User manual ZANUSSI FLA1001W

WASHING MACHINE FLA 1001 W FLA 1101 W FLA 1201 W AQUACYCLE 1000 FAST COLOUREDS NON FAST COLOUREDS WHITES + PREWASH WHITES HAND RINSES LONG SPIN FLA 1001W C D A B F G MIXED FABRICS WOOL CARE DELICATES WORN ONCE FRESHEN UP SHORT SPIN DRAIN H L M J N K P ON-OFF SPIN REDUCTION RINSE HOLD HALF LOAD 132998431 INSTRUCTION BOOKLET GB Important Safety Information It is most important that this instruction book should be retained with the appliance for future reference. Should the appliance be sold or transferred to another owner, or should you move house and leave the appliance, always ensure that the book is supplied with the appliance in order that the new owner can get to know the functioning of the appliance and the relevant warnings. These warnings have been provided in the interest of safety. You MUST read them carefully before installing or using the appliance. Installation G Use G G G G G G G This appliance is heavy. Care should be taken when moving it. It is dangerous to alter the specifications or attempt to modify this product in any way. All packing and transit bolts must be removed before use. Serious damage can occur to the product and to property if this is not adhered to. See relevant section in instructions. Any plumbing work required to install this appliance should be carried out by a qualified plumber or competent person. Any electrical work required to install this appliance should be carried out by a qualified electrician or competent person. Care must be taken to ensure that the appliance does not stand on the electrical supply cable. If the machine is situated on a carpeted floor, please adjust the feet in order to allow air to circulate freely. G G G G Child Safety G G G G G This appliance is designed to be operated by adults. Children should not be allowed to tamper with the controls or play with the product. Pets and children have been known to climb into washing machines. Please check your drum before use. The glass door becomes very hot during the washing cycle. Keep children away from the vicinity of the appliance whilst it is in operation. Keep all packaging well away from children. Keep all detergents in a safe place out of children's reach. G G G G G Always unplug the appliance and turn off the water supply after use. Do not overload the appliance. See relevant section in the instruction book. Only wash fabrics which are designed to be machine washed. If in doubt, consult the care label on the clothes. Before washing, ensure that all pockets are empty and buttons and zips are fastened. Avoid washing frayed or torn articles and treat stains such as paint, ink, rust, and grass before washing. Underwired bras must NOT be machine washed. Any objects such as coins, safety pins, nails, screws, stones or any other hard, sharp material can cause extensive damage and must not be placed into the machine. Garments which have been in contact with volatile petroleum products should not be machine washed. If volatile cleaning fluids are used, care should be taken to ensure that the fluid is removed from the garment before placing in the machine. Wash small items such as socks, laces, washable belts etc in a washing bag or pillow case as it is possible for such items to slip down between the tub and the inner drum. Only use the advised quantities of fabric softener. Damage to the fabric can ensue if you over-fill. Refer to the manufacturer's recommendations of quantities. As some duvets and eiderdowns should be washed in large commercial machines because of their bulk, please check with the manufacturer of the item before washing in a domestic machine. Leave the porthole door slightly ajar between washes to preserve the door seal. Under no circumstances should you attempt to repair the machine yourself. Repairs carried out by inexperienced persons may cause injury or serious malfunctioning. Contact your local Zanussi Service Force Centre. Always insist on genuine Zanussi spare parts. 2 Contents For the User Important Safety Information Your New Washing Machine Description of the Appliance Detergent dispenser drawer 2 4 5 5 6 7-10 7 7 7 7 7 7 8 8 9 9 9 9 9 9 9 10 11-12 12 12 13 14-15 16-17 16 16 16 16 16 16 16 17 18-19 19 20 21-22 For the Installer Installation Instructions Technical Specifications Unpacking Positioning Water inlet Water drainage Levelling Special conditions In the interest of the environment Electrical connection 23 23 24 24 24 25 26 26 26 27 The Control Panel Operating sequence Washing 5 kg of white cotton at 95°C Load the laundry Measure out the detergent Measure out the fabric softener Select the required option Select the required programme Start the machine At the end of the programme Washing 2 kg of mixed fabrics at 50°C Load the laundry Measure out the detergent Measure out the fabric softener Select the required option Select the required programme Start the machine At the end of the programme Washing Hints Which detergent?.... And in which form? Wash Care Symbols Washing Programmes Maintenance and Cleaning Descaling After each wash Maintenance Wash External cleaning Cleaning the