User manual VTECH MI6897

User's Manual www.vtechphones.com Models: mi6897/6877 Table of contents Getting started . . . . . . . . . . . . . . . . . . . . . 4 Parts checklist for mi6897 . . . . . . . . . . . . . . . 4 Parts checklist for mi6877 . . . . . . . . . . . . . . . 5 Installation . . . . . . . . . . . . . . . . . . . . . . . . 6 Choose a location . . . . . . . . . . . . . . . . . . . 6 Install handset battery . . . . . . . . . . . . . . . . . 6 Connect power to telephone base/ handset chargers . 7 Connect to phone line . . . . . . . . . . . . . . . . . 7 Check battery indicator . . . . . . . . . . . . . . . . 8 Check for dial tone . . . . . . . . . . . . . . . . . . . 8 If you subscribe to DSL service (optional) . . . . . . . 9 Belt clip (optional) . . . . . . . . . . . . . . . . . . . 9 Registration . . . . . . . . . . . . . . . . . . . . . . . To register a handset . . . . . . . . . . . . . . . . Registration . . . . . . . . . . . . . . . . . . . . . . . 2 To de-register all handsets . . . . . . . . . . . . . . 2 Handset layout . . . . . . . . . . . . . . . . . . . . . 3 Telephone base layout . . . . . . . . . . . . . . . . . 4 Basic operation . . . . . . . . . . . . . . . . . . . . 15 Visual indicators . . . . . . . . . . . . . . . . . . . . 5 Handset icons . . . . . . . . . . . . . . . . . . . . 5 Telephone base icons . . . . . . . . . . . . . . . . 5 Telephone base LEDs . . . . . . . . . . . . . . . . 6 Handset LEDs . . . . . . . . . . . . . . . . . . . . 6 Telephone operation . . . . . . . . . . . . . . . . . . 7 Making calls . . . . . . . . . . . . . . . . . . . . . 7 Answering calls . . . . . . . . . . . . . . . . . . . 7 Adjusting handset volume . . . . . . . . . . . . . . 7 Flash function . . . . . . . . . Mute . . . . . . . . . . . . . . Intercom . . . . . . . . . . . . Redial . . . . . . . . . . . . . Call forward . . . . . . . . . . Call transfer . . . . . . . . . . Conference call . . . . . . . . Intercom/find handset . . . . . Directory . . . . . . . . . . . . . Store a new entry . . . . . . . Characters by number . . . . . Review and dial entries . . . . Edit a directory entry . . . . . . Delete a directory entry . . . . Caller ID . . . . . . . . . . . . . Caller ID - call waiting with CID Review caller ID . . . . . . . . Store caller ID in your directory Dial from caller ID . . . . . . . Delete a caller ID record . . . . Delete all caller ID entries . . . Telephone settings . . . . . . . . Ringer volume . . . . . . . . . Ringer tone . . . . . . . . . . . Key tone . . . . . . . . . . . . Language . . . . . . . . . . . Clear voicemail . . . . . . . . . Dial type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 8 8 8 9 20 20 20 22 22 23 24 24 25 26 26 27 27 29 29 29 30 30 30 30 3 3 3 www.vtechphones.com Table of contents Answering system operation . . . . . . . . . Turn the answering feature on and off . . . Day and time announcements . . . . . . To check day and time . . . . . . . . . . . Outgoing announcement . . . . . . . . . Record outgoing announcement . . . . . . Listen to outgoing announcement . . . . . Delete outgoing announcement . . . . . . Message playback . . . . . . . . . . . . . Announcements . . . . . . . . . . . . . . Options during playback . . . . . . . . . . Delete all messages . . . . . . . . . . . . Record and play memos . . . . . . . . . . Remote access code . . . . . . . . . . . . Set remote access code . . . . . . . . . . Remote operation . . . . . . . . . . . . . Message alert . . . . . . . . . . . . . . . Announcement only mode . . . . . . . . . Turn announcement only mode on or off . Record the announcement only message . Call screening . . . . . . . . . . . . . . . Number of rings . . . . . . . . . . . . . . Menu features . . . . . . . . . . . . . . . Message window displays . . . . . . . . . Headset operation . . . . . . . . . . . . . . Headset jack . . . . . . . . . . . . . . . . Batteries . . . . . . . . . . . . . . . . . . . Battery care and performance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 32 32 33 34 34 35 35 35 36 36 36 37 37 38 38 40 4 4 4 42 42 34 43 44 44 45 45 Replace the handset battery . Additional information . . . . Troubleshooting . . . . . . . . Troubleshooting . . . . . . . . Maintenance . . . . . . . . . . Warranty . . . . . . . . . . . . Warranty . . . . . . . . . . . . Important safety instructions . . FCC, ACTA and IC regulations . The RBRC ® Seal . . . . . . . . Technical specifications . . . . Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 46 46 53 54 54 55 56 57 58 59 60 2 www.vtechphones.com NEED HELP? This manual has all the feature operations and troubleshooting you need to install and operate your new VTech telephone . Please take the time to review thoroughly to ensure proper installation so you can enjoy the benefits of this VTech innovative and feature rich product . You can also visit our website at www .vtechphones .com for support, shopping, and everything new at VTech . In Canada, please visit www .vtechcanada .com . Call VTech toll free from the US at -800-595-95 Call VTech toll free from Canada at -800-267-7377 www.vtechphones.com 3 Getting started Parts checklist for mi6897 · Before using this telephone, you must read Important Safety Instructions on page 56 . . 2 . 3 . 4 . 5 . 6 . 7 . 8 . 9 . 0 . . Telephone base Handsets (3) Charger power adaptors (2) Chargers (2) Telephone line cord Belt clips (3) Batteries (3) Quick start guide Base power adaptor Wall mount bracket User's manual 3 . Charger power adaptors (2) . Telephone base 2 . Handsets (3) 4 . Chargers (2) To purchase replacement batteries, visit us on the web at www .v techphones . com or call VTech Communications, Inc . at -800-595-95 . In Canada, contact VTech Telecommunications Canada Ltd . at www . vtechcanada .com or -800-267-7377 . 5 . Telephone line cord 6 . Belt clips (3) 7 . Batteries (3) 8 . Quick start guide 9 . Base power adaptor 0 . Wall mount bracket . User's manual 4 www.vtechphones.com Getting started Getting started Parts checklist for mi6877 . 2 . 3 . 4 . 5 . 6 . 7 . 8 . 9 . Telephone base Handset Wall mount bracket Telephone line cord Quick start guide Belt clip Telephone base power adaptor Battery User's manual . Telephone base 2 . Handset 3 . Wall mount bracket 4 . Telephone line cord 5 . Quick start guide 6 . Belt clip 7 . Te l e p h o n e B a s e p owe r adaptor 8 . Battery 9 . User's manual www.vtechphones.com 5 Installation · Use only the VTech battery pack supplied with your phone . · Place the handset in its telephone base when not in use to ensure optimum performance . For optimal performance of your cordless telephone system: . Choose a central location for the telephone base . 