User manual VTECH I6786

Table of contents Getting started Parts check list Installation Choose a location Install handset battery Connect power to base unit/chargers Check battery indicator Check for dial tone Noise filter Belt clip Wall mounting Handset layout Base unit layout Basic operation Handset icons Handset LEDs Base LEDs Handset operation Making calls Answering calls Adjust handset volume Flash function Redial Mute Intercom call Call forward Call transfer Conference call 4 4 5 5 5 6 7 7 8 8 9 10 11 12 12 12 12 13 13 13 13 13 13 14 14 15 16 16 Find handset Directory Store a new entry Characters by number Review/dial from the directory Edit a directory entry Delete a directory entry Caller ID Caller ID - call waiting ID Review caller ID Store caller ID Dial from caller ID Delete caller ID Handset settings Ringer volume Ring tone Key tone Language Clear voicemail Dial type Answering system operation Turn your answering system off and on Day and time announcements To check day and time Menu features Outgoing announcement Record outgoing announcement Listen to outgoing announcement 16 17 17 18 19 19 20 21 21 22 22 24 24 25 25 25 25 26 26 26 27 27 27 28 29 29 29 30 Table of contents Delete outgoing announcement Message playback Announcements Options during playback Delete all messages Record and play memos Record a memo Playback a memo Call screening Set remote access Remote access Message alert Announcement only mode Turn announcement only mode off or on Customize announcement only message Base ringer Toll saver Message window display Headset operation Operating range Batteries Replace the handset battery Additional information Troubleshooting Maintenance Warranty Important safety instructions FCC, ACTA and IC regulations 30 Technical specifications 31 Index 31 31 32 32 32 32 33 33 34 36 36 36 37 37 37 39 40 40 41 41 42 42 49 49 51 52 54 55 NEED HELP? This manual has all the feature operations and troubleshooting you need to install and operate your new VTech telephone Please take the time to review this manual thoroughly to ensure proper installation of this VTech innovative and feature rich product You can also visit our website at www vtechphones com for support, shopping, and everything new at VTech In Canada, please visit www vtechcanada com VTech toll free 1-800-595-9511 In Canada dial 1-800-267-7377 Getting started Parts check list: · Before using this telephone, please read the Important Safety Instructions on page 51 1 2 3 4 5 6 7 8 9 10 11 Telephone base Handsets (4) Charger power adaptors (3) Chargers (3) Telephone line cord Wall mount bracket Belt clips (4) Quick start guide Base power adaptor Batteries (3) User's manual 3 Charger power adaptors (3) 1 Telephone base 2 Handsets (4) 4 Chargers (3) To purchase replacement batteries, visit us on the web at www vtechphones com or call VTech Communications, Inc at 1-800- 5 Telephone line cord 595-9511 In Canada, contact V Te c h Tele c o mmuni c ati o ns Canada Ltd at www vtechcanada com or 1-800-267-7377 6 Wall mount 7 Belt clips (4) 8 Quick start guide bracket 9 Base power adaptor 10 Batteries (4) 11 User's manual 4 www vtechphones com Getting started Installation Choose a location For maximum performance of your cordless telephone system: 1 Choose a central location for your base unit 2 Install your phone(s) as far away as possible from any other cordless (wireless) device such as cordless telephones, 802 11 wireless router (for example, WiFi) 3 Install your phone(s) as far away as possible from other electronic equipment such as microwave ovens, televisions, computers, etc 4 Install your telephone equipment away from heat sources and direct sunlight 5 Avoid excessive moisture, dust or extreme cold 1 2 Install handset battery 1 Align the two holes in the plug with the socket pins, then snap the plug into place 2 Place the battery in the compartment with the wires in the upper right corner 3 Replace cover by sliding it upwards until it clicks into place 4 Be sure to charge the battery for 16 hours before using your phone · Use only the provided VTech battery, or equivalent Place the handset in its base or charger when not in use to ensure optimum performance · 1 3 www vtechphones com 5 Installation · CAUTION: To reduce the risk of fire or injury, read and follow these instructions: 1 Use only the battery supplied, or equivalent 2 Do not open or mutilate the battery Released electrolyte is corrosive and may cause damage to the eyes or skin It may be toxic if swallowed 3 Exercise care in handling battery in order not to short the battery with conducting materials such as rings, bracelets, and keys The battery or conductor may overheat and cause burns if you need to install your phone within the same room as other cordless phones or wireless products, you may need to select a different channel for your router and or change the channel on your phone's handsets Connect the power and telephone line cords to the underside of the base as illustrated Connect power to base unit/chargers 1 Plug the power adapter into an electrical outlet not controlled by a wall switch, and the connector into the bottom of the base unit 2 Choose the location for your charger, and plug its power supply into an electrical outlet To power outlet To telephone outlet · Connect to phone line · Plug one end of the telephone line cord into the telephone line jack at the bottom of the telephone base Then plug the other end of the cord into the wall telephone outlet 6 www vtechphones com Getting started Installation If you receive a check battery warning, it indicates one of the following: 1 There is no battery in your handset You need to install the supplied battery into your handset (see Install handset battery on page 5 ) 2 The battery needs to be replaced 3 The battery has been installed incorrectly Please reinstall (see Install handset battery) and/or see the diagram in the battery compartment of the handset Check battery indicator · Check for dial tone After the battery is charged, press