dispenser drawer Cleaning the drawer recess Cleaning the filter The dangers of freezing Something Not Working Service and Spare Parts Guarantee Conditions Zanussi Service Force Guide to use the Instruction Book The following symbols will be found in the text to guide you throughout the instructions: Safety instructions Hints and tips Environmental information 3 Your New Washing Machine Your new washing machine meets all modern requirements for effective treatment of laundry with low water, energy and detergent consumption. G G Automatic cooling of the wash water to 60°C before draining, with the 95°C programme. This reduces thermal shock to fabrics, helping to prevent creasing. The special wool programme with its new delicate wash system treats your woollens with extreme care. In the interest of the environment G G Ecological hints To save water and energy and help protect the environment, we recommend that you follow these hints: G Adjust the quantity of detergent according to the hardness of your water supply, the amount of laundry and the degree of soiling. G A programme without prewash is sufficient for normally soiled laundry. G The machine works more economically if it is fully loaded. G With adequate pre-treatment, stains and limited soiling can be removed; the laundry can then be washed at a lower temperature, so saving energy. G G Materials marked with the symbol are recyclable. Check with your local Council or Environmental Health Office to see if there are facilities in your area for re-cycling this appliance. When the appliance is to be scrapped, cut off the power supply cable and make the door lock device unusable to prevent young children from being trapped inside. Help to keep your country tidy - use authorised disposal sites for your old appliance. How do we help to protect the environment? We use recycled paper! Important Your machine is fitted with a balance control device, which ensures the machine is stable during the spin. If the wash load appears not to have been spun sufficiently at the end of the wash cycle, because it is not evenly distributed in the drum, the balance control device may have operated. It will therefore be necessary to redistribute the wash load manually and select a spin programme. For more detailed information see the section headed "Something Not Working". 4 Description of the Appliance 1 Detergent dispenser drawer 2 Programme guide 3 "Mains-on" light 4 ON/OFF button 5 "Option" buttons 6 Programme selector dial 7 Door opening handle 8 Filter 9 Adjustable feet 1 35 6 AQUACYCLE 1000 FAST COLOUREDS NON FAST COLOUREDS WHITES + PREWASH WHITES HAND RINSES LONG SPIN FLA 1001W C D A B F G MIXED FABRICS WOOL CARE DELICATES WORN ONCE FRESHEN UP SHORT SPIN DRAIN H L M J N K P ON-OFF SPIN REDUCTION RINSE HOLD HALF LOAD 24 7 8 9 Detergent dispenser drawer Prewash Main wash Fabric softener C0069 5 The Control Panel AQUACYCLE 1000 FAST COLOUREDS NON FAST COLOUREDS WHITES + PREWASH WHITES HAND RINSES LONG SPIN FLA 1001W C D A B F G MIXED FABRICS WOOL CARE DELICATES WORN ONCE FRESHEN UP SHORT SPIN DRAIN H L M J N K P ON-OFF SPIN REDUCTION RINSE HOLD HALF LOAD ZANUSSIQUALITY 1 23 4 5 6 7 1 Programme guide 2 On/Off button By depressing this button the machine starts operating. When depressed again, the machine stops. 5 Rinse Hold button Press this button to make the machine stop with water in the drum after the cotton, synthetic or delicate wash cycles. This prevents any creasing which may occur if the clothes are left damp in the drum. When it is convenient for you to empty the machine, simply press this button again so that the machine can proceed to drain and spin, or turn the dial to the drain programme "P". If this button is not activated, the washing programmes will end with a spin. 3 Mains-on light This light illuminates when the machine starts working and goes out when the ON/OFF button is released. 4 Spin Reduction button By depressing this button the spin speed is reduced as follows: G cottons and linens: from 1000 rpm to 650 rpm for model FLA 1001 W and from 1100 or 1200 rpm according to the model to 650 rpm (FLA 1101 W FLA 1201 W). G synthetics and delicates: from 650 rpm to 450 rpm. G wool: from 850 rpm to 650 rpm. 6 HALF LOAD button Select this button to reduce water consumption on the rinse cycle when washing a smaller load of cottons or linens (maximum load size = 2.5 kg). 7 Programme selector dial Turn the dial clockwise to select the required wash programme. Before setting the dial to any position the machine must be switched off by depressing the ON/OFF button again. 6 Operating Sequence Before the first wash, we recommend that you run a cotton cycle at 60°C, without any laundry in the machine, to remove any manufacturing residue from the drum and tub. Pour 1/2 a measure of detergent into the dispenser drawer and start the machine. WASHING 5 KG OF WHITE COTTON AT 95°C Suppose you have 5 kg of normally soiled laundry to wash. It is white cotton and is suitable for high temperature washing. 3. Measure out the fabric softener If required, pour fabric softener into the compartment marked (the amount used must not exceed the "MAX" mark in the drawer). Close the drawer gently. 