Table of contents Getting started Parts check list Installation Choose a location Install handset battery Connect power to base unit/chargers Check battery indicator Check for dial tone Noise filter Belt clip Wall mounting Handset layout Base unit layout Basic operation Handset icons Handset LEDs Base LEDs Handset operation Making calls Answering calls Adjust handset volume Flash function Redial Mute Intercom call Call forward Call transfer Conference call 4 4 5 5 5 6 7 7 8 8 9 10 11 12 12 12 12 13 13 13 13 13 13 14 14 15 16 16 Find handset Directory Store a new entry Characters by number Review/dial from the directory Edit a directory entry Delete a directory entry Caller ID Caller ID - call waiting ID Review caller ID Store caller ID Dial from caller ID Delete caller ID Handset settings Ringer volume Ring tone Key tone Language Clear voicemail Dial type Answering system operation Turn your answering system off and on Day and time announcements To check day and time Menu features Outgoing announcement Record outgoing announcement Listen to outgoing announcement 16 17 17 18 19 19 20 21 21 22 22 24 24 25 25 25 25 26 26 26 27 27 27 28 29 29 29 30 Table of contents Delete outgoing announcement Message playback Announcements Options during playback Delete all messages Record and play memos Record a memo Playback a memo Call screening Set remote access Remote access Message alert Announcement only mode Turn announcement only mode off or on Customize announcement only message Base ringer Toll saver Message window display Headset operation Operating range Batteries Replace the handset battery Additional information Troubleshooting Maintenance Warranty Important safety instructions FCC, ACTA and IC regulations 30 Technical specifications 31 Index 31 31 32 32 32 32 33 33 34 36 36 36 37 37 37 39 40 40 41 41 42 42 49 49 51 52 54 55 NEED HELP? This manual has all the feature operations and troubleshooting you need to install and operate your new VTech telephone Please take the time to review this manual thoroughly to ensure proper installation of this VTech innovative and feature rich product You can also visit our website at www vtechphones com for support, shopping, and everything new at VTech In Canada, please visit www vtechcanada com VTech toll free 1-800-595-9511 In Canada dial 1-800-267-7377 Getting started Parts check list: · Before using this telephone, please read the Important Safety Instructions on page 51 1 2 3 4 5 6 7 8 9 10 11 Telephone base Handsets (4) Charger power adaptors (3) Chargers (3) Telephone line cord Wall mount bracket Belt clips (4) Quick start guide Base power adaptor Batteries (3) User's manual 3 Charger power adaptors (3) 1 Telephone base 2 Handsets (4) 4 Chargers (3) To purchase replacement batteries, visit us on the web at www vtechphones com or call VTech Communications, Inc at 1-800- 5 Telephone line cord 595-9511 In Canada, contact V Te c h Tele c o mmuni c ati o ns Canada Ltd at www vtechcanada com or 1-800-267-7377 6 Wall mount 7 Belt clips (4) 8 Quick start guide bracket 9 Base power adaptor 10 Batteries (4) 11 User's manual 4 www vtechphones com Getting started Installation Choose a location For maximum performance of your cordless telephone system: 1 Choose a central location for your base unit 2 Install your phone(s) as far away as possible from any other cordless (wireless) device such as cordless telephones, 802 11 wireless router (for example, WiFi) 3 Install your phone(s) as far away as possible from other electronic equipment such as microwave ovens, televisions, computers, etc 4 Install your telephone equipment away from heat sources and direct sunlight 5 Avoid excessive moisture, dust or extreme cold 1 2 Install handset battery 1 Align the two holes in the plug with the socket pins, then snap the plug into place 2 Place the battery in the compartment with the wires in the upper right corner 3 Replace cover by sliding it upwards until it clicks into place 4 Be sure to charge the battery for 16 hours before using your phone · Use only the provided VTech battery, or equivalent Place the handset in its base or charger when not in use to ensure optimum performance · 1 3 www vtechphones com 5 Installation · CAUTION: To reduce the risk of fire or injury, read and follow these instructions: 1 Use only the battery supplied, or equivalent 2 Do not open or mutilate the battery Released electrolyte is corrosive and may cause damage to the eyes or skin It may be toxic if swallowed 3 Exercise care in handling battery in order not to short the battery with conducting materials such as rings, bracelets, and keys The battery or conductor may overheat and cause burns if you need to install your phone within the same room as other cordless phones or wireless products, you may need to select a different channel for your router and or change the channel on your phone's handsets Connect the power and telephone line cords to the underside of the base as illustrated Connect power to base unit/chargers 1 Plug the power adapter into an electrical outlet not controlled by a wall switch, and the connector into the bottom of the base unit 2 Choose the location for your charger, and plug its power supply into an electrical outlet To power outlet To telephone outlet · Connect to phone line · Plug one end of the telephone line cord into the telephone line jack at the bottom of the telephone base Then plug the other end of the cord into the wall telephone outlet 6 www vtechphones com Getting started Installation If you receive a check battery warning, it indicates one of the following: 1 There is no battery in your handset You need to install the supplied battery into your handset (see Install handset battery on page 5 ) 2 The battery needs to be replaced 3 The battery has been installed incorrectly Please reinstall (see Install handset battery) and/or see the diagram in the battery compartment of the handset Check battery indicator · Check for dial tone After the battery is charged, press Troubleshooting on the handset You should hear a dial tone If not, see · · · Plug the AC adaptor into an electrical outlet If the battery has not been charged, place the handset in the base or charger, and allow it to charge for at least 16 hours Caution: Use only the VTech power supply provided with your phone · If the phone will not be used for a long period of time, remove the battery to prevent possible