Troubleshooting on the handset You should hear a dial tone If not, see · · · Plug the AC adaptor into an electrical outlet If the battery has not been charged, place the handset in the base or charger, and allow it to charge for at least 16 hours Caution: Use only the VTech power supply provided with your phone · If the phone will not be used for a long period of time, remove the battery to prevent possible leakage If you have any trouble installing your phone, please refer to the Troubleshooting section near the end of this manual When in low battery mode, the keypad sounds, backlighting and speakerphone features will not work When the battery has been charged, these features will return to their normal function www vtechphones com 7 Installation If you subscribe to DSL service If you hear interference during conversations and/or your caller ID features are not functioning properly, install a noise filter to the telephone line between the base unit and the telephone line jack. Contact your DSL provider to obtain a noise filter. Noise filter (For DSL users) To single telephone jack (RJ11C) Telephone line cord Belt clip (optional) To attach To remove 8 www vtechphones com Getting started Wall mounting (optional) The wall mount brackets are designed for use on standard wall mount plates only 1 Plug the connector of the base power adaptor to the connector jack at the bottom of the base unit Then plug the adaptor into an electrical outlet. 2 Connect the telephone line cord to the jack at the bottom of the base unit, and the other end to the wall jack 3 Line up the tabs on the wall mount adaptors with the holes at the bottom of the base unit/back of the charger. Snap the wall mount bracket firmly in place. 4. Mount the base unit on the wall. Position the base unit so that the mounting studs will fit into the holes on the wall mount bracket Slide base unit down on the mounting studs until it locks into place www vtechphones com 9 Handset layout 1 2 3 4. 5 6 7 8 9 10 11 12 13 14 Earpiece Headset jack (2 5mm) CID (scroll down) Talk/flash Dialing keys (0-9, *, #) Redial/pause Speaker LCD display Directory (scroll up) Volume control Menu/select Off/clear Intercom Mute/remove 10 www vtechphones com Getting started Base unit layout 1 10 11 12 13 2 3 4 5 6 1 2 3 4 5 6 7 8 9 Find handset Record/memo Time/set Change Setup Volume control Charging LED In use LED Answer on/off 10 11 12 13 7 8 9 Delete Repeat Skip Mailbox play/stop www vtechphones com 11 Basic operation Handset icons Icon MUTE NEW Description · On when the microphone is muted · On when there are new call log entries · On when the handset ringer is muted · Low battery indicator or charging indicator Handset LEDs LED Description · On when in handsfree mode Base LEDs LED IN USE CHARGE ON/OFF Description · On when the phone is off the hook · Flashes when an extension phone is off the hook · On when the handset is charging in the base · On when the answering system power is on 12 www vtechphones com Handset operation Making calls · Press (or SPEAKER to use the handset speakerphone feature), then dial the phone number -ORDial the phone number first, then press (or SPEAKER) · Press OFF to end your call or place the handset in its base or charger · The procedure to change the volume is the same for the handset earpiece, speakerphone and headset · Use to access phone company subscriber services, as described by your provider · If the redial memory is empty, and REDIAL is pressed, a double beep will sound Answering calls Basic operation · Press , SPEAKER or any dialing keys · Press OFF to end your call or place the handset into its base or charger Adjust handset volume The volume control is on the side of the handset During a call, press the VOLUME + or - keys to adjust the listening volume to a comfortable level When you reach the maximum or minimum setting, a double beep will sound Flash function When you subscribe to call waiting service from your telephone company, press to switch to the new call when you receive a call waiting signal Press again to switch back to the original call Redial · Press REDIAL/PAUSE to display the last telephone number dialed from the handset (up to 32 digits) Use or to scroll through the last five numbers dialed. When the beginning or the end of the redial list is reached, a double beep will sound www vtechphones com 13 Handset operation · Press OFF to exit the redial review list or SPEAKER to · When the desired number is reached, press dial · When the desired entry displays, press MUTE/REMOVE to delete it. You'll hear a confirmation beep will sound. Mute PHONE MUTE · During a call, press the MUTE/REMOVE key to disable the microphone The screen will display MUTED briefly: · Press MUTE/REMOVE again to return to normal two-way conversation MICROPHONE ON will display briefly. 00:00:15 MUTED PHONE 00:00:15 MICROPHONE ON Intercom call · Press INT on the originating handset (HS1) · INTERCOM TO: will show on the screen · Select the handset number you wish to establish an intercom connection (We'll use handset number 2 for this example) The display will show CALLING HANDSET 2 · Handset 2 shows CALLING HANDSET 1 · Press INT, SPEAKER, TALK, or any dialing key on HS2 to pick up the call and the display will change to INTERCOM · Press INT, OFF, or place HS1 back into its base or charger to end the call INTERCOM TO: CALLING HANDSET 2 INTERCOM 14 www vtechphones com Handset operation If the destination handset is in use, cannot be reached or turned off, the display on the originating handset will show UNABLE TO CALL TRY AGAIN INTERCOM ENDED Call forward UNABLE TO CALL An external call can be forwarded or transferred from one handset (HS1) to another (HS2) · While on an external call, you can forward the call to HS2 by pressing and holding INTERCOM HS1 will display FORWARD TO: you should then input the number of the handset you wish to forward the call to · HS2 will show INCOMING CALL and ring · Press /FLASH on HS2 to answer the call If the forwarded call is not answered within 30 