1. Load the laundry Open the door by pulling the door handle outwards. Place the laundry in the drum, one item at a time, shaking them out as much as possible. Close the door. C0071 4. Select the required option Depress RINSE HOLD or SPIN REDUCTION button, if required. SPIN REDUCTION RINSE HOLD HALF LOAD P0004 2. Measure out the detergent Pull out the dispenser drawer until it stops. Measure out the amount of detergent required and pour it into the main wash compartment . If you wish to carry out the prewash, pour detergent into the compartment marked . 5. Select the required programme Turn the programme selector dial clockwise to the programme B or A (if you wish to perform a prewash). B P1006S C0070 7 6. Start the machine Before starting up the machine check that: G the appliance is plugged in G the water supply taps are turned on G the drain hose is correctly and securely positioned G the door and the detergent dispenser drawer are closed. Depress the ON/OFF button: the mains-on light will illuminate and the machine starts operating. ON OFF T0001S 7. At the end of the programme The machine stops automatically. If you have depressed the RINSE HOLD button, the machine will stop with the water left in the tub, to prevent the fabric from creasing. To drain the water and spin, release the same button. To drain only, select programme "P". The door is controlled by a safety device which releases 2 minutes after the end of the programme. Switch the machine off by depressing the ON/OFF button again. The mains-on light goes out. When the programme has finished you are advised to unplug the appliance and turn off the water taps. 8 WASHING 2 KG OF MIXED FABRICS AT 50°C Suppose you have 2 kg of Mixed fabrics to wash. They are rather delicate fabrics and should not be washed at a high temperature. 4. Select the required option Depress the RINSE HOLD or SPIN REDUCTION button if required. 1. Load the laundry Open the door by pulling the door handle outwards. Place the laundry in the drum, one item at a time, shaking them out as much as possible. Close the door. SPIN REDUCTION RINSE HOLD HALF LOAD 5. Select the required programme Turn the programme selector dial clockwise to the programme H. P0004 H 2. Measure out the detergent Pull out the dispenser drawer until it stops. Measure out the amount of detergent required and pour it into the main wash compartment . M0017S 6. Start the machine Before starting up the machine check that: G the appliance is plugged in G the water supply taps are turned on G the drain hose is correctly and securely positioned G the door and the detergent dispenser drawer are closed. Depress the ON/OFF button: the mains-on light will illuminate and the machine starts operating. ON OFF C0070 3. Measure out the fabric softener If required, pour fabric softener into the compartment marked (the amount used must not exceed the "MAX" mark in the drawer). Close the drawer gently. T0001S C0071 9 7. At the end of the programme The machine stops automatically. If you have depressed the RINSE HOLD button, the machine will stop with the water left in the tub, to prevent the fabric from creasing. To drain the water and spin, release the same button. To drain only, select programme "P". The door is controlled by a safety device which releases 2 minutes after the end of the programme. Switch the machine off by depressing the ON/OFF button again. The mains-on light goes out. When the programme has finished you are advised to unplug the appliance and turn off the water taps. 10 Washing Hints Do NOT overload the machine. Weigh the laundry the first few times you use the appliance. The average weights of the most common items are listed below as a guide: 1000g = 1 kg Sheet Pillow case Tablecloth Serviette Tea towel Linen hand towel Towelling hand towel Towelling bath towel Bath robe Man's shirt Apron 700-1000 g 100-200 g 400-500 g 50-100 g 70-120 g 100-150 g 150-250 g 700-1000 g 1000-1500 g 200-300 g 150-200 g G G G G G G For wool, use gentle detergent only in small quantities. Bleach is very corrosive; it should be used with care and kept out of reach of children. Some stains such as fruit, wine, grass, rust etc. are difficult to remove and should be treated before washing with specific products, which can be found in most household shops. In some cases it may help to soak the stain before washing with a special presoak product or biological detergent. Only wool marked "Pure New Wool - washable, preshrunk" can be washed in the machine using the wool programme; other types of wool should be washed by hand or dry cleaned. If you have used the machine to wash, rinse or spin only non-colour fast garments, there may be dye left in the sump. To ensure any subsequent wash is not contaminated with the dye, select and carry out a rinse and spin programme, without any garments, to ensure that any dye is removed from the sump. Once you have finished using the machine, you are advised to unplug it and turn off the water taps. G G G G G G G G G G G G Load the laundry loosely alternating