2 . Install your phone(s) as far away as possible from any other cordless (wireless) devices such as cordless telephones, 802 . wireless routers (for example, WiFi), etc . 3 . Install your phone(s) as far away as possible from other electronic equipment such as microwave ovens, televisions, computers, etc . 4 . Install your telephone equipment away from heat sources and direct sunlight . 5 . Avoid excessive moisture, dust or extreme cold . . 2 . Choose a location Install handset battery . Align the two holes in the jack with the socket pins, then snap the plug into place according to the color-coded label . 2 . Place the battery in the compartment with the wires tucked inside . 3 . Replace cover by sliding it upwards until it clicks into place . 4 . Be sure to charge the battery in the handset for a minimum of 6 hours before you use your phone . 3 6 www.vtechphones.com Getting started Installation . Plug the power adapter into an electrical outlet not controlled by a wall switch, and the connector into the bottom of the telephone base . 2 . Choose the location for your charger, and plug its power supply into an electrical outlet . Telephone outlet AC power outlet AC power outlet Connect power to telephone base/ handset chargers · If the battery has not been charged, place the handset in the telephone base, and allow it to charge for at least 6 hours . · Use only the VTech power supply provided with your telephone . Connect to phone line Plug one end of the telephone line cord into the jack at the bottom of the telephone base, Then plug the other end of the cord into the wall outlet . www.vtechphones.com 7 Installation · If the phone will not be used for a long period of time, remove the battery to prevent possible leakage . · If you have any trouble installing your phone, please refer to the Troubleshooting section near the end of this manual . If you see WARNING CHECK BATTERY! on the handset display, it indicates one of the following: . There is no battery in your handset . You need to install the supplied battery into your handset (see Install handset battery on page 6 .) 2 . The battery needs to be replaced . 3 . The battery has been installed incorrectly . Please reinstall (see Install handset battery) and/or see the diagram in the battery compartment of the handset . When in LOW BATTERY mode, the keypad sounds, backlighting and speakerphone features do not work . When the battery has been charged, these features will return to their normal function . LOW BATTERY Check battery indicator Check for dial tone After the battery is charged, press Troubleshooting . on the handset . You should hear a dial tone . If not, see 8 www.vtechphones.com Getting started Installation If you subscribe to DSL service (optional) If you hear interference during conversations and/or your caller ID features are not functioning properly, install a noise filter to the telephone line between the telephone base and the telephone line jack. Contact your DSL provider to obtain a noise filter. Telephone line cord To single telephone jack (RJC) Noise filter (For DSL users) Belt clip (optional) To attach To remove www.vtechphones.com 9 Wall mounting (optional) The wall mount brackets are designed for use on standard wall mount plates only . . Follow the instruction on page 7 to connect the power to telephone base and phone line . 2 . Line up the tabs on the wall mount adapters with the holes at the bottom of the telephone base . Snap the wall mount bracket firmly in place. 3 . Mount the telephone base on the wall . Position the telephone base so that the mounting studs will fit into the holes on the wall mount bracket. Slide telephone base down on the mounting studs until it locks into place . 0 www.vtechphones.com Getting started Registration The mi6877 comes with one registered handset (named Handset 1) . Additonal handsets will be assigned numbers in the order they are registered (Handset 2, 3, 4) . You can register a maximum of four handsets . The mi6897 comes with three registered handsets (named Handset 1, 2, and 3) . You can register one additional handset, which will be named Handset 4 . Additional handsets (mi6803) are available from your local authorized dealers or from our website at www.vtechphones.com in the U .S ., or www.vtechcanada.com in Canada . Up to four extension handsets can be registered with the same telephone base, and two can be in operation at the same time . Each additional handset purchased will have to be registered separately following the instruction which comes with the optional handsets . When first purchased, all accessory handsets show NOT REGISTERED on the screen . To register a handset: . Place the handset in its charger (connected to a power outlet .) If PRESS FIND HNDST 4 SEC ON BASE does not appear on the screen after a few seconds, lift up handset and place in the charger again . 2 . On the main telephone base, · Press and hold INT/FIND HANDSET key for four seconds . · Release INT/FIND HANDSET key when IN USE light is on . Four seconds later: After about 0 seconds the handset will emit a tone and the handset will be assigned the lowest extension number not previously assigned to another system handset (-4) when successfully registered . Repeat steps and 2 if handset is not registered within two minutes . · When first purchased you need to charge your handsets for five minutes before registering to telephone base . · The handset number is used as the extension number . · If the registration is not successful lift all handsets out of their telephone base or charger and place them back in the telephone base or charger . Try the registration process again . To register a handset NOT REGISTERED PRESS FIND HNDST 4 SEC ON BASE www.vtechphones.com Registration · If de-register process does not work you may need to reset the system and try again . To reset: pick up the handset and press . Press the OFF button and place the handset back into the telephone base or charge . If you are replacing a handset on a system that has the maximum number of registered handsets or wish to change the assigned handset number of your registered handsets, you must first de-register the handsets, then re-register all handsets . . Press and hold INT/FIND HANDSET on the main telephone base for 0 seconds . 2 . When the IN USE light starts to flash, release the INT/FIND HANDSET button . 3 . Press and release INT/FIND HANDSET again . The IN USE light will turn off and in a few seconds, all handsets will be de-registered . 