seconds, the external call will be returned to HS1 and the display will show CALL BACK and ring for 30 seconds If the returned call is not answered within 30 seconds, it will end automatically TRY AGAIN Basic operation FORWARD TO: www vtechphones com 15 Handset operation Call transfer · For the FIND HANDSET function to work, the system handsets need to be in idle (off) mode · While on an external call, any system handset (HS1) can transfer the call to another system handset (HS2) by pressing INT The external call is put on hold automatically Then select the handset number to be transferred · HS2 will ring and the screen will show HS1 IS CALLING · Pick up the intercom call on HS2 by pressing /FLASH · An intercom call is established and HS1 can communicate with HS2 prior to the external call being transferred CALL TRANSFERRED will briefly display on HS1. If the transferred call is not answered within 100 seconds, the external call will be returned to HS1 and the screen will show CALL BACK Conference call It is possible to establish a conference call between two handsets and the external line While one handset is already connected to the external line, the other handset can join the call by pressing A conference call will be immediately established, both handsets will show: · To locate a misplaced handset, press FIND HANDSET on the base to page all system handsets · To end the page at the base, press FIND HANDSET again · To end the page at the handset, press dial pad key (0-9, *, #) , SPEAKER, OFF or any ** PAGING ** PHONE 00:00:25 Find handset 16 www vtechphones com Directory Your phone can store up to 50 numbers with names in the directory Each directory location can hold up to 32 digits for the number and 16 characters for the name When one handset is accessing the directory, no other system handsets can access it If this is attempted, NOT AVAILABLE AT THIS TIME will be displayed on the second handset · All handsets share a common directory which is stored in the base Entries inserted into one handset are available for all handsets, and if one deletes a directory entry, it will disappear from all handsets · While entering numbers, press and hold REDIAL/PAUSE to add pauses if necessary · If there is a duplicated number in directory, the display will show: ALREADY SAVED · · · · Store a new entry Press MENU With DIRECTORY selected, press SEL Press to select STORE Press SEL You will be prompted to ENTER NUMBER Use the dialing keys to enter the number you wish to store in the directory Press the MUTE/REMOVE key to backspace and make corrections Press SEL >STORE REVIEW Basic operation ENTER NUMBER 800-595-9511_ · You will then be prompted to ENTER NAME Use the dialing keys to spell the name Press SEL · You'll hear a confirmation tone, and the new directory entry will briefly be displayed. ENTER NAME _ · If the directory is full, the handset will display LIST FULL LIST FULL www vtechphones com 17 Directory Characters by number · If you wish to store a number from redial memory into the directory, press REDIAL/PAUSE then or to scroll to the desired redial number from memory Press SEL Pressing any particular key causes different characters to be displayed in the following order: Key Characters by number of key presses 1 1 A D G J M P T W 0 ? ! / ( ) @ 2 # B E H K N Q U X 3 ` C F I L O R V Y 4 , 2 3 4 5 6 S 8 Z 5 a d g j m 7 t 9 b e h k n p u w 6 7 & c f i l o q v x y z r s 8 9 1 2 3 4 5 6 7 8 9 0 # 18 www vtechphones com Review/dial from the directory Directory · Press MENU, with DIRECTORY is displayed, press SEL With REVIEW in the first line, press SEL - OR With the handset in idle, press to enter the directory review mode The first directory entry will be displayed. · Scroll through the directory entries using and or enter the first character of the name to be searched (using the digit keys) Continue navigating using the or scroll keys, until you reach the entry to be dialed · Press or SPEAKER to dial the number >DIRECTORY CALL LOG Edit a directory entry · Follow the steps in Review/dial from the directory (above) to reach the entry to be edited · Press SEL to enter number edit mode · Press MUTE/REMOVE to backspace and delete numbers, or press CID or DIR to move the cursor to the number you wish to change Then re-enter the correct number(s) by pressing the dialing keys (0-9) Press and hold REDIAL/PAUSE to add pauses if necessary EDIT NUMBER 800-595-9511_ · When reviewing the directory, the second line of the display will show the number, up to 16 digits For numbers longer than 16 digits, only the first 13 digits will be shown Press or # to scroll the phone number to see the additional digits · If there are no entries in the directory, when it is accessed, DIRECTORY EMPTY will display Basic operation * www vtechphones com 19 Directory · Press SEL · Press MUTE/REMOVE to backspace and use the digit keys to enter the correct name · Press SEL. You'll hear a confirmation tone. EDIT NAME VTech Com_ · Follow the steps in Review/dial from the directory (page 19) to reach the entry to be deleted · Press MUTE/REMOVE to delete the entry. A confirmation tone will sound · The handset will then advance to the next entry, if any Delete a directory entry 20 www vtechphones com Caller ID Your phone is capable of displaying the number of the calling party before you answer the phone (caller ID or CID) If the number is already in the directory, the name of the caller will also be displayed It is also capable of displaying CID information in conjunction with a call waiting alert signal (call waiting caller ID) With call waiting caller ID, the CID data is displayed so you can decide whether to answer the incoming call, or continue with your current conversation Your phone can hold up to 50 CID entries NOTES ABOUT CALLER ID & CALL WAITING CALLER ID These are subscription services, provided by most regional telephone service providers You must subscribe to these services to get the benefits of these features. If you do not subscribe to CID services, you can