large items with small ones. Sort the laundry according to the type of fabric, colour-fastness and how dirty it is. Avoid washing unhemmed or torn items as they may unravel. Before washing, empty all pockets of small objects which may have been left inside (coins, keys, screws etc). as these could damage the drain pump. When washing curtains, remove the hooks. Close poppers and zips and fasten loose buttons. It is essential to wash new coloured items separately when washing for the first time. When washing fabrics requiring different wash temperatures together, always select the lowest temperature. White items should not be washed with coloured items. Very small items (handkerchiefs, ribbons, socks etc) should be washed in a washing bag or a pillow case. Use a good quality detergent suitable for automatic washing machines. Use the correct quantities of detergent. 11 Which detergent?.... To ensure you obtain the best wash results from your appliance, it is important to use the right detergent in your everyday wash, and only detergents recommended for use in automatic machines. To maintain the appearance of your clothes and household textiles and to make them last longer you should use different types of detergent for different washes, whether for whites, colours or delicates. And in which form? Not only are there different types of detergent, but they are also available in different forms. Whether you chose a powder or liquid in traditional or compact form is your own personal choice. TRADITIONAL POWDERS Pour the powder directly into the dispenser drawer. Do not sprinkle powder onto clothes in the machine drum. WHITES We recommend the Ariel product range which is biological and designed to provide excellent cleaning and stain removal even at low temperatures. TRADITIONAL LIQUIDS Liquid can be placed in the main wash compartment of the detergent drawer marked with the symbol , start the machine immediately upon placing the detergent in the dispenser drawer. Alternatively the detergent is measured into the specially designed dosing device* which should be placed on top of the laundry, and at the back of the machine drum. NON BIOLOGICAL If you prefer to use a non biological detergent, which does not contain enzymes we recommend Fairy. Fairy provides good cleaning and stain removal. COMPACT POWDERS AND LIQUIDS Compact detergents (or concentrates as they are also known) are available in liquid or powder form, and generally require a smaller dosage. Follow the manufacturer's instructions to ensure the most economical usage. Pour the detergent directly into the dispenser drawer, or alternatively measure the detergent into the specially designed dosing device* which should be placed on top of the laundry, and at the back of the machine drum. * If you use a dosing device in a washer dryer, please ensure the dosing device/ball is removed before carrying out a drying programme. COLOUREDS For coloured items you should use a detergent which is designed to clean while maintaining the original colour. Ariel Color does not contain bleach and therefore helps to preserve colours. DELICATE ITEMS When washing delicates such as woollens, you should use a product which is specially designed to care for fine fabrics. Dreft Automatic is suitable for woollens and other delicates. FABRIC CONDITIONERS These are ideal for improving `softness', and also reduce static cling on synthetics and make ironing easier. They are available in two types: For example Lenor liquid fabric softener, for use in the washing machine/washer dryer. The liquid fabric softener should be poured into the compartment marked with the symbol . Follow the manufacturer's dosage instructions and never exceed the MAX level. Bounce conditioning sheets for use in a tumble dryer. We recommend the conditioning sheets are pinned (using a safety pin) to an article of laundry and placed in the tumble dryer. 12 LAUNDRY BLEACH For additional stain removal you may wish to use a product such as Ace Gentle Bleach which is used in addition to your chosen detergent. Ace is suitable for all washable fabrics including silks, woollens and coloureds. Wash Care Symbols Wash care labels inside garments recommend how to launder your clothes with the best results. The care labelling code is in line with care labelling used in the rest of Europe. The symbols used make it easy to select the correct programme on your washing machine. WASHING SYMBOL 95 60 WASH ACTION Normal (Maximum) Normal (Maximum) FABRIC White Cotton or Linen without Special Finishes Cotton, Linen or Viscose without Special Finishes Colourfast at 60°C. Nylon, Polyester/Cotton, Viscose with Special Finishes, Cotton/Acrylic Mix. Cotton, Linen or Viscose Colourfast at 40°C but not 60°C. Acrylics, Acetate, Triacetate, Wool mixes, Polyester/wool blends. Wool, wool mixtures, Silks Do not machine wash 50 Reduced (Medium) Normal (Maximum) Reduced (Medium) Much Reduced (Minimum) Hand wash only 40 40 40 BLEACHING Chlorine bleach may be used IRONING Hot iron Warm iron Cool iron DRY CLEANING May be dry cleaned. Other letters and/or a bar beneath the circle will indicate the required process to the dry cleaner. TUMBLE DRYING with high heat setting with low heat setting May be tumble dried Cotton, Linen, Viscose Polyester mixtures, Wool Acrylic, Nylon, Polyester X A cross through any symbol means «DO NOT» fabric conditioner to avoid the conditioner entering the machine prematurely. When using liquid detergent and a prewash programme, place the detergent into the correct compartment in the dispenser drawer, after the prewash has finished. 