User manual XACT XVP640 - INSTRUCTION MANUAL

XVP640 iVo Internet Telephone Instruction Manual Please log on to www.getxact.com for accessory & product information. Special Features Congratulations on your purchase of the XACT Model XVP640 USB compatible soft-phone. This soft-phone is the latest in technology that can be used to send and receive calls on your computer using the included free SkypeTM Internet software. The XACT Model XVP640 provides free high quality receive and transmit audio to other SkypeTM software users as well as calls to and from regular landline telephones with a subscription service from SkypeTM . XACT is committed to providing quality products that fit your needs. We would like to receive any comments or suggestions you might have on this product. Please mail your comments to: XACT Communication, LLC 105 Madison Avenue New York, NY 10016 Visit Us on the Web: www.getxact.com This manual provides instructions for installing and operating your new XACT USB compatible soft-phone on a computer running Windows 98/ME/2000/XP. TELEPHONE FEATURES 1. Full Featured keypad for sending and receiving calls 2. Loud ring for incoming calls 3. Acoustically isolated speaker and microphone to eliminate echo 4. Full-duplex software for crystal clear transmitted and received audio 5. USB Interface PnP. No external power/sound card required 6. Large Backlit LCD display 7. Compact and portable for notebook PC use. 8. Also Compatible with most PC-based soft-phone applications Getting Started System Requirements 1. Microsoft Windows98/ME/2000/XP 2. Pentium 300MHZ or above processor/128MB RAM/16MB free hard disk capacity 3. Available USB port 4. Internet connection (ADSL, Cable Modem, Dial-UP (minimum 36.6kBps), Wireless LAN) Package Contents 1. One (1) USB soft-phone with USB cable 2. One (1) SkypeTM software installation CD 3. User's Manual Soft-phone Installation (Quick Start) 1. Plug the USB phone into an available USB port of your PC. 2. Install the SkypeTM and SkypemateTM software from the enclosed CD. 3. Download and install the latest SkypeTM software from the internet if necessary 4. Launch SkypeTM and SkypemateTM 5. You are now ready to send and receive SkypeTM calls over the internet. 2 Getting Started Connecting the Soft Phone to the PC Connect the soft-phone's cable to the USB port on your PC. The red status LED on the soft-phone should illuminate once the phone is connected. If you are connecting the soft-phone to your computer for the first time and you are using Windows XP your computer will detect the new device and install the necessary drivers. There is no need for any special drivers, as the phone supports the Windows Human Interface Device and USB Audio Device 1.0 standards. If you are installing your soft-phone with systems other than Windows XP, you will need to follow the set-up procedures that will be displayed on your computer by the New Hardware Installation Wizard. Install the Skype the CD TM and Skypemate TM software on SkypeTM and SkypemateTM is the software designed to enable your XACT soft-phone to work with SkypeTM internet calling. Insert the installation CD into your computer and the files will automatically open for download. You need to install the set-up file (Skype@phonesetup.exe) and the SkypemateTM file. Once the installation is complete, the SkypeTM software will be automatically launched when Windows restarts. 3 Getting Started Install the latest SkypeTM software Your XACT USB soft-phone performs best with SkypeTM Rev. 1.0.0.100 and later. If your SkypeTM software is older, please download the latest SkypeTM software at www.skype.com. When you launch SkypeTM phone for the first time, SkypeTM will open this pop up message window: Select the first option "Allow this program to use Skype" and click OK. SkypeTM is now ready for use with your new XACT USB soft-phone. 4 Getting Started Using the XACT Softphone Keypad Instructions Speaker Answer/Dial LCD Power LED Connection LED Up Down Number Pad Mic 5 Skype Calls Call Another SkypeTM User There are several ways to call another SkypeTM user: 1. Use the Up or Down key on your soft-phone to select a name from the Contacts List or call History log on the SkypeTM software page. Once a name is selected click on the "Call" icon on the screen or press the "OK" key on the keypad to make the call. 2. From the textbox, enter the Skype Name of another Skype user and press enter. 