still use your phone and the other features it offers Due to regional incompatibilities, CID information may not be available for every incoming call In addition, the calling parties may intentionally block their name and/or phone number from being sent · As new CID/call waiting ID records are received, your handset displays will alert you to the new CID records, for example: Caller ID - call waiting ID · If you answer a call before the information appears on the screen, it will not be in the caller ID log · Press OFF any time to exit caller ID log · The NEW icon in the lower left corner indicates the call has not yet been reviewed Basic operation HANDSET X 5 MISSED CALLS · After you review all new CID records, the NEW call indicator will be turned off and the screen will show: HANDSET X www vtechphones com 21 Caller ID · If the call log is full, the oldest entry is deleted to make room for the new call If the call log is empty when you try to enter to call log review, the following message is displayed: CALL LOG EMPTY You can review the CID records via the menu as described below, or by pressing while in idle, and the handset moves directly to CID review · In idle mode, press MENU · Press to scroll to the CALL LOG option · Press SEL Use and to scroll through the call log entries When the beginning or the end of the call log is reached, a double beep will sound Review caller ID >CALL LOG RINGER VOLUME · Follow the steps in Review caller ID to scroll to the record to be stored · To view alternate dialing sequences, press the # key repeatedly The screen will scroll through the various dialing options (1 + area code + number, area code + number, 1+number, number only) Press SEL to store the displayed number The dialing options are: · If the CID record contains both name and number, the CID will be stored after pressing SEL · If the CID record does not contain a name, you will be prompted to EDIT NAME and the screen will show: Store caller ID 595-9511 1-595-9511 800-595-9511 1-800-595-9511 EDIT NAME VTech Com_ 22 www vtechphones com Caller ID · If the CID record does not contain a number, you will be prompted to EDIT NUMBER, and the screen will show: EDIT NUMBER 800-595-9511_ · A confirmation beep will sound and the screen will display: SAVED Basic operation · If both name and number are missing, for example, as in a private listing, the request will be rejected with the message: UNABLE TO SAVE · If the number already exists in the directory, the entry will not be stored, and the screen will show: ALREADY SAVED LIST FULL · If the directory is full, the screen will show: www vtechphones com 23 Caller ID Dial from caller ID · Follow the steps in Review caller ID (page 22) to scroll to the entry to be dialed · To change how the number will be dialed, press # repeatedly The screen will scroll through the dialing options: Press /FLASH or SPEAKER key to dial the number Delete caller ID · Follow the steps in Review caller ID (page 22) to scroll to the record to be deleted · Press the MUTE/REMOVE key to delete the desired record A confirmation beep will sound and the previous CID record will be displayed on the screen · To delete all the CID records, press and hold the MUTE/ REMOVE key The screen will ask if you want to DELETE ALL CALLS? Press SEL to confirm. Press OFF to return to the CID record previously displayed 24 www vtechphones com Handset settings · From the idle (off) mode, press SEL then or until RINGER VOLUME is shown · Press SEL The current ringer volume will be shown: · Press and or enter a digit (0 through 6) to the desired ringer volume The current ring tone will play and the volume bar is increased or decreased each time the setting is adjusted At the lowest setting the display will show: - OR · From idle (off) mode, press +/- volume control keys on the side of handset will directly go to the RINGER VOLUME menu · Press and to the desired ringer volume Ringer volume will be adjusted · From the idle (off) mode, press SEL then or until RINGER TONE is displayed · Press SEL You can then use or or enter a digit (0 through 9) to sample the ring tone · Press SEL to confirm. Ringer volume · The handset will not ring when a call comes in if ringer volume is in the lowest setting Basic operation Ring tone Key tone · From the idle (off) mode, press SEL then or to KEY TONE · Press SEL The current setting will be shown Press or to scroll to ON or OFF When set to ON, the handset will emit a beep whenever a key is pressed · When the desired option is shown, press SEL www vtechphones com 25 Handset settings · The clear voicemail function only cancels the voicemail indicator on the screen of the handset · When the phone is set for pulse dial mode, it is possible to switch to temporary tone mode during an ongoing call by pressing *TONE Once pressed, tone will be used for rest of the call After you hang up, the phone will return to pulse dialing for the next call · From the idle (off) mode, press MENU then or to LANGUAGE · Press SEL Press or to select from English, Spanish or French · Press SEL to confirm. Language LANGUAGE ENGLISH Clear voicemail · From the idle (off) mode, press MENU then VOICEMAIL · Press SEL · Press SEL again to confirm or press OFF to exit or to CLR >CLR VOICE MAIL DIAL TYPE TURN INDICATOR OFF? · From idle (off) mode, press MENU then or to DIAL TYPE · Press SEL then or to scroll to TONE or PULSE · Press SEL to confirm. Dial type (preset to tone) >DIAL TYPE DIRECTORY DIAL TYPE PULSE 26 www vtechphones com Answering system operation Your cordless telephone system provides you with leading edge digital technology with an answering system that can record up to 99 messages, or approximately 15 minutes of recording time Each message can be no longer than four minutes Turn your answering system off and on Basic operation Press the ANS ON/OFF button on the base to turn the answering system on or off When the system is on, the ANS ON/OFF key will be lit, outgoing messages will be played to the caller, and incoming messages can