4 . All handsets will show NOT REGISTERED . NOT REGISTERED To de-register all handsets 2 www.vtechphones.com Getting started Handset layout . 2 . 3 . 4. 5 . 6 . 7 . 8 . 9 . 0 . . 2 . 3 . 4 . Earpiece CID/ Headset jack (2 .5mm) Talk/flash Dialing keys (0-9, *, #) Redial/pause Mute/remove LCD display Menu/select Directory/ Volume (on side of handset) Off/clear Speaker Intercom 8 9 0 2 3 2 3 4 5 6 7 4 www.vtechphones.com 3 Telephone layout . In use indicator 2 . Charging indicator 3 . Speaker 4 . Setup 5 . Intercom/find handset 6 . Repeat 7 . Play/stop 8 . Skip 9 . Time/set 0 . Change . Dialing keys (0-9, *, #) 2 . Redial/pause 3 . Mute 4 . Clear 5 . Directory 6 . Sel/menu 7 . Caller ID 8 . Flash 9 . Record/memo 20 . Volume 2 . Delete 22 . Answer on/off 19 22 21 20 18 17 1 2 3 16 15 14 13 12 11 4 5 6 78 9 10 4 www.vtechphones.com Visual indicators Handset icons Icon MUTE NEW Description · Turns on when the microphone is muted . · Turns on when missed calls have not been reviewed . · Turns on when the handset ringer is off . · Low battery indicator or charging indicator . Basic operation Base icons Icon MUTE NEW Description · Turns on when the microphone is muted . · Turns on when missed calls have not been reviewed . · Turns on when the telephone base ringer is off . www.vtechphones.com 5 Visual indicators Handset LEDs LED Description · On when handset speakerphone is in use . Base LEDs LED Description · On when base speakerphone is in use . IN USE CHARGE MUTE ANS ON/OFF · On when the phone is being used . · Flashes when an extension phone is being used . · On when the handset is charging in the base . · On when the microphone is muted . · On when the answering system is on . 6 www.vtechphones.com Telephone operation Making calls From the Handset: · Press (or SPEAKER to use the handset speakerphone feature), then dial the phone number . -ORDial the phone number first, then press (or SPEAKER) . · To end your call press OFF or place the handset in its base . From the telephone base: · Press SPEAKER . Dial the phone number . -ORDial the phone number first, then press SPEAKER . · Press SPEAKER to end your call . · The procedure to adjust the volume is the same for the handset earpiece, speakerphone, and headset . · Use /FLASH to access other phone company subscriber services described by your provider . Basic operation Answering calls Press the VOL or on the handset or base to adjust listenting volume . when you change the volume level, the new setting is saved . The new volume level will be applied each time you use the handset, speakerphone or headset . Volume control From the Handset: · Press , SPEAKER or any dialing keys . · To end your call press OFF or place the handset into its base . From the telephone base: · Press SPEAKER or any dialing keys . · Press SPEAKER to end your call . Flash function When you subscribe to the call waiting service from your telephone company, press /FLASH to switch to the new call when you receive a call waiting signal . Press /FLASH again to switch back to the original call . www.vtechphones.com 7 Telephone operation · If the redial memory is empty, and REDIAL is pressed, a double beep will sound . · When the handset is idle, press REDIAL/PAUSE to display the last telephone number dialed from the handset (up to 32 digits) . Use or to scroll through the last five numbers dialed. When the beginning or the end of the redial list is reached, a double beep will sound . · When the desired number is reached, press or SPEAKER . · To erase the displayed number, press REMOVE on the handset (or DELETE on the base) . A confirmation beep will sound. · Press OFF on the handset (or CLEAR on the base) to exit the redial review list . Redial Mute · During a call, press the MUTE key to disable the microphone . You will not be heard but you will be able to hear the other person . The screen will display MUTED briefly: · Press MUTE again to return to the normal two-way conversation . MICROPHONE ON will display briefly. You can have intercom conversations between system handsets or the base . · When the handset or base are idle (off), press INT on the handset or INT/FIND HANDSET on the base, the screeen will display: · Press dialing keys to select the called handset number to be called (-4 or 0 for the base) . · The other handset or base will ring and the screen will display (for example): PHONE MUTED MUTE 00:00:15 Intercom INTERCOM TO: HANDSET 2 IS CALLING 8 www.vtechphones.com Telephone operation · Press , SPEAKER, INT or any dialing key on the other handset (or SPEAKER or INT/FIND HANDSET on the base) to answer the intercom call . The screen will display: INTERCOM · To end the call, press INT, or OFF on either handset (or CLEAR on the base), or place the handset back in its telephone base . · If the other handset being called is out of range or on an external call, when paged, the display of the calling handset will show: An external call can be forwarded from base to handset, handset to handset, or handset to base . · If you are on an external call, you can forward the call to another handset or base by pressing and holding INT . The calling handset display will show FORWARD TO and you should input the number of the desired handset (-4, or 0 for the base) . · The called handset or base will show INCOMING CALL and start ringing . · Press , SPEAKER or any of the dialing keys on the called handset (SPEAKER or INT/FIND HANDSET on the base) to answer the call . If the forwarded call is not answered within 30 seconds, the external call will be returned to the first handset, the display will show CALL BACK, and ring for 30 seconds . If the returned call is not answered within 30 seconds, the external call will end automatically . INTERCOM ENDED Basic operation Call forward UNABLE TO CALL TRY AGAIN FORWARD TO: CALL BACK www.vtechphones.com 9 Telephone operation · For the INT/FIND HANDSET function to work, the system handsets need to be in idle (off) mode . An external call can be transferred from base to handset, handset to handset, or handset to base . · The person at a handset or base can transfer an external call to another handset or base by pressing INT (SPEAKER or INT/FIND HANDSET on the base) . The external call is put on hold automatically . · Select the handset number to be transferred (-4 or 0 for the base .) · The called handset or base will ring and the screen will show HANDSET 1 IS CALLING . · Pick up the transferred call on the called handset by pressing , SPEAKER or INT . · The people at the two handsets/base will be able to talk to each other . Either person can hang up allowing the