13 Important Notes For best results, always use the dispenser drawer for dispensing detergents and liquid additives. Once the dispenser has been filled, close it by pushing it in gently. This is particularly important if you are using Washing Programmes Programmes for cotton and linen Wash programme/ Washing symbol WHITES + PREWASH Degree of soil and type of laundry Programme dial position Description Prewash at 40 °C Wash at 95°C 3 rinses Long spin Possible options Max. Progr. time load mins. RINSE HOLD 5 kg HALF LOAD SPIN RED. RINSE HOLD 5 kg HALF LOAD SPIN RED. RINSE HOLD HALF 5 kg LOAD SPIN RED. RINSE HOLD HALF 5 kg LOAD SPIN RED. RINSE HOLD 5 kg SPIN RED. SPIN RED. 5 kg For heavy soiled cotton items. A 155 WHITES White cotton, for example normally soiled work garments, sheets, household linen, underwear, towels. B Wash at 95 °C 3 rinses Long spin 130 Fast coloured cotton or FAST COLOUREDS linen fabrics, shirts, underwear, towels. Non fast coloured NON- FAST cotton or linen fabrics, COLOUREDS shirts, blouses, underwear. HAND RINSES Separate rinse cycle for hand washed cotton and linen items Separate spin for cotton and linen items C(*) Wash at 60 °C 3 rinses Long spin 115 D F G Wash at 40 °C 3 rinses Long spin 105 4 rinses Long spin 95 LONG SPIN Long spin 12 (*) This programme at 60°C with cold water filling and a wash load of 4.5 kg is the reference programme for the Energy label according to EEC Directive 92/75. Water filling: 30°-40° programmes: cold water filling 50°-60°-95° programme: hot and cold filling The programme times are intended as a guide only. The actual time will vary depending on incoming water temperature and pressure. Important! G Some programmes when selected may start with a short drain. This is quite normal and not a fault with the appliance. When a programme is selected, the selector dial will advance to the water filling position. E.g. Programme B is selected, there is a short drain. The appliance takes in water and the selector will appear to move to the C position. The appliance will have memorised the programme selected, in this case B, and will run the correct programme even though the selector dial appears to be at position C. G We recommend that you do not switch the appliance off and on during its operation. This would modify the memorised programme in progress with unsatisfactory washing results. 14 Washing Programmes Programmes for synthetics, mixed fabrics, delicates and wool Wash programme/ Washing symbol Degree of soil and type of laundry Synthetic or mixed fabrics, underwear, coloured garments, non-shrink shirts, blouses. Lightly soiled synthetic or mixed fabrics Programme dial position Description Possible options RINSE HOLD SPIN RED. RINSE HOLD SPIN RED. SPIN RED. Max. load Progr. time mins. Wash at 50 °C 3 rinses Short spin MIXED FABRICS H 2 kg 60 WORN ONCE J Wash at 30 °C 3 rinses Short spin Draining of water and short spin 2 kg 35 SHORT SPIN Separate spin for hand washed delicate items K 2 kg 5 Specially tested programme for wool WOOL CARE garments bearing the "Pure new wool, nonshrink, machine washable" label. DELICATES Delicate fabrics, for example curtains L Wash at 40 °C 3 rinses Short spin RINSE HOLD SPIN RED. RINSE HOLD SPIN RED. RINSE HOLD SPIN RED. 1 kg 50 M Wash at 40 °C 3 rinses Short spin 1 rinse, with fabric softener, if required Short spin 2 kg 50 FRESHEN UP This programme can be used for softening hand washed garments. For emptying out the last rinse water in programmes with the Rinse Hold option. N 2 kg 9 DRAIN P Draining of water - 1 Important! G Some programmes when selected may start with a short drain. This is quite normal and not a fault with the appliance. When a programme is selected, the selector dial will advance to the water filling position. G We recommend that you do not switch the appliance off and on during its operation. This would modify the memorised programme in progress with unsatisfactory washing results. 