Cintiq 21UX User's Guide ENGLISH Table of Contents So that the Cintiq21UX may be Used Safely... . . . . . . . . . . . . . . .2 Precautions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Component Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Acessory Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Connecting Cintiq21UX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Installing the Tablet Driver . . . . . . . . . . . . . . . . . . . . . . . . . . 12 The Cintiq21UX Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Installing Cintiq21UX on a Mount Arm ........................................................8 Windows Setup .........................................................................................12 Macintosh Setup .......................................................................................12 Uninstalling the Tablet Driver ....................................................................12 How to Use Cintiq21UX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 The Auto-Adjust Function .........................................................................13 The Cintiq21UX Power Saving Function ..................................................13 Protrusion of the Picture from the LCD Panel and the Blurring of Characters... ... 13 Button Functions .......................................................................................14 Adjusting the Brightness and Contrast of the Display...............................15 Setting the Tablet to an Easy-to-Use Angle ..............................................18 Rotating the Tablet ...................................................................................18 Mounting the Cintiq21UX on the Stand ....................................................19 Using the Tablet in a Face-Up Position .....................................................19 Working with ExpressKeys and Touch Strips ...........................................21 Basic Operations of the Pen .....................................................................23 The Grip Pen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Using the Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Supplementary Information . . . . . . . . . . . . . . . . . . . . . . . . . 26 Displaying the Control Panel ....................................................................24 Summary of the Control Panel ..................................................................24 Synchronizing the Positions of the Pen Tip and Pointer ...........................25 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Removing Stains .......................................................................................26 Replacing the Pen Nib ..............................................................................26 Display Troubleshooting ...........................................................................27 The Pen and Side Switch do not Operate Correctly (For Both Windows and Macintosh) ................................................................................................28 General Troubleshooting ..........................................................................29 Troubleshooting for Windows ...................................................................29 Troubleshooting for Macintosh..................................................................29 Specification. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Obtaining Technical Support . . . . . . . . . . . . . . . . . . . . . . . 31 1 So that the Cintiq21UX may be Used Safely... The following symbols appear throughout this user guide in order to ensure safe use of the Cintiq21UX (hereafter referred to as "Cintiq21UX," "the product" or "this product"). Please read these items carefully and always heed the Warning and Caution items when using your Cintiq21UX. Warning Caution This symbol indicates an item that, if ignored when handling the product, could lead to the loss of life or serious injury. This symbol indicates an item that, if ignored when handling the product, could lead to injury or damage to personal property. Indicates that it is important to be careful when taking the action or actions noted. Meanings of Symbols: Indicates that the action or actions noted are to be avoided. Indicates it is important to take the action or actions noted. Do not use the product in a facility control system that requires an extremely high level of reliability. This product may cause other electronic devices to malfunction, or other devices may cause this product to malfunction. Warning adapter. Regarding the power plug and power - Please remove dust from the power p l u g r e g u l a r l y. T h e a d d i t i o n o f moisture, etc. to accumulated dust may lead to fire. - Please do not use any power adapters other than those included with the product. Ignoring this warning may result in fire or product failure. - Please do not damage or forcibly bend or bundle the power adapter cord. Also, please do not place heavy objects on it or expose it to excessive heat. Ignoring this warning may result in fire, electric shock or product failure. - In the unlikely case that the power adapter should produce smoke or a strange odor, please disconnect it from the wall outlet and return it to either the store where you purchased it or to the Wacom Customer Support Center for repair service. - Please do not connect or disconnect the power adapter with wet hands. Ignoring this warning may result in electric shock or malfunction. - Please do not open or otherwise change the power adapter. Ignoring this warning may result in fire or electric shock. Turn this product off in places where the use of electronic equipment is prohibited. In airports, hospital intensive care units and other such places where the use of electronic equipment is prohibited, this product may adversely affect the operation of other electrical devices. In order to prevent this, when in such locations, always disconnect the product's USB connector from your computer and turn off the switch. Do not open the back cover. Inside this product there are several high-voltage parts. Persons other than professional service personnel should never open the back cover of this product. Unauthorized opening of the back cover may lead to fire or electric shock. When this product ceases to operate normally due to being dropped or a similar cause, remove the power source cable from the electrical outlet. Leaving the power cable connected may result in fire or electric shock. 