conversation with the external person to resume . CALL TRANSFERRED will briefly be displayed on the calling handset . If the transferred call is not answered within 00 seconds, the intercom attempt will be automatically ended and the external call will return to the first handset. It is possible to establish a conference call between any two handsets (or a handset and the telephone base) and the external line . If the telephone base or a handset is already connected to the external line, the telephone base or a handset can join the call by pressing SPEAKER on the telephone base or on a handset . A conference call will immediately be established . The screens will show: Call transfer Conference call PHONE 00:00:25 If you cannot find your handset(s) press INT/FIND HANDSET on the telephone base to page the handset(s) for up to 60 seconds . · When the handset is not being used, press INT/FIND HANDSET . · Press dialing keys to select the called handset number to be called . Intercom/find handset 20 www.vtechphones.com Telephone operation -OR· Press * or wait 3 seconds you can page all handsets ** PAGING ** · All handsets will ring and the screen on the handsets and the telephone base will display (for example): · To cancel the page at the handset, press , SPEAKER or any dial pad key (0-9, *, #) on the handset, or press INT/FIND HANDSET at the base . Pressing OFF on a handset will silence the ringer but not cancel the page . Basic operation www.vtechphones.com 2 Directory Your phone can store up to 50 entries (numbers with names) in memory . Each memory location can hold up to 32 digits for the number and 6 characters for the name . · All handsets and the base share a common directory, stored in the base . Entries entered into one handset are available at all handsets and base, and if a directory entry is deleted, it will disappear from all handsets and base . · While entering numbers, press and hold REDIAL/PAUSE to add pauses if necessary . · If there is a duplicated number in the directory, the display will show: ALREADY SAVED . · · · · Store a new entry Press MENU on the handset or base . With DIRECTORY selected, press SEL . Press to select STORE . Press SEL . You will be prompted to ENTER NUMBER . Use the dialing keys to enter the number to be stored in the directory . Press MUTE/ REMOVE on the handset (or DELETE on the base) to backspace and make corrections . Press SEL when you are done entering the phone number . ENTER NUMBER 800-595-9511_ · You will then be prompted to ENTER NAME . Use the dialing keys to enter the name you wish to store . Press SEL when you are done entering the name . · A confirmation tone will sound, and the new directory entry will briefly be displayed. ENTER NAME _ · If the directory is full, the handset will display LIST FULL . LIST FULL 22 www.vtechphones.com Directory Characters by number Pressing any particular key causes different characters to be displayed in the following order: Key Characters by number of key presses A D G J M P T W 0 ? ! / ( ) @ space 2 # B E H K N Q U X 3 ` C F I L O R V Y 4 , 2 3 4 5 6 S 8 Z 5 a d g j m 7 t 9 6 . b e h k n p u w 7 & c 8 9 1 2 3 4 5 6 7 8 9 0 # Basic operation f i l o q v x y z r s www.vtechphones.com 23 Directory Review and dial entries · When reviewing the directory, the second line of the display will show the number, up to 6 digits . For phone numbers longer than 6 digits, only the first 13 digits will be shown . Press or # to scroll the phone number to see the additional digits . · If there are no entries in the directory when it is accessed, DIRECTORY EMPTY will display . · Press MENU on the handset or telephone base, with DIRECTORY highlighted, press SEL . With REVIEW in the first line, press SEL . - OR With the handset or telephone base idle, press to enter the directory review mode. The first directory entry will be displayed. · Scroll through the directory entries using and or enter the first character of the name to be searched (using the digit keys). Continue pressing the or keys, until you reach the desired entry . · Press or SPEAKER to dial the number . > DIRECTORY CALL LOG * Edit a directory entry · Follow the steps in Review and dial entries above to reach the entry to be edited . · Press SEL to enter number edit mode . · Press MUTE/REMOVE on the handset (or DELETE on the telephone base) to backspace, then press the dialing keys to correct the number . Press and hold REDIAL/PAUSE to add pauses if necessary . EDIT NUMBER 800-595-9511_ 24 www.vtechphones.com Directory · Press SEL . · Press MUTE/REMOVE on the handset (or DELETE on the telephone base) to backspace and use the dialing keys to enter the correct name . · Press SEL when you are done editing the entry . You'll hear a confirmation tone. EDIT NAME VTECH COM_ Basic operation Delete a directory entry · Follow the steps in Review and dial entries (page 24) to reach the entry to be deleted . · Press MUTE/REMOVE on the handset (or DELETE on the telephone base) to delete the entry. A confirmation tone will sound . · The handset or telephone base will then advance to the next entry, if any . www.vtechphones.com 25 Caller ID Caller ID - call waiting with CID · Due to regional incompatibilities, CID information may not be available for every incoming call . In addition, the calling parties may intentionally block their names and/or phone numbers from being sent . · These are subscription services provided by most regional telephone service providers . You must subscribe to these services to enjoy the benefits of these features . If you do not subscribe to CID services, you can still use your phone and the other features it offers . Your phone is capable of displaying the number of the caller before the call is answered (caller ID or CID) . If the number is already in the directory, the name of the caller will also be displayed . Your phone can hold up to 50 CID entries . · The handset or base display inform you when there are calls that have not been answered by a system handset or base . These are missed calls . If you answer a call before the information appears on the screen, it will not be in the caller ID log . · The NEW icon in the lower left corner indicates the call has not yet been reviewed . · Press and hold REMOVE on the handset (or DELETE on the base) will clear all missed CID records . · After all missed CID records are reviewed, the screen will show: HANDSET 1 5 MISSED CALLS HANDSET 1 Your phone can also display the name and number of the call waiting caller, (call waiting caller ID,) so you can decide whether to answer the incoming call, or continue with the current conversation . 