Quick Start Guide This Quick Start Guide provides an overview for installing and configuring Webroot® SME Security. For more detailed instructions, see the System Administrator Guide. Planning the Installation Before you begin installing Webroot SME Security, review the guidelines in this section. Upgrade Support If your company is currently running Webroot Spy Sweeper Enterprise 3.1 and a supported MS SQL database (2000, 2005, or 2005 Express), you can upgrade to Webroot SME Security 3.1.5. However, if your company is running a version of Webroot Spy Sweeper Enterprise prior to 3.1 or a DBISAM database, see the following table for upgrade information. Also, if you are running older versions of the Spy Sweeper Clients, most of them are still supported, except for version 2.1. If Your Company is Running ... Webroot Spy Sweeper Enterprise 3.0 or lower DBISAM database Webroot Spy Sweeper Clients 2.5.1, 3.0, or 3.1 Webroot Spy Sweeper Client 2.1 Follow These Steps ... You must upgrade to Webroot Spy Sweeper Enterprise 3.1 before you can install Webroot SME Security 3.1.5. Contact your Webroot Sales representative or Webroot Support for more information. The DBISAM database is no longer supported. See the System Administrator Guide for instructions. These previous versions of the Client are supported for older operating systems. You do not need to upgrade these clients unless you want to do so. This version is no longer supported. You must upgrade to the new Webroot Client or to one of the versions listed above. Webroot Component Requirements Before installing Webroot SME Security, review the requirements for the main components: Webroot Server, Webroot Clients, and Distributors. (If your internal network is complex or uses proxy servers, or if you run firewall programs at the desktop or server level, see Appendix A of the System Administrator Guide.) Webroot Server Requirements Operating system: Windows 2000 Pro or Server with SP 4 or Windows XP Pro with SP 2 (see the System Administrator Guide for important notes) or Windows 2003 Standard, Enterprise, R2, or Small Business Server with SP1 1 GHz minimum 1 GB minimum 1 GB minimum Microsoft SQL Server 2005 Express Edition (English language; free download) or Microsoft SQL Server 2000 or 2005 CPU: Memory: Disk space: Database support: Webroot Software, Inc. · PO Box 19816 · Boulder, CO 80308 · www.webroot.com Copyright: © 2006 Webroot Software, Inc. All rights reserved. Webroot Server Requirements (Continued) Browser: Network requirements: Internet Explorer 6.0 SP1 or later The Webroot Server components require the following network access: Client Service (WebrootClientService.exe): · Requires local network access. Update Service (WebrootUpdateService.exe): · Requires local network and Internet access. · Requires outbound access for HTTPS requests on port 443 for your company server. Admin Console (WebrootAdminConsole.exe): · Requires local network access. · Requires use of port 50003 on your server, by default. The Distributor Service on your server uses the same port. · Secure Sockets Layer (SSL) access requires use of port 50023. Webroot Client Requirements Operating system: Windows 2000 Pro or Server or Windows XP Home, Professional, or Tablet or Windows 2003 Standard, Enterprise, or Small Business Server 1 GHz minimum 128 MB RAM minimum; 256 MB RAM or more recommended 100 MB free space Internet Explorer 6.0 SP1 or later The Webroot Client components require the following network access: CommAgentTM (CommAgent.exe): · Requires local network access. · Requires use of ports 50001 and 50002 on the client workstation. Webroot Client (SpySweeperUI.exe): · No network access requirements. Spy Sweeper Engine (SPYSWEEPER.exe): · Requires local network or Internet access, depending on which is needed to access the company server. CPU: Memory: Disk space: Browser: Network requirements: Webroot Distributor Requirements* Operating system: Windows 2000 Pro or Server with SP 4 or Windows XP Pro with SP 2 or Windows 2003 Standard, Enterprise, or Small Business Server with SP1 1 GHz minimum 1 GB minimum 1 GB minimum Distributor Service (WebrootUpdateDistributor.exe): · Requires local network access. · Requires use of port 50003 on your server. The Admin Console service on your company server uses the same port. CPU: Memory: Disk space: Network requirements * This Distributor Service can be installed on additional servers to manage clients in different geographical locations. For more information about deploying multiple distributors, see the System Administrator Guide. 2 Planning the Installation Installing Components Follow these steps to install the SQL database, the Webroot Server, Webroot Clients, and the Distributor. Configuring a SQL Server Database As a first step, you must install and configure either a SQL Server or SQL Server Express database. (Do not use the SQL Server Express version if you have a large number of distributors. For more information, see the System Administrator Guide.) See the following table for important database installation notes. Database Microsoft SQL Server 2000 or 2005 Installation Notes If you are using SQL Server 2000 or 2005 for your database, you must create the database before installing the Webroot Server. Make sure you have the user name and password available before installing the Webroot Server. In addition, you may also want to create a system data source name (DSN) if you experience problems connecting to the database. When you install the Webroot Server, the installer attempts to enable TCP/IP access and the correct authentication mode (mixed mode). If you have problems with the database configuration, refer to Webroot's Knowledge Base available from: http://webrootenterprise.supportportal.com/Portal/Home.aspx Microsoft SQL Server 2005 Express Edition (free download) If you are using SQL Server 2005 Express for your database, you can either install it in advance or link to it from the Webroot SME Security installer to download and install it from there. You must also install Microsoft .NET Framework 2.0, which can also be accessed from the Webroot Server installer. During the database installation, make sure you select Mixed Mode for the authentication mode. If you have an existing Webroot Spy Sweeper Enterprise 3.1 installation and a DBISAM database, see the System Administrator Guide for instructions. The DBISAM database is no longer supported. Installing and