be recorded Day and time announcements To set day and time Before playing each recorded message, the answering system announces the day and time the message was received Each time you press CHANGE, the day, hour, minute, or year advances by one When you hear the correct setting, press TIME/SET to move to the next setting www vtechphones com 27 Answering system operation Before using the answering system, you should follow the steps to set the day and time, so messages are dated correctly · You can choose to set the time manually following the instruction on this page, or you can allow it to be set automatically with incoming caller ID information Caller ID is a subscription service, fee required · In the event of a power outage, the day and time will need to be reset 1 Press TIME/SET, the system announces the current setting 2 Press TIME/SET again 3 The answering system will announce the day of the current day setting Press CHANGE on the base until you hear the correct setting 4 Press TIME/SET, the system announces the current hour setting 5 Press CHANGE until you hear the correct hour 6 Press TIME/SET, the system announces the current minute setting 7 Press CHANGE until you hear the correct minute 8 Press TIME/SET, the system announces the current year setting 9 Press CHANGE until you hear the correct year 10 Press TIME/SET to confirm, the system will announce the new setting. You'll hear a confirmation tone Pressing and holding the CHANGE button when setting the time and date will advance the minutes or years by increments of 10 To check day and time Press TIME/SET at any time to listen to the current setting without changing it 28 www vtechphones com Answering system operation Menu features Announcements Remote access code Message alert Announcement only, record no message Base ringer Number of rings System Announces Description Outgoing message to tell callers to leave a message Set code to access remotely from a touch tone phone Beeps every 10 seconds when there are new messages Outgoing message only No recording of incoming messages Turn base ringer on or off Answering machine picks up after 2, 4, or 6 rings (Or set to toll saver mode, see page 37) · You can record an announcement for up to 90 seconds Announcements shorter than 3 seconds will not be recorded Basic operation Outgoing announcement Your telephone answering system is pre-programmed with an announcements for normal (answer and record) mode and for announcement only mode If the phone is set up to record messages, the phone answers calls with "Hello. Please leave a message after the tone" You can use this announcement, or replace it with your own recording Record outgoing announcement 1 Press MENU, the system announces "Announcement. Press PLAY or press RECORD. To continue set up, press SETUP." www vtechphones com 29 Answering system operation 2 Press REC/MEMO After you hear "Record after the tone. Press STOP when you are done", speak toward the MIC on the base to record an announcement for up to 90 seconds 3 The elapsed time (in seconds) is shown in the message window when recording 4 Press PLAY/STOP / when you have finished recording. The system will play back your recorded message and then save it Listen to outgoing announcement 1 Press SETUP 2 Press PLAY/STOP / . Delete outgoing announcement 1 Press SETUP 2 Press PLAY/STOP / to begin playback 3 During playback, press DELETE if you wish to delete your announcement 4. The system will confirm deletion with the prompt "Announcement deleted" When your announcement is deleted, calls will be answered with the programmed announcement "Hello. Please leave a message after the tone" 30 www vtechphones com Answering system operation Message playback Press PLAY/STOP / to listen to new messages The system will announce the number of new messages recorded and then start playing them If there are no new messages, all old messages will be played After the system plays the last message, you'll hear "end of messages" 1 When playback begins, the system announces the total number of messages 2 Before each message, you will hear the day and time it was received 3 After the last message, you will hear "end of messages " 4. If the system has less than five minutes of recording time left, the time remaining will also be announced Announcements Basic operation 1 Press and to adjust the speaker volume 2 Press SKIP once to skip to the next message, or press and hold to speed up the message playback, using the voice prompt of day and time as index 3 Press REPEAT to repeat the message currently playing Press twice to listen to the previous message, or press and hold to slow down the message playback process 4 Press DELETE to delete the message currently playing 5 Press PLAY/STOP / to stop playback Options during playback www vtechphones com 31 Answering system operation · Memos less than one second will not be recorded You can record a memo up to four minutes long To delete all messages, press and hold DELETE while the phone is idle (not during a call or message playback) to delete all old messages New messages will not be deleted Delete all messages Record and play memos Memos are messages recorded by you or other household members intended for yourself or anyone else who uses the answering system They are saved, played back, and deleted like incoming messages from other callers 1 Press REC/MEMO 2 You will hear the voice prompt "Record after the tone. Press STOP when you are done" 3 Speak toward the MIC on the base to record a memo for up to four minutes 4 The timer shows the elapsed time (in seconds) in the message window when you are recording 5. When finished recording, press PLAY/STOP / to save the memo The system announces "Recorded" to confirm. Record a memo Playback a memo See Section on Message playback (page 31) about retrieving memos 32 www vtechphones com Answering system operation Call screening If you wish to listen to caller's leaving their message before choosing to answer a call, follow these steps: 1 Set the playback VOL on the base unit to a level greater than 1 by pressing or . 