3. Double-click the Skype Name. 4. The "Green" LED on your soft-phone will turn "on" indicating a call is in progress. Calls To and From A Regular Telephone Incoming and out-going calls to a regular landline telephone requires a subscription from SkypeTM (see http://www.skype.com/store/) Once you have subscribed to Skype-inTM and/or Skype-outTM you can send and/or receive calls from a landline telephone. Long distance charges may apply to calls outside your local calling area. Answer a Call and Disconnecting a Call When an incoming call comes into your XACT USB soft-phone, you can answer the call by pressing the "OK" key on the handset. After your call is complete, press the "C" key to disconnect and return to the stand-by mode. 6 FAQ's Frequently Asked Questions (FAQ) Problem 1 "There is no audio coming from my computer speakers when playing music or videos." Solution 1 Once you install software for your USB soft-phone, the default audio device in your computer system will change to "USB Audio Device". To play music through your PC speakers, you must set the PC sound card as the preferred audio device. Please follow the steps below: Be sure that the preferred playback device for your sound card has been selected in the "Sounds and Multimedia" options in the PC Control Panel Problem 2 Can I use my XACT soft-phone with other PC-based soft-phone applications? Solution 2 Yes. The XACT USB soft-phone is a standard audio device which can be used with most soft-phone software applications. You should note, that the ringer for incoming calls may not be supported with other soft-phone applications. Problem 3 Why can I hear an echo of myself at times? Solution 3 Echo usually occurs when the person you are calling or who has called you is using a speaker-type phone or the PC's speakers and microphone. Echo will not be noticed when the caller is using a similar type hand-held soft-phone as your XACT soft-phone. 7 Warranty Warranty Information XACT Communication One-Year Limited Warranty This limited warranty sets forth all XACT Communication responsibilities regarding your Telephone. There are no other expressed or implied warranties from XACT Communication. Warranty Service Provided If you purchased the Telephone new from a retail vendor, XACT Communication warrants the equipment against defects in material and workmanship for a period of one (1) year from the original date of purchase. This warranty is in lieu of all other express warranties. This warranty begins when you purchase the Telephone and continues for one (1) year unless you sell or rent the unit, in which case the warranty stops. XACT Communication disclaims any implied warranty, including the warranty of merchantability and the warranty of fitness for a particular purpose, as of the date of one year from your original purchase of the Telephone XACT Communication assumes no responsibility for any special, incidental, or consequential damages. This warranty gives you specific legal rights and you may have other rights which vary from state to state. Some states do not allow the exclusion or limitations of special, incidental, or consequential damages or limitations on how long a warranty lasts, so the above exclusion or limitation may not apply to you. 8 Warranty Warranty Service Not Provided This warranty does not cover damage resulting from accident, misuse, abuse, improper installation or operation, lack of reasonable care, unauthorized modification, or the affixing of any attachment not provided by XACT Communication with the equipment, and/or loss of parts. This warranty is voided in the event any unauthorized person opens, alters, or repairs the telephone. All XACT Communication equipment being returned for repair must be suitably packaged. Telephone companies use different types of equipment and offer various types of services to customers. XACT Communication does not warrant that this equipment is compatible with the type of equipment of any particular telephone company or the services provided by it. What To Do for Warranty Service During the first thirty (30) days, a defective product is eligible for over-thecounter exchange at the retailer from whom it was purchased. After thirty (30) days, the defective product should be returned to the authorized service center. Please allow a minimum of 2-3 weeks for the return of your telephone product. The shipping address of the authorized service center is: XACT Communication Consumer Center C/O Shippers Warehouse 7137 Southlake Parkway Morrow, GA 30260 9 Warranty Your telephone product will be repaired or replaced if examination by the service center determines the telephone product is defective. Telephone products received damaged as a result of shipping will require you to file a claim with the carrier prior to repair. A telephone product received with missing parts or with damage due to abuse, inadequate packing or some other noncompliance with this limited warranty will be returned to you C.O.D., freight collect. NOTE: A telephone product received which was not made by XACT Communication or which is not defective as determined by our test procedures will not be repaired and will be returned to you C.O.D., freight collect. To Obtain Warranty Service · Provide proof of the date of purchase within the package. · Prepay all shipping costs to the authorized service center. · Include a return shipping address within the package. Please retain your sales receipt, the carton, the packing materials, and the printed material. The original carton is the best shipping container for the Telephone Equipment should you have to return it. For your reference: Model Number Date of Purchase Name of Dealer Customer Service Telephone Number: 1-866-466-XACT (9228) OUTSIDE THE U.S.A. AND CANADA CALL: 1-212-481-7950 Visit Us on the Web: www.getxact.com 10 Make certain you receive the best performance from your telephone. Read this manual first! www.getxact.com