15 Maintenance and Cleaning Before any maintenance or cleaning is carried out you must DISCONNECT the appliance from the electricity supply. Descaling The water we use normally contains lime. It is a good idea to periodically use a water softening powder in the machine. Do this separately from any laundry washing, and according to the softening powder manufacturer's instructions. This will help to prevent the formation of lime deposits. C0072 C0073 Cleaning the drawer recess Having removed the drawer, use a small brush to clean the recess, ensuring that all washing powder residue is removed from the upper and lower part of the recess. Replace the drawer and run the rinse programme without any clothes in the drum. After each wash Leave the door open for a while. This helps to prevent mould and stagnant smells forming inside the appliance. Keeping the door open after a wash will also help to preserve the door seal. Maintenance Wash With the use of low temperature washes it is possible to get a build up of residues inside the drum. We recommend that a maintenance wash be performed on a regular basis. To run a maintenance wash: G The drum should be empty of laundry. G Select the hottest cotton wash programme. G Use a normal measure of detergent, must be a powder (such as Ariel Futur). P0038 Cleaning the filter The water drain filter A clean filter is important for the correct operating of the machine, and should therefore be cleaned after every washing programme. Open the filter door and place a container underneath to catch any spillage. If the filter is blocked and the machine is unable to drain you will need to drain the water manually from the machine at this stage. To do this, unhook the drain hose from the standpipe or sink and hold the end of the hose over a bowl on the floor. The water should drain by gravity into the bowl. When the bowl is full, hook the hose back up and empty the bowl. Repeat the procedure until water stops flowing out. External cleaning Clean the exterior cabinet of the appliance with soap and water only, and then dry thoroughly. Cleaning the dispenser drawer The washing powder and additive dispenser drawer should be cleaned regularly. Remove the drawer by pressing the catch downwards and by pulling it out. Flush it out under a tap, to remove any traces of accumulated powder. To aid cleaning, the top part of the additive compartment should be removed. P0011 P0132 16 Unscrew and remove the filter. Clean carefully under a fast running tap. The dangers of freezing If the machine is exposed to temperatures below 0°C, certain precautions should be taken. G Turn off the water taps. G Unscrew the inlet hoses. G Unhook the drain hose from the rear support and position the end of this hose and that of the inlet hoses in a bowl. Run the draining programme. G Disconnect the appliance. G Screw the inlet hoses and reposition the drain hose. G When you intend to start the machine up again, make sure that the room temperature is above 0°C. P0133 P0040 Warning When the appliance is in use and depending on the programme selected there can be hot water in the filter. Never remove the filter during a wash cycle, always wait until the appliance has finished the cycle, and is empty. When replacing the filter, ensure it is securely retightened so as to stop leaks and young children being able to remove it. The water inlet filters If your water is very hard or contains traces of lime deposit, the water inlet filters may become clogged. It is therefore a good idea to clean them from time to time. Turn off the water taps. Unscrew the water inlet hoses. Clean the filters using a hard bristle brush. Tighten up the inlet hoses. P1090 17 Something Not Working Certain problems are due to lack of simple maintenance or oversights, which can be solved easily without calling out an engineer. Before contacting your local Zanussi Service Force Centre, please carry out the checks listed below. IMPORTANT: if you call out an engineer to a fault listed below, or to repair a fault caused by incorrect use or installation, a charge will be made even if the appliance is under guarantee. Symptom The machine does not start Possible causes G G G G G G The door has not been closed. The plug is not properly inserted in the power socket. There is no supply at the socket The main fuse or the fuse in the plug has blown. The selector dial is not correctly positioned. The ON/OFF button has not been depressed. Ensure the water taps are open. The filters in the inlet hoses are blocked. The inlet hoses may be squashed or kinked. The door has not been closed. The end of the drain hose is too low. The end of the drain hose is submerged in water. There is no vent in the end of the drain hose. The drain hose may be squashed or kinked. The RINSE HOLD option has been selected. The drain filter may be blocked. The drain hose extension, if fitted, is not correct. Follow the instructions for connecting to the waste. The drainage system pipes are blocked. The wash load is unbalanced: redistribute the clothes inside the drum to allow the machine to spin. Too much detergent or unsuitable detergent has been used (creates too much foam). Check whether there are any leaks from one of the inlet hose(s) fittings. It is not always easy to see this as the water runs down the hose; check to see if it is damp. The drain hose may be damaged or not securely positioned. The detergent dispenser drawer or recess is clogged. The drainage system pipes are blocked. Too little detergent or unsuitable detergent has been used. An insufficient amount of detergent leaves the laundry looking grey and causes lime scale to form. Stubborn stains have not been treated prior to washing The correct wash programme has not been selected. Too much laundry has been placed in the drum. The internal packing has