2 If you decide to answer a call while the caller is leaving a message, simply press TALK/FLASH on the handset The answering system will stop and you can begin speaking to the caller Access code To retrieve new messages from any touch tone phone from a remote location, an access code is required The remote access code can be any two digit number between 10 and 99 The remote access code has been set to 19 at the factory but it can be changed at any time for your convenience 1 Press SETUP twice, the system announces "Remote access code. To change the setting, press CHANGE." 2 Press CHANGE, the system announces the current setting (the default remote access code is 19 ) 3 Press and release CHANGE to advance the remote access code number by one Press and hold CHANGE to advance the remote access code by 10 4 When the desired number is announced Press SETUP to save and advance to the next menu to save and exit option Or press PLAY/STOP / Basic operation Set remote access www vtechphones com 33 Answering system operation Remote access 1 From any touch tone telephone, dial your telephone number 2 When the outgoing announcement is playing, enter the two-digit remote access code before taking the following actions 3 Hang up to end the call and save all messages If you pause for more than 10 seconds during remote access, you will hear a help menu listing all features and commands If no command is entered for the following 20 seconds, the call will end automatically Purpose Play all messages in the mailbox Play new messages in the mailbox Delete a message Delete all old messages Repeat a message Repeat the previous message Press 1 2 3 33 4 44 Action Listen to new messages If there are no new messages, all messages will be played back Plays all new (not previously listened to) messages Delete message currently playing Press when any message is playing to delete all old (previously reviewed) messages Press to repeat current message Press to repeat previous message 34 www vtechphones com Answering system operation Purpose Stop Skip a message Review Announcement Record Announcement Press 5 6 #7 *7 Action to follow Press to stop messages from being played Press to skip to the next message Listen to current outgoing announcement Pres s af ter hear ing t he b ee p Re c or d your new announcement Press 5 to stop recording The system will play back the announcement for confirmation. Press after hearing the beep Speak after the system announces "Record after the tone. Press STOP when you are done." Start recording your memo Press 5 to stop Listen to current remote access code Change remote access code When the system announces, "Answering machine off ", press 0 again to turn the system back on When the system is off, it answers after 10 rings and announces, "Please enter your remote access code " Enter your remote access code · Your phone Record Memo Review remote access code Change remote access code Turn system off Turn system on 8 may not respond to remote access commands if tones produced by the telephone are too short Hold the buttons down longer if this occurs Basic operation #9 *9 0 0 www vtechphones com 35 Answering system operation · In some areas, tone dial phone from a remote location phone may not function due to telephone line conditions such as line noise, echo, etc The message alert function produces an audio tone to remind you that there are new messages on the answering system 1 Press SETUP three times and you will hear "Message alert. To change the setting, press CHANGE " 2 Press CHANGE to confirm the current status (on or off) is also displayed on the message window 3 Press CHANGE again to change the setting 4 Press SETUP to save and advance to the next menu option or to save and exit press PLAY/STOP / When the message alert function is on, the base unit beeps every 10 seconds. The number of messages in the message window flash when there are new messages The number in the message window will glow steadily when there are no new messages Message alert Announcement only mode In announcement only mode, callers hear an announcement but cannot leave messages When announcement only is turned on, calls are answered with the pre-recorded announcement "We're sorry. Messages to this number cannot be accepted". Turn the announcement only mode off or on · · · Press SETUP four times until you hear "Announcement only. Record no messages. To change the setting, press CHANGE." Press CHANGE until you hear the option you want (on or off) Press PLAY/STOP / to save and exit 36 www vtechphones com Answering system operation Customize announcement only message 1 Press SETUP four times, the system announces "Announcement only. Record no messages. To change the setting, press CHANGE " 2 Press CHANGE until the system announces "On." 3 Press SETUP three times, the system announces "Announcement. Press PLAY or press RECORD. To continue, press SETUP" 4 Press REC/MEMO The system announces, "Record after the tone. Press STOP when you are done" Speak toward the MIC on the base to record an announcement for up to 90 seconds 5 The elapsed time (in seconds) will be shown in the message window as you record 6 Press PLAY/STOP / when you've finished recording. The system will play back your recorded message then save it 1 Press SETUP five times, the system announces "Base ringer. To change the setting, press CHANGE " 2 Press CHANGE 3 Press CHANGE again until the desired base ringer sounds 4 Press SETUP to save your selection and advance to the next setup option, or press PLAY/STOP / to save and exit Basic operation Base ringer Toll saver This function sets the number of rings before the answering system picks up the call With the toll saver setting activated, the answering system alerts you whether there are new messages when calling remotely from a touch tone phone If there are new messages on the answering system, the system picks up the call after two rings When retrieving messages from a location where