26 www.vtechphones.com Caller ID When the handset or base is idle (off), press the to enter the caller id review mode . -OR· With the handset or base idle (off), press MENU . · Press to scroll to CALL LOG . · Press SEL. Use and to scroll through the call log entries . When the beginning or the end of the call log is reached, a double beep will sound . · If the call log is full, the oldest entry is deleted to make room for the new call . If the call log is empty the following message is displayed when you try to review CID records: · Follow the steps in Review caller ID (above) to find the record to be stored . · The phone number in the caller ID log was sent by the phone company . You may have to dial the number differently . Press the # key repeatedly to see the different dialing options . You can add or remove an initial or the area code . The dialing options are: · Press SEL to store the displayed number . · If the caller ID record contains both name and number, the name and number will be stored after pressing SEL . Review caller ID >CALL LOG RINGER VOLUME CALL LOG EMPTY Store caller ID in your directory · Press OFF on the handset (or CLEAR on the base) any time to exit the caller ID log . · All handsets and the base share a common caller ID log, stored in the base, If a call log entry is deleted, it will disappear from all handsets and the base . Basic operation 595-9511 1-595-9511 800-595-9511 1-800-595-9511 www.vtechphones.com 27 Caller ID · If the record does not contain a name, you will be prompted to EDIT NAME and the screen will show: EDIT NAME VTech Com_ · If the caller ID record does not contain a number, you will be prompted to EDIT NUMBER, and the screen will show: ENTER NUMBER 800-595-9511_ · After the entry has a name and number, press SEL to save . A confirmation beep will sound and the screen will display SAVED · If both the name and number are missing, for example, as in a private listing, nothing will be stored, and the screen will display: · If the number already exists in the directory, the entry will not be stored, and the screen will show: UNABLE TO SAVE ALREADY SAVED · If the directory is full, the screen will show: LIST FULL 28 www.vtechphones.com Caller ID · Follow the steps in Review caller ID (page 27) to find the entry to be dialed . · To change how the number will be dialed, press # repeatedly to scroll through the various dialing options . The dialing options are: · Press or SPEAKER to dial the number . Dial from caller ID 595-9511 1-595-9511 800-595-9511 1-800-595-9511 · Delete a caller ID record · Follow the steps in Review caller ID (page 27) to find the record to be deleted . · Press REMOVE on the handset (or DELETE on the base) to delete the record. A confirmation beep will sound and the previous CID record will be displayed . The phone number in the caller ID log was sent by the phone company . You may have to dial the number differently . Press the # key repeatedly to see the different dialing options . You can add or remove an initial , as well as the area code . Basic operation Delete all caller ID entries · To delete all caller ID records when you are reviewing the call log, press and hold REMOVE on the handset (or DELETE on the base) . The screen will display DELETE ALL CALLS? Press SEL to confirm. Press OFF on the handset (or CLEAR on the base) to return to the call log record previously displayed . DELETE ALL CALLS www.vtechphones.com 29 Telephone settings Ringer volume · The handset will not ring when a call comes in if ringer volume is at the lowest setting . · Settings for the handset and the base must be programmed separately . For example, when you set the ringer volume for the handset, it will not automatically set in the base . · Key tone is preset to ON . · With the handset or base in idle (off) mode, press MENU then press or until RINGER VOLUME is shown . · Press SEL. You will hear a sample of the ringer . · Press , or a digit (0 through 6) . You will hear a sample of the new ringer volume and the volume bar will be increased or decreased each time the setting is adjusted . At the lowest setting the ringer will be turned off and the display will show: - OR · With the handset or base in idle (off) mode, press or of the volume control will directly go to ringer volume menu . · Press or to adjust the ringer volume . · With the handset or base in idle (off) mode, press MENU then press or until RINGER TONE is displayed . · Press SEL . Then press , or a digit (0 through 9) . You will hear a sample of the ring tone and you will see the number of that ring tone, (0 - 9) . · Press SEL to confirm. · With the handset or base in idle (off) mode, press MENU then press or to until KEY TONE is displayed . · Press SEL . The current setting will be shown . Press or to see ON or OFF . When set to on, the handset or base will emit a beep whenever a key is pressed . · When the desired option is shown, press SEL . Ringer tone Key tone 30 www.vtechphones.com Telephone settings · From the idle (off) mode, press MENU then press or until LANGUAGE is displayed . · Press SEL . Press or to choose between ENGLISH, FRENCH or SPANISH . · Press SEL to confirm. (The language is preset to English.) Language LANGUAGE ENGLISH · From the idle (off) mode, press MENU then press CLR VOICE MAIL is displayed . · Press SEL . · Press SEL again to confirm or press OFF to exit . Clear voicemail or until >CLR VOICE MAIL DIAL TYPE TURN INDICATOR OFF? Dial type · From idle (off) mode, press MENU then or to DIAL TYPE . · Press SEL then or to scroll to TONE (touch tones) or PULSE (rotary) . · Press SEL to confirm. The dial type is preset to TONE . >DIAL TYPE DIRECTORY · This function only cancels the indication of voicemail on the handset and base displays . It does not cancel the actual voicemail status at the telephone company . · When the phone is set to pulse, it is possible to switch to temporary tone during a call by pressing *TONE . Once pressed, tone will be used for rest of the call . After hanging up, the phone will return to pulse for the next call . Basic operation DIAL TYPE PULSE www.vtechphones.com 3 Answering system operation Your answering system has approximately 5 minutes of recording time, and it can record up to 99 messages . Each message is limited to four minutes . · When your answering system is powered off, you can still play your messages and change the answering system settings Turn the answering feature on and off Press the ANS ON/OFF button on the telephone base to turn the answering system on or off . When the feature is on, the ANS ON/OFF button will be lit, the system will answer calls, and incoming messages can be recorded . Day and time announcements To set day and time Before playing each recorded message, the answering system announces the day and time the message was received . Set the day and time by pressing TIME/SET twice . You can change settings by pressing CHANGE, and you can advance to the next type of setting by pressing TIME/SET again . See the following page for more detailed instructions . 