ERD Commander 2002 User's Guide Winternals Software LP 3101 Bee Caves Road, Suite 150 Austin, Texas 78746 (512) 330-9130 (512) 330-9131 Fax www.winternals.com Copyright © 2002 Winternals Software LP ERD Commander 2002 Table of Contents Table of Contents ................................................................................ i 1 2 3 Introduction................................................................................... 1 Overview of Use............................................................................ 2 ERD Commander 2002 Setup ...................................................... 5 3.1 3.2 3.3 3.4 3.5 3.6 Requirements ................................................................................5 Setup Overview..............................................................................5 License ..........................................................................................6 Password Protection ......................................................................7 Image Location ..............................................................................9 Burning the ERD Commander 2002 CD-ROM ...............................9 4 5 6 7 8 9 Functional Overview .................................................................. 10 Logon .......................................................................................... 12 Windowing Shell......................................................................... 15 System Information .................................................................... 16 File Explorer................................................................................ 17 Volume Properties...................................................................... 19 10 Folder Properties........................................................................ 20 11 Resetting Permissions............................................................... 21 12 Mapping Network Drives............................................................ 22 13 Adding a Domain ........................................................................ 24 14 Using File Search ....................................................................... 25 15 The Command-line Environment .............................................. 27 15.1 15.2 15.3 15.4 15.5 15.6 15.7 Overview......................................................................................27 The Command Set .......................................................................28 ATTRIB ........................................................................................30 BUFFER ......................................................................................30 CALL............................................................................................30 CD/CHDIR ...................................................................................30 CLS..............................................................................................31 Page i Winternals Software LP ERD Commander 2002 15.8 COPY...........................................................................................31 15.9 DATE ...........................................................................................31 15.10 DEL/ERASE.................................................................................32 15.11 DIR 33 15.12 ECHO ..........................................................................................33 15.13 EXIT.............................................................................................34 15.14 HELP ...........................................................................................34 15.15 MAP .............................................................................................34 15.16 MKDIR/MD...................................................................................35 15.17 MOVE ..........................................................................................35 15.18 RMDIR/RD ...................................................................................35 15.19 SCREEN ......................................................................................35 15.20 SET..............................................................................................36 15.21 START .........................................................................................36 15.22 TIME ............................................................................................36 15.23 TYPE ...........................................................................................36 15.24 VERSION/VER ............................................................................37 15.25 XCOPY ........................................................................................38 15.26 CHKDSK ......................................................................................39 16 Notepad ....................................................................................... 40 17 Regedit ........................................................................................ 41 18 Using Service and Driver Manager ........................................... 43 19 Using Event Log Viewer............................................................. 45 19.1 Filtering Events ............................................................................46 20 Using TCP/IP Configuration....................................................... 47 21 Using Logical Volumes .............................................................. 49 22 Locksmith ................................................................................... 50 23 Running External Commands ................................................... 51 24 Frequently Asked Questions ..................................................... 52 25 Technical Support ...................................................................... 