long distance charges apply, you may disconnect your call after three rings to avoid long distance charges www vtechphones com 37 Answering system operation 1 Press SETUP six times, the system announces "Number of rings. To change the setting, press CHANGE " 2 Press CHANGE to confirm (the current setting will display in the message window on the base.) 3 Press CHANGE to set the number of rings to 2, 4, 6, or toll saver 4 Press SETUP to save and advance to the next setup option, or press PLAY/STOP / to save and exit 38 www vtechphones com Answering system operation Message window display Display 0 1 - 99 1-8 10 - 99 1 - 99 (counting) 99 (flashing) F (flashing) CL (flashing) A --- (flashing) On or OFF 02, 04, 06, tS Explanation No incoming messages Total number of messages and memos, or message number currently playing. Number flashes if there are new messages. Playback or ringer volume level selected when + or - is pressed Basic operation Current remote access code while setting Elapsed time while recording a memo or announcement up to 90 seconds Memo recording exceeds maximum time of 99 seconds Memory is full Messages must be deleted before new messages can be recorded Clock needs to be set Announcement only mode is on Answering system is answering a call or being accessed from a remote location System is in programming mode Displayed for one second when any answering system setting is turned on or off Change number of rings until the system answers the call www vtechphones com 39 Headset operation Headset operation · To purchase a headset, visit us on the web at www vtechphones com or call VTech Customer Service at 1-800-5959511 In Canada, contact VTech Telecommunications Canada Ltd at www vtechcanada com or 1-800-267-7377 You can use this telephone handsfree when you install any VTech 2 5 mm headset, purchased separately Plug the headset into the jack located on the left side of the handset (under the small rubber flap). Do not force the connection, but make sure the plug fits securely. This cordless telephone operates within t h e m a x i m u m p o w e r a l l o w e d b y t h e Fe d e r a l Communications Commission (FCC) Even so, this handset and base can communicate only over a certain distance - which can vary with the locations of the base and handset, the weather, and the construction of your home or office. If you receive a call while you are out of range, the handset might not ring or if it does ring, the call might not connect well when you press TALK Move closer to the base, then press TALK to answer the call If you move out of range during a phone conversation, you might hear noise or interference To improve reception, move closer to the base If you move out of range without pressing OFF, the phone will be left off the hook To hang up properly, walk back into range, periodically pressing OFF Operating Range 40 www vtechphones com Batteries Operation Battery care and performance After the battery is fully charged, you can expect the following performance: Operating time up to 7 hours up to 3 days While in use (talking) While not in use (standby*) * Handset is off the base unit or charger but not in use · The battery needs charging when: -- A new battery is installed in the handset -- The phone beeps twice every five seconds. -- The screen displays LOW BATTERY and the low battery icon · Place the handset in the base so the CHARGE light turns on The battery is usually fully charged in about 16 hours · You can keep the battery fully charged by returning the handset to the base or charger after each use 1 Remove the battery compartment cover on the handset by pressing on the indentation and sliding the cover downward 2 Lift out the old battery and disconnect 3 Align the two holes in the new battery's plug with the socket pins, and snap the plug into place Snap the battery in the compartment, as described in Installation on page 5 4 Replace the cover by sliding it up into place 5 The new battery must be fully charged before using the phone Place the handset in the base or charger and allow it to charge for at least 16 hours the first charge. The telephone might operate before that, but for best performance, let the battery charge fully Replace the handset battery · If you repeatedly get a low battery indicator, even after charging overnight, the battery should be replaced · To reduce the risk of fire or injury to persons or damage to the telephone, read and follow these instructions carefully · Charge the battery provided or identified for use with this product in accordance with the instructions and limitations specified in this user's manual Basic operation www vtechphones com 41 Troubleshooting If you have difficulty operating your phone, the suggestions below should solve the problem. If you still have difficulty after trying these suggestions, call VTech Communications at 1-800-595-9511 In Canada, call VTech Telecommunications Canada Ltd at 1-800-267-7377 Problem My phone doesn't work at all Suggestion · Make sure the power cord is plugged in · Make sure the telephone line cord is plugged firmly into the base unit and the telephone wall jack · Disconnect the AC adaptor for a few minutes, and then reconnect it · Charge the battery in the handset for at least 16 hours For optimum daily performance, return the handset to its base when not in use · Reset the base Unplug the unit's electrical power Wait for 15 seconds then plug it back in Allow up to one minute for the handset and base to reset · You may need to purchase a new battery, please refer to the Batteries section of this user's manual · · · · Try all the suggestions above Move the handset closer to the base You might have moved out of range Your line cord might be malfunctioning Try installing a new line cord If the previous suggestions don't work, disconnect the base unit from the telephone jack and connect a different phone If there is no dial tone on that phone either, the problem is in your wiring or local service Contact your local telephone company I