not been removed. The machine is in contact with the wall or furniture. The machine is not stable and level (check diagonally). The washing load is badly distributed in the drum. Maybe there is very little laundry in the drum. 18 The machine does not fill G G G G The machine fills then empties immediately The machine does not empty and/or does not spin G G G G G G G G G There is water on the floor G G G G G Unsatisfactory washing results G G G G The machine vibrates when spinning G G G G G Symptom The door will not open Possible causes G G G The programme is still running. The door lock has not yet released. Water in the tub: the door cannot be opened if water is present in the tub. The electronic unbalance detection device has cut in because the laundry is not evenly distributed in the drum. The laundry is redistributed by reverse rotation of the drum. This may happen several times before the unbalance disappears and normal spinning can resume. If, after 10 minutes, the laundry is still not evenly distributed in the drum, the machine will not spin. In this case, redistribute the load manually and reselect the spin programme. The machine is fitted with a type of motor which makes an unusual noise compared with other traditional motors. This new motor ensures a softer start and more even distribution of the laundry in the drum when spinning, as well as increased stability of the machine. Machines based on modern technology operate very economically using very little water without affecting performance. Spinning starts late or the machine does not spin G The machine makes an unusual noise G No water is visible in the drum G Service & Spare Parts In the event of your appliance requiring service, or if you wish to purchase spare parts, please contact your local Zanussi Service Force Centre by telephoning: Customer Care For general enquiries concerning your Zanussi appliance or for further information on Zanussi products, please contact our Customer Care Department by letter or telephone as follows: Customer Care Department Zanussi 55-77 High Street Slough Berkshire SL1 1DZ Tel 08705 727727* or visit our website at www.zanussi.co.uk * calls to this number may be recorded for training purposes. 0870 5 929929 Your telephone call will be automatically routed to the Service Force Centre covering your post code area. The addresses are listed on the following pages. Before calling out an engineer, please ensure you have read the details under the heading "Something Not Working". When you contact the Service Force Centre you will need to give the following details: 1. Your name, address and post code 2. Your telephone number 3. Clear and concise details of fault 4. The model and serial number of the appliance (found on the rating plate - see picture). 5. The purchase date Mod. .......... Prod. No. ........... Ser. No. ......... Mod. .......... Prod. No. ........... P0042 Ser. No. ......... 19 Guarantee Conditions Standard guarantee conditions We, Zanussi undertake that if, within 12 months of the date of the purchase, this Zanussi appliance or any part thereof is proved to be defective by reason only of faulty workmanship or materials, we will, at our option, repair or replace the same FREE OF ANY CHARGE for labour, materials or carriage on condition that: G The appliance has been correctly installed and used only on the electricity supply stated on the rating plate. G The appliance has been used for normal domestic purposes only, and in accordance with the manufacturer's instructions. G The appliance has not been serviced, maintained, repaired, taken apart or tampered with, by any person not authorised by us. All service work under this guarantee must be undertaken by a Zanussi Service Force Centre. Any appliance or defective part replaced shall become the Company's property. This guarantee is in addition to your statutory and other legal rights. Home visits are made between 8.30am and 5.30pm Monday to Friday. Visits may be available outside these hours in which case a premium will be charged. Exclusions This guarantee does not cover: G G G G Damage or calls resulting from transportation, improper use or neglect, the replacement of any light bulbs or removable parts of glass or plastic. Costs incurred for calls to put right an appliance which is improperly installed or calls to appliances outside the United Kingdom. Appliances found to be in use within a commercial environment, plus those which are subject to rental agreements. Products of Zanussi manufacture which are NOT marketed by Zanussi. European guarantee If you should move to another country within Europe then your guarantee moves with you to your new home subject to the following qualifications: G The guarantee starts from the date you first purchased your product. G The guarantee is for the same period and to the same extent for labour and parts as exists in the new country of use for this brand or range of products. G The guarantee relates to you and cannot be transferred to another user. G Your new home is within the European Community (EC) or European Free Trade Area. G The product is