32 www.vtechphones.com Answering system operation Before using the answering system, you should follow the steps to set the day and time, so messages are dated correctly . Each time you press and release the CHANGE button on the telephone base, the day, hour, minute, or year advances by one unit . When you hear the correct setting, press TIME/SET to move to the next setting . Pressing and holding the CHANGE button when setting the day and time will increase the minutes or years by 0 . . Press TIME/SET, the system announces the current setting . 2 . Press TIME/SET again . 3 . The answering system will announce the current day setting . Press CHANGE on the base until you hear the correct day . 4 . Press TIME/SET, the system announces the current hour setting . 5 . Press CHANGE until you hear the correct hour . 6 . Press TIME/SET, the system announces current minute setting . 7 . Press CHANGE until you hear the correct minute . 8 . Press TIME/SET, the system announces the current year setting . 9 . Press CHANGE until you hear the correct year . 0 . Press TIME/SET to confirm. The system announces the new time and day setting followed by a confirmation beep. · If you have caller ID service, the time will automatically be updated whenever caller ID information is delivered . However, since the date, rather than the day, is delivered, you have to program the year once, so the system can derive the day of the week . · Pressing and holding the CHANGE button when setting the time and date will advance the minutes or years by 0 . Basic operation To check day and time Press TIME/SET at any time and the system will announce the current setting without changing it . www.vtechphones.com 33 Menu features · Caller ID provides the time and date . Set the year so that the day of the week can be set from the caller ID information . After setting the time once, it will thereafter be set automatically with incoming caller ID information . The time will be set automatically only if the caller ID service is subscribed from your local telephone company . · Announcements less than three seconds will not be recorded . Answering system operation System announces "Announcements" "Remote access code" "Message alert" "Announcement only" "Call screening" "Number of rings" Description Change the code, (set to 9 at the factory,) required to listen to messages from a remote touch-tone phone . Set code to access remotely from a touch tone phone . Beeps every 0 seconds when there are new messages . Outgoing message only . No recording of incoming messages . Turn call screening on or off . Change the number of times the system rings before it answers a call, (2, 4, 6 or toll saver) . Your answering system is pre-programmed with an announcement for normal (answer and record) mode . If the phone is set up to record messages, the phone answers calls with "Hello. Please leave a message after the tone." You can use this announcement, or replace it with a recording of your own . . Press SETUP, the system announces "Announcement. Press PLAY or press RECORD. To continue set up, press SETUP." 2 . Press REC/MEMO . After you hear "Record after the tone. Press STOP when you are done," speak toward the MIC to record an announcement for up to 90 seconds . 3 . The elapsed time (in seconds) is shown in the message window when recording . Outgoing announcement Record outgoing announcement 34 www.vtechphones.com Answering system operation 4 . Press PLAY/STOP / when you have finished recording. The system will play back your recorded message and then save it . Listen to outgoing announcement . Press SETUP. 2 . Press PLAY/STOP / . Basic operation Delete outgoing announcement . Press SETUP . 2 . Press PLAY/STOP / to begin playback . 3 . During playback, press DELETE X to delete the announcement . 4. The system will confirm deletion with the prompt "Announcement deleted." When the announcement is deleted, calls will be answered with the programmed announcement "Hello. Please leave a message after the tone." Message playback Press PLAY/STOP / to listen to new messages . The system will announce the number of new messages recorded and then start playing them starting with the oldest one . If there are no new messages, all old messages will be played from the beginning until the voice prompt "End of messages." www.vtechphones.com 35 Answering system operation Announcements · The number of messages in the oval message window flashes when there are new messages . The number in the message window is on steady when are no new messages . · While the telephone base is idle (off), press the VOL and buttons to change the telephone base ringer volume . While listening to an incoming message or message playback press the VOL and buttons to change the listening volume . . 2 . 3 . 4. When playback begins, the total number of messages will be announced . Before each message, the day and time it was received will be announced . After the last message the system will announce, "End of messages." If the system has less than five minutes of recording time left, the time remaining will also be announced . Options during playback . Press and to adjust the speaker volume . 2 . Press SKIP once to skip to the next message, or press and hold to speed up the message playback, using the voice prompt of day and time as index . 3 . Press REPEAT to repeat the message currently playing . Press twice to listen to the previous message, or press and hold to slow down the message playback process . 4 . Press DELETE X to delete the message currently playing . 5 . Press PLAY/STOP to stop playback . Delete all messages To delete all messages, press and hold DELETE X while the phone is idle (not during a call or during message playback) to delete all old messages . New messages (which haven't been heard before) will not be deleted . 36 www.vtechphones.com Answering system operation Memos are messages recorded by you or other household members intended for yourself or anyone else who uses the answering system . They are saved, played back, and deleted like incoming messages from other callers . Record a memo . Press REC/MEMO . 