cannot get a dial tone 42 www vtechphones com Troubleshooting Problem I cannot dial out Suggestion · Make sure you have a dial tone before dialing. The handset may take a second or two to find the base and produce a dial tone This is normal Wait an extra second before dialing · Make sure your phone is set to the correct dial mode for the type of service that you have (pulse or touch tone) Refer to the Installation section of this user's manual to set the dial mode · If the other phones in your home are having the issue, the problem is in your wiring or local service Contact your local telephone company · Eliminate any background noise Noise from a television, radio or other appliance may cause the phone not to dial out properly. If you cannot eliminate the background noise, first try muting the handset before dialing, or dialing from another room in your home with less background noise · Only two handsets of your phone system can be in use (off hook) at a time For example, if HS1 and HS2 are on a call and HS3 presses TALK, UNABLE TO CALL TRY AGAIN will display Be sure only two handsets are in use at a time · Move the handset closer to the base You might have moved out of range · If the handset is in its base and the charging light does not light, refer to the Charge light is off section in this troubleshooting guide · Reset the base Unplug the unit's electrical power Wait for 15 seconds then plug it back in Allow up to one minute for the handset and base to reset · Other electronic products can cause interference with your cordless phone Try installing your phone as far away from these types of electronic devices as possible: wireless routers, radios, radio towers, pager towers, cell phones, intercoms, room monitors, televisions, personal computers, kitchen appliances and other cordless phones UNABLE TO CALL TRY AGAIN displays on my handset Additional information www vtechphones com 43 Troubleshooting Problem The battery does not hold a charge Suggestion · Charge the battery in the handset for 16 hours For optimum daily performance, return the handset to its base when not in use · You may need to purchase a new battery, please refer to the Batteries section of this user's manual · Your phone might be malfunctioning Please refer to the Warranty section of this user's manual for further instruction · If you hear noise during conversations and/or your caller ID features aren't functioning properly, install a noise filter to the telephone line between the base unit and the telephone line jack. Contact your DSL provider to obtain a noise filter. · Other cordless phones and 802 11 wireless routers that are used for home computer networks both use internal radios to communicate The radios may interfere with one another You can improve the performance of your cordless phones and your router by: a positioning your new phone as far away as possible from any other existing cordless telephone system that is already installed in your home to avoid the two systems interfering with each other b positioning your telephone base as far as possible from your router, computer or any other computer devices c selecting channels four through 10 for your router (refer to your router's user manual for more information) If you subscribe to DSL service I get noise, static, or weak signal even when I'm near the base 44 www vtechphones com Troubleshooting Problem I get noise, static, or weak signal even when I'm near the base Suggestion · Other electronic products can cause interference with your cordless phone Try installing your phone as far away from these types of electronic devices as possible: wireless routers, radios, radio towers, pager towers, cell phones, intercoms, room monitors, televisions, personal computers, kitchen appliances and other cordless phones · Microwaves operate on the same frequency as your phone It is normal to experience static on your phone while the microwave is running Do not install this phone in the same outlet or near the microwave · If your phone is plugged in with a modem or surge protector, plug the phone (or modem/surge protector) into a different location If this solves the problem, re-locate your phone or modem farther apart from one another, or use a different surge protector · Relocate your phone to a higher location The phone will likely get better reception not installed in a low area · If the other phones in your home are having the issue, the problem is in your wiring or local service Contact your local telephone company (charges may apply ) Additional information www vtechphones com 45 Troubleshooting Problem I hear other calls while using my phone I hear noise in the handset, and none of the keys or buttons work My handset does not ring when I receive a call Suggestion · Disconnect your base unit from the telephone jack, and plug in a regular telephone If you still hear other calls, the problem is probably in your wiring or local service Call your local telephone company · Make sure the power cord is plugged in · Make sure you have the ringer activated Refer to the section(s) on ringer selection in this user's manual · Make sure the telephone line cord is plugged firmly into the base unit and the telephone jack. Make sure the power cord is plugged in · You may be too far from the base unit · Charge the battery in the handset for 16 hours For optimum daily performance, return the handset to its base when not in use · You may have too many extension phones on your telephone line to allow all of them to ring Try unplugging some of the other phones · The layout of your home or office might be limiting the operating range. Try moving the base to another location, preferably on an upper floor. · If the other phones in your home are having the issue, the problem is in your wiring or local service Contact your local telephone company (charges may apply ) · Test a working phone at the phone jack If another phone has the same problem, the problem is the phone jack Contact your local telephone company (charges may apply )