installed and used in accordance with our instructions and is only used domestically, i.e. a normal household. G The product is installed taking into account regulations in your new country. Before you move please contact your nearest Customer Care Centre, listed below, to give them details of your new home. They will then ensure that the local Service Organisation is aware of your move and able to look after you and your appliances. France Senlis +33 (0)344 62 22 22 Germany Nurnberg +49 (0)911 323 2600 Italy Pordenone +39 (0)1678 47053 Sweden Stockholm +46 (0)8 738 79 50 UK Slough +44 (0)1753 219897 20 To contact your local Service Force Centre telephone 08705 929 929 NORTH EAST CHANNEL ISLANDS GUERNSEY ISLE OF LEWIS Guernsey Electricity PO Box 4 Vale, Guernsey Channel Islands GY1 3AD Jersey Electricity Company Haut De Lorme Rue De Haut De Lorme Trinity Jersey Channel Islands JE3 5FG ND Macleod 16 James Street Stornoway Isle of Lewis PA87 2QW 2, 6 & 8 Woodmarket Kelso Borders TD5 7AX 7 King Street Kirkwall Orkney KW15 1JF Scottish Hydro Electric Central Warehouse Inveralmond Perth PH1 3AF 3-4 Carlton Place Lerwick Shetland ZE1 0PW Bolts Shetland 26 North Road Lerwick Shetland ZE1 0PE Leask Electrical Harisdale Symbister, Whalsay Shetland ZE2 9AA GATESHEAD KELSO Unit 356a Dukesway Court Dukesway Gateshead NE11 0BH 15 Hainton Avenue Grimsby N. E. Lincs DN32 9AS Unit 1 Boulevard Industrial Estate Hull HU3 4AY 64-66 Cross Gates Road Cross Gates Leeds LS15 7YS Unit 23 Northfield Way Aycliffe Industrial Park Newton Aycliffe DL5 6EJ Pennine House Roman Ridge Road Sheffield S9 1GB JERSEY GRIMSBY ORKNEY HULL SCOTLAND ABERDEEN PERTH 54 Claremont Street Aberdeen AB10 6RA 33a Burnside Auchtermuchty Fife KY14 7AJ Unit 5 Block 2 Auchenraith Ind. Estate Rosendale Way Blantyre G72 0NJ 93 Irish Street Dumfries DG1 2 PQ 7 Hill Street Dunoon Argyll PA23 7AL Unit 12 Dumbryden Ind. Estate 2 Dumbryden Road Edinburgh EH14 2AB Unit 4 Wellington Road Bishopriggs Glasgow G64 2SA Unit 3BI Smithton Ind. Estate Smithton Inverness IV2 7WL R Haggerty Bruach Blackwaterfoot Isle of Arran J Zerfah 244 Bruernish Isle of Barra Western Islands HS9 5QY Walker Engineering Glenmhor Upper Serpentine Road Rothesay Isle of Bute PA20 9EH LEEDS (OWN SALES) SHETLAND AUCHTERMUCHTY NEWTON AYCLIFFE BLANTYRE (OWN SALES) SHETLAND (OWN SALES) WHALSAY SHEFFIELD DUMFRIES DUNOON (OWN SALES) NORTH WEST BIRKENHEAD NORTHERN IRELAND BELFAST EDINBURGH Owenmore House Kilwee Business Park Dunmurry Belfast BT17 0HD 1 Kelvin Park Dock Road Birkenhead CH41 1LT Unit 7 James Street Workshops James Street Carlisle Cumbria CA2 5AH South Quay Ind. Estate Douglas Isle of Man IM1 5AT Unit B Central Industrial Estate St Marks Street Bolton BL3 6NR Unit 250 Dawson Place Bamber Bridge Preston Lancashire PR5 8AL Unit 20 Haigh Park Haigh Avenue Stockport SK4 1QR CARLISLE GLASGOW WALES CARDIFF ISLE OF MAN INVERNESS Unit 4 Guardian Industrial Estate Clydesmuir Road Cardiff CF2 2QS Unit 6-7 Coed Parc Abergele Road Rhuddlan Clwyd LL18 5UG Unit 9 St. Clears Business Park Tenby Road St. Clears Carmarthen SA33 4JW Plas Ffynnon Warehouse Middleton Road Oswestry SY11 2PP BOLTON CLYWD ISLE OF ARRAN PRESTON ISLE OF BARRA DYFED STOCKPORT ISLES OF BUTE OSWESTRY 21 To contact your local Service Force Centre telephone 08705 929 929 SOUTH EAST MIDLANDS BIRMINGHAM LONDON & EAST ANGLIA BECKENHAM 66 Birch Road East Wyrley Trading Estate Witton Birmingham B6 7DB Pinfold Road Bourne PE10 9HT 68 St. Marys Street Bridgnorth Shropshire WV16 4DR 101 Rycroft Street Gloucester GL1 4NB Units 3 & 4 Bank Buildings Cattle market Hareford HE4 9HX Higham Ferrers Northants NN10 8PL Unit 2 Furnace Road Ilkeston DE7 5EP Unit 7 Oaks Industrial Estate Coventry Road Narborough Leicestershire LE9 5GF Unit 8 Clifton Street Stone Field Park Lincoln LN5 8LQ 18-21 Croft Road Brampton Ind. Estate Newcastle under Lyme Staffordshire ST5 0TW 13 Thornhill Road North Moons Moat Redditch Worcestershire B98 9ND Unit 3 Sterling Park Claymore Tamworth B77 5DQ Units 1 & 2 Northbrooks Close Gregorys Mill Ind. Estate Worcester WR3 8BP 11a Gardner Ind. Estate Kent House Lane Beckenham Kent BR3 1QZ Hanbury Road Widford Ind. Estate Chelmsford Essex CM12 3AE Unit 14 Capitol Park Capitol Way Colindale London NW9 0EQ 194 Court Road Mottingham Eltham London SE9 4EW 284 Alma Road Enfield London EN3 7BB Unit B4 Imperial Business Estate West Mill Gravesend Kent DA11 0DL Unit 6C Elton Park Business Centre Hadleigh Road Ipswich IP2 0DD 16-17 Woodside Ind. Park Works Road Letchworth Herts SG6 1LA 2 - 4 Royal Lane Yiewsley West Drayton Middlesex UB7 8DL Reform Road Maidenhead Berkshire SL6 8BY 10 Island Farm Avenue West Molesey Surrey KT8 2UZ 9 Pipers Court Berkshire Drive Thatcham Berkshire RG19 4ER 2b Trafalgar Street Norwich NR1 3HN Unit 1a The Summit Hanworth Road Sunbury on Thames TW16 5DB ASHFORD BOURNE BRIDGNORTH CHELMSFORD Unit 2 Bridge Road Business Centre Bridge Road Ashford Kent TN23 1BB Unit 1 Redfields Ind. Estate Church Crookham Fleet Hampshire GU13 0RD 21-25 Bridge Road Haywards Heath Sussex RH16 1UA Unit 30 Deacon Trading Estate Morley Road Tonbridge TN9 1RA FLEET COLINDALE