54 Winternals Software LP Page ii ERD Commander 2002 1 Introduction When your Windows XP, 2000, or NT system becomes unbootable, you can rely on ERD Commander 2002 to provide you full access to your dead system with a familiar desktop environment. ERD Commander 2002 supplies the tools you need to help you quickly diagnose and repair the problem that is preventing your system from booting. ERD Commander 2002 makes any Windows XP/2000/NT file system, including FAT, NTFS and CDFS, accessible through a graphical interface. ERD Commander 2002 includes a service and driver manager, Registry editor, Explorer-like file system browser, Notepad-like text editor, commandline console, Event Viewer, and a local password changer, Locksmith, that allows you to gain access to accounts out of which you've been locked. And if you need to save files to another system on the network, or to copy files from another system as part of the repair process, ERD Commander 2002 gives you full access to network file shares. With ERD Commander 2002, repairing your dead systems is fast, easy, and intuitive. Winternals Software LP Page 1 ERD Commander 2002 2 Overview of Use ERD Commander's built-in tools allow you to perform many different types of system diagnosis and repair. A few of the ways that ERD Commander 2002 helps you solve problems include: Removing or Replacing Buggy Drivers You can use ERD Commander 2002 to delete or replace the image files of drivers or services that, because of a bug or misconfiguration, prevent Windows 2000/NT from booting. Updating Out-of-Date System Files Incorrectly applying service packs or system software updates can cause system DLLs to become out of sync with each other. In many cases this can prevent Windows 2000/NT from booting successfully. ERD Commander 2002 can copy up-to-date versions of old files from floppy disks, CD-ROMs or other computers on your network. Correcting Misconfigured NTFS Security If security attributes that are too restrictive are applied to certain system files or directories on NTFS boot drives, Windows XP/2000/NT will become unbootable. Using ERD Commander 2002's file explorer or the command prompt's Access command you can reset permissions on files or directories to regain access. Updating Locked Files Once Windows XP/2000/NT is up and running many system files cannot be replaced because the system keeps them locked. ERD Commander 2002 makes it possible to update such files because it runs when Windows XP/2000/NT is off-line and the files are not open. Winternals Software LP Page 2 ERD Commander 2002 Correcting Registry Problems A significant number of Windows XP/2000/NT boot problems are the result of misconfigured Registry values. The ERD Commander 2002 Registry editor has all the capabilities and the same interface as the Windows XP/2000/NT Registry editor, making it easy for you to inspect and change Registry settings. Copying Important Files off of a Dead System ERD Commander 2002 enables you to access files on a Windows XP/2000/NT system that fails to boot. You can copy files to removable media such as floppy disks, Zip drives, or Jaz drives, or use ERD Commander 2002's network capabilities to copy them to another system on your network. Regaining Access to a System That You've Been Locked Out Of ERD Commander 2002 allows you to list the accounts for a Windows XP/2000/NT system and to change their passwords, including Administrator accounts. Viewing the Event Logs Many times the Event Logs of a system contain clues that can help you diagnose a boot problem, so ERD Commander 2002 includes an Event Log Viewer with the same interface as the Windows XP/2000 Event Log Viewer MMC-snap-in, allowing you to inspect logs for relevant records. Accessing Fault Tolerant Drives including Mirrors, Volume Sets, and Striped Sets With ERD Commander 2002 you can access the fault tolerant drives defined by a Windows XP/2000/NT system even when that system is not active. Running CHKDSK on Corrupt Drives ERD Commander 2002 will let you check the consistency of hard drives. Winternals Software LP Page 3 ERD Commander 2002 Enabling and Disabling Services and Drivers You can list and modify the start types of a system's drivers and services with ERD Commander 2002's Service and Driver Manager utility. The utility implements an interface similar to the Windows XP/2000 Services MMCsnap-in, which makes it easy to identify services and drivers and to disable those that are preventing a system from booting. Note that ERD Commander 2002 is not intended to resolve disk corruption, and that only drives that are consistent enough to be recognized by Windows 2000/NT file systems will be accessible with ERD Commander 2002. If you need to salvage files from a corrupt volume, or the partition table of a disk has become damaged, we recommend that you consider Disk Commander from Winternals Software (www.winternals.com). Winternals Software LP Page 4 ERD Commander 2002 3 ERD Commander 2002 Setup 3.1 Requirements ERD Commander 2002 requires that the target system have a bootable CDROM drive, and one of the following operating systems: Windows NT 4. Although you can use ERD Commander 2002 on systems that do not have Service Pack (SP) 4 or higher, ERD Commander 2002 updates NTFS volumes to a version that requires the NTFS driver from SP 4 or higher. ERD Commander 2002 prompts you before updating NTFS volumes on pre-SP 4 systems. Windows 2000 Windows XP Regardless of operating system, ERD Commander 2002 requires a minimum of 64MB of system memory and an x86 233Mhz or equivalent processor. Note that ERD Commander 2002 also gives you access to the drives of Windows 95, 98, and Me systems, although many utilities, such as the password changer, Registry editor, and Event Log viewer, do not function when accessing installations of those operating system versions. The ERD Commander 2002 Boot CD-ROM Wizard runs on Windows XP, 2000, NT, Me, and 9x. 3.2 Setup Overview There are two delivery methods for ERD Commander 2002: as a Boot-CD Wizard and as a bootable CD-ROM. The Boot CD-ROM Wizard is what you receive as a download executable when you download ERD Commander 2002 after an online purchase, whereas the bootable CD-ROM is the physical media on which ERD Commander 2002 is shipped. Use the Boot CD-ROM Wizard to create a bootable CD-ROM ISO image. A CD-ROM ISO image is a file that represents the raw contents of a CD-ROM that you can burn onto a writable CD-ROM with most popular CD-ROM Winternals Software LP Page 5 ERD Commander 2002 burning software. You will need several items in addition to successfully create a bootable CD-ROM from the ISO image the Boot CD-ROM Wizard creates: CD-ROM burner CD-R or CD-RW disk CD-ROM burning software that supports the formatting of CD-ROMs from CD-ROM ISO images This section guides you through the use of the wizard to create a CD-ROM ISO image using the Boot CD-ROM Wizard. 3.3 License After you start the Boot CD-ROM Wizard you wi ...