leakage If you have any trouble installing your phone, please refer to the Troubleshooting section near the end of this manual When in low battery mode, the keypad sounds, backlighting and speakerphone features will not work When the battery has been charged, these features will return to their normal function www vtechphones com 7 Installation If you subscribe to DSL service If you hear interference during conversations and/or your caller ID features are not functioning properly, install a noise filter to the telephone line between the base unit and the telephone line jack. Contact your DSL provider to obtain a noise filter. Noise filter (For DSL users) To single telephone jack (RJ11C) Telephone line cord Belt clip (optional) To attach To remove 8 www vtechphones com Getting started Wall mounting (optional) The wall mount brackets are designed for use on standard wall mount plates only 1 Plug the connector of the base power adaptor to the connector jack at the bottom of the base unit Then plug the adaptor into an electrical outlet. 2 Connect the telephone line cord to the jack at the bottom of the base unit, and the other end to the wall jack 3 Line up the tabs on the wall mount adaptors with the holes at the bottom of the base unit/back of the charger. Snap the wall mount bracket firmly in place. 4. Mount the base unit on the wall. Position the base unit so that the mounting studs will fit into the holes on the wall mount bracket Slide base unit down on the mounting studs until it locks into place www vtechphones com 9 Handset layout 1 2 3 4. 5 6 7 8 9 10 11 12 13 14 Earpiece Headset jack (2 5mm) CID (scroll down) Talk/flash Dialing keys (0-9, *, #) Redial/pause Speaker LCD display Directory (scroll up) Volume control Menu/select Off/clear Intercom Mute/remove 10 www vtechphones com Getting started Base unit layout 1 10 11 12 13 2 3 4 5 6 1 2 3 4 5 6 7 8 9 Find handset Record/memo Time/set Change Setup Volume control Charging LED In use LED Answer on/off 10 11 12 13 7 8 9 Delete Repeat Skip Mailbox play/stop www vtechphones com 11 Basic operation Handset icons Icon MUTE NEW Description · On when the microphone is muted · On when there are new call log entries · On when the handset ringer is muted · Low battery indicator or charging indicator Handset LEDs LED Description · On when in handsfree mode Base LEDs LED IN USE CHARGE ON/OFF Description · On when the phone is off the hook · Flashes when an extension phone is off the hook · On when the handset is charging in the base · On when the answering system power is on 12 www vtechphones com Handset operation Making calls · Press (or SPEAKER to use the handset speakerphone feature), then dial the phone number -ORDial the phone number first, then press (or SPEAKER) · Press OFF to end your call or place the handset in its base or charger · The procedure to change the volume is the same for the handset earpiece, speakerphone and headset · Use to access phone company subscriber services, as described by your provider · If the redial memory is empty, and REDIAL is pressed, a double beep will sound Answering calls Basic operation · Press , SPEAKER or any dialing keys · Press OFF to end your call or place the handset into its base or charger Adjust handset volume The volume control is on the side of the handset During a call, press the VOLUME + or - keys to adjust the listening volume to a comfortable level When you reach the maximum or minimum setting, a double beep will sound Flash function When you subscribe to call waiting service from your telephone company, press to switch to the new call when you receive a call waiting signal Press again to switch back to the original call Redial · Press REDIAL/PAUSE to display the last telephone number dialed from the handset (up to 32 digits) Use or to scroll through the last five numbers dialed. When the beginning or the end of the redial list is reached, a double beep will sound www vtechphones com 13 Handset operation · Press OFF to exit the redial review list or SPEAKER to · When the desired number is reached, press dial · When the desired entry displays, press MUTE/REMOVE to delete it. You'll hear a confirmation beep will sound. Mute PHONE MUTE · During a call, press the MUTE/REMOVE key to disable the microphone The screen will display MUTED briefly: · Press MUTE/REMOVE again to return to normal two-way conversation MICROPHONE ON will display briefly. 00:00:15 MUTED PHONE 00:00:15 MICROPHONE ON Intercom call · Press INT on the originating handset (HS1) · INTERCOM TO: will show on the screen · Select the handset number you wish to establish an intercom connection (We'll use handset number 2 for this example) The display will show CALLING HANDSET 2 · Handset 2 shows CALLING HANDSET 1 · Press INT, SPEAKER, TALK, or any dialing key on HS2 to pick up the call and the display will change to INTERCOM · Press INT, OFF, or place HS1 back into its base or charger to end the call INTERCOM TO: CALLING HANDSET 2 INTERCOM 14 www vtechphones com Handset operation If the destination handset is in use, cannot be reached or turned off, the display on the originating handset will show UNABLE TO CALL TRY AGAIN INTERCOM ENDED Call forward UNABLE TO CALL An external call can be forwarded or transferred from one handset (HS1) to another (HS2) · While on an external call, you can forward the call to HS2 by pressing and holding INTERCOM HS1 will display FORWARD TO: you should then input the number of the handset you wish to forward the call to · HS2 will show INCOMING CALL and ring · Press /FLASH on HS2 to answer the call If the forwarded call is not answered within 30 seconds, the external call will be returned to HS1 and the display will show CALL BACK and ring for 30 seconds If the returned call is not answered within 30 seconds, it will end automatically TRY AGAIN Basic operation FORWARD TO: www vtechphones com 15 Handset operation Call transfer · For the FIND HANDSET function to work, the system handsets need to be in idle (off) mode · While on an external call, any system handset (HS1) can transfer the call to another system handset (HS2) by pressing INT The external call is put on hold automatically Then select the handset number to be transferred · HS2 will ring and the screen will show HS1 IS CALLING · Pick up the intercom call on HS2 by pressing /FLASH · An intercom call is established and HS1 can communicate with HS2 pr ...