am ­ 5:30pm, M-F Indonesia Japan Korea Malaysia Philippines Singapore South Korea Taiwan Thailand Australia New Zealand Austria Belgium (Flemish) Belgium (French) Denmark Finland France Germany/Hungary Ireland Israel Italy Luxembourg Middle East/Africa Netherlands Norway Poland Portugal Spain Sweden Switzerland UK For current support contact information, go to the following Web site: http://www.usr.com/ Regulatory Approvals FCC Declaration of Conformity We declare under our sole responsibility that the U.S. Robotics ADSL Ethernet Modem to which this declaration relates, is in conformity with the following standards or other normative documents: ANSI C63.4-1992 Methods of measurement Federal Communications Commission 47 CFR Part 15, subpartB 15.107 (e) Class B Conducted Limits 15.109 (g) Class B Radiated Emissions Limits Telecom: (U.S.) FCC Part 68, (Canada) Industry Canada (CS-03) FCC Class B Statement This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: 5 U.S. Robotics Corporation Limited Warranty 1.this device may not cause harmful electromagnetic interference, and 2.this device must accept any interference received including interference that may cause undesired operations. Radio and Television Interference Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates and uses radio frequency energy and, if not installed and used in accordance with the instructions, may cause interference to radio communications. However, there is no guarantee that interference will not occur in a particular ins ...