2 . You will hear the voice prompt "Record after the tone. Press STOP when you are done." 3 . Speak toward the MIC to record a memo for up to 90 seconds . 4 . The timer shows the elapsed time (in seconds) in the message window when you are recording . 5. When finished recording, press PLAY/STOP / to save the memo . The system announces "Recorded" to confirm. Play back a memo See Section on Message playback about retrieving memos . Record and play memos · Memos less than three seconds will not be recorded You can record a memo up to four minutes long . Basic operation Remote access code To retrieve new messages from any touch tone phone from a remote location, a two digit access code is required . The remote access code can be any two digit number between 0 and 99 . The remote access code has been set to 9 at the factory but it can be changed it to any two digit number any time for your convenience . www.vtechphones.com 37 Answering system operation . Press SETUP twice, the system will announce "Remote access code. To change the setting, press CHANGE." 2 . Because the remote access code was set to 9 at the factory, press CHANGE, the system announces "19." 3 . Press and release CHANGE to advance the remote access code number by one . Press and hold CHANGE to advance the remote access code by 0 . 4 . When the desired number is heard . Press SETUP to save and advance to the next menu option to save and exit . or press PLAY/STOP / Set remote access code Remote operation . From any touch tone telephone, dial your telephone number . 2 . While your outgoing announcement is playing, enter the two digit remote access code before taking the following actions . 3 . Hang up to end the call and save all undeleted messages . If you pause for more than 0 seconds during remote access, you will hear a help menu listing all features and commands . If no command is entered for the following 20 seconds, the call will end automatically . 38 www.vtechphones.com Answering system operation Purpose Play all messages in the mailbox Play new messages in the mailbox Delete a message Delete all old messages Repeat a message Repeat the previous message Stop Skip a message Review announcement Press 1 2 3 3,3 4 4,4 5, 6 #7 Action Listen to new messages . If there are no new messages, all messages will be played back . Plays all new (not previously listened to) messages . Delete message currently playing . Press when any message is playing to delete all old (previously reviewed) messages . Press to repeat current message . Press to repeat previous message . Press to stop messages from being played . Press to skip to the next message . Listen to current outgoing announcement . Basic operation www.vtechphones.com 39 Answering system operation Purpose · Your phone may not respond to remote access commands if tones produced by the telephone from which you are calling are too short . Hold the buttons down longer if this occurs . · If accessing from a touch tone telephone, press #5 to stop recording . Press *7 Action Press af ter hearing the beep . Record your new announcement . Press 5 to stop recording . The system will play back the announcement for confirmation. Press after hearing the beep . Speak after the system announces "Record after the tone. Press STOP when you are done." Start recording your memo . Press 5 to stop . Listen to current remote access code . Change remote access code . When the system announces, "Answering machine off," press 0 again to turn the system back on . When the system is off, it answers after 0 rings and announces, "Please enter your remote access code." Enter your remote access code . Record announcement Record memo 8 Review remote access code Change remote access code Turn system off Turn system on #9 *7 0 0 The message alert function produces an audio tone to remind you that there are new messages on the answering system . . Press SETUP three times and you will hear "Message alert. To change the setting, press CHANGE." 2 . Press CHANGE to confirm the current status; on or off is also displayed on the message window . 3 . Press CHANGE again to change the setting . 4 . Press SETUP to save and advance to the next menu option or press PLAY/STOP / to save and exit . Message alert 40 www.vtechphones.com Answering system operation When the message alert function is turned on, the telephone base beeps every 0 seconds, and PLAY/STOP / and the number of messages in the oval message window flash when there are new messages . If PLAY/STOP / and the number in the message window are on steadily, there are no new messages . Announcement only mode In announcement only mode, callers hear an announcement but cannot leave messages . When announcement only is turned on, calls are answered with the pre-recorded announcement "We're sorry. Messages to this number cannot be accepted" or you may record your own message . · Press SETUP four times, the system will announce "Announcement only. Record no messages. To change the setting, press CHANGE." · Press CHANGE until you hear the option you want (on or off) . · Press PLAY/STOP / to save your selection and exit . . Press SETUP four times, the system will announce "Announcement only. Record no messages. To change the setting, press CHANGE." 2 . Press CHANGE until you hear the option on . 3 . Press SETUP three times, the system will announce "Announcement. Press PLAY or press RECORD. To continue, press SETUP." 4 . Press REC/MEMO . The system will announce, "Record after the tone. Press STOP when you are done." Speak toward the MIC to record an announcement for up to 90 seconds . 5 . The elapsed time (in seconds) will be shown in the message window while you are recording . 6 . Press PLAY/STOP / when you have finished recording. The system will play back your recorded message before saving it . Basic operation Turn announcement only mode on or off Record the announcement only message www.vtechphones.com 4 Answering system operation Call screening · While the telephone base in idle (off) mode, press the VOL buttons to change the telephone base ringer volume . While listening to an incoming message or message playback press the VOL buttons to change the listening volume . If you wish to review caller ID or listen to caller's leaving their message before choosing to answer a call, follow these steps: . Set the playback VOL on the telephone base to a level greater than one on the message window by pressing or to adjust the volume for message playback . 