CopyCentre C20 WorkCentre M20/M20i User Guide 604E07110 Prepared by: The Document Company Xerox GKLS European Operations Bessemer Road Welwyn Garden City Hertfordshire AL7 1HE ENGLAND ©2004 by Xerox Corporation. All rights reserved. Copyright protection claimed includes all forms and matters of copyrighted material and information now allowed by statutory or judicial law or hereinafter granted, including without limitations, material generated from the software programs which are displayed on the screen, such as icons, screen displays, looks etc. Xerox®, The Document Company®, the digital X® and all Xerox products mentioned in this publication are trademarks of Xerox Corporation. Product names and trademarks of other companies are hereby acknowledged. Changes, technical inaccuracies and typographical errors will be corrected in subsequent editions. Table of Contents 1 Welcome .................................................................................1-1 Introduction................................................................................................ 1-2 About This Guide....................................................................................... 1-3 Related Information Sources.................................................................... 1-4 Customer Support ..................................................................................... 1-5 Safety .......................................................................................................... 1-6 Regulatory Information ............................................................................. 1-9 Regulations - Europe............................................................................... 1-14 Regulations - USA ................................................................................... 1-15 Regulations - Canada .............................................................................. 1-17 Environmental Compliance .................................................................... 1-18 2 Getting Started .......................................................................2-1 Unpacking .................................................................................................. 2-2 Machine Overview ..................................................................................... 2-4 Installing Drum and Toner Cartridges ................................................... 2-10 Making Connections................................................................................ 2-12 Powering On the Machine....................................................................... 2-14 Loading Paper.......................................................................................... 2-15 Help List.................................................................................................... 2-18 Machine Setup ......................................................................................... 2-19 Installing Software................................................................................... 2-23 3 Copy ........................................................................................3-1 Copying Procedure.................................................................................... 3-2 Basic Copy Features ................................................................................. 3-6 Special Copy Features ............................................................................ 3-10 Using Interrupt ......................................................................................... 3-14 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page i Compatible Features ............................................................................... 3-17 4 Paper and Other Media..........................................................4-1 Loading Paper............................................................................................ 4-2 Setting the Paper Size ............................................................................... 4-8 Media Specifications ................................................................................. 4-9 5 E-mail ......................................................................................5-1 Sending an E-mail...................................................................................... 5-2 Basic E-mail Features ............................................................................... 5-7 Special E-mail Features ............................................................................ 5-9 Using the Global Address Book............................................................. 5-13 6 Fax...........................................................................................6-1 Faxing Procedure ...................................................................................... 6-2 Dialing Methods ......................................................................................... 6-6 Basic Fax Features .................................................................................... 6-8 Special Fax Features ............................................................................... 6-10 Mailbox ..................................................................................................... 6-14 Fax Setup Options ................................................................................... 6-19 7 Print.........................................................................................7-1 Printing a Document.................................................................................. 7-2 Printer Settings .......................................................................................... 7-3 PCL Driver .................................................................................................. 7-5 PostScript Driver ..................................................................................... 7-12 8 Scan ........................................................................................8-1 TWAIN Scanner Program .......................................................................... 8-2 Scanning Procedure.................................................................................. 8-3 9 Machine Administration ........................................................9-1 Machine Setup ........................................................................................... 9-2 Reports ....................................................................................................... 9-6 ControlCentre............................................................................................. 9-8 Department Codes................................................................................... 9-15 Passcode Protection ............................................................................... 9-22 Page ii Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Clear Memory ........................................................................................... 9-24 Maintenance Tools .................................................................................. 9-25 Enabling or Disabling Auxiliary Access ................................................ 9-31 10 Maintenance .........................................................................10-1 Cleaning.................................................................................................... 10-2 Ordering Supplies.................................................................................... 10-4 Customer Replaceable Units .................................................................. 10-5 11 Troubleshooting ..................................................................11-1 General ..................................................................................................... 11-2 Fault Clearance ........................................................................................ 11-3 Customer Support ................................................................................. 11-10 LCD Error Messages ............................................................................. 11-11 Problem and Solutions Charts ............................................................. 11-14 12 Specifications ......................................................................12-1 Introduction.............................................................................................. 12-2 Printer Specifications.............................................................................. 12-3 Fax Specifications ................................................................................... 12-4 Scanner and Copier Specifications ....................................................... 12-5 General Specifications ............................................................................ 12-6 Media Specifications ............................................................................... 12-7 13 Index .......................................................................................1-1 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page iii Page iv Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide 1 Welcome Thank you for choosing the Xerox CopyCentre C20, WorkCentre M20 or WorkCentre M20i. These products have been designed for ease of use, but to use your machine to its fullest potential take some time to read the User Guide. Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2 About This Guide. . . . . . . . . . . . . . . . . . . . . . . . . . 1-3 Related Information Sources . . . . . . . . . . . . . . . . . 1-4 Customer Support . . . . . . . . . . . . . . . . . . . . . . . . . 1-5 Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6 Regulatory Information . . . . . . . . . . . . . . . . . . . . . 1-9 Regulations - Europe. . . . . . . . . . . . . . . . . . . . . . 1-14 Regulations - USA . . . . . . . . . . . . . . . . . . . . . . . . 1-15 Regulations - Canada . . . . . . . . . . . . . . . . . . . . . 1-17 Environmental Compliance . . . . . . . . . . . . . . . . . 1-18 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 1-1 Welcome Introduction The Xerox CopyCentre C20, WorkCentre M20 or WorkCentre M20i are a family of digital devices capable of being used for copying, printing, faxing, scanning and e-mail. The features and functions available on your machine depend on the model purchased: Xerox CopyCentre C20 This model is a digital copier and copies at 21 pages per minute. It comes with a Document Feeder, Paper Tray and Bypass Tray as standard and also provides 2 Sided copying. An additional Paper Tray, Foreign Interface, Cabinet and Stand are available as options. Xerox WorkCentre M20 This model provides digital copying, direct printing and direct scanning. It copies and prints at 21 pages per minute. A Document Feeder, Paper Tray and Bypass Tray are also provided and 2 Sided copying and printing is supported. An additional Paper Tray, a Foreign Interface, a Cabinet and Stand and Network Printing are available as options. Xerox WorkCentre M20i This model has digital copying, direct scanning, and faxing capabilities. It also provides networked printing and e-mail. A Document Feeder and a single Paper Tray are supplied as standard, and 2 Sided capability is also supported. An additional Paper Tray, a Foreign Interface, and a Cabinet and Stand are available as options. Documentation and software is provided to support the networked capability and an additional 32MB memory is supplied with the e-mail function. For instructions on unpacking and setting up the machine ready for use the Quick Install Sheets, or refer to "Getting Started" on page 2-1. Page 1-2 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Throughout this User Guide some terms are used interchangeably: Paper is synonymous with media. Document is synonymous with original. Xerox CopyCentre C20, WorkCentre M20 or WorkCentre M20i is synonymous with the machine. The following table offers further information about the conventions used within this Guide. CONVENTION Italic Typeface DESCRIPTION EXAMPLE Used to emphasise a word or phrase. Xerox CopyCentre C20, WorkCentre M20 or WorkCentre M20i. In addition, references to other publications are displayed in Italic typeface. Used to emphasise the selection of a feature mode or key. Located in the margins and used to provide additional or useful information about a function or feature. Provides more in-depth specification information relating to the machine. Select the paper supply source required by pressing [Paper Supply]. For instructions on loading media, refer to "Loading Paper" on page 4-2. Bracket Text Typeface Notes Specification Not ...