2 Do not use organic solvents to clean this product. When cleaning the product, never use such organic solvents as alcohol. Such solvents may cause discoloration and deterioration in quality. Caution When using DVI Use only a DVI video card with the product. Use of an inappropriate video card may lead to damage to the product. When connecting the power plug wet. Do not let the product get Please do not place containers such as cups and vases containing water near the product. Coming in contact with water or other liquids may cause product failure. When not using this product for a long period of time When plugging the power adapter into an electrical outlet, also connect a grounded wire. For safety reasons, when you will not be using the product for a considerable length of time, disconnect the power adapter from the electrical outlet. Dust can cause damage to the product. Blocking these holes may cause internal overheating and subsequent damage. When cleaning this product, always disconnect the USB connector. When cleaning the product, always disconnect the USB connector from the USB port of the computer. Failure to do so may result in electric shock. Do not place any metal objects on the product while you are using it. This may result in malfunction or product failure. Do not use this product in a dusty environment. While this product is in use, avoid placing any metal objects on it. Do not touch any liquids that may be leaking from this product. The liquid contained in the product is an irritant. In the unlikely case that such liquid should leak, never touch it with bare hands. In case of contact with skin, mouth or eyes, rinse immediately with running water and continue rinsing for 15 minutes or longer. Also consult a physician. Please do not step on, or place heavy objects on any of the product's cables. Also, do not apply excessive force to the base of the cable or repeatedly bend and stretch it, as this may cause it to break or malfunction. Do not block the ventilation holes on the backside of the product. Do not pick up the product by its stand. If excessive force is used in handling the stand, its open and close function may become damaged. When picking up the product, always pick it up by the body. Regarding the Grip Pen Do not use excessive force with the cable. - Do not strike hard objects with the metal Grip Pen. Doing so may cause damage to the product. - Be careful to not allow small children to put either the pen or the spare nib into their mouths. There is the danger that the nib or side switch may be accidentally swallowed or that the grip pen may be damaged. Do not connect or disconnect any cable while the product or your computer is on. Do not connect or disconnect any cable (including the USB cable) or the power adapter while your computer or this product is turned on. This may cause damage to the product or to your computer. 3 So that the Cintiq21UX may be Used Safely Do not place the product Do not place the product where it is likely to totter, lean or be exposed to strong vibrations. Doing so may lead to the product falling, resulting in injury and/or product failure. Caution on unstable surfaces. Be sure to fix the product to the stand with screws prior to lifting. If the stand is not attached prior to lifting, it may fall resulting in injury and/or damage to Cintiq, the floor or furniture. It may also unexpectedly rotate, causing it to be dropped. If the product must be lifted without being fixed to the stand, be sure to remove the body from the stand prior to lifting. Do not place heavy objects Do not put excessive weight, or place heavy objects on the product. These actions may cause product failure. on the product. Do not operate the incline adjustment levers when the product has been removed from the stand and there is no weight on the stand, or when the stand is otherwise empty. either very hot or very cold places. Do not place the product in Do not place the product in very hot (35 degrees centigrade or more) or very cold (5 degrees centigrade or less) locations. Also, avoid placing it in locations with severe temperature fluctuations as this may adversely affect the product and cause product failure. Do not disassemble the product. Do not disassemble or modify the product, as these actions ma y l e a d to fi r e , e x ce s si ve generation of heat, electrical shock or injury. The guarantee on the product will become null and void if the product is ever disassembled. Be careful not to get your fingers caught in the closing mechanism when closing the stand. Do not place the product face-up when the cable is sticking out from the shaft bearing. The stand is spring-loaded and may close suddenly, resulting in injury or damage to the stand. Doing so puts excessive stress on the base of the cable and may cause product failure. Place the main body that has been removed back in the stand or, if you want to use the product face-up, adjust the cable so that it protrudes from the upper part of the body instead of the shaft bearing. 4 Precautions Please take the following precautions to protect the health of your eyes. When using the product, make sure that the room is sufficiently illuminated and be careful not to get your face too close to the screen. Take regular breaks when using the product over an extended period of time. Please be aware of the following regarding the LCD display. Depending on what is being displayed, bright or dark green, red and blue dots may show up on a very small portion of the LCD display screen. These do not indicate product failure or a lack of quality. Please be aware of the following regarding the LCD display portion of the product. If you push strongly on the LCD display portion with the pen, a ripple-shaped striped pattern will appear; this pattern will disappear when the pen is pulled away. Also please understand that the following phenomena are a special characteristic of the LCD and do not indicate product failure. Depending on what is being displayed, an unevenness in brightness may be produced. Depending on what is being displayed, a very small port ...