2 . If you decide to answer a call while the caller is leaving a message, simply press or SPEAKER on the handset or base . The answering system will stop . This function sets the number of rings before the answering system picks up the call . When you call from a touch tone phone, if you have toll saver on, the answering system alerts you that you have new messages by answering after two rings . If there are no new messages, the system answers after four rings . When retrieving messages from a location where long distance charges apply, you may disconnect your call after three rings to avoid long distance charges . . Press SETUP six times, the system will announce "Number of rings. To change the setting, press CHANGE." 2 . Press CHANGE to confirm the current status, which is also displayed on the oval message window . 3 . Press CHANGE to set the number of rings to 2, 4, 6, or toll saver . 4 . Press SETUP to save and advance to the next setup option, or press PLAY/STOP / to save and exit . Number of rings 42 www.vtechphones.com Answering system operation Message window displays Display 0 - 98 -8 0 - 99 - 99 (counting) 99 (flashing) F (flashing) CL (flashing) A --- (flashing) On or OFF 02, 04, 06, tS Explanation No messages . Total number of messages and memos, or message number currently playing . Number flashes if there are new messages. Playback or ringer volume level selected when VOL Current remote access code while setting Elapsed time while recording a memo or announcement up to 90 seconds . Memo or announcement recording exceeds maximum time of 99 seconds . Memory is full . Messages must be deleted before new messages can be recorded . Clock needs to be set . Announcement only mode is on . Answering system is answering a call or being accessed from a remote location or the base speaker is being used . System is in programming mode . Displayed for one second when any answering system setting is turned on or off . Change number of rings until the system answers the call . or is pressed . Basic operation www.vtechphones.com 43 Headset operation · To purchase a headset, visit us on the web at www . vtechphones .com or call VTech Customer Service at -800-595-95 . In Canada, contact Telecommunications Canada Ltd . at www . vtechcanada .com or -800-267-7377 . You can use this telephone handsfree when you install any VTech 2 .5 mm headset, purchased separately . Plug the headset into the jack located on the left side of the handset (under the small rubber flap). Do not force the connection, but ensure the plug fits securely . Headset jack This cordless telephone operates within the maximum power allowed by the Federal Communications Commission (FCC) . Even so, this handset and telephone base can communicate only over a certain distance - which can vary with the locations of the telephone base and handset, the weather, and the construction of your home or office. If there is a call while the handset out of range, the handset might not ring or if it does ring, the call might not connect well when you press . Move closer to the telephone base, then press to answer the call . If the handset is moved out of range during a phone conversation, you might hear noise or interference . To improve reception, move closer to the telephone base . If you move out of range without pressing OFF, the phone will be left off the hook . To hang up properly, walk back into range, periodically pressing OFF. Operating range 44 www.vtechphones.com Batteries Battery care and performance Operation While in use (talking) While not in use (standby*) * Handset is off the telephone base or charger but not in use . After the battery is fully charged, you can expect the following performance: Operating time up to 7 .5 hours up to 3 .5 days · The battery needs charging when: -- A new battery is installed in the handset . -- The phone beeps twice every five seconds. -- The screen displays LOW BATTERY and the low battery icon . · Place the handset in the telephone base so the CHARGE light turns on . The battery is usually fully charged in about 6 hours . · You can keep the battery fully charged by returning the handset to the telephone base after each use . . Remove the battery compartment cover on the handset by pressing on the indentation and sliding the cover downward . 2 . Lift out the old battery and disconnect . 3 . Align the two holes in the new battery's plug with the socket pins, and snap the plug into place . Snap the battery in the compartment, as described in Installation, on page 7 . 4 . Replace the cover by sliding it up into place . 5 . The new battery must be fully charged before installing it into the phone . Place the handset in the telephone base and allow it to charge for at least 6 hours the first charge. The telephone might operate before that, but for best performance, let the battery charge fully . Replace the handset battery · If you repeatedly get a low battery indicator, even after charging overnight, the battery should be replaced . · To reduce the risk of fire or injury to persons or damage to the telephone, charge the battery provided with this product only in accordance with the instructions and limitations specified in the user's manual . Basic operation www.vtechphones.com 45 Troubleshooting If you have difficulty operating your phone, the suggestions below should solve the problem. If you still have difficulty after trying these suggestions, call VTech Communications at -800-595-95 . In Canada, call VTech Telecommunications Canada Ltd . at -800-267-7377 . Problem My phone doesn't work at all . Suggestion · Make sure the power cord is plugged in . · Make sure the telephone line cord is plugged firmly into the telephone base and the telephone wall jack . · Disconnect the AC adaptor for a few minutes, and then reconnect it . · Charge the battery in the handset for 6 hours . For optimum daily performance, return the handset to its telephone base when not in use . · Reset the telephone base . Unplug the unit's electrical power . Wait for 5 seconds then plug it back in . Allow up to one minute for the handset and telephone base to reset . · You may need to purchase a new battery, please refer to the Batteries section of this user's manual . · · · · Try all the suggestions above . Move the handset closer to the telephone base . You might have moved out of range . Your line cord might be malfunctioning . Try installing a new line cord . If the previous suggestions don't work, disconnect the telephone base from the telephone jack and connect a different phone . If there is no dial tone on that phone either, the problem is in your wiring or local service . Contact your local telephone company . I cannot get a dial tone .