Configuring the Webroot Server Follow these instructions to install the following Server executables: · · · Client Service. Controls communications between the Webroot Server and Webroot Clients. Update Service. Controls updates from the Webroot Update Server. Admin Console. Provides a user interface for administering Webroot SME Security. (When installing the Webroot Server on Windows Server 2003 Service Pack 1, you may receive various errors and the installation may fail. To resolve installation problems see the System Administrator's Guide.) The following table provides important information required during Webroot Server installation. Required Information for Webroot Server Installation Database Connection In the Database Connection Information screen, you must enter the following information about your SQL database: · SQL Server Name · Instance Name · Database Name · SQL User Name · Password You will use either MS SQL Server or SQL Server Express. You need the above information regardless of which version of MS SQL Server you are using. In the Company Information screen, you must enter your unique Key Code. If you purchased Webroot SME Security through a sales representative or online, you received your Key Code in an e-mail message. You can copy the Key Code from the message and paste it in. If you purchased Webroot SME Security from a store or received it already installed on your new computer, the Key Code is on the product packaging. Keycode Quick Start Guide 3 Required Information for Webroot Server Installation (Continued) User Name and Password In the Default Admin Account screen, you will create a user name and password to access the Admin Console. Make sure you write down this name and password and keep it somewhere safe. If you use a proxy server to access the Internet, you must enter your proxy server name or IP address and the port number in the Proxy Settings screen. If your proxy server requires authentication, you must enter the server's user name and password. In the Email Settings screen, you can enter the following information for e-mail notifications: · Host name: fully qualified domain name for your e-mail server (SMTP server) used for outgoing mail. · From address: the e-mail address that notification messages will come from. · SMTP login: the user name and password (if your SMTP server requires a login). In the Server Settings screen, you must specify the IP address or host name that the client workstations will use to communicate with your company server. For IP resolution, use the IP address of the network interface card (NIC) visible to client workstations. For host name resolution, select or enter the fully qualified domain name of your server (requires a properly configured DNS environment). You must also specify the port on your company server that the Client Service will use to communicate with your client workstations. The default port is 50000. Be sure that the port you use is not used by another process. In the Service Credentials screen, you can enter a user name and password for your domain, which is necessary if you want to install the Webroot Client on workstations from the Admin Console. Proxy Server Email Settings Client Services Service Credentials To install the Webroot Server components: 1. 2. 3. Log into the system with Administrative rights. Make sure all Windows programs are closed. Start the installation program, as described in the following table. To install from a downloaded file: To install from a CD: 1. Insert the CD into your CD drive. 1. Follow the instructions on the Web site to download the WebrootServerSetup.exe file. If the installation options do not display automatically, use Windows Explorer to navigate 2. Go to where you downloaded the file. to your CD drive. Then double-click If you downloaded the file to your Windows Desktop, WebrootServerSetup.exe to start the installation. you will see an icon on your desktop. If you downloaded 2. Click Install Webroot SME Security to start the the file to a different location, use Windows Explorer to installation and display the Welcome window. navigate to the file. 3. Double-click WebrootServerSetup.exe to start the installation and display the Welcome window. 4. 5. At the Welcome screen, click Next. The License Agreement window opens. Read the license agreement and select the I Accept the License Agreement option if you agree with the content. If you want to print the license agreement, click Print. The Installation Checklist window opens. 6. Make sure that you have the information and that your system meets the listed system requirements. Select each item in the checklist and click Next. The next screen to open depends on whether a SQL Server 2000 or 2005 database is installed, no database is installed, or a SQL Server Express database is installed. 4 Installing Components If SQL Server 2000 or 2005 is installed: The Database Connection windows opens. Skip to step 7 for entering database connection information. If no database is installed: The Prerequisites window opens with links to download and install SQL Server Express and .NET 2.0. (Installing .NET 2.0 is required only if you are using SQL Server Express.) If you want to install SQL Server Express or .NET 2.0, click the links provided, download the files, and follow the installation wizards. Be sure to remember the database name, user name, and password you set during the SQL Server Express installation. You will need this information when you continue with the installation of the Webroot Server. When you install SQL Server Express, you can accept all the default values during the installation. However, you must select the Mixed Mode option in the Authentication Mode window. After you make these changes, the Database Connection window opens. If SQL Server Express is installed: The SQL Server Express Settings window opens, indicating that Setup has detected SQL Server Express on your system, but that some settings are incorrect. Quick Start Guide 5 Select the Attempt to Fix the Incorrect SQL Server Express Settings option and click Next. If you select Continue without Repairing the SQL Server Express Installation option, you must change the SQL Server Express settings yourself before Webroot SME Security will work with the database. For more information, refer to the Webroot Knowledge Base available from: http://webrootenterprise.supportportal.com/Portal/Home.aspx The Database Connectio ...