Prestige 645 Read Me First Prestige Rear Panel Connections PORT DSL LAN 10/100M POWER CONNECTION Connect to a telephone jack using a telephone wire. Connect to a computer using a crossover Ethernet cable or a hub using a straight-through cable. Connect to a power source using the power adapter for your region (see your User's Guide). Register your Prestige online at www.zyxel.com for free product updates and information. Prestige Factory Defaults LAN IP Address Subnet Mask 192.168.1.1 255.255.255.0 Default Password DHCP IP Pool 1234 192.168.1.33 ­ 192.168.1.64 (router model) 192.168.1.33 ­ 192.168.1.38 (modem model) Internet Access Checklist 1. 2. 3. 4. 5. 6. Your user (account) name and password. VPI (Virtual Path Identifier) and VCI (Virtual Channel Identifier) integers. Encapsulation (PPP, RFC 1483, ENET ENCAP or PPPoE). Multiplexing method: LLC-based or VC-based. You may need to know your Service Name if you are using PPPoE. The IP address of the DNS (Domain Name System) server(s) and Gateway (if provided). Preparing Your Network All computers must have a 10M or 100M NIC (Network Interface Card) and TCP/IP installed. TCP/IP should already be installed on computers using Windows NT/2000/XP, Macintosh OS 7 and later operating systems. These procedures are for dynamic IP addresses. Set ting up You r Wind ow s 95 /98 /M e C omput er Installing TCP/IP Components 1. 2. a. b. c. d. 1. 2. 3. 4. 5. Click Start, Settings, Control Panel and double-click the Network icon. The Network window Configuration tab displays a list of installed components. In the Network window, click Add. Select Protocol and then click Add. Select Microsoft from the list of manufacturers. Select TCP/IP from the list of network protocols and then click OK. In the Network window Configuration tab, select your network adapter's TCP/IP entry and click Properties. Click the IP Address tab. Click Obtain an IP address automatically. Click the DNS Configuration tab. Select Disable DNS. Click the Gateway tab. Highlight any installed gateways and click Remove until there are none listed. Click OK to save and close the TCP/IP Properties window. To install TCP/IP: Configuring TCP/IP 6. 7. 1. 2. Click OK to close the Network window. Turn on your Prestige and restart your computer when prompted. Insert the Windows CD if prompted. Click Start and then Run. In the Run window, type "winipcfg" and then click OK to open the IP Configuration window. Select your network adapter. You should see your computer's IP address, subnet mask and default gateway. Setting up Your Window s NT/2000/XP Computer Verifying TCP/IP Properties Configuring TCP/IP 1. Click Start, Settings, Network and Dial-up Connections and right-click Local Area Connection or the connection you want to configure and click Properties. For Windows XP, click start, Control Panel, Network and Internet Connections and then Network Connections. Right-click the network connection you want to configure and then click Properties. Select Internet Protocol (TCP/IP) (under the General tab in Win XP) and click Properties. The Internet Protocol TCP/IP Properties window opens. Click Obtain an IP address automatically. Click Obtain DNS server automatically. Click Advanced, IP Settings tab and remove any installed gateways, then click OK. Click OK to save and close the Internet Protocol (TCP/IP) Properties window. Click OK to close the Local Area Connection Properties window. Turn on your Prestige and restart your computer (if prompted). Click Start, Programs, Accessories and then Command Prompt. In the Command Prompt window, type "ipconfig" and then press ENTER. The window displays information about your IP address, subnet mask and default gateway. Set ting up You r Mac intos h C ompute r Configuring TCP/IP Properties 1. 2. 3. 4. 5. 6. Click the Apple menu, Control Panel and double-click TCP/IP to open the TCP/IP Control Panel. Select Ethernet from the Connect via list. Select Using DHCP Server from the Configure list. Close the TCP/IP Control Panel. Click Save if prompted, to save changes to your configuration. Turn on your Prestige and restart your computer (if prompted). 2. 3. 4. 5. 6. 7. 8. 1. 2. Verifying TCP/IP Properties Verifying TCP/IP Properties Check your TCP/IP properties in the TCP/IP Control Panel. Accessing the Prestige 1. 2. 1. 2. 3. Web configurator (not available with all models). SMT (System Management Terminal). Access the SMT via Telnet. Launch your web browser and enter "192.168.1.1" as the URL. Type "admin" as the user name, "1234" (default) as the password and press ENTER. You should now see the SITE MAP screen. Click the help icon (located in the upper right portion of most screens) for online HTML help. Procedure For Web Configurator Configuration Procedure For SMT Configuration via Telnet 1. 2. 3. Launch a Telnet program. In Windows, click Start and then Run. Type "Telnet" followed by a space and the IP address of the Prestige, (192.168.1.1 is the default) and click OK to display the password screen. Enter "1234", the default password, to access the SMT main menu. As you type a password, the screen displays an "*" (asterisk) for each character you type. Troubleshooting PROBLEM The PWR and/or SYS LED are off. CORRECTIVE ACTION Make sure the Prestige's power adapter is connected to the Prestige and plugged into an appropriate power source. Check that the Prestige and the power source are both turned on. Turn the Prestige off and on. If the error persists, you may have a hardware problem. In this case, you should contact your vendor. The LAN LED won't turn on. Check the cable connection to the Prestige LAN port. Make sure you are using a crossover Ethernet cable if you are connecting the Prestige directly to one computer or a straight-through cable if you are connecting your Prestige to a hub. Make sure your computer NIC (Network Interface Card) is working properly. The DSL LED is off. I cannot access the SMT menu. I cannot access the web configurator (only for models with web configurator). Check the connection between the Prestige DSL port and the wall jack. The default SMT password is "1234". If you have changed the password and have now forgotten it, you will need to upload the default configuration file (see User's Guide). Check that your computer's IP address and the Prestige IP address are on the same subnet. If you changed the Prestige default LAN IP address, then enter the new one as the URL. Remove any filters you have applied in menu 3.1 (LAN) or in menu 11.5 (WAN) to block web service. The default password is "1234". If you have changed the password and have now forgotten it, you will need to upload the default configuration file (see the User's Guide). I cannot ping any computer on the LAN. If all of the 10/100M LAN LEDs are off, check the cables between the Prestige and your computer or hub. Check the TCP/IP configuration on your computer. Make sure that the IP address and the subnet mask of the Prestige and the computers are on the same subnet. The WAN IP is provided after the ISP verifies the MAC address, host name or user ID. Find out the verification method used by your ISP and configure the corresponding fields. Make sure the Prestige is turned on and connected to the network. If the Prestige's DSL LED is off, check the cable between the Prestige and the telephone wall jack. Make sure you entered your user name correctly. Your user name may be case-sensitive. I cannot get a WAN IP address from the ISP. I cannot access the Internet. ...